tv didn't work on wifi

of a lift, decor tired, there was a wedding in the room next to the restaurant with people and kids running from

felt sick had to leave early, get the kids out of it

breakfast excellent and bar was cheaper than the pubs around

staff were very helpful with providing dinner room service and a phone charger!

there was quite a drama as they lost my laundry and this was

swimming pool was closed throughout our stay due to a technical issue the jugs and bowls on display could do

bath, fridge, room service

gym excellent

the hotel has very nice gym and spa facilities

property is very dated, windows not doubled glazed so it was noisy, we were next to the laundry room, staff were

the bar area and location were the best parts.

peeling wall paper in bar area was also shocking visually

bar staff young and could do with more training however they were very pleasant

location,the the bar,the the friendly happy polite staff from bbb front of house,to bar staff, catering and

room seemed to be next to the laundry room

laundry let them down as had t change twoels that were marked

get me from my room to reception,i was lucky to come across a vey kind gentleman (he was taking laundry in the

in and were given our keys, we found our room not ready at 3:30pm with the door wide open and a laundry bag sat

room offered not acceptable too noisey ( loud humming from adjacent laundry) i paid for upgrade to priviege room

location, good value, great breakfast included, premises attached to a quirky pub, cute little roof terrace with

veggie breakfast option was delicious, plus there was a selection of extras to help yourself, including

the full english breakfast included was brilliant cooked to order & kept us going the entire day til the evening

room has everything you need, comfy bed and good wifi

great breakfast. great location.

: could do a lot better ; gym poor; could do with a pool/spa

spa facilities closed but no fault of their own due to covid- found dinner options very limited and

as technical and advanced as it was, was not suitable for a relaxing shower, more like an after gym massage

from the bar were well ebelow standard

those acres, get more bikes, outdoor pool if you can't get an inside pool, massage and treatments gym very

cleanliness, all the laundry was piled up hallways with no cleaning staff in attendance, made the place look

location of the room was right at the far end of the hotel again; this time overlooking the laundry collection

the restaurant is good and a nice bar and has a swimming pool and a opposite the marwell zoo

for pet, ask for pet room and they gave us ground floor closest to woodlands

i loved the service and the breakfast. i loved everything overall.

room was dirty, both the laundry and crockery

room was next to laundry so got the hum of washing machines all night

room service

limited choise on the room service menu

no room service menu available in the room which was the same case on my last visit.

easy to park. great spa facility fabulously friendly and helpful staff

great service and a good room service..

the kids playroom is a nice touch and went down well

noisy , poor wifi and limited tv.

the staff at the bar and restaurant were fantastic and we enjoyed our food

of room service after 9

venue is pet friendly and we love it

pet hate of mine not enough sugar sachets and tea/coffee sachets so had to ask for more but i'm

good restaurant and bar next to property with good food, drinks and friendly staff

most things. music in the bar very nice. breakfast very god

laundry deliveries early am

no laundry service

we paid 148 for one night only to find out our veiw was of the laundry and the bins at the back

the spa was very good but kids pool time was very limited

room, nice to have use of the gym/pool, comfortable bed, good shower

food and laundry still on table etc

room was next to the laundry so i could not have the window open as an extractor or something that was making

bottled water was not provided as should have been,and dirty laundry bag left in room on second day, otherwise

really lovely hotel huge bar area

great room, restaurant had great breakfast and bar was also very good.

cold should have been fixed since christmas i was told our room was above a heater vent by the laundry room and

bed very comfy, outlook cages of laundry!!

laundry delivery outside our room early morning

one wee niggle our room 121 was right adjacent to the laundry cage station at 07: 15 the lorry turned up to

noise from laundry below my room

but in a narrow corridor a pile of sheets and a laundry bag is a trip hazard

staff were great with the kids

we were then denied room service despite placing an order (in person because the phone wouldn t work), within

the staff were charming and helpful. i enjoyed my tea & cake, dinner & breakfast very much

easy wifi, great morning coffee in the room

unhelpful, i walk with 2 crutches and she saw me struggling but didn't attempt to move any of the laundry bags

rush at breakfast time it was like a free for all, kids and adults just pushing past and grabbing what they can

being able to have a late check out

wifi was great which is a big deal for my kids

beds handy restaurant on site for evening meals and breakfast no problems parking and no extra car parking

no laundry service available. this was important for my trip.

asked for some water as i had a kidney infection, room service lady when i told her about infection went to get

the gym is basic for a hotel of this size and finding that the spa wasn t included in my booking was

sofa bed for kids, mattress was a bit thin

great view over the golf course. attended a wedding and had a lovely time.

noise of the laundry woke us up occasionally

chose this hotel for the pool, only to find after booking that kids were only allowed in the spa facilities

all the staff seemed to be kids and frankly clueless

beds comfortable, location great, room spacious bar food excellent

receptionist on arrival, arrived too late for restaurant and asked if there was room service and met with a taut

was perfect and staff were amazing male staff member helped me find parking spot at around 10pm in the night

staff lovely, bed wonderful, a fan in the room! great wifi

the thing i could say is they have a bar in the hotel but its not open friday or sat

restaurant and bar open on sundays.

stylish room; comfortable bed; reliable wifi

all the dirty laundry everywhere

laundry/dry cleaning service

it was clean not that i can say that about the corridors leading to it filthy and cluttered with laundry carriers

i was in the corridor and i can hear the guy swearing from the laundry room bearing in mind i have 5 years

bins and laundry were left outside our room until 6 pm , and again early the next morning as we were in

if being very picky breakfast was delicious and well presented but perhaps a choice of breakfast cereal

breakfast was amazing, mrs chris loved the pastries

staff were also super friendly and helpful, the continental breakfast and complimentary food and drink items

this is a definite gem of a bed and breakfast that i would not hesitate to book again

great breakfast

laundry facility in house would have made things easier

fast free wifi

plenty of car parking

stayed here for the weekend with our two kids

breakfast was the best we have had since arriving in the uk

there is no guest laundry.

no car park or laundry room

good location to the port for a cruise. there was a laundry a few blocks away from the hotel.

in the event the room was next to a laundry room where there was a clear sound of

lots of variety for breakfast, they were giving kids packs out on arrival and they had set up a movie room with

in the room it was not evident how to enter, confirmation of meal times and what to do with laundry etc

dirty towels in room. room also very noisy woken up by laundry vehicle every morning at 6.00.

was stunning glad there was a gym and pool bar restaurant was stunning the decor the beautiful pictures all over

access to a nice gym and eating facilities. quiet location.

plenty of parking despite a wedding going on while we were there

the ibis budget across the parking lot has a laundry which we used

cousin who we were with has a medical condition and was bleeding quite a lot so asked if they did laundry and

free wifi reception staff helpful. shower was lovely warm

the bar was also nicely stocked and there were some board games in the lounge for when you want to

visited with my dog, unfortunately our room ( pet friendly) did smell of dog urine, also the heater didn't work

are no complimentary microwave oven and laundry services, which is very inconvenient for customers with long

prepared by the kitchen was average - local restaurants were better value for money; no in-house laundry service

while it indicated when we booked that laundry was available, it was only the ability to send out laundry which

kids easter activities with easter egg gifts was an expected

pool and gym

price, location, and getting laundry service.

perhaps we were above kitchen or laundry room but it was at times rather unbearable

food was super along with happy hour in the bar in evening

couldn t find the wifi password maybe they should right that down on the key card

the hotel was kind enough to let us have late check out for no extra charge but did not end up needing it anyway

comfortable cafe seating area in reception, efficient wifi, good laundry facilities

laundry room needs to have better instructions - or at least for americans

large room and laundry on site

trucks reversing as i think our room was directly above the service entrance for deliveries and laundry pick up

very helpful staff. very convenient laundry room.

the door to the storage room was left open on multiple occasions, allowing you to see the dirty laundry, which

for three people stay two nights the closest lift to our room was out of order there was dirty laundry in the

laundry provider lacks any kind of quality control, in turn reflects very poorly on the facility

had to chase a bit for my shirt to be returned after laundry

good size rooms fully equipped and very clean and the green thoughts to the laundry!

in the corridors,reception never answer your call you have to go down for single simple thing, laundry must be

if it had a laundry it would have been good otherwise we made do.

lift out of order and lots of poor staff having to cope with room service/suitcases etc..

the location was perfect, the kids loved the swimming pool.

wifi connection was very poor - bare walls in the room drew attention to the cracks in the wall.

we had a car blocked in by a laundry van for 20mins

only downside was an hour wait for room service breakfast that wasn t great when it arrived

staff were very welcoming and friendly. great view, bar on 6th floor was great.

didn’t go in, too many people trying to have a dip with their kids

we loved that there were two restaurants at the hotel, a rooftop bar, a gym and a spa - the hotel literally

location, really helpful staff who helped us find a laundry, comfortable rooms with huge bathroom

they blamed the laundry but with only 8 rooms carry spares

was lovely and comfy and the wifi was good

mini bar in the room was well stocked

room service

it would be better to have refrigerator, hot breakfast, and laundry service.

we couldn't really sleep with kids

amazing place, close to paultons park & local beaches :) kids didn t want to leave

next to restaurant bar where you had breakfast

unable to have an evening meal this time as already had been to a 50th wedding event at the local golf club but

un happy, couldn't book anything, used jam and marmalade pots at breakfast, dirty laundry not bagged all up

spa and gym are also great

we travelled with 2 kids 10 and 6 years old, we felt safe and had absolutely no issues with anything

food from room service was ok. breakfast was good value for money. staff absolutely lovely.

for room service at bar

special kids toiletries and cutlery in the restaurant

property was stunning and the grounds were great fun for the kids

more bar staff required though thise working did a very good job

lovely gardens and plenty of parking

food, and bar drinks prices a little high

wifi good, room good size, air conditioning worked quietly, showers good, pool a good length, staff

gym is excellent

a few screaming kids & parents calling out to same in the corridors.

the children would of stayed in the heated swimming pool all day if she'd let them

gym and health club excellent

room seven had the laundry vent near our window

the bedroom was lovely. room service was great. super location. would definitely book again

free parking. friendly bar staff and reception. quiet. restaurant was very good.

kids noise coming from another room who was crying all nughg

i booked the breakfast to be room service (no charge), i was not disappointed, it was amazing

the laundry collection van driver was rude.

laundry service limited availability on weekends is a problem as well as limited restaurant

we had both dinner and room service and both were very good

i really appreciate the service received, from reception and all the way to the bar staff and cleaners

it was beautiful. about to get breakfast in bed. will be good i assume!

laundry left in corridors for the duration of our stay, room hadn't been aired and had a stale

was clean, room was very comfortable, the breakfast was excellent

the reception/ bar seating area and separate lounging area is of modern design but manages to remain cosy and

got there we got upgraded to a executive suite as a newly married couple, settled in went to the bar ordered

it easily, good parking, got some food from the mini mart next door, it had been a three hour late night drive

the location and parking are excellent

central location, plenty of parking

staff especially the manager was very helpful when there were issues with car parking and arranged for cars to

my refurbished room on the third floor was very comfortable, as was the dining and bar area

early check in allowed

when i asked about launderette or laundry service, i was told we would need to find one nearby

the hotel offers laundry service, but we were told no service after we arrived, sending an email to management

large bar and restaurant for those who need it

price of room service and quality of the food

wifi wasn t always working and curtain didn t close properly.

we had a wonderful afternoon at carey's manor spa which wasn't far and was included with our stay

exception could not have been more helpful and we would especially mention olaf, jared and the bar manager who

dishevelled but this was certainly not the case arriving at the montagu through the rear secure parking area

staff were great (particularly reception and breakfast) and the little packs for the kids were so cute

this long established hotel is a classic for its history, its wonderful staff (reception, room service, breakfast

the gym is great

the restaurant was really accommodating for the kids and brought a lovely cake oyt for my husband birthday

room service was poor, i ordered some food to be delivered to my room at 1930 but it didn't

the bar area was also a great spot to unwind after a long day of exploring the city

free ev charging