the pool isn’t working

pool broken, ac leaking, no hot water, dead insects in original room, lots of dogs, no restaurants

the pool and the surroundings.

the pool was nice.

we booked hotel because in the pic it showed it had a pool

food , drinks, pool , ambiance all superb and very

central to the downtown but cheap cabs to get around, the staff does a great job cleaning and the pool was great

the pool

the beds are comfortable and the pool is clean.

pool was dirty need to be clean and dimmer curtain it was hard getting a taxi had to walk a

but there were people literally the whole night in the swimming pool screaming very annoying

a very good restaurant too , and the pool and gardens looked very nice

pools are lovely

i like that room service was nice. the staff was nice.

location. only one restaurant nearby. no bar or service at the apt complex.

the view was really nice, i loved that we were by the pool it was nice.

t enjoyed using the pool with patio area and its trees

wifi only works around the front desk and it was 4 of us staying in 1 room and maids would only

did not know where the pool was not the kitchen area if they had any, no map or anyone to direct you, the front of building had a trash in

the pool was close,but that was okay..

very good value cocktails for happy hour in their small bar by the pool

early check in

though i had some last minute issues and had to leave a earlier they didn’t charge me for a late check out and were very comprehensive and nice

when children are enjoying the pool and screaming,you are able to hear it in the room even if it is the farthest one away from the

no mini bar although advertised for room we

we did not get to enjoy the pool this time, but we would definitely stay here

bathroom have no kind of safety bar for elders is very dangerous for them because if they fall can cause injuries or even death

the spa tub never worked. that was the main reason for booking. towels are worn out..

room was great, clean. kids loved the pool. breakfast was excellent

wifi, not stable, comes and goes!!

om service & breakfast) in need of

booked this hotel because they advertised on booking that there is a shuttle to the airport

wifi sucks! big time.

the pool

full breakfast at 7 a

breakfast was provided

the pool was refreshing, nice deck with chairs and tables

clean and the breakfast was nice.

close proximity to plaza las americas -the complementary breakfast provided -the hospitality of the staff was great

it was nice having the swimming pool the kids enjoyed that

provided a free shuttle to the airport and ferry destinations

i would like shuttle service into the night

breakfast was delicious and good variety

nice roof terrace with a small pool, overlooking the sea

everything! especially the lovely pool top pool which was a surprise.

location is amazing. right in the middle of the night life. car parking. safe. great staff

loved the nespresso machine in the room, the rooftop plunge pool, and the quality of the facilities

very nice and safe neighbourhood, at night there is a local market with stands and games for the kids

nice spacious rooms and bathrooms. good location and nice pool.

the beds were very comfortable, pool was nice

mini bar in the rooms would be of a great idea

coffee maker and bar fridge in the room would be nice

the pool is north facing with the hotel in a u shape around it so not sure if it gets much sun

breakfast was excellent !!! very traditional and truly mexican.

breakfast was great

quiet location on outskirts of town with private safe parking

construction, deserted, pool not working, restaurant closed

does not have phone to.comunicate to the reception, does not include breakfast

benches all around the premises, a house covered in mosquito nets so you can sit quietly, little pool, very clean, nice view from the cabin

the breakfast was not good

the pool is perfect too

the included breakfast consist of a pice of toast and a cup of coffee, so expect having to pay for additional

beautiful garden and great breakfast with fresh fruit

the mosquitoes at night in the pool were not something we would love to experience again but at least in the rooms there are no

great staff, room, pool and breakfast

breakfast was lots of sliced bread and a toaster provided with jam and peanut butter options

the hotel is really beautiful and private with a nice swimming pool

pool was really well kept--we just didnt fo swimming this time

cheap place to stay, very friendly and helpful staff, nice pool area, shower had hot water.

check in was excellent, easy to find close to our destination tomorrow. the pool was refreshing,

the owners are fantastic! the facilities were great and there's even a pool!

only bad part was that the pool wasn't in service

dirty, unkept, filthy swimming pool.

breakfast was good

i especially liked the breakfast coupon and the casino

unfortunately, the pool was closed and our kids were really disappointed after a long car ride

the casino is not my thing but it is separated by the hotel so no issues there.

i was able to get it in the restaurant in the casino

breakfast was included and everything was fresh and delicious

very tasty breakfast

there are two options for breakfast- one is free and one you have to pay for

the breakfast was good and the bar and sunbathing area overlooking the lagoon was beautiful

breakfast is included and enjoyed in raiz, the hotel’s restaurant

it was nice that they had a bar to sell drinks from 11-7

very slow service from bar staff in the garden, but they get away with it due to swing seats and location

the bar was not really a bar as much as a person standing there sometimes to pour some drinks don t

location was priceless, you have a little bar by the lake however is very tranquil so it s perfect to relax, you can also take kayaks or

there is a little bar area in the yard that you can purchase beverages and relax on the lawn

the next days the restaurant and bar just closed, probably because of not so nice weather

the cocktails at the bar downstairs were amazing (try the tutti-frutti, it's sooo good)

group was quite sick the day we checked in and the staff were kind enough to prepare the room for early check in so they could rest

there was a restaurant and bar with very nice food and drink

like laundry service, organising boat, direction

he was able to get our boat tour booked and handled our laundry

great kitchen space with everything you need for budget cooking, and drinking water available

clean room, very comfortable bed, common terrace and spacious and well equipped kitchen

a shared kitchen with water to refill our water bottles was an added bonus

comfortable beds and rooms, we loved having use of the kitchen

there is a common kitchen that you can use for cooking and has a big fridge

water access is shallow and great for the kids

they have a great snack restaurant with basic favorites and the bar which is open 12-9pm had great drinks, reasonably priced

the bar was open during your stay

the bar is also affordable

the kitchen lady judith was very friendly so was the bar guy christian the place is very safe

bar is conveniently located right at the waterfront, but the hours are limited

breakfast is included but is only coffee or juice, and fruit

aware that the breakfast is continental, with a piece of toast, coffee, and a fruit plate

breakfast was very basic nothing fancy as staying in a hotel but really good taste, the service

they would have air condition where you have breakfast because it was so hot and lot of

poor breakfast, very small pool, no elevator. the staff don't speak english at all.

sta, veg sticks)

sup, kayak, pool, restaurant

the service bar and restaurant is amazing

sailing tour on the lagoon free kayaks and paddling boards great food at the restaurant and great breakfast would recommend to book a bungalow with view on the

rooms are clean, the restaurant serves delicious food, the bar prepares any cocktail of your choice and its feet away from the lagoon

great food, pool, bar and service

the staff is very nice and breakfast very good

the pool and chill out area are great

the pool is awesome (they have a platform you can jump off ), breakfast is delicious (get the banana

the pool and bar area is great

breakfast was fantastic, went above my expectations.

wifi a bit slow.

also the advertisement didn t really tell you that the glamping tents are basically on the parking lot around 4 meters away from the road

i had read some negative reviews about the wifi but it worked just fine, maybe because we were in the room next to reception

breakfast and the location was so beautiful

nice pool and rooftop for relaxing

pool was pretty dirty. breakfast process could be a bit more straightforward

pool area is great to relax in and the staff are super friendly and helpful

since my last visit, they’ve expanded the hotel with a beautiful new pool and an inviting open space that adds even more charm to the property

liked the location, rooms and pool

manager, sylvia, was very helpful with early check in and connecting us with reasonable taxi to do a day trip to ruins

the ac worked great, and so did the wifi

wonderful facilities to swim in their heated pool and in the lake

the lagoon/pool area is really comfy and with a beautiful view

only netflix showing on tv

the view of the lake across the heated infinity pool was unbeatable though

location is fantastic the sun decks the infinity pool the garden is magnificent

cocktails at the bar are great

location was incredible with the bar serving cocktail with a nice view of the sunset the staff was very helpful as they booked a

have a traditional lebanese menu in the restaurant bar food was

good bar inside hotel with tasty cuisine

shower, comfortable beds, sliding doors opened to our own deck with hammock with view of the pool, garden and lagoon

a great bar and restaurant on site, the food we had was really good and great value for the price

very comfortable and with a eco friendly orientation, the open restaurant and bar are relaxing, pool is tiny but with the lagoon right at your doorstep you really don't need a swimming pool

great pier and bar area near the lake

pool could be cleaner, no ventilation in the bathroom so very damp, breakfast was just a little

and informative staff, really comfy bed, great little pool area and well located in town

apartment equipped with kitchen utilities to prepare breakfast or cut some fruits

wifi is weak

wifi did not work from room and even in lobby was inconsistent, staff were very apologetic but

the breakfast (at the restaurant next door) was tasty and well organised with enough choice to suit all

the pool, the location and price ud83dude0d free breakfast and the food was very good too

the pool is super nice and the breakfast was one of the highlights of our trip to bacalar

nice pool area which we thoroughly enjoyed

breakfast was okay and served in the restaurant on-site

the pool is kept pristine and is a lovely feature, especially when lit up in the evening around all of

and exhaust from nearby road, dark inside tents, chlorine in pool, dirty stinky hand towels, trashcans were hard to open

authentic, the swimming pool was nice even if we weren’t at the hotest period of the year

the pool was very refreshing on hot days, and the facilities were spotless

the pool was always clean and there are chairs to lay down and relax

location was perfect, and there was a clean pool on the property

has a pool but we had to wait for them to service it before we could swim

music from neighboring property at noon and in the evening at the pool from other guests on serveral days

the pool is great, good size and clean

nice and clean room with a good pool in the centre of towm. very friendly stuff.

safe parking just next to the hotel

the breakfast was amazing! huge and with choses and delicious beyond expectations for

breakfast was great and the location was beautiful.

nice rooms, very friendly staff, good variety for breakfast, private parking very close, optiona to book excursions right at

pressure was really weak wifi was bad they stopped refilling the breakfast trays about half an hour before it

some wifi problems.. but fine

no wifi in the room

anticipate our needs, (for example, bringing fresh towels as soon as they saw us approaching the pool), and to provide information about the property and surroundings, restaurants, tours etc (+) it seemed very new and we just loved the design of the rooms, the pool and everything (+)jr suite is very comfortable, the pool area as well (+) nice pool (+) also the pool area was great for the baby to play around and the staff were friendly and (+)the grounds and the pool were nice, the staff was great

the only think i didn t like was not having wifi in the room

the breakfast is ok, the restaurant staff is very nice

,enclosed parking, great service breakfast included a plus and people

however, it was so moldy, that we couldn't sleep there with our kids

pool is cute

the wifi was directional. it was great in the lobby area but slow in the room but no problem.

pool clean, though not heated was in partly sunny location

loved the spa of the hotel, the swimming pool, ice bath, sauna and massage option were a nice extra

music until 3am so loud you feel like you’re there… between howling dogs, loud music, a murky pool that doesn’t look like the photos and lumpy pillows - sadly it’s not worth the

i did not use the pool, it was a bit cloudy

swimming pool was closed for a day.

outside shower bathroom. ac, nice pool area

the balcony on the swimming pool is nice and the beds are very comfortable

the breakfast was great

staff were always friendly, breakfast provided was a nice little treat

they didn’t clean my room once we slept there. the pool was too cold!

kids enjoyed the clean pool and rich breakfast

strong wifi signal, smart tv with all the streaming stations, amazing a/c

is very central but it is not noisy at all comfortable bed netflix was a good surprise good wifi very friendly

breakfast was included

very friendly staff, they bring breakfast to your room, they include a couple bottles of water, soda and beer daily, you get kayaks

need small table and two chairs in the room to have breakfast.

breakfast could be better, although tasty it was quite besic, some extras such as a hard boiled egg

the breakfast was excellent, and the staff treated us with warmth and genuine hospitality

we also enjoyed the pool and the nice atmosphere

the door leading to the rooftop apartment/pool was more secure

impressions were a little concerning - the hotel pool and reception area is some distance from the lagoon and a little underwhelming to look at

room, pool, free bikes, kayaks and lifecoats, private access to lagoon, great wifi, fresh water, truly

but they did have chairs out there and i saw most of them had a hammock hanging and there was a pool view with cool color changing lights, all that said they were super nice, on call staff and

breakfast was also great

the breakfast was very good albeit it not overly fast which was fine with me, just know that in case

room decor, common area & pool; very helpful & friendly staff, ideal location for enjoying the lagoon & restaurants

the room and breakfast are very nice!

great location and staff, very warm welcome and they even offered a late check out free of charge, so we could go on a sailing tour the day we were leaving

great breakfast and within easy walking distance of some great restaurants

breakfast was delicious

is new, just in front of a nice green park

programs, beautiful room and comfy outside area for chilling :) should not forget to mention that breakfast was awesome

breakfast was adequate, but the restaurant was inexpensive and you can always get something

hotel on lake front, with pool with lake view

they have no pool and access to the lagoon is hard since there are no stairs to get in and out and the dock is

pool was clean and amazing just in the garden area

the swimming pool was fantastic and access to lake bacalar was easy

our room #105, ground floor at waters edge, close to dining area, pool and waterfront seating

gorgeous and the location is great - less than 10 mins to the ecological park and to the town centre

a good breakfast was included in the rate

they are still setting up the restaurant and bar so i’m sure the experience will be even better in the next time we visit bacalar

the breakfast was amazing, and we also had dinner at the restaurant and loved it

wished for: clean room, spacious bed with very comfortable mattress, good breakfast and a nice pool to swim in

breakfast included

the breakfast included in the price of the room is not buffet, only a couple options available, we

restaurant not the best & breakfast a little poor

breakfast started at 8 and we managed to get an early breakfast ready at reception when we had to

we had a massage at their spa which was excellent

enjoyed our stay: quiet, comfortable room, nice shared kitchen, clean pool, parking, friendly staff

enjoyed our stay: quiet, comfortable room, nice shared kitchen, clean pool, parking, friendly staff

was great - the swimming pool - guite big and warm, children just loved it

parking, the swiming pool and proximity to beach

clean, comfy, nice pool, well stocked open kitchen

pool was gross and needed cleaning and maintenance

nice little and quiet hotel. with huge rooms and nice pool.

my room was large. the pool area was nice. the staff was friendly.

the water didnt work untill say 8-9 am.. pool water was not very clean

pool and room, clean and big

place was filthy, the kitchen wasn't cleaned before we arrived

the kitchenette is equipped with the most basic stuff

comfortable beds, super clean nice shower, lovely terrace with small kitchen to use and views of the square

considering our experience at casa hormiga, i wouldn't book it here unless it's for the spiritual/spa experience, which seems to be their specialty

the staff was super kind, the breakfast was great, the design was stunning. highly recommended.

and relaxing facilities - amazing staff- good food- love the concept of honnesty bar , well done

the spa is amazing and we tried reiki for the first time which was such a wonderful experience

with a bountiful breakfast, too

service from the staff, the cleanliness and the overall facilities in cluding the pool, the fridge in the lobby and the coffee in the morning were all great

there was also a pool but we didn’t use it

great value in bacalar, particularly as it has a pool.

it gave us a clean bed to sleep in, a pool for the kids to play in, and walking distance to the water

huge bed, warm showers, nice pool, ac and it’s not too far a walk from the center

the bar & restaurant staff were very friendly and helpful and the food good

food & drinks at the bar / restaurant were great

a beautiful ponton and terrace to enjoy the voew, a swim or kayak on the laguna, a very friendly bar and restaurant staff, beautiful rooms, and amazing food the location is great if you have a car

& front desk would always help call a taxi lovely food and beautiful drinks made by staff at the pool my favourite stay in

road, we couldn t hear this from our room but you could hear it when trying to relax around the pool which was a shame if you re hoping for something a bit more tranquil

the breakfast was very good, yogourt and fruit as well as the eggs were prepared as requested

there is a small pool and some seating by the lagoon, it was nice to sit by the lagoon and watch the boats go by and

the included breakfast in the price is very limited.

the breakfast served every morning was delicious and the staff were wonderful

quality was inconsistent and the staff didn t always come down to the pool/dock to refill drinks

the restaurant and sunbeds on the lake, beautiful yoga shalla and a great yoga teacher, great breakfast, and mostly absolutely amazing staff ready to help at any hour

a little more variety in the breakfast options would have been nice

breakfast, super friendly and helpful staff, very cool amenities like yoga classes, paddleboards,

thing is the pool area at the back seems a bit neglected and could do with a few touch ups

breakfast was great

we enjoyed the walkway to the room and up towards the infinity pool

their breakfast is really nice

the breakfast was amazing

our room on the top floor with a rooftop terrace and plunge pool with views of the equally stunning lagoon was just perfect

we enjoyed relaxing by the small pool and looking out over the lagoon