extremely nice and supportive host! quiet and peaceful environment. nice room and nice pool.

when it comes to breakfast, lunch or dinner, the team at the michelin star restaurant will be available with a host

min taxi each way to other restaurants) because between breakfast, lunch & dinner we had eaten everything available

also, including a basic breakfast in the room tariff would be much appreciated

you pay a lot for a room and it doesn t even include breakfast

we ate out 2/3 nights

the owners are fantastic! the facilities were great and there's even a pool!

dirty, unkept, filthy swimming pool.

secure parking, a small swimming pool, nice yard and quiet location

cheap place to stay, very friendly and helpful staff, nice pool area, shower had hot water.

check in was excellent, easy to find close to our destination tomorrow. the pool was refreshing,

the pool.

the hotel is tucked away on beautiful grounds with wildlife, a church, pool, jacuzzi, and many other amenities

does not have phone to.comunicate to the reception, does not include breakfast

com lead me to believe all rooms were situated with entrances towards the pool

pool

the hotel is really beautiful and private with a nice swimming pool

a lot of lovely details all over the place. nice breakfast to start the day.

property is great, the staff so kind and the breakfast was delicious

the breakfast was good

great staff, room, pool and breakfast

breakfast was good

they need to fumigate the pool area, mosquitos look like airplanes, and everyone get bitten several times, so we had to leave

breakfast was poor, and the prices of their food and drinks were outrageously high

the casino is not my thing but it is separated by the hotel so no issues there.

unfortunately, the pool was closed and our kids were really disappointed after a long car ride

water access is shallow and great for the kids

i'd say mia bacalar luxury resort and spa is a high end wannabe, and definitely not worth the price

we had a massage at their spa which was excellent

supposedly, the breakfast was included but it only includes fruit, juice and bread

the bar had some excellent cocktails too

they started to install the pool bar so there was an open hole at the pool which did not make the place very attractive either

the location view, breakfast and kayaks

ry safe) street, free access and use of scooters,

no parking

very friendly staff, they bring breakfast to your room, they include a couple bottles of water, soda and beer daily, you get kayaks

the breakfast was excellent, and the staff treated us with warmth and genuine hospitality

the swimming pool was fantastic and access to lake bacalar was easy

the self-serve coffee station, the pool and the quality of the shampoo/soap in the rooms were great

pool was clean and amazing just in the garden area

hotel on lake front, with pool with lake view

loved the mix of the natural beauty of the lake, lily pads and pool

food & drinks at the bar / restaurant were great

loungers around pool area and docks are v pleasant

bar and restaurant start are phenomenal, always working hard and remember your drink orders from

lping organise an airport taxi), but particularly the guys by the pool bar who welcomed us, kept the drinks topped up and helped with kayaks

view from room, bar & pool area were heavenly

middle of the night luckily there were some available, otherwise they would have slept by the pool

breakfast was another disaster

the breakfast served every morning was delicious and the staff were wonderful

poor breakfast, terrace was unusable because of the stage smell

breakfast quality was inconsistent and the staff didn t always come down to the pool/dock to

anticipate our needs, (for example, bringing fresh towels as soon as they saw us approaching the pool), and to provide information about the property and surroundings, restaurants, tours etc (+) it seemed very new and we just loved the design of the rooms, the pool and everything (+)jr suite is very comfortable, the pool area as well (+) nice pool (+) also the pool area was great for the baby to play around and the staff were friendly and (+)the grounds and the pool were nice, the staff was great

no wifi in the cabanas or on the terrace area directly outside the cabana - wifi only available at

wifi very weak

the traditional mexican breakfast options were also super yummy, and were included in our stay

some wifi problems.. but fine

there is also a cozy bar in the garden with cocktails, snacks, breakfast en lunch

small pool

the bar serves lovely cocktails and food with a great view of the lagoon

very comfortable and with a eco friendly orientation, the open restaurant and bar are relaxing, pool is tiny but with the lagoon right at your doorstep you really don't need a swimming pool

the pool and exterior area are wonderful, as are the rooms

cocktails at the bar are great

location was incredible with the bar serving cocktail with a nice view of the sunset the staff was very helpful as they booked a

have a traditional lebanese menu in the restaurant bar food was

parking

location is fantastic the sun decks the infinity pool the garden is magnificent

it is 9 min far from the city with car which is very practical and has a parking

to sit/lay by your pool/the lagoon no cushions on hard slatted chairs

parking a bit limited outside the hotel, but a large secure parking opposite

enjoyed our stay: quiet, comfortable room, nice shared kitchen, clean pool, parking, friendly staff

pool, the hammocks outside

pool is small but always nice and

the room is simple and but conferrable. the shared kitchen and pool were a nice bonus.

well equipped kitchen, pool is clean and great temp, and all room amenities work great

ly a 10 minute walk towards town) wifi only in the reception area but was terrible the location was great but would not stay here

the road and found a really nice cafe we great coffee & food

the rooms are very basic and do not have access to wifi or television

i had such amazing time so i cant complain at all about anything, breakfast was simple but super good

set up on gravel parking lot, not a nice set-up, only a wire fence seperates the tent area from the street

great location on the lake, romantic, nice staff and breakfast

sup, kayak, pool, restaurant

great for our young kids

really good breakfast, so many choices , very tasty

nothing (maybe the wifi could be better in the room) (-)wifi is poor. no 4g connection at this area (+) the staff are very nice, helping with everything (taxis, problems with the wifi and etc (-)wifi was bad at our room, but they gave us routers which solved the problem (+) we thought the bungalows were really nice, comfortable bed, strong wifi, strong ac, clean and nice bathroom/shower (+)located directly at the lake free kajak free wifi great people good breakfast good snacks / cocktails parking was no (-)next time i would take a bungalow wifi only worked sometime (-)a bit noisy in the rooms downstairs in he mornings mainly and no wifi in the room (-)no wifi in rooms which was unfortunate. (-) also the wifi wasn't that good, but honestly you go to vacation and relax so we didn't missed to much

of perfect days on the lagune: good breakfast, kayaks that are included and available any time, a bar where you can grab some cocktail for a reasonable price, and sun beds on the pier

the bar is also affordable

bar is conveniently located right at the waterfront, but the hours are limited

simple breakfast included with more choices to choose from

the breakfast was not that great, but there are plenty of food choices nearby.

there was a restaurant and bar with very nice food and drink

group was quite sick the day we checked in and the staff were kind enough to prepare the room for early check in so they could rest

the cocktails at the bar downstairs were amazing (try the tutti-frutti, it's sooo good)

the next days the restaurant and bar just closed, probably because of not so nice weather

very tasty breakfast

the included breakfast was delicious. and being able to swim in the lake from the hotel.

i have to mention one thing, i think it's a little shame that the included breakfast is a very simple (but well enough breakfast, nothing is wrong with it) and then they have

breakfast is included and enjoyed in raiz, the hotel’s restaurant

there are two options for breakfast- one is free and one you have to pay for

room, pool, free bikes, kayaks and lifecoats, private access to lagoon, great wifi, fresh water, truly

very nice area on lake with kayaks and paddleboard and a nice pool

rooms and property, loved the pool, the staff was super friendly and helpful, location was terrific with a little trail down to

hamacas and pool for relaxing under the palms just in front of the rooms

we also enjoyed the pool and the nice atmosphere

the bar was not really a bar as much as a person standing there sometimes to pour some drinks don t

location was priceless, you have a little bar by the lake however is very tranquil so it s perfect to relax, you can also take kayaks or

there is a little bar area in the yard that you can purchase beverages and relax on the lawn

it was nice that they had a bar to sell drinks from 11-7

very slow service from bar staff in the garden, but they get away with it due to swing seats and location

like laundry service, organising boat, direction

he was able to get our boat tour booked and handled our laundry

pension with nice pool, including a (badly) equiped outdoor kitchen

the pool the staff very friendly l, the location

staff who helped with recommendations, lovely pool and outdoor kitchen area with everything we needed to cook a simple meal (and hammocks

its in the garden right next to the pool and room

the shared outdoor kitchen met our needs and was a lovely complement to the grounds

the pool is kept pristine and is a lovely feature, especially when lit up in the evening around all of

the pool was very refreshing on hot days, and the facilities were spotless

and exhaust from nearby road, dark inside tents, chlorine in pool, dirty stinky hand towels, trashcans were hard to open

authentic, the swimming pool was nice even if we weren’t at the hotest period of the year

the pool was always clean and there are chairs to lay down and relax

clean and big rooms and a nice pool

beautiful swimming pool. available kitchen and coffee. cozy rooms.

pool wasn’t full to where the water line didn’t reach clean out baskets

the pool was small but perfect for what we needed

and the water of the pool was cold

pool is great for kids too

pool is great for kids too

they don’t offer shuttle to the airport. they don’t have washer/dryers on site.

kids were noisy running overhead

breakfast was great, loved the eggs and vegetables and refried beans. very convenient location.

pool staff

great value in bacalar, particularly as it has a pool.

we really liked the pool, the size of the room and the free water at the reception.

it gave us a clean bed to sleep in, a pool for the kids to play in, and walking distance to the water

the kids loved the pool and the pancakes

comfortable beds and rooms, we loved having use of the kitchen

we enjoyed the use of the kitchen and outdoor patio space to eat breakfast on

big room comfortable beds free use of the kitchen sweet family ❤️

the kitchen has everything you need and free water was provided

a shared kitchen with water to refill our water bottles was an added bonus

poor breakfast, very small pool, no elevator. the staff don't speak english at all.

breakfast was very basic nothing fancy as staying in a hotel but really good taste, the service

aware that the breakfast is continental, with a piece of toast, coffee, and a fruit plate

we liked the breakfast but it is quite basic. this could be disappointing for some people.

they would have air condition where you have breakfast because it was so hot and lot of

manager, sylvia, was very helpful with early check in and connecting us with reasonable taxi to do a day trip to ruins

pool and common/chill areas are just so great to relax in

the pool and chill out area are great

the staff is super, the bar is great and the restaurant is amazing

clean room, nice staff, warm water and excellent shower, awesome pool and spots to hangout and one off the best breakfast we had on our trip

was able to lie by the pool, the room was nice and air conned, breakfast was delicious and staff were

great bedroom size, lovely pool

perhaps having chairs around the pool would be a good addition

the room, the beds, the cleanliness, the pool, all perfect

and they have a pool

clean rooms, comfortable large bed, roof terrace and super pool to use to relax in

the ac worked great, and so did the wifi

location was perfect, and there was a clean pool on the property

has a pool but we had to wait for them to service it before we could swim

music from neighboring property at noon and in the evening at the pool from other guests on serveral days

the pool is great, good size and clean

nice and clean room with a good pool in the centre of towm. very friendly stuff.

strong wifi signal, smart tv with all the streaming stations, amazing a/c

is very central but it is not noisy at all comfortable bed netflix was a good surprise good wifi very friendly

the room was large and very comfortable and cleaned every day and the pool was fantastic after a hot day

place, awesome pool and room

nice pool. large and comfortable room.

it is a fantastic space with a balcony, pool, garden, incredibly comfortable bed, fridge and excellent wifi

great house with garden and pool, spacious

requesting a tip for a buffet breakfast. everything was perfect.

food at the restaurant and drinks at the bar were delicious

the breakfast was good but didn’t suggest many choices

a little more variety in the breakfast options would have been nice

most amazing room with private pool… such a comfy bed and loved the outdoor shower

liked the location, rooms and pool

since my last visit, they’ve expanded the hotel with a beautiful new pool and an inviting open space that adds even more charm to the property

pool was pretty dirty. breakfast process could be a bit more straightforward

very nice room, nice pool and good location

pool area is great to relax in and the staff are super friendly and helpful

place was filthy, the kitchen wasn't cleaned before we arrived

the kitchenette is equipped with the most basic stuff

comfortable beds, super clean nice shower, lovely terrace with small kitchen to use and views of the square

loved the spa of the hotel, the swimming pool, ice bath, sauna and massage option were a nice extra

music until 3am so loud you feel like you’re there… between howling dogs, loud music, a murky pool that doesn’t look like the photos and lumpy pillows - sadly it’s not worth the

the pool area was very relaxing and the stone huts were quaint and very dark which allowed for very

swimming pool was closed for a day.

very convenient spot and cute jungle cottage feel in the middle of town good pool and nice staff

the breakfast was not the very best but this is a small thing.

big, modern and clean room with aircon. nice pool area and offered breakfast.

pool area and cool room

modern, pool and restaurant were nicely situated

lovely interior pool,patio,bar area; included good breakfast

nice pool area which we thoroughly enjoyed

pool is great

we also enjoyed the pool, and the parking spots were right next to the hotel so we always had easy access to our

they offer a private parking spot, laundry service for a fair price, and complementary breakfast

the breakfast is great

the staff is extremely nice, the room vas very clean, nice breakfast

friendly, helpful host and good breakfast

breakfast was everage, just scrublef egss an banana

breakfast was made to order

alex is happy to make you breakfast

spotless, comfortable, with fantastic hosts, they even had a birthday cake for my birthday, breakfast was delicious, they go out of their way to help you, i would 100% recommend this lovely

size modern room, great breakfast, small fridge, nice patio area for breakfast, 10 min walk to the lagoon

great value which includes a wonderful breakfast

host was amazingly friendly , rooms were well equipped and spotlessly clean, and the breakfast was very tasty

the breakfast ud83eudd5e is delicious and the host is very friendly and helpful

gardens inside the corridors and around pool area

really cute apartments, great green areas around the pool and the staff was really friendly

pool cleaning can be improve

we have two girls and the played a lot in the nice pool

was really near from the lagoon the service was great the pool the best

parking, super nice a d helpful staff, the breakfast is really good and rooms are clean,

to the departure deck to get a boat ride, from the city center, the fort, many restaurants and parking just in front of the hotel

pressure was really weak wifi was bad they stopped refilling the breakfast trays about half an hour before it

it also has a pool, so you can refresh when you are hot

big room and clean swimming pool. they had a private parking. breakfast was great!!

wifi did not work from room and even in lobby was inconsistent, staff were very apologetic but

nice staff, spacious and clean room, nice pool

big room with kitchen area but no stove to cook

side and outside property)

the kitchen areas has water to refill bottles as well as basic amenties

the food in their in their restaurant is superb, especially the breakfast

good breakfast and very clean

pool is cute

the adjoining restaurant / bar was handy and very good food

and most important - perfect, tasty breakfast

the balcony on the swimming pool is nice and the beds are very comfortable

the breakfast was great

staff were always friendly, breakfast provided was a nice little treat

they didn’t clean my room once we slept there. the pool was too cold!

kids enjoyed the clean pool and rich breakfast

wifi is working perfectly and there is a parking for free

the beds are doubles, not queens, and while there is parking, it isn t secure

enough, beds ok and good shower clean bathroom parking and easy to walk to the lake free bottled water

few parking slots available - water and hot drinks complimentary - suggestions for excursions - close

room next to reception 2 beds in a room poor wifi terrace very noisy and not a nice view

i was travelling with two pets and they didn't charge any pet fee which is really nice

pool area with palm trees and comfortable lounge chairs quiet comfortable room great location

nice pool, friendly staff, free rental bikes and umbrella

because the garden with swimming pool are superb

had a nice sized pool, very clean and quiet, good security and morning coffee facilities

there was a cute bar area by the pool but i havent seen an employee there during my stay

the water didnt work untill say 8-9 am.. pool water was not very clean

nice little and quiet hotel. with huge rooms and nice pool.

pool is smaller than on photos, yet enough to get a cooling dip

pool and room, clean and big

gorgeous and the location is great - less than 10 mins to the ecological park and to the town centre

we had to spend some time at the pool and outdoor spaces which were extremely pleasant

the pool is beautiful and excellent breakfast and staff

the location was great and the pool and bar area were so nice

everything was perfect the pool the staff and the food!!

pool superb and all the different places to read your books fantastic

the hotel itself is beautifully designed, with a relaxing vibe, a lovely pool, and cozy sitting areas that make you want to just stay and unwind

we had a room right in front of a cozy pool which is cleaned every morning

breakfast was great as well and there was 24/7 access to water for hotel guests

nice and polite stuff, comfy bed and very clean room. pool is a bonus.

really helpful and kind staff, lovely space to hang out in the garden and by the pool

nice big room and excellent service. the pool is nice and the price is accordingly.

there’s a nice pool to cool off in the heat

great staff, comfortable rooms, great to have a place to relax by the pool

the pool was so heavenly, very clean and perfect temperature.

i really enjoyed the breakfast

the spa is amazing and we tried reiki for the first time which was such a wonderful experience

the breakfast each day and complimentary yoga

what we didn't understand was why the continental breakfast was not clearly highlighted during the tour

and decor were beautiful; staff was great; comfort of bed was perfect; loved the shower; pool was perfect for cooling off