the pool isn’t working

pool broken, ac leaking, no hot water, dead insects in original room, lots of dogs, no restaurants

the pool and the surroundings.

the pool was nice.

we booked hotel because in the pic it showed it had a pool

food , drinks, pool , ambiance all superb and very

central to the downtown but cheap cabs to get around, the staff does a great job cleaning and the pool was great

the pool

the beds are comfortable and the pool is clean.

pool was dirty need to be clean and dimmer curtain it was hard getting a taxi had to walk a

but there were people literally the whole night in the swimming pool screaming very annoying

a very good restaurant too , and the pool and gardens looked very nice

pools are lovely

i like that room service was nice. the staff was nice.

location. only one restaurant nearby. no bar or service at the apt complex.

the view was really nice, i loved that we were by the pool it was nice.

t enjoyed using the pool with patio area and its trees

wifi only works around the front desk and it was 4 of us staying in 1 room and maids would only

did not know where the pool was not the kitchen area if they had any, no map or anyone to direct you, the front of building had a trash in

the pool was close,but that was okay..

very good value cocktails for happy hour in their small bar by the pool

early check in

though i had some last minute issues and had to leave a earlier they didn’t charge me for a late check out and were very comprehensive and nice

when children are enjoying the pool and screaming,you are able to hear it in the room even if it is the farthest one away from the

no mini bar although advertised for room we

we did not get to enjoy the pool this time, but we would definitely stay here

bathroom have no kind of safety bar for elders is very dangerous for them because if they fall can cause injuries or even death

the spa tub never worked. that was the main reason for booking. towels are worn out..

room was great, clean. kids loved the pool. breakfast was excellent

wifi, not stable, comes and goes!!

om service & breakfast) in need of

booked this hotel because they advertised on booking that there is a shuttle to the airport

wifi sucks! big time.

the pool

full breakfast at 7 a

breakfast was provided

the pool was refreshing, nice deck with chairs and tables

clean and the breakfast was nice.

wifi didn't work

nice roof terrace with a small pool, overlooking the sea

the rooftop pool is very small. the view up there of the harbor is beautiful.

parking

very nice and safe neighbourhood, at night there is a local market with stands and games for the kids

close proximity to plaza las americas -the complementary breakfast provided -the hospitality of the staff was great

breakfast was excellent and home cooked not the normal packaged meals in inclusive breakfast

i enjoyed the breakfast buffet and the pool

it was nice having the swimming pool the kids enjoyed that

the room was spacious, clean and with a good view of parking lot . the pool was great

nice spacious rooms and bathrooms. good location and nice pool.

the beds were very comfortable, pool was nice

mini bar in the rooms would be of a great idea

coffee maker and bar fridge in the room would be nice

the pool is north facing with the hotel in a u shape around it so not sure if it gets much sun

breakfast was excellent !!! very traditional and truly mexican.

breakfast was great

quiet location on outskirts of town with private safe parking

construction, deserted, pool not working, restaurant closed

does not have phone to.comunicate to the reception, does not include breakfast

a lot of lovely details all over the place. nice breakfast to start the day.

breakfast was lots of sliced bread and a toaster provided with jam and peanut butter options

the location in front of a small lagoon, the swimming pool, the atmosphere is very nice

great staff, room, pool and breakfast

the hotel is really beautiful and private with a nice swimming pool

dirty, unkept, filthy swimming pool.

check in was excellent, easy to find close to our destination tomorrow. the pool was refreshing,

cheap place to stay, very friendly and helpful staff, nice pool area, shower had hot water.

only bad part was that the pool wasn't in service

the owners are fantastic! the facilities were great and there's even a pool!

unfortunately, the pool was closed and our kids were really disappointed after a long car ride

the rooms were very clean and spacious, and the secure parking gave us peace of mind

breakfast was poor, and the prices of their food and drinks were outrageously high

breakfast was inconsistent - staff had different answers on different days.

unfortunately, the pool was closed and our kids were really disappointed after a long car ride

water access is shallow and great for the kids

even the pool is nice

this is not breakfast included

the included breakfast consist of a pice of toast and a cup of coffee, so expect having to pay for additional

the breakfast was not good

free breakfast is limited and not served till 8

breakfast was included and everything was fresh and delicious

very tasty breakfast

there are two options for breakfast- one is free and one you have to pay for

the breakfast was good and the bar and sunbathing area overlooking the lagoon was beautiful

breakfast is included and enjoyed in raiz, the hotel’s restaurant

the next days the restaurant and bar just closed, probably because of not so nice weather

group was quite sick the day we checked in and the staff were kind enough to prepare the room for early check in so they could rest

there was a restaurant and bar with very nice food and drink

the cocktails at the bar downstairs were amazing (try the tutti-frutti, it's sooo good)

bar is conveniently located right at the waterfront, but the hours are limited

the bar was open during your stay

the breakfast was not that great, but there are plenty of food choices nearby.

breakfast included very basic. room was a bit tight but as previously said was comfortable.

i would have liked a little more options for breakfast, the little bit of bread and fruit quickly ran out by mid morning

the bar was not really a bar as much as a person standing there sometimes to pour some drinks don t

location was priceless, you have a little bar by the lake however is very tranquil so it s perfect to relax, you can also take kayaks or

very slow service from bar staff in the garden, but they get away with it due to swing seats and location

there is a little bar area in the yard that you can purchase beverages and relax on the lawn

it was nice that they had a bar to sell drinks from 11-7

the service bar and restaurant is amazing

breakfast was great right on the lagoon

pool is on the smaller side and felt like it was just for kids -i would have liked to lay by the pool & read a book, but it wasn't the vibe

sta, veg sticks)

they don t have a proper restaurant but very good snack for lunch and a great bar

breakfast was amazing. the lagoon room was spectacular.

also the advertisement didn t really tell you that the glamping tents are basically on the parking lot around 4 meters away from the road

breakfast very good and tasty

no wifi in the room but the wifi from the reception reaches the terass of the room

beautiful location with a wonderful breakfast to start the day

like laundry service, organising boat, direction

he was able to get our boat tour booked and handled our laundry

a/c was excellent, and wifi is very reliable

only netflix showing on tv

we never had any problems getting a sunbed by the lagoon or the pool

the view of the lake across the heated infinity pool was unbeatable though

location is fantastic the sun decks the infinity pool the garden is magnificent

location was incredible with the bar serving cocktail with a nice view of the sunset the staff was very helpful as they booked a

have a traditional lebanese menu in the restaurant bar food was

cocktails at the bar are great

ry safe) street, free access and use of scooters,

very friendly staff, they bring breakfast to your room, they include a couple bottles of water, soda and beer daily, you get kayaks

the location view, breakfast and kayaks

breakfast was included

views are just breathtaking and the huts lovely and parking is just outside

a shared kitchen with water to refill our water bottles was an added bonus

beds - hot water - clean - safe - location - hostfamily super friendly - tv - ac - good wifi - kitchen you can use + drinking water - sitting area in front of the

great kitchen space with everything you need for budget cooking, and drinking water available

is a great fully stocked kitchen, but a microwave would have been a plus, but everything else was above expectations in the

there is a common kitchen that you can use for cooking and has a big fridge

front site beautifully appointed rooms very well designed good balcony space with hammock nice bar on

rooms, very comfortable and with a eco friendly orientation, the open restaurant and bar are relaxing, pool is tiny but with the lagoon right at your doorstep you really don't need a

there is also a cozy bar in the garden with cocktails, snacks, breakfast en lunch

a great bar and restaurant on site, the food we had was really good and great value for the price

only thing i didn't really like about this place is that they open up the pool and facilities for day use so you get a number of people coming to use the hotel but who

loved the mix of the natural beauty of the lake, lily pads and pool

pool was clean and amazing just in the garden area

the swimming pool was fantastic and access to lake bacalar was easy

they have no pool and access to the lagoon is hard since there are no stairs to get in and out and the dock is

we were told that the hotel was full during our stay and we always had the pool to ourselves, were well attended to, etc

they started to install the pool bar so there was an open hole at the pool which did not make the place very attractive either

the bar had some excellent cocktails too

in fact the place is not finished as it is still under construction: the fitness center and spa are currently being built which means that you pass its building shell after the entrance which

restaurant not the best & breakfast a little poor

we had a massage at their spa which was excellent

aware that the breakfast is continental, with a piece of toast, coffee, and a fruit plate

poor breakfast, very small pool, no elevator. the staff don't speak english at all.

breakfast could be improved upon during my stay, heavy construction work was taking place on the

us in later than expected as our flight was delayed and they even asked us what time we wanted breakfast next day

they would have air condition where you have breakfast because it was so hot and lot of

some wifi problems.. but fine

good ac and wifi

the breakfast is ok, the restaurant staff is very nice

breakfast was ok wasn't the best tasting food but it was free so can't complain too much

wifi very weak

design of the pool is fantastic

the staff is super, the bar is great and the restaurant is amazing

great pool area, friendly staff, fantastic food. i would recommend this place to anyone.

at the pool, chill at the terrace

extremely great breakfast

view from room, bar & pool area were heavenly

didn't love the pool in our unit

loungers around pool area and docks are v pleasant

bar and restaurant start are phenomenal, always working hard and remember your drink orders from

before we even arrived

great that it included breakfast, and the dinner was pretty good too

food can be a bit better and higher quality coffee should be served in breakfast

the included breakfast in the price is very limited.

there is a small pool and some seating by the lagoon, it was nice to sit by the lagoon and watch the boats go by and

the pool is tiny but nice

manager, sylvia, was very helpful with early check in and connecting us with reasonable taxi to do a day trip to ruins

very nice room, nice pool and good location

pool area is great to relax in and the staff are super friendly and helpful

pool was pretty dirty. breakfast process could be a bit more straightforward

great pool

nice pool and rooftop for relaxing

the ac worked great, and so did the wifi

the pool was very refreshing on hot days, and the facilities were spotless

the pool was always clean and there are chairs to lay down and relax

and exhaust from nearby road, dark inside tents, chlorine in pool, dirty stinky hand towels, trashcans were hard to open

authentic, the swimming pool was nice even if we weren’t at the hotest period of the year

the pool is kept pristine and is a lovely feature, especially when lit up in the evening around all of

but they did have chairs out there and i saw most of them had a hammock hanging and there was a pool view with cool color changing lights, all that said they were super nice, on call staff and

impressions were a little concerning - the hotel pool and reception area is some distance from the lagoon and a little underwhelming to look at

hamacas and pool for relaxing under the palms just in front of the rooms

the door leading to the rooftop apartment/pool was more secure

we also enjoyed the pool and the nice atmosphere

parking, the swiming pool and proximity to beach

enjoyed our stay: quiet, comfortable room, nice shared kitchen, clean pool, parking, friendly staff

clean, comfy, nice pool, well stocked open kitchen

a great garden with a pool to dip in and a kitchen you can use to cook if you like to

is very basic but worked great for a reasonable place to stay - super clean - iffy wifi but really amazing for the price - comfy bed - good shower - be sure and bring your own

nice and clean room with a good pool in the centre of towm. very friendly stuff.

music from neighboring property at noon and in the evening at the pool from other guests on serveral days

has a pool but we had to wait for them to service it before we could swim

the pool is great, good size and clean

location was perfect, and there was a clean pool on the property

the kitchen was big and clean but lacks a stove to be able to cook some food.

nice staff, spacious and clean room, nice pool

there is pool area and parking space

apartment equipped with kitchen utilities to prepare breakfast or cut some fruits

wonderful spacious room! great pool and the hammocks rocked! easy walk to everything!

the pool, the location and price ud83dude0d free breakfast and the food was very good too

location, clean, nice rooms and good pool

amazingly clean, good air con, comfortable beds, nice pool area with good upkeep, free pool towels, free coffee, staff were really helpful

the pool is super nice and the breakfast was one of the highlights of our trip to bacalar

pool is great

strong wifi signal, smart tv with all the streaming stations, amazing a/c

is very central but it is not noisy at all comfortable bed netflix was a good surprise good wifi very friendly

internet didn’t work for most days - pool was very dirty so we didn’t go in - no cleaning our

the pool area was very relaxing and the stone huts were quaint and very dark which allowed for very

very convenient spot and cute jungle cottage feel in the middle of town good pool and nice staff

i did not use the pool, it was a bit cloudy

swimming pool was closed for a day.

it also has a pool, so you can refresh when you are hot

great rooms with strong wifi, nice little breakfast, perfect decoration :) close to everything in town

pressure was really weak wifi was bad they stopped refilling the breakfast trays about half an hour before it

wifi was a bit unstable and slow, made it hard to work.

nice rooms, very friendly staff, good variety for breakfast, private parking very close, optiona to book excursions right at

the adjoining restaurant / bar was handy and very good food

location, nice and cozy rooms, pool, breakfast - you got all you need to relax in this small village

the wifi dropped from time to time and we had to go to the window to try to pick it up again

15min walk or a 4min drive away but has a nice area and they even offer free kayaks and have a bar area with drinks and food for sale

the wifi was directional. it was great in the lobby area but slow in the room but no problem.

they didn’t clean my room once we slept there. the pool was too cold!

the breakfast was great

the pool area is lovely and perfect for relaxing, and breakfast in the morning was good and abundant, a

breakfast could be a bit better

nice rooms and tranquil pool area

there was also a pool but we didn’t use it

nice pool, good breakfast, quiet area.

it gave us a clean bed to sleep in, a pool for the kids to play in, and walking distance to the water

the kids loved the pool and the pancakes

we really liked the pool, the size of the room and the free water at the reception.

very friendly and helpful staff the cats and dogs the garden with pool

great boutique style hotel with comfortable rooms, a beautiful garden with pool and quirky decor

the room and breakfast are very nice!

the people, the breakfast, the room, the garden,

the room was spacious and clean, the pool lovely, and the staff genuinely friendly and very helpful

newly opened hotel: stylish rooms, great shower, comfy beds, good breakfast incl

location staff free water breakfast

like that it has parking for my car, its not easy to find that in bacalar hotels, also the breakfast included its really really good, love the location and all the amenities, definitely will

breakfast was delicious

breakfast was adequate, but the restaurant was inexpensive and you can always get something

place was filthy, the kitchen wasn't cleaned before we arrived

the kitchenette is equipped with the most basic stuff

comfortable beds, super clean nice shower, lovely terrace with small kitchen to use and views of the square

wished for: clean room, spacious bed with very comfortable mattress, good breakfast and a nice pool to swim in

the breakfast is delicious and the tips regarding the activities were so helpful

the breakfast was amazing, and we also had dinner at the restaurant and loved it

breakfast was very good as well

quiet, comfortable, best breakfast, use of bicycles for free, outdoor spaces, restaurant, parking outside

i had a ground level room with a terrace/seating area viewing the pool area and it was very peaceful

pool and room, clean and big

pool was gross and needed cleaning and maintenance

pool is smaller than on photos, yet enough to get a cooling dip

the room was quite spacious with a view of the pool

the kitchen could be a bit more equipped

really comfortable, a nice size swimming pool to cool down, share kitchen

very nice hotel with nice grounds and swimming pool with outside communal kitchen and free drinking water

we especially enjoyed the outdoor grill and pool

place was adorable, such a nice garden with pool, a (small) outdoor kitchen with some tables in the shadow

breakfast was great and access to the pool, although off grounds, was convenient and

the restaurant and sunbeds on the lake, beautiful yoga shalla and a great yoga teacher, great breakfast, and mostly absolutely amazing staff ready to help at any hour

breakfast was great

requesting a tip for a buffet breakfast. everything was perfect.

g cleaning up empty glasses around the pool area and quicker on

what we didn't understand was why the continental breakfast was not clearly highlighted during the tour

considering mexican prices, the bar was very expensive, no bartender but self service

d they were kind enough to make us stronger coffee as being brazilian we don t like

breakfast, room, atmosphere, spa, swimming pool, food, cocktails, boardgames, yoga,

i really enjoyed the breakfast