they are making beds in there smoking rooms with burnt sheets to charge customers for it

loved that it had an outdoor pool

outdoor pool available and open

they always had fresh breakfast out

the woman who did the breakfast was very personable

pool was very nice

lousy breakfast no fruit except green apples. no one likes those

waffles for breakfast, feces found in the pool and pool was closed for two days, non hotel residents in the pool

the fitness room was basic but had everything you needed - cardio, weights and nice yoga/stretch area;

had fun hanging by the pool

loved that you all had laundry facilities as well

i reserved a non smoking king room but when i got to the property the office person said they were out of non

she didn t explain if there was breakfast,time of breakfast, parking information-if i needed a permit like

the room smelled kind of bad, maybe it was a smoking room before or some mold.

smoking patrons in the outdoor hallways

the laundry room

breakfast was amazing! location was near shopping and many good choices of restaurants!

it had an indoor pool, and my baby loved it

about this hotel was exceptional from the breakfast, staff, pool, room, just everything

inside pool

pool is closed due to covid and breakfasts are grab n go

wifi wasn't very good at all

under construction, parking and entrance not convenient

could not get wifi

everything was wonderful. extremely comfortable beds and wonderful breakfast!

services and niceties such as corkscrew availability, free water and bottled water, and guest laundry were a

free laundry facilities

room did not have darkened curtains so the light from parking lot made the room to light at night

gym, pool and all other amenities are so good

location was perfect for us and breakfast was nice too

down to the front office to pick up cream and sugar nothing is brought to your room anymore the pool is closed

hoping coffee bar can reopen after covid ud83dudc4d

the parking is accessible. the front office staff upon check-in was friendly.

my truck was broken into in the parking lot and none of the camera on the building were working

the bar wasn t open and they only serve breakfast on the weekends

and ofcourse it was different as bar and restaurant open

breakfast at restaurant was excellent

pet fee was $86

breakfast cost

is brand new ,was awsome had a nice bar in lobby , location to restsurants & shops within the hotel doorsteps

absolutely no furniture the pool area

there could have been more information about the breakfast choices.

maybe some snacks on the bar. enjoyed the bar area and staff was great!

breakfast was good but a little expensive

ease of check in, clean, nice gym, pool area. quiet.

need to fix the laundry, facilities, and breakfast could use some other options like some turkey sausage and

clean guest laundry facility

also sunday morning staff wasn t prepared for all the people for breakfast

location of hotel pool lacked privacy and hotel parking full quickly.

we went out for a few hours came back cooked as we were cleaning up we noticed ants all over the kitchen

pet friendly

i have never been charged a daily pet fee at any hotel

pet friendly, clean rooms

wifi was down for entire stay. kept telling all the guests

front desk staff was not friendly, $35 a pet is too much most charge $20 to $25

it s been this way a while & it doesnt appear that s changing anytime soon laundry is limited & expensive

very quiet building. i was right next to the laundry room and never heard a sound.

you're hotel chooses all white bed clothes, your laundry game needs to be flawless

laundry facilities were higher than expected

from 3am on there was rolling of laundry bins and carts, banging and bumping

luckily, i could upgrade my planet fitness membership and visit their gym down the street from the hotel

breakfast was delicious and warm. very satisfied.

i wish there were hot meals for breakfast but due to covid breakfast was very selective.

had run out of to-go breakfast bags.....no fruit left.

clean and nice breakfast

laundry devices were excellent, available, when became necessary, and priced reasonable for use

availability of clean laundry room, little

wifi didn't work on my computer, teen was not too happy about it.

the pool needed to be cleaned (vacuumed). their was debri floating in pool water.

getting into the parking lot

laundry, room had previous guests items that smelled rancid

wifi in room 220 doesn't work the humidity smells on the room were too strong

dirty parking lot and stairs

breakfast was nice and hostess was friendly and eager to serve and or help

very good breakfast with waffle maker

they worked with me for early check in and late check out

i wish the pool was open and the pillows are somewhat lacking.

problem was the sofa bed was way to small for both kids

when i got there my kids and i were kicked out of the pool because they stated it was closed due to coronavirus

the breakfast at the hotel was definitely a plus

we liked having laundry facilities too

you offer pet friendly but then charge too much

the parking lot was well lit

great room with separate bedroom and full kitchen we enjoyed watching the kids play basketball

speaking loudly and kids running from room to room

i love the convenience of having a kitchenette and laundry facilities

laundry facility could use more washer/dryers or even a coin machine.

the gym is clean, and they have a comfortable sitting area to just read or watch tv

the wifi was a little hard getting connected to and it was saying that it was unsecured

it would be nice to have maybe a small area for pets to run around in.

it was very kind for the hotel to dry our laundry since their dryer was inop

park my car just next to the entrance, the parking is big enough and i saw a multi storeys garage on the parking

sharing a pic of the pool you see from lobby area.

such an eyesore being located where everyone must see next to the gym

existent, the pool was small and very dirty, while i was told to wear a mask just to walk to the gym, the gym

definitely more modern okay for kids but definitely more geated to couples and office travel.

lots of parking

location, free parking, comfortable beds & very clean

loved the location, the area, the comfortable room, shuttle service, pamela (guest service who cleaned our

too noisy. kids were running the halls too much.

the food to room service was not special, very untasty

had both room service breakfast and ate in the gallery

the housekeeping staff is most excellent and bar & wait staff, valet and front staff could not be improved on

the doors are so high up from the floor ,i could hear everything in the hallway including kids slamming doors

wish the pool was heated but the spa was great :)

the hallways smelt and the laundry smelled like something had died in it

laundry room was out out of order and i needed to use facilities

gym was extremely hot. laundry room only had 1 washer working.

kids, we're extremely disappointed, but i guess you could say we made the best of it

off food at the bar early

it ended up getting so late that we just decided to wash them ourselves at the on site laundry since we had

they have laundry facilities, a basketball court, a gym with a peloton, reclined bike, elliptical, treadmill,

laundry room could certainly use some cleaning

pool was small

breakfast spacious room kitchen equipped room

we had the spa tub in the room and the room was spacious as well

free wifi available

and bar closed to early for

the pool was a little chilly, but other than that, everything else was great!

you also had a shuttle to take you within 2miles

coffee that was served at the bar should be complimentary

open bar and fire place

the newest of the property. the entertainment at the bar was nice. staff was very professional.

poor wifi. one of the women in the front desk wasn't very friendly and did realy want to help.

rooftop bar was an awesome place to hang out and have drinks with my girlfriend.

for instance our room had a laundry basket and the kitchen was fully equipped and included a pitcher, extra

have a free laundry facility for the guests

beds were comfortable and breakfast and laundry facilities awesome

sherell the breakfast/laundry attendant it was truly a blessing to get a cup of coffee every morning

mini kitchen with the dishwasher free laundry for guests socials done mon+wed w/ free beer wine some food the

my room was opposite the laundry/maids room every morning loud voices disturbed my sleep

stayed in room 231, aperantly there is a laundry room next to it

polite (forgot her name but she was tall) and she informed me that the room had no place for my kids to sleep

our room felt like a suite and spa retreat. very nice accommodations, and the staff was so kind!

tv in bathroom comfortable bed and spa bath pressure

the wifi was sad

our pet peeve, seemingly everywhere now, are the ridiculously heavy duvets.

everything. the staff. the rooms. the pool. love it all.

great wifi

the bar closed early.

laundry was very clean and that was appreciated

laundry room is useful but needs a good clean

is a great hotel, from the two room suite with kitchen, breakfast, pool and deck, gym, laundry, location, upkeep

galley kitchen w/ full-size fridge, microwave plus 2-element stove, dishwasher

evening social and the pool were our favorites

longer breakfast hours

friendly staff,quite, good location, kids loved the fire pit

staff, parking, bed

the pool was closed, and the breakfast was not so great.

check in was easy and there was plenty of parking spots available

i had to request clean laundry/linen and toilet paper

also, it had a microwave in the room along with a little kitchen sink

the pool is outside

outdoor swimming pool. it is april to bad they did not have an indoor pool

good wifi

omg finally a hotel with free laundry!

you have to give your food to the kitchen to heat up on your behalf

no place to eat in the building, no room service so wet towels and dirty coffee cups the second day

of free parking

not like the room because it was right next to the elevator and i was put on a floor with alot of kids due to

2 tv's and tables and chairs, small snack and convenience area to buy things by the front deck, laundry: 2

i liked that it had a kitchen. i like how the sitting area was separate from the bed.

the fireplace in our suite was not working properly

hotel had a lot of comforts like a heated indoor pool (no hot tub though), small gym, wireless internet service

not open and on the website said it was open the pool was a big reason i booked here was so my kids would be

my kids didn’t

no room service

overall design, fabulous location, free parking.

ongoing construction and parking.

not good for adults with kids

it also has guest laundry, which we needed traveling with a toddler

wifi, friendly staff

hotel does not have a bar in the true sense that you can sit at a bar and order a drink

i was traveling alone and i felt the location was safe and the parking lot was well lit

indoor/outdoor pool was heated.

they also didn t have change available for the laundry facilities

vending, ice and laundry on different floors, its confusing

helpful staff laundry room for extended

staff has been absolutely unhelpful and uninterested in helping us track down a bag of dirty laundry that was

several times to get extra shampo and a laundry bag

laundry on site, breakfast options and helpful/friendly staff

no wifi unless i joined something

also on my last review i complained about the parking lot lighting

no yelling kids, loud neighbors or music, one of the best experiences so far, staff was friendly and attentive

bar was very convenient and the location was great

great breakfast as well

and the staff were super friendly and nice, particularly the lady who was working the kitchen area for breakfast

the hotel is beautiful and the staff are very friendly. the breakfast buffet was very delicious

great breakfast and friendly staff!

very clean,good breakfast and awesome staff

asked not to be on the first floor and was on the first floor right by the janitors laundry room

the desk attendant told my wife to follow her to the laundry room only to be told there were no large bath

they only clean the room every three days?????? no hair dryer. no laundry bag

the elevators were smelly, the ice machine on the 3rd floor was broken, the laundry area on the same floor was

property didn t have a place to do laundry

property good laundry facility nice pool- water is good cool

bistro bar counter does have very good food and drinks at certain times of day, and lets face it, they

a bit in need of that same updating, and these days, it is always a good idea to put a grab bar in the

room service, no complimentary breakfast, bistro closes too early

the wifi wasn't working

laundry room policy is not ideal

we also checked in the first room we were assigned to was not cleaned and still had trash, dirty laundry, and

laundry room and hallway bathrooms across from my room which had a smell from one or both

the laundry room

so i washed my own linen in the laundry room

when i called to ask for some he told me it was too late that they can't get in the laundry room

staff was horrible we waited 20 minutes before we went looking and found the guy standing in the laundry room

wasn't given wifi password no couldn't get anything done defeated the main purpose why i got the room in the

no wifi as promised. the clerk asking me for my pin to my debit card

clean room, sheets, and bathroom. hardwood floors, flat screen tv, and quiet. strong wifi signal

guest laundry

i was going to use laundry room at 6:00 am , my key card was deactivated

beautiful totally renovated hotel in a great location. great gym and pool.

pool needs updated.

the pool was nice and warm in the breakfast was great

basic things like kleenexes,do not disturb signs,and laundry bags were missing

visitors need to create airwallet for the laundry, being able to tap ypur card or phone would be easier

we had some kids on our floor that were ding dong ditching our room until almost midnight

you're looking for a good sized room, clean hotel, moderate prices, pool for kids, good location hotel with

the parking lot could be redone pretty rough on the backside.

vending machines and laundry were out of order

laundry facilities were ok

and security guard would not let my guest use the laundry

the laundry was broken the ice was broken the majority of the vending machines were broken the pool was

the room we had, had a broken curtains and less laundry towels.

laundry machines was not working properly and had to pay twice to make it run

laundry facilities worked properly and efficiently

pet fee

the rooms were nice and lots of space, the kids love the pool and the breakfast was excellent.

the pool closed but they got us into another pool

they have a laundry room called the soap on the second floor where you can do your laundry

no laundry

dirty laundry still in our room from previous guest

laundry room was too dark snd creepy

laundry was useful for me, you can shop at the small market in the hotel

barbecue area and pool were filthy didn t see the staff at all except when we asked for cleaning supplies to

were bugs in the kitchen and bathroom

the nasty rooms. the very sketchy not well lit parking lot in a not great area.

the pool was down the night we was there and we was not aware that was a bummer but all was okay

very friendly check in. described property. nice pool and facilities.

the room was nice, the laundry facilities was great and the breakfast was tasty.

the room was clean and spacious. breakfast was decent. guest laundry was tidy and accessible.

no laundry room

about this place it has everything that i need if i could change something it would be the laundry using quarters

we had to travel every other day to a laundry mat to do our

accept cards for laundry rooms

very clean, good breakfast, easy location off rt95, staff very nice

the tv was old and the wifi was weak

your pool wasn't open.... make bacon apart of your meat choices....

the pool wasnt very clean, the services at the hotel could be explained better

no frige no laundry

restaurant and bar on site was great as well

wifi, i had to help out in the restaurant taking orders and interpreting, some staff were

the wifi was on and off and couldn't check in for about half an hour.

the wifi was not free if you did not sign up for a program

pool, fitness facilities, laundry

no guest laundry room

pet friendly is a huge bonus

the service and free breakfast!

outstanding service and free breakfast

the dryer in the laundry room doesn't dry the clothes all the way.

clean rooms, great breakfast, most comfortable bed ever!

i think the pool should have a covering due to the debris flying off the trees

the staff member was very helpful the breakfast was good price was right

excellent selection for breakfast!

had a bar and a pool

the staff of the room service and i have to mention her name ms

perfect location, nice staff, very clean ,comfy bed and the breakfast was delicious! ud83dude0a

restaurant, bar, pool, room, breakfast, check out time

breakfast

the price was good and it has a pool and laundry facilities

laundry smells like mold

the breakfast is amazing

there was also pet hair everywhere and the dishwasher had dirty dishes left in it

there were no amenities available like the pool, the gym, etc

we also utilized and appreciated the pool and laundry room

my son was grateful for the 24 hour laundry facility and the availability of the fitness center

cool that it has laundry

location of my room was next to the laundry room

the laundry center was a little outdated and could use some extra love.

this hotel also had the cleanest guest laundry i have ever seen

breakfast was amazing

pool was closed. however, it is the smallest pool i've ever seen.

i loved how clean the hotel was and the view the kids had to carowinds

the size of the pool. could have been longer and heated at night

it has parking, self service laundry and fitness centre.

friendly and helpful staff. shuttle service to the airport was very convenient.

reception was great and so were the shuttle drivers. i'm very happy that i chose to stay there.

shuttle to and from airport, room size, helpfulness of staff, decent price on such short notice

friendly and helpful staff, at the reception, at the bar and housekeeping, very good breakfast, very clean(

pool closed ,no laundry ,parking was expensive

there were some things being remodeled, such as the pool, and the laundry room

also the guest laundry was not

our room was right across from the gym

breakfast needs work

there was laundry from a previous stay, laying in the room.

brought the bedding up to us in a reasonable time but when we ask her to take the dirty laundry she told us to

no laundry facilities

the toiletries, laundry bags, coffee making kit and trash bags were all changed every day

the rooftop resturaunt and the gym for my guy, made our stay more enjoyable.

no ice, no laundry, no restaurant

great location, i love the bar and restaurant, very beautiful city view at night

indoor pool, free shuttle! great place for couples !

the pool had so much chlorine in it that just sitting watching my kids play was burning my eyes.

the restaurant and bar were closed for the entire day! the pool was also closed

the front desk stated they do not do laundry before 10am and they knew they were out the night before

the breakfast was a little disappointing, ran out of certain foods!

i didn't like that pet was allowed in the hotel.

kitchen staff was excellent

had no room service for food, no hot tub, and the staff was not always the most helpful

machines in the laundry room should be replaced because you can hear them every time someone is washing their

roaches in our room and the laundry area. night staff wasn't the nicest...

our room was either above or beside the housekeeping s laundry, when the washer would spin it was so loud

did not like that there was a laundry room located above my room and i was woken up every morning by loud noises

no restaurant's on property. the noise from the laundry room.

good coin laundry but not laundry service and when i tried the first time, no coins available at reception

all of the staff were so helpful, less than a 2 minute walk to the lightrail, laundry facilities on site, pool

everything besides the dirty laundry

the hotel was family friendly & has a laundry

wifi was bad, television channels didn t come in clear

the gym was fabulous

new and clean kitchen in room was great (but unnecessary for our purpose).

the only issue i had was that the breakfast was very limited for the price

the breakfast was limited for the price of the hotel

good breakfast and friendly staff

laundry room provides detergent and has coin operated machines

guest laundry should have contactless option to pay for the service (actually, coins are needed )

was offered and recorded 1 laundry detergent when i checked in after mentioning i would utilize

comfortable bed, very clean room. laundry!

location making downtown very accessible, and the staff was very accommodating especially with early check in