breakfast was okay, nothing too special

helpful, breakfast, excellent restaurant, beautiful setting, accommodating for late check

simple rooms and good traditional breakfast

the breakfast and big property area

at the hotel is excellent, breakfast was delicious

wifi very good and possibility to have a great breakfast with homemade

wifi was good and room pretty quiet

the wifi worked well and the room was clean and comfortable

the wifi is not working very well on the top floor.

early check in 10am and great location

bar and restaurant

the breakfast was also a nice treat

the breakfast and dinner were really good, the best guatemalan coffee and yummy dishes

great breakfast,

the onsite breakfast and restaurant is really good

breakfast was fantastic

wish the restaurant was open earlier for breakfast and stayed open for dinner

the breakfast was humble

wifi is spotty but this forced me to stay off electronics, which was my goal

don't speak english, little services offered after 5:00pm, wifi not very efficient in the rooms

the walls are very think in the room so the wifi does not work inside the rooms.

at the resort was good except the wifi was very weak

i was lost in paradies sauna , extra breakfast , beach, beautiful

you came by rental car ( you must be very brave) if you don t rent a larger space with a kitchenette you have to either go into town first dinner, call in delivery( limited options) , or (+) suites have kitchen, bbq, fridge and balcony (+) kitchen was stocked sufficiently (-) bathrooms and kitchen could use some updating (+) 2 large bedrooms, 2 bathrooms, kitchen (we did not use), dinning area and living room with access to beautiful gardens, the pool (+) we enjoyed the kitchen and living room and terrace - and especially the pool (-)missed so much to drink coffee night time, we asked at reception at 6pm but they just said the kitchen was locked and even we could buy the coffee would ve hot water (-) the hotel did not have the kitchen available after breakfast (+) bigger rooms have their own kitchen (-) the kitchen is dated (-)stayed in a two-story apartment where the kitchen was upstairs

hot water in the shower was far from being hot. also, i wish they had wifi in the rooms.

cheap and quick laundry service

we were allowed to use the kitchen downstairs to make food before we left which was amazing

the top floor so had great views and although very basic, we had everything we needed, including kitchen facilities and warm water

wifi was not good, a lot of loud noises from dogs on the street.

wifi did not reach room

wifi was super great for video calls. dropped a few times.

had to cancel the reservation because there were issues with the parking spaces and they couldn't arrange any other space for us, so they suggested to cancel the

the breakfast was great and the wifi was good enough for a skype call

good location wondeful breakfast, easy parking, good price, friendly staff, i have nothing to complain about

beautiful hotel at great location with a great breakfast

the room was large with a kitchenette

comfortable and quiet. breakfast was delicious ud83dude0b

the breakfast was delicious and included for us

parking is included on site, but the path to the hotel is very narrow

good wifi

bad wifi, accessibility to drinking water, cockroach

location was ok to sleep but parking was inconvenient because we had to go to another location to park , located a few blocks

hotel, 3-4 star quality, wonderful staff, strong wifi, hot water

whole place needed a facelift, entranceway was piled with plastic buckets and laundry

good value for money, nice staff, laundry service.

affordable laundry service

location,laundry

the pool and breakfast were very nice.

was wonderful , room was very clean and suprisingly large, hot water which was great , the chapin breakfast and coffee was amazing you had a choice of american or chapin

there is a pool right in the center and plenty of space to stretch your legs outside

accommodating, helpful and always happy to answer questions, assist with arranging things like laundry and transport

the wifi was almost completely dysfunctional

lovely pool

no ac in rooms, pool wasn t available

nice to have a pool to swim after a long travel day

the water in the pool was very cool, almost cold

the pool area is sheltered from wind and it s pretty quiet in the rooms

the parking

very clean hotel, good value for money, nice spa, very good breakfast

no wifi in the room, no ac.

were all very helpful plus the location was excellent with very secure parking

pool/spa area was lovely and we basically had it all to ourselves

and gym sessions, good bar and pool, with excellent music

surroundings, great coworking, stable internet connection, lots of sitting areas, swimming pool, games, books, cinema, events

breakfast was included and was lovely

kitchen that is kept clean, the staff is super helpful and friendly, and they even provide a laundry service for an extra charge

got our laundry done here as well

early closing hours of pool. :

the staff were very friendly and helpful, the restaurant food was great (dinner and breakfast) and the restaurant location is beautiful (+)hotel is the most beautiful place on atitlan, you can have breakfast with the view of the 3 volcanos (+)breakfast was excellent gardens were beautiful location on lake was perfect (-) breakfast only was a buffet (+) we enjoyed the restaurant for dinner and breakfast, it was an expensive luxury to eat there (-)morning, the only breakfast offer was a buffet, which i m not super fond of but many people are so it wasn t a (+)surrounded by amazing gardens, had a breath taking view of the lake and volcanoes; location for breakfast was awesome had a nice view of the lake as well (-)the dinner menu could be a bit more imaginative. breakfast and lunch were excellent. (-)no breakfast included (+)breakfast buffet is always excellent- the bartender made the most delicious cocktails

location is breathtaking as are the gardens and wonderful pool area

no wet bar or refrigerator

room service was also not good

also breakfast included for the price was amazing and very yummy

staff we had were super friendly and even organised a take away breakfast for us

breakfast is delicious

where else can you get a bed for 6$ with breakfast included

staff, friendly, professional and honest tasty breakfast comfy mattress very clean great

the owners were very friendly and allowed us an early check in as the room was ready

the laundry service is very expensive, might be better to do it next

they helped us with arranging shuttles and offered laundry service

we had the best laundry service in 4 months travelling

the gardens are lovely and the small infinity pool was a nice bonus for us

their is no eco pool

beautiful location, breathtaking views. new pool and additional rooms added.

pool was chilly and a bit small, but it was never crowded so worked out

staff is really helpful and our kids had lots of fun interacting with them

however, inside is parking, and a beautiful, rambling courtyard, clean, charming, simple rooms, and a very nice

was very clean, friendly staff, good laundry service

lack of adequate parking

hotel grounds with parking in a great location

clean rooms, good location, quieter location than some, restaurant on the property, did my laundry quickly

great location, friendly staff, cheap laundry service and good shower.

the staff were very friendly and assisted with laundry and other documents that we needed printed

it offers laundry services and the stuff is friendly and smiling

cheap, close to the lake early check in, late check out

great value laundry service, comfy bed

very friendly staff, helped with a very efficient taxi and laundry service

parking of our car was not in the hotel, but very close in secure parking, for free

parking is around the corner in private lot

overcharged for a load of laundry

free breakfast was delicious, staff was helpful and expedited our laundry, and it was a beautiful hotel

first and second day the pool was out of service.

pool w/slide

play area for kids

kids crying in the morning

the kids loved the pool area with the big slider

japanese owner is friendly and allow us for early check in, even though we miss the shuttle that can arrived at afternoon instead of early

they did my laundry for me for 20 quetzal us and hung it up to dry and everything

laundry service

) * we enjoyed the free teas/coffees, and the chance to use the kitchen

also, we took advantage of the laundry service i wish i could take this hotel with me on this trip

location to walk main street

lle santander) and nearby water taxis, good wifi, free secure parking, comfy beds and good hot water pressure, helpful staff, great ac, good laundry service

the pool is big, warmed-up, great for kids

excelente service,the swimming pool,the outside movie..the view to the lake super!

t standard on the lake)

we got our laundry done here with a 24-hour turnaround

i felt safe using the parking as well

location is close to where to take the boat. friendly staff. free parking.

friendly staff, off street parking, clean rooms, hot water

have laundry services onsite

very nice hotel, nice swimming pool, large and comfortable rooms, large breakfast, good service

the swimming pool area but the water was very cold.

but clean room, comfortable bed, very friendly staff, good breakfast included, good location, good wi-fi

breakfast was good

location, value, views from property third level terrace, breakfast, overall it was great

pool was not available which is why i booked

the pool was unusable, dirty and probably unhealthy

wifi was not working until i restarted the router outside the room

the location was good. there was a game room with pool.

had issue with the water not working for a day, and then the wifi not working- though the staff were very helpful letting us use the office wifi for flight

yoga lessons in the morning and chatting replacing wifi were the 2 icings on the cake

wifi only in a common area and was not too realiable

as i have adopted kids of color that is not something i appreciate

the family dinners are a must :) laundry service is good and fast

as i have adopted kids of color that is not something i appreciate

their iconic infinity pool is currently closed for refurbishments but they don't offer guests any discount because of

so much anything to dislike, but they will need to carry out maintenance to pool area soon

breakfast could be enhanced and food menu changed from day to day.

- absolutely incredible, breathtaking, tranquil from most of the points in the hotel: restaurant, pool area, almost every room 2

unfair to charge the full price of a chapin breakfast when the continental breakfast is included

wifi works pretty good most of the time

the property is lovely the pool is great.

everything but the pool need to have reservation to be use . thays is what they said.

didn't like that there's no room service

the property lacks a pool.

room was beautiful and we had a good time at the pool

the breakfast was delicious (please get the chilaquiles) (+) on top of everything, i would be remiss not to mention the pool or the breakfast, which were huge selling points to me as well (+) and the breakfast was sooo good (+) haha the breakfast each morning was phenomenal

on top of everything, i would be remiss not to mention the pool or the breakfast, which were huge selling points to me as well

they also have a nice heated pool

i looked forward to coming home each night and relaxing in the pool and room

the view & the breakfast was delicious ♡♡♡ it really allowed you to connect with the lake!

great for solo travelers - the lakeside bar is fun but relaxed, live music and good food, staff from all over the world

i really enjoyed the free breakfast and the available drinking water

staff was incredibly, lake access was great, the free breakfast lovely.

the common area is good they had music from 5 pm to 10 pm they have a bar the view is marvelous

at breakfast the restaurant informed us they had not been shopping and had only eggs

breakfast is available but opened too late for us since most of the touristic activites start quite

breakfast is provided at a low cost and is delicious

breakfast options very limited to non-existent, wifi only in reception area, staff not on site all

there is no breakfast provided and/or available in the morning

luckily, the lady working in the kitchen was cleaning up an offer to make us a fried egg and cheese sandwich, very much

pool was tiny

property is poorly design and the amount of noise from other rooms, halls and kitchen can get annoying

nice pool and right can walk right up to lake for great swimming area

they close the kitchen and bar at 7 pm

has the best wifi on the lake

the room service

ndles, blankets included) - tea and coffee in the morning available including room service - good restaurant - friendly

wifi was really slow and unreliable

no wifi in the rooms

located really close to the main pier / water front where all the shops are and parking space included for our car

the wifi also did not work at all in the rooms, this could be due to fact our room was at far end so

i had my laundry done and they lost 2 of my favorite garments

no wifi connection in room 1a for whole stay

), use the canoes and there is also a laundry service

only that there was no wifi in the rooms, only in the restaurant.

very close to the center. had parking and good breakfast. staff was very nice

staff are helpful and friendly breakfast was great large room

structure has a good organization with rooms and outside common areas they offer a breakfast in the morning

the location was good with beautiful views of the lake. the breakfast was excellent.

from 7 am , staff is busy cleaning and getting ready to serve a good honest breakfast that is included

liked the traditional breakfast

cafes are a 15-minute walk away, it was frustrating that the staff refused to provide any after breakfast ended at 9:00 am

really enjoyed their typical guatemalan breakfast as well

super clean / nice breakfast / friendly staff / lovely garden

loved the temazcal and the breakfast

advice you to book at the door and not online

there's a reasonably priced on-site cafe/restaurant serving wholesome food, laundry service, sauna, guest use kitchen

they were all welcoming and helpful- we used the laundry services, massage, sauna, and airport shuttle, we borrowed books from the lending library

there is a big shared kitchen (only vegetarian cooking allowed), a yoga platform/gym and the most adorable wood fired sauna (book ahead cause it's popular) (-) the communal kitchen, the sauna and the gym wouldn t be in service, many items from the restaurant were not available, to name a few (-)it's a little walk out of town (10 min) and yoga/gym has more potential

remotely, and there are lots of outdoor work stations with outlets and a very strong and stable wifi