no food by pool

2 nights, facilities could use more cleanliness overall, but the staff, food, spa and overall experience made it worth it

the spa los arruyos, which is part of the hotel was definitely a highlight of our stay

the pool was great and our room had a great view

service around the pool was real slow

clean. nice pool.

its awesome to have a green space and pool indoors regardless of the city weather conditions

and the bed was really comfortable and the staff was very helpful and friendly, especially at breakfast, which by the way was delicious

free parking which was nice when my friend was picking me up

my daughter love the pool, very close to a lot of restaurants

pool and location

loved the view from my room and that there was roof top over pool

pool was cold, we had to stay at the jacuzzi all the time

wifi was very weak. not feasible to work continuously using their wi-fi

breakfast staff where very helpful and friendly.

the continental breakfast is very

breakfast was good, staff members helped you out with it.

breakfast everywhere have sausage and scramble eggs, here not, you need to pay for an omelet or

hotel has a good breakfast and location is perfect

the exceptional breakfast

and the breakfast could ve had more variety and the fruit less frozen

the free laundry

breakfast

however, my room service provided the wronfood, we requested an uber from the frontline for a concert and they

pool always too packed.

the gym and pool facilities are also unmanned and under equipped

room attendants were rude and room service was horrible

lap pool on the roof

they have a bar area and also they sell starbucks coffee

everything was great but the pool was out of service

breakfast was really good!

the amenities are like the laundry room was exactly what i needed

we didn’t have breakfast. we had another event near by, sorry i can’t rate breakfast.

nice and modern gym and pool

clean, sound proof and breakfast was excellent.

the buffer breakfast was very good

challenge guests who are engaged in anti-social behaviour: guests were walking around the lobby/breakfast area with no shoes in bare feet and putting bare feet up on the seats

awesome breakfast! friendly staff

couldn’t do early check in and late check out

access and location, the breakfast is excellent and the associates there

early check in accepted

below average but “cheap for the area” they gave me a quick and early check in

i love the breakfast

the wifi was very good and the veiw from the room too

of it everywhere -no english speaking employee, just one -phone didn t work inside of the room -wifi connection was bad, so if you need to work, look for another hotel -rude security guy

but room service was available

location and free breakfast for the kids

swimming pool no room service personal from the breakfasts area don't explain nothing as you

to go to our event and come back really quick & cheap, decorations are interesting and it has pool which is really necessary for this hot

location is not good,very little parking,breakfast was little to nothing they never refill the juice or fruit

we could cool down in the swimmingpool, play ping pong during the evning and enjoy a nice breakfast in the morning

breakfast was ok, although the breakfast area is rather sober and crammed

friendly staff parking good breakfast

great location, awesome price, very nice rooms and the kids loved the pool.

free and safe parking

location, cleanliness, gym, bedding, breakfast

excellent breakfast. staff was good.

no bar - only

pool area excellent! room exceptional!! location awesome!!!

although they have room service 24 hours a day, the food is not the best

use the rooftop bar you have to reserve a space and rarely are any available while you re staying there even

the sky bar was unavailable

the gym room and heated pool are nice

location if you're hanging out by fashion drive/san pedro garza garcía, ample bedrooms and great breakfast (although quite expensive as it wasn't included in my rate) the staff was very courteous

breakfast was spectacular: a lot of choices for each taste

the wifi is terrible!!!

i enjoyed the swimming pool

no pool or bath service not so great at bar everything closed at 600pm on sunday

more food options for room service

room service staff evidently needs more training, their english is basic and they struck me as

restaurant bar looked nice but empty

is expensive and bar is also expensive

breakfast is exceptional - the gym's view is beautiful - the bar is nice and the employees are very friendly

the pool, room was confortable and the breakfast was excellent togheter with the lady who attended us

gym food

pool and rooms excellent

gym and pool area with a breath taking view of the mountains

gym and pool area with a breath taking view of the mountains

do not like valet parking in general ilike to park my own car

the parking , valet was overwhelmed at times

room service puts alot of pressure for you to get out

the facilities are awesome, with gym, sauna and pool that made my dad very happy

the wifi stopped working over night, and they were unable to solve the issue

en nuestra estancia estuvo perfecto, la ubicacion, el servicio, el hotel, el gym del hotel

breakfast was amazing

we recommend the breakfast it’s very good

the breakfast buffet had a different prices without prior notice.

very old gym equipment

only thing i would say is that the bar closed early haha

nice little gym

the treadmill machine was in good working order, and no one was using the gym, so it was pretty quiet

great location, very helpful reception staff, spacious room, good gym

the poor breakfast.

the macroplaza is very big with lots to do for the kids

wifi codes changing daily basis

went to breakfast, can't judge but changing wifi code each day its a pain

the bar and resturant

the gym is too hot. the ventilation at the restaurant is a bit loud.

laundry is delivered in the evening of the same day (very convenient)

star hotel, well located, nice building, exelent friendly staff, bar terrace, restaurant, pool, rooms very quite

the staff and food mainly the bar and food staff

location is surprising, the hotel is inside a conference center with restaurants, shops, etc the pool was nice and

location, good parking lot, nice pool, great atmosphere

not working properly uncunfortable mattress dirty carpet wifi at room poor signal brrakfast not

water in the pool was freezing

hotel in monterrey wifi is fast, room is spacious you can use dollor in hotel so it's not necessary to change the peso

setting of the facility is suitable for business trip men, i could use my nb on a desk and the wifi is stable

fantastic, safe location, great breakfast, staff and happy hour

breakfast was wonderful!

staff, facilities, location, and complementary breakfast were all fantastic

location, staff, breakfast, amazing valley view

breakfast was good barrier tea of choices to eat, the location as well, the lobby it was good

my first day, the wifi was so fast, i could stream videos in hd

odor in the room aisle without air conditioner really small and not friendly parking lot elevators were the worst part

maybe they kept them open due to covid concerns but everything else in the breakfast area, many people touched to open and controlled other areas such as the bread- which

parking was a bit stressful but not too bad

the parking lot, there are not signals to find the hotel's lobby

food , not very helpful girl at breakfast .

shocking breakfast , no tea , orange juice dispenser not working

the breakfast

pool area (the reason we rented here) was too small

we used a swimming pool a couple of times

pool was being refurbished, i wish they had mentioned something before as that was the one feature

the pool.. and the location.

the swimming pool is small and is being shared with another hotel.

the swimming pool wasn't so clean

had a restaurant and bar inside

place, friendly and professional staff, clean rooms, fridge and microwave in room, tasty breakfast, enough number of elevators

pool was dirty

the location, but also the breakfast buffet. good options.

your floor, the pool and the lobby only

the pool water was too cold despite summer and had strong smell of bleach

fair, beautiful mountain view, quiet, good beds, decent gym and pool, underground comfortable parking

they offer valet parking and the staff is courteous and helpful

clean, excellent customer service, the restaurant and pool area are amazing with beautiful views

some rooms have bad wifi signal, some rooms need improvements and the gym could be better.

the gym and fitness area needs some maintenance that correspond to a hotel of this category.

also the pool and gym (the whole 5th floor) is disgusting (planned to use them but we did not)

where was the pool?

rooms was clean but noticed the pool area wasn’t the cleanest

ee)

carpet was damp, the elevator is old and broken, the wifi sucks, the place is very old and shady

we needed to ask for the towels, parking lot is complicated

the bar don't have any kind of liquor

attention were great, love the cleanliness, the view, we feel pretty safe in that location, the parking lot, we felt very comfortable and just love it

shower, good heater/air conditioning(jan is cold in monterrey) , good wifi , good location (-)wifi didn t work (+)this hotel is good value for money. it has free wifi. (-)wifi wasn't working at all (-) the staff, while nice at check-in, did absolutely nothing to help when i told them my wifi was pitiful

delayed room service

room service knocked on our door after ten to bring coffee

we got room service and had a great night's

i called room service 3 times to attempt to get a wash cloth

there were few options as to room service and the electricity went out for half hour.

the pool was very relaxing and it helped with the heat. the rooms were spacious and comfortable.

the location, the included breakfast and amenities

pool

wifi was good, beds were comfortable and the king room was spacious to a degree

the breakfast. thank you!!

the pool and gym

check in, no one told me about the pool, the gym, the restaurant, anything really which was upsetting, they only asked for my name my

lack of signs indicating stairs in the parking lot

sink and shower in the room had a bit of a drainage smell, the pool needs keeping up, the tiles are coming off

the pool was nice, just didn't have much time to enjoy it

comfortable bed, clean room, good breakfast and location!!

bed, shower, breakfast

a very decent size room with views of the center lf mty and also they gave you a complimentary breakfast

all sanitized, great breakfast included and very very white bed sheets

good breakfast and security

breakfast, staff, rooms, everything was great but you ll should put a fridge on the rooms.

another better hotels offer breakfast included and the same price, not only coffe and bread.

didn't care for the breakfast served

breakfast service terrible

wifi did not reach 3rd floor too well.

was really good, staff was nice, rooms are cleaned and comfy, pool, gym and the business place was available with good wifi wich was a plus because i had to work

not enough parking for all cars

you hear everything from the next rooms and the alley - pool was super small and very

gym and pool great, very clean and quiet, room very big

the pool

didn't have breakfast, too late for me

breakfast was minimal just a little eggs and beans with no juice or anything offered for our two

didn't like the breakfast, thet gave you like 1 scrambled egg and no more than one slice of ham

great location comfotable big room, nice simple breakfast

breakfast portions where poor, the breakfast dishes where not good tasting, and the room that they

the room was small. the breakfast needed variety and better cooking of the food.

the gym was a good size and there's a pool as well

i didnt get to try out the pool, hot tub, gym or visit patio but i did see that they were really

love it breakfast was perfecttttt

the pool and jacuzzi looked really nice, but we were unable to use it due to unexpected cooler weather

from the valet to the bell boys to the check-in staff, servers, bar tenders all were exceptional

the bar next to the garden was closed most of the time.

looks very luxury the lobby, the restaurant, and i liked the gym on the side of the pool.

pool got loud from all the kids

nice & well maintained property with onsite bar & restaurant

staurat extractors) the stars rating didn't match the quality breakfast

noise from multi-level parking lot just outside my window. ask for another side rooms.

is old, the room is ugly, the window was small in the corner of the room with the view to the parking

traffic noise whereas the backside is more quiet with a view and very close to a multiple floor parking lot

hotel felt worn my room had view to a multiple level parking lot it was noisy

more food choices at restaurant... narrow basement parking area for big trucks...

felt run down and there seemed to the people loitering everywhere: lobby, parking lot, etc

wifi not working.

ac kake a lot noise i needed turn off ,som people and kids make a lot noise they talk a lot and the kids running is the last time im stay here and the

no ac at the gym

breakfast is very poor, they offered one piece of bread and one

breakfast included was more of cortesy coffe for two hours

like spider in room breakfast is just name sake, they don't even offer water , only coffee, cereal with

location and good parking, good restaurant. nice personnel.

bad neighbourhood so would have been more relaxed about my car in the parking area

there was a gym, excellent kitchen in my suite and free bottled water

breakfast wasn't good.

air conditioner is too noise, breakfast is too simple

breakfast was good!

the breakfast was much better than a typical continental breakfast; freshly made eggs dishes in a

great hotel for long term stays. breakfast was good. snacks in the afternoon

i stayed two days, the first day the breakfast was ok, the second morning it was really good

breakfast is really bad and with no choices.

breakfast time window. they close early

homy with friendly staff and fresh delicious breakfast+ the chance to do laundry free of charge

in the restaurant of the hotel, the breakfast was included but, unfortunately, one day the service was surpassed, people weren't

was very friendly, from the parking lot security staff, front desk, waiter, ballet they were all awesome

good value, room, breakfast included, additional breakfast options, cleanliness, confort

though i was able to park), air conditioning not

parking outside almost full all the time

breakfast is only coffee and we come not top late

prefer a self-serve breakfast.

old beds but good free breakfast

breakfast included was not worth the price and the bathrooms were not accommodating

of a tv not functioning but, only replied that it was noted, never got fixed, they only had one breakfast option, etc

breakfast and views

the food at the restaurant is delicious, the bar staff makes great drinks

isthian) is a true mixologist and made fantastic drinks for us

the restaurant is nice and the free breakfast was good

i also like that the wifi was strong and i had no issues getting work done

room service was delicious.

bad wifi

and price, rooms were modem and spacious, bathroom was modern and clean, hotel has restaurant w room service and restrooms downstairs near lobby, staff very attentive and

wifi is useless, can't connect

bed was comfortable, a/c and wifi worked great, close to bus terminal.

need it some attention looks bad, wifi is garbage i been in this hotel 3 times and will be the last the 3 occasions wifi didn't work

a/c was very good, tv was okay, wifi was pretty good for my room, but i didn't try streaming anything

wifi did not work for me six days, tablet or laptop

wifi is never working i stay a lot in this hotel and wifi it's the only thing that does not work

great breakfast with great service.

there is no free breakfast but there is a cafe on site. reasonable prices.

great breakfast and firm bed.

the central area was nice, there is a bar and they serve breakfast (not included in ticket0

breakfast here is delicious and filling to get your day started

the breakfast and the view.

the restaurant, my family and i went for breakfast and did not have very good service, it was not that busy and the waitress was just

breakfast only included fruit, coffee and bread

breakfast and no wifi in the room.

the breakfast needs a little more variety.

t needs improvement)

breakfast was good, good variety, great coffee. location is good..

parking was easy

are new, clean and modern, breakfast was good too

didn t eat breakfast at the hotel

from the courtyard and pool

the room was clean and the beds comfortable. breakfast was sooo good

very peaceful and great breakfast!

the elevator smell horrible and ther is an indoor pool with glass cealing, not a good idea in a city as hot as monterrey, the hotel smell like a

of limits as they had it closed and the disappointing fact is the internet had a problem, so the wifi was on and off at times, very unreliable

breakfast was very basic but i understand it's because of the pandemia

service just one person serving breakfast for all the hotel long time waiting for get food

free parking free breakfast

friendly staff, price, nice swimming pool, hotel very clean, nice breakfast, location

pool was outside, water was cold

com including breakfast the hotel did not recognize it and extra-charge for breakfast- despite forwarding the

lied to us with the breakfast for 4 adults, i got charged for that amenity and in the morning they told us that the

didn't have any breakfast.

expensive and no free breakfast like other hotels ive stayed and they even have buffet would not stay there

did not include breakfast so make sure that your breakfast is included before you pay for it because it isn t

breakfast food and service was also good

fuentes del valle breakfast was excellent , good food,, and great service, good price too

bed, love the body-length mirror on the bathroom door, breakfast and service is great; and kids enjoyed the pool

only recommendation, not complaint would it be to match breakfast menu to other holiday inn express hotels, my daugther was expecting for bacon over hot

the breakfast and beds were incredible!