excellent location. nice pool area and lobby.

breakfast was great and our server was super friendly and helpful

parking garage vs closer front door type parking

is only about 14 miles from downtown, but has a shopping plaza in the parking lot with great places to eat

breakfast cost

clean guest laundry facility

need to fix the laundry, facilities, and breakfast could use some other options like some turkey sausage and

kitchen in the room was wonderful, and breakfast in the lobby was outstanding, many choices for

not enough parking spaces

the breakfast was awesome

did not eat breakfast there.

chose this hotel for the pool

ease of check in, clean, nice gym, pool area. quiet.

there could have been more information about the breakfast choices.

sleep was great as i never heard any noise coming from the hallways or outside from the parking lot

we liked having laundry facilities too

all of it was lovely and the breakfast was great and the workers there was anwsome

the room was very big and clean. the bed was awesome and breakfast was also great

a whole kitchen area with glasses, cups, plates, and all that it's needed for a stay over

kitchens were excellent

laundry facility could use more washer/dryers or even a coin machine.

i love the convenience of having a kitchenette and laundry facilities

love that the hotel was pet friendly, the suite was spectacular, the staff was excellent, and i couldn't have

breakfast was very good. hospitality is excellent, friendly , and helpful.

pet friendly and around a lot of shopping and food stores

it was very kind for the hotel to dry our laundry since their dryer was inop

the pool was a focal point getting on and off the elevator, so it should be kept cleaned year round

nd there is no charge for parking

no indoor pool

very new and clean place, decently equipped gym. solid breakfast buffet, large clean rooms

free laundry facilities

services and niceties such as corkscrew availability, free water and bottled water, and guest laundry were a

lousy wifi

clean, friendly staff. breakfast was good and had a good variety.

wish we would have brought swimsuits to enjoy the indoor pool.

staff was nice, great location, facilities were clean and i loved the gym

the room was nice, the view was everything. open bar was lovely to we really enjoy ourselves

the indoor pool was very nice

and responsive front desk - location is close to shopping and eating - dog friendly - free parking

i loved the room and my kids had a great stay

wifi not really good for gaming, that's just minor tho

tub was broken which was a bummer for our kids

the room and the pool both were very clean. staff was friendly and helpful.

it s hard for parents to stay near their kids

the room service was phenomenal, great burger

laundry room was out out of order and i needed to use facilities

gym was extremely hot. laundry room only had 1 washer working.

the hallways smelt and the laundry smelled like something had died in it

kids, we're extremely disappointed, but i guess you could say we made the best of it

kids were running up and down hall and started knocking on guests doors and running.

the bistro or the bar was not open

a busy holiday weekend 4th of july, the property decided to chemically treat the pool during the open pool hours

they allowed a whole hockey team of kids to run up and down the hallways for 3 nights straight until 1 am

the bar wasn t open and they only serve breakfast on the weekends

said jacuzzi and inside restaurant/ bar did not have it only outside pool was bugs in

it ended up getting so late that we just decided to wash them ourselves at the on site laundry since we had

they have laundry facilities, a basketball court, a gym with a peloton, reclined bike, elliptical, treadmill,

laundry room could certainly use some cleaning

location is great, lots of parking space around and direct access to the hotel from different points with the

the wifi was unstable and created a hard to function work situation.

and you couldn't hear others in adjoining rooms or walking down hallways, very clean, easy parking, view of the

i definitely love the heated inside pool room - my main charlotte come to for relaxation ud83dudc4dud83cudffe

loved everything it s clean friendly staff very relaxing upscale bar indoor pool lots of things to do right

we had the spa tub in the room and the room was spacious as well

and it has pool inside that s a plus

poor wifi. one of the women in the front desk wasn't very friendly and did realy want to help.

the bar and sitting areas were nice

the newest of the property. the entertainment at the bar was nice. staff was very professional.

possibly larger bar area but not a real issue.

rooftop bar was an awesome place to hang out and have drinks with my girlfriend.

have a free laundry facility for the guests

customer service , suite , breakfast, laundry room

sherell the breakfast/laundry attendant it was truly a blessing to get a cup of coffee every morning

for instance our room had a laundry basket and the kitchen was fully equipped and included a pitcher, extra

el hotel tiene piscina indoor y te ofrece un laundry grande y sin costo

great rooms, included breakfast, had a pool and dog friendly.

the condition is pretty worn inside the rooms. parking lot had empty beer cans rolling around.

clean, friendly customer service, great healthy breakfast, the breakfast area was so nice

breakfast was filling

the breakfast was delicious and the staff was very helpful.

parking lot got full and they wanted me to park in the back

asked for an early check in and although they were sold out they made sure our room

great breakfast downstairs. i loved having coffee in the room!

clean rooms as well as pet friendly but couldn't smell or see where pets had stayed

parking filled a tad early and we had to park next door.

caring staff pet friendly cleanliness security in parking lot

00) pet fee; it is just a profit point on hotel part after advertising pets are allowed

breakfast was delicious and warm. very satisfied.

breakfast was an added bonus

wifi wasn't any good

very quiet building. i was right next to the laundry room and never heard a sound.

from 3am on there was rolling of laundry bins and carts, banging and bumping

it s been this way a while & it doesnt appear that s changing anytime soon laundry is limited & expensive

laundry facilities were higher than expected

you're hotel chooses all white bed clothes, your laundry game needs to be flawless

availability of clean laundry room, little

laundry devices were excellent, available, when became necessary, and priced reasonable for use

our room(s) were cleaned everyday and breakfasts were excellent

precautions pool closed fitness center closed and bag breakfast should include a price discount

welcoming atmosphere, cleanliness, modern, great breakfast, warm check-in cookies!

laundry, room had previous guests items that smelled rancid

it was clean, breakfast good, decent for the price, near stores

breakfast bar was the most disappointing aspect of my short stay

the lady staffing the breakfast area was very aweet and helpful - she made sure we had everything we needed

breakfast was nice and hostess was friendly and eager to serve and or help

bed was comfy. parking was good. staff was polite.

the pool was too cold and my kids didn't enjoy it. beyond that everything was good ud83dudc4d

were on 3rd floor, and it sounded like a bunch of kids running back and forth above us

the hotel was quiet and parking was good.

to downtown venue, easy to get to and breakfast was good

she even turned on the fire pit so the kids sit outside after they got out of the pool

my kids did not and got woken up at 3:20am lol they learned a new life lesson

and the breakfast was ud83eudd0cud83cudffd (chefs

the staff was excellent great breakfast pet friendly will stay again for next trip

very clean, quiet, safe hotel with a solid hot breakfast, nice gym and coffee all day.

i had to request clean laundry/linen and toilet paper

the breakfast was the best that i have ever had!!! i'll be coming to this hotel again!!

hotel was clean, staff were friendly, it was quiet and breakfast was great

the good- ice machine beside the room and exit door to parking lot was across the room for easy access to the

the pool is outside

it also has guest laundry, which we needed traveling with a toddler

the pool/hot tub were stocked with towels

very convenient to where i needed to be. easy parking, good basic services

room coffee creamer curdled, hairs in bathtub, internet lousy, room service too slow

pool could have been cleaned. the water was murky.

the hotel is beautiful and the staff are very friendly. the breakfast buffet was very delicious

rooms, spacious bathroom, lots of parking spaces and just a stone throw away from food lion and restaurants

after that, each morning i waited for room service that never came

i did not like unless the housekeeper need to at least ask u do u want clean towels or need any room service

parking

laundry on site, breakfast options and helpful/friendly staff

well appointed rooms, welcoming and accommodating reception staff and a great bar lady , alisa.

water needs to be available at breakfast

the pool being down i had my child with me and it was her birthday

a well run establishment, good breakfast, great

about laundry was told there was no customer laundry facility desk attendant very abrupt and

property didn t have a place to do laundry

hallways smelt like w33d -they only had two housekeeping so they were behind on laundry -the room was stocked

the desk attendant told my wife to follow her to the laundry room only to be told there were no large bath

there is no laundry facility or laundry service in the hotel.

laundry room and hallway bathrooms across from my room which had a smell from one or both

we also checked in the first room we were assigned to was not cleaned and still had trash, dirty laundry, and

laundry room policy is not ideal

the laundry room

so i washed my own linen in the laundry room

my room was opposite the laundry/maids room every morning loud voices disturbed my sleep

stayed in room 231, aperantly there is a laundry room next to it

that you have to request for room service

attendant at breakfast was super

i also would like room service

great wifi

pool was a bit small for such a big hotel but it was heated which was a nice surprise for a morning

small but nice swimming pool with plenty of seating, shade, and free towels to use

bed was soft, the room was spacious, the fire pit by the pool was beautiful,the drinks were delicious, and the

some people have a party very loud by the pool at midnight.

laundry was very clean and that was appreciated

laundry room is useful but needs a good clean

is a great hotel, from the two room suite with kitchen, breakfast, pool and deck, gym, laundry, location, upkeep

great outdoor swimming pool

is a great hotel, from the two room suite with kitchen, breakfast, pool and deck, gym, laundry, location, upkeep

the pool being shut down and the price was a little steep in off season....

small pool

was no more parking after 10 pm

breakfast was excellent on both days

was an all around nicole comfortable place to stay, a little disappointed that they had the pool shut down and

room service late in the day, usually around 4 - 5 pm

i loved the views from the gym and from the restaurant on the 9th floor.

everything even parking was great

staff was beyond outstanding from the kind and always friendly checkin staff to the bar staff and restaurant

nice setup in gym

the laundry room

all staff was great room was very clean, breakfast was amazing

the pool was lovely

inside pool

free parking and free breakfast. rooms were very clean and comfortable.

2 tv's and tables and chairs, small snack and convenience area to buy things by the front deck, laundry: 2

gym room was ok. could be bigger and better stocked for weight training

the breakfast was exceptional. we also enjoy the indoor pool definitely made the entire trip.

rooms had kitchenette and breakfast was ample.

breakfast was ready when it was promised and the choices were excellent

and nice yoga/stretch area; the dining area was large and clean; the firepit was cozy; and the pool wasn't

breakfast selection could have been better but my overall stay was amazing.

clean, breakfast, location

the fitness room was basic but had everything you needed - cardio, weights and nice yoga/stretch area;

clean pool and good service and great breakfast

property good laundry facility nice pool- water is good cool

wifi didn't work so i couldn't

as such was in a convinient location - not noisy - had a bar and light dinners were available on site - staff

the quietness, the pool area

had a pet cleaning and pet staying added to bill and i didn t have a dog with me

parking nearby

m the beginning i thought it was gonna be a noisy stay , it was lots of kids running around near my room but

room service food was also good

gym equipment a bit lacking

hotel was updated and clean! staff were great, pool and gym excellent. location is beauy

omg finally a hotel with free laundry!

pleasant indoor and outdoor space, helpful and courteous staff, free morning coffee, fantastic gym

the staff was amazing. accommodated an early check in and room change. free parking.

pool was out of order and had been for a while

not like the room because it was right next to the elevator and i was put on a floor with alot of kids due to

the staff at breakfast was super personable

wishing i had to time to check out the pool and do the rewards program

com & reserved the last non smoking 2 bed room

liked the layout of the room, comfortable bed, spacious & a fabulous breakfast

smell of marijuana around building. no smoking should include this.

helpful staff laundry room for extended

vending, ice and laundry on different floors, its confusing

staff has been absolutely unhelpful and uninterested in helping us track down a bag of dirty laundry that was

they also didn t have change available for the laundry facilities

several times to get extra shampo and a laundry bag

loved that you all had laundry facilities as well

breakfast was ok

pool not working and we were not advised before making the booking.

right outside our room yelling , smoking , someone in the room beside us was trying to open the conjoining room

cocroach in our room, and the pool was not open

i was going to use laundry room at 6:00 am , my key card was deactivated

guest laundry

breakfast was amazing. rooms very comfortable. great experience.

pool being closed

beautiful totally renovated hotel in a great location. great gym and pool.

basic things like kleenexes,do not disturb signs,and laundry bags were missing

visitors need to create airwallet for the laundry, being able to tap ypur card or phone would be easier

we were there with my stepsons football team and we all enjoyed it maybe the kids a bit too much

the parking lot could be redone pretty rough on the backside.

staff cleeean room except couches need to be vacuumed off free from pet hairs

laundry machines was not working properly and had to pay twice to make it run

laundry facilities worked properly and efficiently

staff were so friendly and the front desk clerk actually went and printed coloring sheets for the kids during

the pool closed but they got us into another pool

staff very friendly and accommodating! pool clean! room very clean and spacious!

they have a laundry room called the soap on the second floor where you can do your laundry

employee i can't remember her name, she mention she was with laundry department, young african american, small

dirty laundry still in our room from previous guest

it has a laundry room onsite that’s not expensive, a pool, grills to do outdoor grilling, basketball court

laundry was useful for me, you can shop at the small market in the hotel

is pet friendly yet we were told by staff that our dog was barking

the utensils in the kitchen were not clean

the indoor atrium pool area was beautiful and spacious, giving the resort a tropical feel no matter the weather

only downsides i noticed were that the wifi could be a bit more reliable, and the pool hours went quite late

the property was clean, the bed was comfortable. i loved having the kitchen area.

accept cards for laundry rooms

very clean, good breakfast, easy location off rt95, staff very nice

parking wasn't the best

free breakfast was in a bag

disappointed that sign in lobby indicated that pool would be closing at 8

when i called to ask for some he told me it was too late that they can't get in the laundry room

staff was horrible we waited 20 minutes before we went looking and found the guy standing in the laundry room

once i complained, then he started to check me in and told me they only had smoking rooms

roaches and mold ceiling. wifi was very slow. showers where dirty

room had cockroaches. wifi didn't work. front desk was of no help

this hotel also had the cleanest guest laundry i have ever seen

the breakfast and pool and size of the room was all nice

i loved how clean the hotel was and the view the kids had to carowinds

location, pool and room

room was so nice and clean, the bed was superb and the staff was able to accommodate an early check in

breakfast could have been better.

i would have liked more variety for breakfast.

didn't like the fact that the pool stayed crowded so we weren't able to enjoy the pool

the staff was very friendly, the grill and pool was very clean and well kept.

but once again u bad kids from basketball teams there it coulda just been that

pool, fitness facilities, laundry

no guest laundry room

the hotel was so clean, staff were great, ate a pizza from the bar (soooo good), beds were awesome and the

the service and free breakfast!

there are too many kids at the pool playing rude with no parents' supervision

the room we had, had a broken curtains and less laundry towels.

and security guard would not let my guest use the laundry

laundry facilities were ok

it was nice and clean, but it was located across the hall from the laundry area

the laundry was broken the ice was broken the majority of the vending machines were broken the pool was

the dryer in the laundry room doesn't dry the clothes all the way.

neat, clean, and pet friendly. quick easy check in and friendly staff.

excellent selection for breakfast!

our kids enjoyed the large, outdoor, clean pool

other guest allowing there kids to run the halls and knock other guest room doors

the room was nice, the laundry facilities was great and the breakfast was tasty.

no laundry room

the room was clean and spacious. breakfast was decent. guest laundry was tidy and accessible.

about this place it has everything that i need if i could change something it would be the laundry using quarters

we had to travel every other day to a laundry mat to do our

no frige no laundry

while sitting at hotel bar which i do every night for a drink and dinner, one of your employees approached me

a note at check-in explaining available food and bar services would be nice.

have preferred pet fee to be $50 per room vs

the pool was closed

also, the laundry facility was not functioning and that is something i could have used to watch dirty soccer

cleanness, laundry facilities, abundant breakfast, efficient service, and friendliness.

no continental breakfast, no fitness center, and no room service as advertised.

the staff went above and beyond to ensure a wonderful traveling experience - even leaving the pool open an hour

the fitness dacility was great. good selection; good quality.

i also wish they provided more towels, as we took two down to the pool, and only had one left over for the

lobby bar wasn t open all hours

parking was very easy

pool was a bit small

wifi didn't work from time to time, so i wasn't able to use certain devices i brought with me

laundry smells like mold

the price was good and it has a pool and laundry facilities

was decorated in a nice modern way that felt like home, the pool was a good size & warm, the kitchen in the room

the bed was cozy and the showers were hot. the kids loved the pool!

the only downside was that the pool and gym were closed due to covid

cool that it has laundry

my son was grateful for the 24 hour laundry facility and the availability of the fitness center

we also utilized and appreciated the pool and laundry room

the laundry center was a little outdated and could use some extra love.

location of my room was next to the laundry room

we were on the ground floor near the laundry, gym, pool and lobby

i ended up parking right outside my room and didn t know it

pool was open and running so the kids could play after a long drive

( pool was clean workout room was nice

everything clean inside and outside parking was great too.

they told me the washer/dryer was on the wrong floor and sent me to the staff laundry refrigerator didn

wasn't aware it was pet-friendly

room service meals should be available till at least 1am

loved the reception and the complimentary breakfast

we ordered room service and the food was good (hot and seasoned well)

plenty of parking and little shops down the street to eat at

i appreciated the gym and cleanliness of the rooms

there s no room service and no valet parking

the staff were friendly. the gym was state of art.

small pool .

small gym with 24 hr access on the 1st floor and a fantastic continental breakfast available from 6-9:30

clean, dedicated to the continued health and safety of guests and staff from covid-19, breakfast was great, the

breakfast, coffee and tea

perfect gym, equipped with new peloton devices for sport lovers

pancakes and gym

comfort great breakfast laundry facilities price

i loved the full kitchen which had all of the necessary appliances however it was very small

parking

the breakfast was tasty, with not that many options, but it was super good

and the parking was a bit much seeing that we had to share spaces with other hotels