no food by pool

2 nights, facilities could use more cleanliness overall, but the staff, food, spa and overall experience made it worth it

the spa los arruyos, which is part of the hotel was definitely a highlight of our stay

the pool was great and our room had a great view

service around the pool was real slow

the wifi was unstable at times

quality of the food can be improved and the wifi speed connection needs to be increased significantly

from the airport, very convenient location for travellers, very good free wifi, very good breakfast

room and bathroom cleanliness, breakfast.

next to the airport, nice clean rooms, outstanding breakfast and a happy staff

i enjoyed the facilities such as the gym. the breakfast is also great.

shuttle availability could be improved, i did not know we had to get reservation for that even if

breakfast was way better than what you would expect from a place this near to the airport

the staff members were able to speak english, thia takes up lot of time and energy to translate, breakfast needs some variety, the whole 13 nights was the same, no dinner in the hotel

breakfast was delicious.

breakfast options!!

their chilaquiles breakfast is superb

staff breakfast

breakfast!

the breakfast is one of the best i've had at a hotel like this one

the indoor outdoor pool

location and shuttle services to airport

excellent breakfast and quick response in room service

parking space. i did rented a car and coming ba k at night was tuff to park

attention, service and breakfast

i love this hotel provides us with a shuttle to the airport

for the night and took the shuttle to the airport

tside) and a

breakfast was so good

modern tools, frigobar, microwave, for very modest price, clean, modern, ample bathrooms, quick room service, very close to airport, free shuttles to and from the airport, clean pool, very nice

wifi was not working properly.!!..too many slowdowns or interruptions..

kids liked it and the staff was very helpful

and this time looks like the employees has better training, everybody do excellent job, and the breakfast two tombs

best value in town for very good quality, clean and comfortable rooms, excellent breakfast, housekeeping ladies very friendly and excellent attitude, to many things to list ,

great location...clean facility. the food was great...kids had an awesome time..

good price with breakfast

douardo) was a

excellent breakfast

clean room, excellent breakfast, courteous staff!! checkout till 1:30 pm, can't beat that!!

was excellent and the breakfast was delicious

of covid, breakfast is now served via room service

very comfortable beds and really good breakfast

cleanliness of the property, and the service of the staff, specially of our room service lady martina

room service was also

location, room service, housekeeping

hotel is near a comercial plaza, the pool is perfect size, the only problem is the room some rooms looks damaged (doors, floor, bath) (+)security and traffic control to keep cars safe. pool and amenities available. main road access. (+)hotel is great beautiful pool staff is great property is clean and property is close to (+)it was close to everything.hotel is always clean so is pool (-)i couldn't find the swimming pool, nor signs to lead me there (+)is a fiesta inn standard hotel, nice pool area in a busy town area, the rooms are nice and rather big, comfortable and clean (-)fitness center is too small and too few choices, and the swimming pool was under construction during my whole stay (+)pool

clean, the staff was super nice, 24hr room service, shuttle from and to the airport

they offer a 24 hours free shuttle service from/to the airport

also the shuttle, was on time

room service took over two hours and got my order wrong

after 5 pm there were only 2 employees to provide service to the restaurant, room service and the hotel bar

breakfast

breakfast was very good. staff at restaurant was excellent. at checkin was just ok.

they speak english but the room service didn't speak much english

breakfast buffet was a bit limited and i ordered room service one night and it has a little to be

breakfast and fast wifi

the breakfast

there was no free bottle of water which you normally get in some of the other hotels the pool doesn't have umbrellas which is important to stay out the sun

shuttle from and to airport is excellent. great breakfast!

live the shuttle service from and to the airport

the airport shuttle is a plus, including the driver was very nice, also the breakfast was good much better than

shuttle to the airport was great

liked that it has 3 restaurant options nearby and the ease of shuttle to the airport every 30 min

good breakfast, nice pool :)

food for breakfast was varied and delicious

no access to swimming pool for repairs

is free shuttle bus pick-up at the airport which is convenient for travelers

place, confortable bed, you can access several international and national tv channels, decent breakfast

great beds 24hrs shuttle to airport

also, free shuttle to the airport, with a good selection of stores and restaurants beside the hotel

location close to airport, nice and clean room, good breakfast, nice staff

associates shower was spacious shuttle

layover with a very early flight so we appreciated the proximity to the airport and the 24 hour shuttle service

location, comfort, and last minute availability. the hotel also offered airport shuttle service

was great, they also had shuttle service that could take us up to 10km around, i liked that

location and facilities from parking to hotel

due to people smoking outside late at night, and it was confusing to access the hotel from the parking area

were a few men smoking right by the entrance, which didn t feel safe, and the elevator from the parking area didn t work without a special card something we only found out after a lot of

continental breakfast, coffee was horrible it seemed like they added the whole can of coffee to brew

excellent breakfast menu (continental), and reasonably priced

location, service, and breakfast

the breakfast in the mornig..good food

location atmosphere price breakfast

enough parking spot for the car, air conditioning wasn t working properly also the shower - so i had to

parking is convenient, staff is great, breakfast is delicious, building and rooms are clean

i would say the breakfast was good, also the gym.

the fitness machinery in the gym does not work well.

breakfast is great, free and secure parking

breakfast quality was good

they've got a solid gym, a small outdoor basketball court, and a small outdoor pool

they've got a solid gym, a small outdoor basketball court, and a small outdoor pool

the rooms on the homewood side have kitchenettes and feel a bit nicer

they've got a great breakfast spread and the dinner options have all been great, along with the happy hour

breakfast was good, i think it can be somewhat better, but the room, the room was great, very comfy

overall cleanliness excellent breakfast buffet!

nice pool and gym

friendly staff, good breakfast, nice and clean

the room was great. the breakfast was delicious.

shuttle service and customer service was just great

rooms were clean, central location, pool was great.

there is no towels in the swimming pool but i bring one from my room

one exception: you don't have to ask to clean the swimming pool which has to be clean late at evening because of the products

good facilities, clean and nice. gym is great

clean rooms and great breakfast

cleanliness & good breakfast

breakfast everywhere have sausage and scramble eggs, here not, you need to pay for an omelet or

the free breakfast hours were a little too short.

wifi was very weak. not feasible to work continuously using their wi-fi

really like my stay here, the location is great and the facilities are really modern, wifi is good and you can walk to a couple of places, being in a mall has a lot of

the continental breakfast is very

the pool is closed very early 8:00 pm no time to enjoy

breakfast was really good, people friendly at all times, swimming pool was enjoyable for kids and the mall was closer to the hotel, you can walk around and have

we were very comfortable in our room and the breakfast was delicious.

breakfast was exceptional, the service by the breakfast staff was great

breakfast was really good, people friendly at all times, swimming pool was enjoyable for kids and the mall was closer to the hotel, you can walk around and have places to go

i like that it has a bar and restaurant on the entrance

fi) signal in mu room was weak again

room, dining room, meals, friendly staff, pool, gym

the pool and gym

they have good wifi and save parking. there's also a little ceasers and a oxxo right across.

location is not good,very little parking,breakfast was little to nothing they never refill the juice or fruit

we could cool down in the swimmingpool, play ping pong during the evning and enjoy a nice breakfast in the morning

to go to our event and come back really quick & cheap, decorations are interesting and it has pool which is really necessary for this hot

breakfast was ok, although the breakfast area is rather sober and crammed

the breakfast included in the room fare is descent.

continental breakfast was included and good. the staff was extra friendly.

left your place is so good little more fitness not towels on swimming pool

great breakfast !!! great location !!!

there is a pool and a playground for the kids

i liked the location, bar hours and the restaurant

swimming pool with spectacular views over monterrey

the gym and pool facilities are also unmanned and under equipped

pool are. not satisfied news more attention an how to be used. family or couples.

however, my room service provided the wronfood, we requested an uber from the frontline for a concert and they

the free laundry

the breakfast area is too small, there was a lot of people and no many tables were available.

and the breakfast could ve had more variety and the fruit less frozen

delicious breakfast. loved the chilaquiles!

breakfast

location breafast was good nice pool

water in the pool was freezing

hotel in monterrey wifi is fast, room is spacious you can use dollor in hotel so it's not necessary to change the peso

not working properly uncunfortable mattress dirty carpet wifi at room poor signal brrakfast not

setting of the facility is suitable for business trip men, i could use my nb on a desk and the wifi is stable

the breakfast was amazing

parking

the breakfast was awesome and the staff went out of their way to make sure we were happy.

terrible breakfast

really enjoyed the breakfast, the full room and of course the cleaning stuff was incredible

for example, where the swimming pool was, the gym or any places we can go near, etc

training equipments from gym are obsolete

dislike that the restaurant was under construction , and also the swimming pool was too small for the people

love the price location and the buffet!! great pool and view!!

bad gym area with a lot of mosquitos

and they have so many amenities for kids to play and be busy

included breakfast was good ( except not very warm pancakes and the

much everything, beds, breakfast was great, personnel was friendly and the location was amazing for our trip

the room was small. the breakfast needed variety and better cooking of the food.

the pool and jacuzzi looked really nice, but we were unable to use it due to unexpected cooler weather

shower, good heater/air conditioning(jan is cold in monterrey) , good wifi , good location (-)wifi didn t work (+)this hotel is good value for money. it has free wifi. (-)wifi wasn't working at all (-) the staff, while nice at check-in, did absolutely nothing to help when i told them my wifi was pitiful

loved the view from my room and that there was roof top over pool

pool was cold, we had to stay at the jacuzzi all the time

pool and location

the pool is inside and small, we didn't go

bartender at the bar sierra madre

excellent customer service andi liked the gym and swimming pool

like the pool, the gym and breakfast buffet

both our mattresses had large patches of stains presumably from kids wetting the bed

the food in the restaurant was really good. the breakfast was a great value.

the hotel is nice and clean and the restaurant and bar were excellent places to dine and relax

breakfast was great as well as location

there was no refrigerator in the room. breakfast buffet was expensive.

the gym was a bit dated and the staff had a shocking lack of local knowledge.

only thing they need to improve is the wifi strength and speed

my room was too far. the parking was across the street. many places closed early.

the facilities are awesome, with gym, sauna and pool that made my dad very happy

everything! except because of covid pool is closed.

room service puts alot of pressure for you to get out

the treadmill machine was in good working order, and no one was using the gym, so it was pretty quiet

great location, very helpful reception staff, spacious room, good gym

nice little gym

equipment in the gym did not work properly

gym food

gym and pool area with a breath taking view of the mountains

the pool it’s a little small

turned on cold just a bit if to much it would become freezing, sink clogged, temperature in the pool area needs more fans, unbearable for infants and toddlers, need more towels and lounge

laundry is delivered in the evening of the same day (very convenient)

gym was hot but good equipment close to pavillion where we attended a conference

the pool is heated and the view from the bedroom. very comfortable bed and friendly staff.

gym could have some more equipment

they said they'll give me complimentary laundry but charged

of a tv not functioning but, only replied that it was noted, never got fixed, they only had one breakfast option, etc

breakfast included was not worth the price and the bathrooms were not accommodating

old beds but good free breakfast

prefer a self-serve breakfast.

breakfast is only coffee and we come not top late

was very friendly, from the parking lot security staff, front desk, waiter, ballet they were all awesome

parking outside almost full all the time

was very friendly, from the parking lot security staff, front desk, waiter, ballet they were all awesome

room was comfortable, basic breakfast, 24hr reception.

the breakfast included was good regarding to the relation with the price

the swimming pool is small and is being shared with another hotel.

the swimming pool

water in the pool was still freezing cold

pool area (the reason we rented here) was too small

more pool loungers, washing the corridors carpets.

carpet was damp, the elevator is old and broken, the wifi sucks, the place is very old and shady

need to change carpets they smell ugly and a/c it took 4 hours to get cold parking lot need more

we needed to ask for the towels, parking lot is complicated

the wifi was very weak and the elevators weren't working all the time

parking is very uncomfortable

also a little fridge and enough parking

s, only one) cup of coffee

breakfast included was more of cortesy coffe for two hours

it would have been nice to have a full breakfast. and coffee and teas in the lobby

bad neighbourhood so would have been more relaxed about my car in the parking area

really enjoyed the variety of breakfast choices each day

stayed the room with kitchen

the the room was well organized and contained all the kitchen accessories we used

excellent breakfast,nice pool,location,staff. had everything.

the pool was beautiful

free upgrade to a suit, great modern rooms and lobby. the free breakfast was also very good.

could do with a bigger breakfast area.

the breakfast buffet was very rich and you could have additional omlettes prepared

nice and modern gym and pool

the buffer breakfast was very good

food , not very helpful girl at breakfast .

shocking breakfast , no tea , orange juice dispenser not working

the breakfast

they also have breakfast included

had a restaurant and bar inside

is no elevator from the parking lot to the lobby

working phone even for calling reception, wifi has good strength all over the hotel and good speed but if you are using during long periods

and attentive, very clean rooms, very clean facilities overall, and very good selection of breakfast

comfortable bed, clean room, good breakfast and location!!

the staff was incredible, i got the need to move my check in to early check in and make all they can to get me inside before planned

excellent location, fantastic breakfast with a lot of options, super lovely staff, very clean rooms and common areas

the location, the breakfast, the staff

good breakfast and security

is old, the room is ugly, the window was small in the corner of the room with the view to the parking

traffic noise whereas the backside is more quiet with a view and very close to a multiple floor parking lot

also, they were building the new parking lot all night outside our window, we didn't manage to get any

parking lot is sufficient

staurat extractors) the stars rating didn't match the quality breakfast

lovely pool area

to close to the swimming pool could hear kids yelling

the bed was very comfortable! very clean! room service was excellent as well!

room service was well done also

pool area and bar are closed, but is not the hotel fault, is the coronavirus status

didn't have breakfast, too late for me

breakfast service was great. sad to say ,but no towels and the hotel lost my reservations.

great location comfotable big room, nice simple breakfast

didn't like the breakfast, thet gave you like 1 scrambled egg and no more than one slice of ham

breakfast portions where poor, the breakfast dishes where not good tasting, and the room that they

there is no free breakfast but there is a cafe on site. reasonable prices.

great breakfast and firm bed.

the central area was nice, there is a bar and they serve breakfast (not included in ticket0

breakfast here is delicious and filling to get your day started

great breakfast with great service.

pool, gym are functional

the breakfast was great, the personel was very helpful.

the restaurant and gym were convenient

we didn't have time but they do have a restaurant, pool and gym on site

they offer valet parking and the staff is courteous and helpful

facility was great and the same for the staff but the breakfast was really not worse the 300 + pesos for 2 everything was cold and we were there at 6:30

not that comfortable bed, very poor breakfast

the breakfast option is really good. i highly recommend it.

early check in accepted

breakfast is way too expensive, i recommend eating out. it'll be cheaper and more delicious.

the room had breakfast included and they still charge me for the it.

leaking air condition, had to pay extra for dental kit, wifi does not work on phones

option if you absolutely need an indoor pool at your hotel and you also want economic pricing

the breakfast that is included is very simple.

the hotel has a free breakfast, as well as free computers and printers

wifi is never working i stay a lot in this hotel and wifi it's the only thing that does not work

need it some attention looks bad, wifi is garbage i been in this hotel 3 times and will be the last the 3 occasions wifi didn't work

wifi did not work for me six days, tablet or laptop

a/c was very good, tv was okay, wifi was pretty good for my room, but i didn't try streaming anything

perhaps the pool could have been warmer

there was a nice, warm friendly vibe kind of hipster, with young families and kids in the lobby area plus a bar area with games

i had to go to the bar to get paper cups

liked that it has a pool, great location in san pedro, comfortable rooms

breakfast was delicious and all the staff members were super kind