swimming pool was cold, without heating

excellent breakfast, friendly staff and very good restaurant on site

there was not natural juice at breakfast, what i missed from a hotel like this.

delicious breakfast and coffee

the engenho velho solely because it is adults only - like most adults we are not travelling with kids; and do not enjoy being disturbed by them

spa and gym facilities are top

a cheese and charcuterie board at the grog bar for dinner

beautiful design, relaxed atmosphere, wonderful food, amazing infinity pool overlooking the mountains and ocean

free gym classes and service twice a day

pool

very good pool and spa

gym was useless; some free weights, pull up bars etc. would have made the difference

there was also snacks available but we didn't even need them, all staff from reception to bar to restaurant were fantastic and very helpful

pool area is nice, heated inside pool is good with the kids, outside pool was little bit chilly

great kids area, pool table, swimming pool

the parking is pretty small but they offered a transfer from a large parking downstairs.

parking wasn't easy, especially at peak time

breakfast was delicious

there is a pool to relax, plenty of amazing food, and the staff was beyond helpful and kind

amazing fresh produce and insane breakfast

the hotel has a small gym, an indoor swimming pool and sauna, and a terrace on the top for sunbathing

the spa facilities are closed to the reception.

big rooms, very very nice staff in the kitchen, nice place (ponta do sol), free parking in

the gym was poorly equipped. the room window cannot be tilted, it can only be fully opened.

bar closed 10 30 ish but can still get a drink via reception

location, walked to 25 fontes before breakfast and enjoyed it without the crowds

the food is very tasty and freshly prepared but especially the breakfast would get very monotonous fast if you stay more than a few nights

personal contact with the staff is only short and only during breakfast and dinner times for a couple seconds

we liked the fact that the breakfast and dinner were put out for us to eat when we wanted

a large party so had the entire place to ourselves - the staff leave after setting out dinner and breakfast - which was incredible

a small quiet property easy parking and close to the beach in a cute small village with some great restaurants

nice parking spot directly next to the hotel

breakfast wasn t the best

cept eggs - boild or scrambled or omlette but when you come to breakfast 9:15 there is

breakfast without fruits

rooftop pool, small but

rooms are good sized, spotlessly clean; on the rooftop there's a bar open till evening with a small plunge pool and free sun loungers

the room was nice, pool too, breakfast enormous. good value for money!

parking, no wifi in the room, loud (karoke bar or sth at the ground floor in the same building, just below the

wifi only in reception and bar on the roof

good buffet style breakfast

the only thing i wish we had was an electric kettle in the mini-kitchen.

we had a full apartment for our own, with kitchen, bath, living room and balcony

the indoor pool was great

the kitchen is fully equipped for cooking, and/or serving snacks

the breakfast is plentiful, but quite boring in 4-5 days

breakfast coffee - not good ud83dudc4e

breakfast was excellent so ignore previous poor reviews

the following morning we had an excellent breakfast set us up for the second day in the mountains along pr1

in addition there is a coffee bar included so in case you're coming back from hikes in the afternoon, you can refresh yourself

the breakfast was a very positive surprise and both restaurants serve excellent organic food

spa facilities are very good

in gym nothing have worked and reception had no idea how to switch on anything so i had to google

we went on a couple of walks up the hill where there was a cute bar and shop, the hill was very very steep and beautiful

very good breakfast with great diversity

yummy breakfast every day

it was a very steep and narrow street and we got the car stuck in a precarious parking position

swimming pool, sauna available for guests

the property is beautiful and the breakfast was very good

breakfast

restaurant is just ok and the bar closes at 7pm.

there is a sauna, steam room (separate charge) pool and

was absolutely amazing, dinner at the restorant was deliciuos - must visit, breakfast, room & spa was lovely

it’s a pity that the swimming pool or the gym were not open longer.

bed super comfortable amazing breakfast also for gluten free amazing view

small and not at all touristy, wonderful breakfast that you could eat in or outside, delightful roof top pool and superb location

rooftop pool and breakfast

rooftop pool and breakfast

we were pre-summer season so no kids around, pretty much couples or duos, very calm

pool table is a great touch

a slightly warmer pool temperature would have encouraged me to use that more than i did

we loved the hotel. the location, the view, the pool, the personel.

beautiful location, amazing view, perfect food and pool/sauna area.

the hotel had a bar next to the reception with happy hour from 6 to 7 pm, with some tasty drinks for bargain price

excellent food, lunch was very good and breakfast was excellent

the roof wasn't leaking. wifi was ok.

big parking area in 3 minutes walking distance

free parking place

wifi should run 24 hours and should not be switched off during the evening/night

wifi wasn t working, the bathroom that was supposed to be a private one, was outside of the room

room comfortable,with balcony,big bathrom ,tv, great surprise with swimming pool,jacuzzi and sauna after a long walk amazing breakfast with fruits, ham, cheese,eggs,feijao

nice hotel on seaside in the city center with beautiful view. good breakfast included

the natural pool is right outside the hotel ( they will provide a beach towel if you are nice

unfortunately, we could not try the indoor pool or the hotel bar as they were under renovation

there was an honesty bar on the top floor which was well stocked and convenient

breakfast was good, hotel was very clean

fantastic breakfast

very close to the bus stop and both lava pools. lovely breakfast.

air conditioning + spacious room and nice balcony + tv and fridge with mini bar + plenty of storage + staff were extremely nice and helpful + location is perfect and parking

big comfy bed, great bathroom, bath robes, enormous flat screen tv, minifridge/bar, delicious breakfast with lots of choice, restaurant also great for snacks & meals

location just in front of the natural pool, one of the best view from the room i have ever seen, very tasty breakfast

reception helpful and good room service

was amazing, kettle and drinks in room, bottle of bubbly on ice in room waiting fro us, spa area was v good food was

there is a unique natural pool next the hotel and the guests have a free entry

nearby you can find an atm, restaurants and a conchinha snack bar (highly recommended

the breakfast the dinner the room was amazing

daily room service

nice swimming pool right next to the beach

that swimming due to stones and rocks should be very dangerous here, but you can use swimming pool

we enjoyed the breakfast as well, very nice selection of available food

i would of been nice to use the pool but it was to cold

i expected a mini bar in the room but there was none available at the moment

the room was clean and tidied up every day, the breakfast was delicious

the price, cleanliness, hospitality, parking on property and good breakfast

pool and sauna not working at first, then pool became available

all pool n bar staff friendly, helpful n professional especially juan and stefano

the spa area is serene

wine, soft cold and hot drinks on help yourself service; rest of the drinks including cocktails bar service shuttle bus twice per day to funchal city centre if you go out for a day -u can ask for

the pools were a always clean and there was a good availability of sun beds

good coffee shops, hair dresser, laundry, pharmacy in the close neighborhood

kids just loved it and i think staff as well

good view, bus station in front of the hotel, personal very helpful and kind, outdoor and indoor pool, good food at breakfest, you can buy 1 day ticket for bus from the reception, wifi signal good

good choice and quality of foods at breakfast and at the pool bar for lunch

everything is very clean, the pool is great and it's located in madeira's prime location, easy access to funchal centre

great little outside bar by the pool in the afternoon with reasonably priced drinks including cocktails

in the pool we quickly went to get warm in jacuzzi but the stuff took us out as it was for 16+ kids, so we were left freezing and must left

we liked everything although the gym was pretty warm. it didn’t stop us using it however!

the pool is not very big but there were no problems with free places

breakfast was great

breakfast was tasty, varied, and made with fresh products

rich and delicious breakfast

rridge, honey pancakes, etc

the breakfast is excellent continental style with a la carte menu.

great breakfast great facilities swimming pool & sauna great helpful staff

breakfast omelettes are made to order & scrumptious

adaquate make soup, small breakfast, salad

comfortable beds, access to internal swimming pool, spa and all with warm towels for free

kitchen area, the balcony the great selection at breakfast, the pool, the outdoor area and the bar area

excellent wifi a must with kids

the staff in the reception bar restaurant and entertainment were outstanding nothing too much trouble and room cleaner

the breakfast, saunas and indoor pool

breakfast, the sauna in the basement, the balcony with sea view, the swimming pool on the top floor with a magnificent 360-degree view of sunrise and sunset, etc

breakfast, the sauna in the basement, the balcony with sea view, the swimming pool on the top floor

really loved the breakfast included, i would say this was the best part

to the great facilities and breakfast, secure it in a firm place for being one of the best hotels in funchal

pool area is really bad, they need a new pool, gym and sauna at least

gym needs modernised, equipment needs

good breakfast!

garden, flowers, garden view, big bed, piano which we can play, pool bar with dinner

breakfast; very pleasant staff; pool area, incl bar & food very good; availability of shuttle in to

location, spectacular sea view, good variety of food for breakfast/lunch, 2 pools and gym

room service menu was very

wifi didn't work in hotel room, only in the lobby

views were great, staff very friendly and welcoming, buffet breakfast was good with amazing omeletes

ee), accessible parking

breakfast, fantastic see view from the terras and our room

our bed was huge and comfortable; the breakfast was brilliant - lots of choice, and a great outside dining area

d we had four children but

stunning sea views. adults only

the breakfast was outstanding

breakfast was great

breakfast was good with lots of choices

facilities great and the pool area amazing like paradise and the view breathtaking

the spa was great and clean

the gym was nice, the pools were large and, most importantly - clean and well maintained which cannot

had to leave for the airport at 7:00 on our last day so didn’t get to have breakfast

lovely indoor pool and spa

access to gym, pool and the spa

we much appreciated the sun-deck and the inner swimming pool

the breakfast was various and delicious, and we got a breakfast box when we left early to sunrise watch

facilities, free parking which is needed in funchal and you definitely need car on madeira island

parking perfectly adequate

wifi very hot & misd

gym is just a cardio room

you should also extend the outdoor pool hours, the views from it would be unbelievable in the late night hours after the sunset

the spa was beautiful there is a charge to go in but well worth it me and my partner had the place to

the breakfast was nice and the spa treatment was amazing

prices at bar were very reasonable

pretty nice gym, well equipped

excelent breakfast, very friendly staff.

as a family with 2 kids ,we really liked everything

location and the staff is professional and friendly, kids love them.

nice room with kitchen with seaview, the swimming pool. the buffet for breakfast and dinners.

the wifi didn't always work

and minimal start-complect of stuff for kitchen like: soap/gel for washing of dishes, salt/pepper/oil

multiple indoor and outdoor pools, hot tubs, gardens, table tennis, mini golf, spa etc

rooms are also very clean and had everything in them including your towel for the pool

from the number of pools, to the facilities that you can use

but some parents refused to abide by the sign and let their kids scream, yell, play, dive in, etc

1 night and i loved the hotel, the room is spacious also the balcony, where i was able to see the pool, garden and a bit of the sea

great bar by the pool

really friendly especially helena at the pool side bar were coming back to see her

especially helena at the pool bar excellent spa staff value for money very helpful manager who obviously wants his guests to

the wifi did not work in the rooms although it was very good in the reception

st room for massages) have to wait in a queue for

clean, beautiful, good breakfast! there is a gym, but didn t try. also 3 pools :)

comfortable beds, minifridge, parking

very good breakfast buffet and space outside on the terrace to sit

great for a digital nomad, wifi speeds were around 30-40 mbit up and down, 75 ms latency to sweden

is georgeous, wifi is good, spa, tennis, indoor pool and gym facilities are nice

swimming pool and terrace, wifi works very well

there are 2 swim pool's, a gym (basic free weights which is a big +, as seen on the photos attached by the hotel)

place to stay - a lot if activities in the evening inside the hotel, swimming pool with bar

would be better if the hotel reception was separate from the spa and pool reception

the swimming pool is great and they always had a programme with a local artist near the bar to entertain the guests

the pool and the pool bar are also great

the hotel features a cosy lobby with a bar, a rooftop pool and a tiny gym

bar on the reception floor never seemed to be open and the gym only had 4 items in it, there was no

beds were quite hard & pillows uncomfortable. no one on the bar so took a while to get service.

is good from the staff 5* up to all areas car park, bar and swimming pool like the bedrooms all good

there is both an outdoor pool and an indoor one in the spa area

the parking: very tight parking especially the underground garage.

there are 2 outdoor and one indoor pool, jacuzzi-hot tub, gym and the sauna for free, location is not bad, 30 min walk to funchal and nearby is a bus station

public transport and aerobus, big pingo doce in neighborhood), fully equipped kitchen, tv, good wifi, pool

fab indoor pool, gym arc facilities

tea and coffee not replenished daily. no mini bar and drinks expensive to purchase.

ly opens 5 - 6pm).

is enough entertainment around to not spend much time in your room anyway, between the swimming pool, the jacuzzi, bars and so on

amazing view from the jacuzzi .very helpful receptionist and good spa facilities

roof top bar opening hours could be extended

nice swimming pool area, sauna and gym

nice hotel , the views on the top of the hotel (where you have a bar ) are simply incredible

decent size gym with all the essentials, sauna and steam room

had pool and gym facilities

they have a lovely pool area, and a gorgeous rooftop bar that gives you fantastic views of madeira

location with fabulous access to the ocean for swimming and a lovely pool and sun terrace

great breakfast, view and pool. also lovely staff.

hotel with ocean view and access, lovely pool, pool staff that ensure everyone's safety and comfort in the pool area, breakfast selection

very good buffet breakfast

the staff is super nice, starting with the ones from to reception, the bar and ending with the pool bar lady

the buffet breakfast and dinners were very good, with themed dinners, and the kids enjoyed playing pool and squash

aquatic kids club was good for kids for parents willing to spend time alone

would be nice to have some heated pool after the summer and maybe some splash pool for the kids.

location is great, the staff are very friendly and helpful, wonderful restaurant by the pool, the food is delicious and the portions are very large, the prices are also pleasant

it was splendid experience ,we needed more guided adult and kids entertainment in the hotel

gym is pointless

lovely hotel and amazing staff, especially the bar staff

pool was a great bonus, open to the outside

rooms and public spaces all very clean and felt luxurious to us

the gym was a bit limited but hey things to allow you to work out

the happy hour in the winter garden bar was good value for money as i enjoyed several glasses of bloody mary

there is a reasonably priced bar with a daily happy hour - great cocktails

poor wifi

comfortable the room needs updating, the kitchen area in particular, and provision of device charging points

walk from town centre ,had live music for some of the morning breakfasts and in evening at the pool giving lovely atmosphere

room had two huge beds, bath, shower, mini bar and safe

friendliness of staff cleanliness breakfast

amazing fitness area

a very big mention for telma costa at the il gallo d’oro restaurant as she had raised the bar of offering an exceptional service and made a difference in our stay

indoor outdoor pool plenty of sunbathing area's with pools at every level

quality of service in all areas of the hotel - reception, spa area, room cleaning, restaurant and pool

superb breakfast. fabulous suite and the view was heavenly

the food at the pool was below par

everything! especially the pool!

the menu of the main restaurant. breakfast was good, but the evening menu is not so good

box - beautiful gardens well tended, fabulous floral scents in the warm evenings, generous breakfasts, prompt lifts, convenient parking and direct lift to our floor

one gripe was that the kids club was not open

of the bar staff were abrupt and not helpful

lovely well appointed room with super view of the garden and pool and a side ocean view .

faculties such as pools, spa good

good spa and restaurant

not that keen on the music played by the pianist in the bar .

or just spend you time at the pool, with amazing views

she went to the gym and spa every day

our daily paper was not delivered to the room, there was a shortage of staff in the breakfast room, breakfast took for ever

only thing we can complain on is the indoor and outdoor pool

depressing and not well manteined, outside pool is just ok and little with no shallow end for the kids

dinner and breakfast were

the opening times of the gym were quite limited and required previous scheduling.

the lounge and bar were comfortable and we enjoyed playing table-tennis and pool

the food was great and the cocktails at the bar were some of the best i've ever had

comfortable modern rooms, strong wifi, great pool and spa area with a view, helpful staff, huge full breakfast buffet

we also ordered room service and the food was amazing and well-priced

gym was small and could have been open for longer hours and there are two separate lifts to get

thanks to the big windows in the room, but also the restaurant and spa and swimming pool

they even had mini housecoats and slippers for the kids

for some of the facility s , like the tennis court that was out of order, and a useless mini golf course

it's a good hotel with slightly dated spa facilities

sauna and gym not available due refurbish

gym has been relocated and not really adequate and similarly parts of spa out of action

the suite rooms have a separate kitchen and there is room service available so private dining on the terrace is a very pleasant availability

breakfast was very good with attentive staff, there is something for everyone

they serve dinner only till 9 or 9:30 pm as room service which was very bizzard and wired for a 5 star hotel like this one, although when i

spa wasn t open on the days we were there but wasn t the end of the world as the other facility

the chocolates, two-time room service everyday, the complimentary two night room upgrade.

awesome spa & gym great pool with plenty of space to rest very friendly staff very good

rooftop pools are adults only, so if you are visiting with kids, like we did, you are a bit limited to downstairs pool/kids pool, and they seemed a little too

facilities, spa, pools, breakfast

the breakfast was absolutely breathtaking, the room was huge and the staff were great

very spoilt, beautiful pool we swam every morning, restaurants were spot on pau de lume and sky bar were stand out

there was no wifi in apartments

wifi throughout the hotel would be good, as currently it is only available in reception and at the

no facility for kids, like a playground

didn't love that in order to get room service you get charged a 15 fee

location, staff were very friendly and helpful, it was so nice that we extend the stay, the spa facilities are very nice and the spa staff were excellent

kids went to bed, pulled doors shut and we sat on the terrace with drinks from joe's bar

cocktail bar on site with discount if you stay

my only problem

limited parking.

garden and two nice swimming pools, good breakfast and restaurant quality, the retro look, the parking

early check in granted

no one took the room service away and didn t take the rubbish from the room

staying at the pestana casino park was the icing on the cake

staff were very accommodating. spa and rooftop pool were amazing as well.

great breakfast and pool bar area

it would have been enough for a family with kids

breakfast was very good quality, very delicious

welcoming and friendly staff, lovely rich breakfast, a big choice of fruit & a fruit salad available (i love fruit so that was a big plus for

good buffet breakfast, with a good choice of fruit, meats and hot food.

all staff members were fantastic - we had an early morning flight and got our breakfast packed to take with us

on the door in the room next to us it wasn't really the management's fault that some crazy kids were drunk and yelling, but it seemed to go on longer than i expected

there’s also a school nearby, kids cheering incessantly the whole day, which is a nice atmosphere in a way, but not if you like

there's a school nearby, so be prepared for the kids to be noisy from 8 a

is a school playground with screaming kids from 7:45 am until 6:30 pm

very central early check in possible friendly staff

right outside the room, there is an outdoor gym on grass, overlooking funchal

late check-in possible, good breakfast, parking lot available, clean and cozy, gym and bar at hand

friendly staff, good location, outdoor gym, pool views, very good breakfast

only downside was the room service

used the outdoor gym

wifi worked fine

rooftop swimming pool with nice views over funchal, delicious breakfast, comfortable rooms

wifi was not working

the breakfast had a lot of variety, but i'd appreciate if there were more local fruits

the time the breakfast was open not everything at the bouffet was out, we needed to wait a little bit and we

ich came back within 7 hours)

out sofa in the junior suite was uncomfortable and room service comes later in the afternoon

great breakfast, excellent location, very helpful staff.

kind staff, spacious room, delicious breakfast, located in the city center.

hotel, excellent service, wonderful roof top pool

the bed was good. the wifi too.

wifi good

the hotel restaurant is great, and amazing breakfast interior design felt fresh and tasteful free parking

staff on reception were welcoming, and the bar staff were very polite and helpful

parking was made easy and the staff was amazing, helpful & polite

parking is available

staff was nice, breakfast is delicious

the breakfast is ample, restaurant and bar snacks all reasonably priced and good quality

rooms are comfortable and breakfast was delicious

the pool was closed, the jacuzzi was closed, the gym was closed

breakfast was excellent and all the stuff is amazing

welcome, superb room, fantastic decor , fabulous breakfast, amazing roof top pool, view and bar

fabulous rooftop pool and bar area

breakfast was amazing loved the rooftop pool everything was amazing

excellent staff, very accommodating. breakfast was terrific and the room was clean.

s ordered by the staff) and asked for a bit early breakfast

great variety for breakfast ! someone s always at the desk 24/7. very spacious room.

parking is a bit further away and the parking spaces are a bit small

location, friendly staff, great breakfast and clean room

breakfast was good

pool and spa lacking in facilities

the room was spotless with chocolates for valentine day and also a bottle of sparkling wine

only thing i would add is swimingpool was very small and perhaps was missing something like a steam room or jacuzzi

breakfast had a good variety of items

the beautiful surroundings, the convenient location, and the overall relaxing atmosphere, and the breakfast was excellent

there is wifi, towels, toilet paper, a small tv and a self-catering kitchen - you can do it yourself

the apartment was spotless with a kitchen filled with everything you could possibly need

we had a kitchen but no dishsoap to wash the dishes

is not a complaint since i didn't cook, but more a heads up for those who do, the kitchen is rather poor equipped, no frying pan or spatula for example

there's a small kitchen which was great for me as i prefer to make my own meals

hotel has reasonably priced restaurant and bar next door

breakfast was simple, and that was all we needed for the start of the day :)

was good that the breakfast was included in price but in general we were not extremely satisfied with it since there

the breakfast can be more diverse but still it was completely decent as it was

there is bar in this hotel this is the reason a little bit noise until midnight.

breakfast was delicious.

location; shop under; breakfast; staff;

breakfast is nice

the breakfast was disappointing

great location. good breakfast. fantastic value for money

everything was perfect! great breakfast!

beds a little too firm, limited breakfast buffet

pillows are a bit uncomfortable. breakfast is good food but lacks a bit of imagination.

breakfast - very poor (only bread, some ham and corn flakes, no cheese, no vegetables, no fruits

reception friendliness, and help. good breakfast choice.

location, room, pool

location, fantastic breakfast and friendly staff, nadia on reception was very helpful.

have been nice to have a drink or two in the afternoon at the rooftop pool but the bar didn’t seem to be open during my stay however this was maybe due to time of

delicious breakfast buffet

not a lot. coffee at breakfast a bit better?

liked everything: the location, the room, the staff's attitude, the cleanliness, the breakfast

good breakfast variety ( everyday is the same, but pretty good choice even for vegan)

couldn't get a late check out, i checked in at almost at 00:00 and i couldn't get a late check out it was a real

lovely rooftop bar with nice drinks and pool that unfortunately we didnt get to use as the weather was a bit cold

breakfast was good, but may be add new/different food every couple of days