the lobby is pretty, the pool was nice, the outdoor fire pit area was nice as well.

construction going on. oven not working in bar/grill one night gym was very small

location close to the event where i needed to ho, free parking.

breakfast was not being served due to the current coronavirus pandemic.

no kitchen, unable to eat or drink anything in the restaurant/bar

free laundry facilities

services and niceties such as corkscrew availability, free water and bottled water, and guest laundry were a

gym well equipped and clean

very poor wifi connection!

breakfast looked amazing but we grabbed blueberry muffins for the car ride out

the pet charge was a little much

also, i think $35 pet fee is high

parking lot got full and they wanted me to park in the back

location for me, lovely helpful and cheerful staff, lovely room, good breakfast

pet friendly

laundry facilities were higher than expected

from 3am on there was rolling of laundry bins and carts, banging and bumping

you're hotel chooses all white bed clothes, your laundry game needs to be flawless

very quiet building. i was right next to the laundry room and never heard a sound.

it s been this way a while & it doesnt appear that s changing anytime soon laundry is limited & expensive

00) pet fee; it is just a profit point on hotel part after advertising pets are allowed

clean and nice breakfast

pet friendly and value for money.

breakfast was excellent and i chose the hotel for the location.

no fan in bathroom, which is a pet peeve, because everything in the bathroom gets wet with humidity

availability of clean laundry room, little

laundry devices were excellent, available, when became necessary, and priced reasonable for use

than the fact they were working on the patio so i couldn't go outside while the kids were in the pool

our room(s) were cleaned everyday and breakfasts were excellent

the pool room was extremely hot but pool was cold. and a bit over priced.

laundry, room had previous guests items that smelled rancid

the fitness center machines did not work . it would have been nice to have some free weights .

very good breakfast with waffle maker

we didn't have breakfast

the lady staffing the breakfast area was very aweet and helpful - she made sure we had everything we needed

pool wasn't open,and that's not a big thing,but i was looking forward to a swim indoors

kids enjoyed the pool

they worked with me for early check in and late check out

breakfast was above and beyond every other hotel's i've been to in this price range

spacious & clean rooms, free parking, friendly personnel, good value for the money

the pool was too small and no chairs

no free breakfast is only complaint i guess but there's so many nice spots in the area it doesn't lower

there could have been more information about the breakfast choices.

no free breakfast.!

loved the location and the gym!

parking was incredibly convenient, especially the spaces right out front of the hotel entrance to

weasel clause about breakfast, 11 bucks???

breakfast was great and our server was super friendly and helpful

very nice stay, made things easy for managing my pet's needs

is brand new ,was awsome had a nice bar in lobby , location to restsurants & shops within the hotel doorsteps

need to fix the laundry, facilities, and breakfast could use some other options like some turkey sausage and

clean guest laundry facility

pool is very lack luster for summer travel

we didn t eat breakfast

location of hotel pool lacked privacy and hotel parking full quickly.

we liked having laundry facilities too

it really felt like a very comfy studio apartment with a living room and a kitchen

plenty of parking

we booked the king suite with the kitchenette

the breakfast was fresh and great

laundry facility could use more washer/dryers or even a coin machine.

i love the convenience of having a kitchenette and laundry facilities

thought it was very clean, i enjoyed my room and i brought my pet for this trip and the room was so clean for

pool area was nice but the pool itself needed to be clean

more parking spaces

my room was opposite the laundry/maids room every morning loud voices disturbed my sleep

stayed in room 231, aperantly there is a laundry room next to it

polite (forgot her name but she was tall) and she informed me that the room had no place for my kids to sleep

there is a little garden off where you eat breakfast and the pool and spa area is private and well maintained

sucks the pool was closed for the season

nice setup in gym

i loved the views from the gym and from the restaurant on the 9th floor.

location, rooftop restaurant, room service and the cleanliness of the hotel.

the free wifi is horrible!

restaurant kitchen on 2nd floor closed at 2

the amount of kids running amuck with no supervision

we love the pool , breakfast was amazing

nice pool area and restaurant

the gym looked nice although i didn't use it

our pet peeve, seemingly everywhere now, are the ridiculously heavy duvets.

laundry was very clean and that was appreciated

laundry room is useful but needs a good clean

is a great hotel, from the two room suite with kitchen, breakfast, pool and deck, gym, laundry, location, upkeep

breakfast was good, location was excellent. room was quiet. hotel very pet friendly.

the breakfast was delicious and the bar was fun

omg finally a hotel with free laundry!

their much-vaunted room service

bed was very comfy, the towels were always fresh, the breakfast was delicious, the gym is excellent for a hotel

felt safe, very clean, pet friendly.

location is great. nice bar and outside area.

staff has been absolutely unhelpful and uninterested in helping us track down a bag of dirty laundry that was

they also didn t have change available for the laundry facilities

vending, ice and laundry on different floors, its confusing

helpful staff laundry room for extended

several times to get extra shampo and a laundry bag

noisy f or kids running up and down hallway

the indoor pool

noisy f or kids running up and down hallway

hotel is pet friendly however very clean

love the late check out of 12p

2 tv's and tables and chairs, small snack and convenience area to buy things by the front deck, laundry: 2

quality for price...having a full service kitchen was great

the pool was a good plus to finish our day in this hot weather, and it s open until 10pm

not open and on the website said it was open the pool was a big reason i booked here was so my kids would be

there were no towels in the pool area and no towels in the gym area

it was very kind for the hotel to dry our laundry since their dryer was inop

just noisy kids outside our room but it was resolved once i informed the front desk.

breakfast was mediocre, it tasted institutional, and the coffee was weak, but not a deal breaker

convenience of the location, the room size, the amount of parking, and staff was very friendly

host was very helpful and kitchen workers were friendly

property good laundry facility nice pool- water is good cool

fireplace didn t work and no wine bar in the evening which wasn t advertised

pool was nasty couldn t let my 3 yr get in wifi didn t work

had a pet cleaning and pet staying added to bill and i didn t have a dog with me

nice view of the pool

laundry room could certainly use some cleaning

it ended up getting so late that we just decided to wash them ourselves at the on site laundry since we had

they have laundry facilities, a basketball court, a gym with a peloton, reclined bike, elliptical, treadmill,

very pet friendly hotel as well with a great area to walk dogs with poop bags and trash cans

a little small. the breakfast bar was small, crowded and underwhelming.

pool gym lounge area excellent

hotel was loaded with kids, and granted my request for a quiet room on the top floor

lots of parking

in addition i was traveling with a pet and this hotel was well designed to receive and house pets

kids playing in the same area as adults were in bar or eating area made it a little too loud for us

also, parking is a little busy, seem to be a lot of workers using this hotel, but we were able to park a

was no more parking after 10 pm

pool closes at dusk which was around the time we got there

the general manager was very personable and accommodated my early check in.

also, i called ahead of time to ensure i could bring my pets explaining our circumstance with the hurricane

gym was extremely hot. laundry room only had 1 washer working.

the hallways smelt and the laundry smelled like something had died in it

laundry room was out out of order and i needed to use facilities

everything it was nice clean peacefully kids really enjoyed

- the sliding bathroom doors pinched the kids' fingers between the handle and the wall

we did room service and everything was loveky

i like to sit under the cabana at the pool for an hour,,, you charge way to much for it...

they greeted you before you could even see them, catered to you at the pool side and in room service just spot

tub was broken which was a bummer for our kids

the housekeeping staff is most excellent and bar & wait staff, valet and front staff could not be improved on

the wifi kept needing to be

rooms have no microwave, gym size too small no hot tub in pool area, and no free

loved everything it s clean friendly staff very relaxing upscale bar indoor pool lots of things to do right

maybe a complimentary coffee/tea bar in case you miss the breakfast hour. not a big deal .

you also had a shuttle to take you within 2miles

the laundry room

very clean, excellent breakfast and most importantly wonderful caring staff

easy access and good parking. quiet and clean

the geese themselves were fine but their droppings in the parking lot and sidewalks and near exits are horrible

staff is very cordial and the breakfast is on point

beds were comfortable and breakfast and laundry facilities awesome

have a free laundry facility for the guests

el hotel tiene piscina indoor y te ofrece un laundry grande y sin costo

mini kitchen with the dishwasher free laundry for guests socials done mon+wed w/ free beer wine some food the

customer service , suite , breakfast, laundry room

breakfast was great, place was nice and clean. staff were great

the fitness room was basic but had everything you needed - cardio, weights and nice yoga/stretch area;

clean, breakfast, location

the pool was nice

pool was very nice

possibly larger bar area but not a real issue.

rooftop bar was an awesome place to hang out and have drinks with my girlfriend.

open bar and fire place

staff at bar being inattentive

the location was great, and the staff was very friendly. went to the bar and she was amazing.

loved that you all had laundry facilities as well

there are small pillows and as of my visit the pool is not open

she stared and rolled eyes at me the entire time i was in the lobby for breakfast, and the pool wasn't open

breakfast was great with many options and the room was very comfortable and clean

she didn t explain if there was breakfast,time of breakfast, parking information-if i needed a permit like

smell of marijuana around building. no smoking should include this.

smoke free rooms but with how the ac units are set up, a person smoking outside the smokey air is pulled into

a 100 deposit when i booked online i was under the impression that was with the 100 deposit, the pool wasn't up

the breakfast could have been a little better but it was good

lady who produced breakfast every single day was such a gem

i had to request clean laundry/linen and toilet paper

very friendly staff members, clean over all, great breakfast, good location!

lovely outdoor pool, managers reception with free drinks, free parking, free hot breakfast with a mto omlet

rod was broken, rug was severely fraying at floor join, panel was falling off cabinet under kitchen sink, bed

if we had stayed in a room with a small kitchen

the gym is well equipped and the room was very

beautiful inside and out including a firepit and swimming pool,

handsome facility. pool. great breakfast area

the gym was not well equipped, for a big space it was very basic.

the pool is closed

laundry on site, breakfast options and helpful/friendly staff

no yelling kids, loud neighbors or music, one of the best experiences so far, staff was friendly and attentive

pool was broken and we weren t made aware until we walked up to the front desk to check in

the bar was closed because there was no bartender

breakfast could of been better

there is no laundry facility or laundry service in the hotel.

they only clean the room every three days?????? no hair dryer. no laundry bag

property didn t have a place to do laundry

asked not to be on the first floor and was on the first floor right by the janitors laundry room

the desk attendant told my wife to follow her to the laundry room only to be told there were no large bath

laundry room and hallway bathrooms across from my room which had a smell from one or both

we also checked in the first room we were assigned to was not cleaned and still had trash, dirty laundry, and

laundry room policy is not ideal

so i washed my own linen in the laundry room

the laundry room

it also has guest laundry, which we needed traveling with a toddler

building work, lots of noise, wifi down for a week

easy parking,great room

entrance to parking lot was a little tricky.

has a pool that is outdoor with a portion that goes indoor as well

originally, another golfer was scheduled to join me and it wouldn't have been comfortable

great breakfast and friendly staff!

the lady in the kitchen over breakfast was amazing

i liked the convenience of having a fitness center

rest...and breakfast staff

perfect location, nice staff, very clean ,comfy bed and the breakfast was delicious! ud83dude0a

so there was no place for one of my kids the elevator was really crowded and slow

breakfast buffet gym

the staff were so very nice and helpful! the hotel was great and breakfast was delicious.

we expected a lot of kids because we brought our son to charlotte for the savannah bananas game too

also the guest laundry was not

pool closed ,no laundry ,parking was expensive

there were some things being remodeled, such as the pool, and the laundry room

really nice and assisted with the 1 or 2 questions we did have, and we ended up not needing an early check in,

our room was right across from the gym

brought the bedding up to us in a reasonable time but when we ask her to take the dirty laundry she told us to

the toiletries, laundry bags, coffee making kit and trash bags were all changed every day

there was laundry from a previous stay, laying in the room.

no laundry facilities

rooms were nice and the bar stayed open until 2am

the front desk stated they do not do laundry before 10am and they knew they were out the night before

the gym had a lot of broken machines and really no equipment

the pool was amazing the food breakfast was amazing

wifi acted up

kitchen concept managers reception

no ice, no laundry, no restaurant

indoor pool, free shuttle! great place for couples !

pool was closed and the kids were looking forward to swimming but there were plenty other things to do nearby

i think they could do better with the food scene and the prices at the bar we re kinda high

nothing although would have loved a pool!

everything besides the dirty laundry

all of the staff were so helpful, less than a 2 minute walk to the lightrail, laundry facilities on site, pool

good coin laundry but not laundry service and when i tried the first time, no coins available at reception

the hotel was family friendly & has a laundry

we were placed in a king suite on the top floor that had a fully functioning kitchen

laundry room provides detergent and has coin operated machines

was offered and recorded 1 laundry detergent when i checked in after mentioning i would utilize

guest laundry should have contactless option to pay for the service (actually, coins are needed )

comfortable bed, very clean room. laundry!

the bar closing at midnight

breakfast could be better but not bad!

good breakfast and friendly staff

clean, breakfast was delicious

the gym was fabulous

the check-in process, room, and breakfast.

staff was rude they act like they didn't understand english they didn't want to get the dirty laundry the phone

the room we had, had a broken curtains and less laundry towels.

the laundry was broken the ice was broken the majority of the vending machines were broken the pool was

laundry facilities were ok

roaches and waterbugs spotted in the laundry area that was close to our room

we just wanted to relax by the pool away from our kids

the peloton bike in the gym the seat was not adjustable backward or forward, the handle for the adjustment was

free wifi is available in the room if you sign up to hilton honors - again, it's free but no one tells

restaurant room service was good....room clean but floor we stayed on smelled like pot!

we were not aware and my kids were

clean, helpful friendly staff, and also very pet friendly!

when i was looking for a hotel in charlotte i was purposely looking for two things 1- free wifi in the rooms

great location, clean and pet friendly.

equipped with kitchen facilities

stay was excellent, the staff was friendly and helpful, the room was clean and well kept, the pool and grilling

great big room with kitchen & seating area. friendly & helpful staff. good breakfast choice.

i didn t get an opportunity to go to the bar area, but it looked like a nice atmosphere

the bar wasn't available due to an event.

breakfast was great. my kids enjoyed the stay.

the room had a full kitchen with a refrigerator in a microwave no stove

breakfast

more breakfast selection

and they were late my with room service i

also the kitchen chairs had sticky liquid on them

use some updating, not enough linens for 2 people, epicenter gone downhill, no stove in full kitchen, didn t

good breakfast (they have nutella so it was a plus for my kids) and nesspresso was a plus for me

no bellhop to help with bags, no room service available, and the staff uses the same elevator for service as

no pool, so many homeless people in the area. room service did not broom. no robes

kids and us love this place

great staff. was able to have early check in which helped me tremendously

room service was prompt & food exceeded expectations

the staff working the restaurant and bar were always very delightful

room service was great when we got back from the concert

when we called room service, they always answered

we have two small kids and this upgrade made their trip extra special

laundry out of order

dirty hall, dirty elevator. had to take two elevators to get to floor. expensive pet fee

i was there for a fitness training that took place in gold's gym on the third floor, but you had to go to the

bar and lounge area was great to have a night cap

no surprise pet fee.

if the pool and fitness center was open

the service, view from the pool area, fitness center and food

we ordered room service more than once and was greeted warmly upon delivery

great mini bar selection great valet and bell boy service room service quality is good

room service food below the ritz carlton standard

room service was slow the bartender disappeared for almost 15 minutes while we were trying to pay

the staff was amazing! the gym is awesome and clean.

bartenders were overwhelmed and slow with acknowledging us when we arrived at the bar

i do not understand why i had to pay a pet fee when room was not even

hotel staff were helpful, the location was ideal - close to restaurants and bars

newer hotel, very clean, nice rooms with a kitchen area

beds are to hard. pool had everyday fresh and old cigarette butts no one picked up.

kitchen was falling apart

clean, friendly customer service, great healthy breakfast, the breakfast area was so nice

good wifi

no frige no laundry

i booked on expedia it advertised free parking, free breakfast and gym

had to stop in charlotte on our way to florida, so i wanted a pet-friendly hotel right in the exit of i-77

i enjoyed the gym while i was there

the wifi was out but was still advertised

when i called to ask for some he told me it was too late that they can't get in the laundry room

staff was horrible we waited 20 minutes before we went looking and found the guy standing in the laundry room

once i complained, then he started to check me in and told me they only had smoking rooms

no wifi as promised. the clerk asking me for my pin to my debit card

booked a king bed smoking room, when i got there he told me there was absolutely no smoking at all none of his

no personal laundry service and no free breakfast

- restaurant breakfast doesn't start until 8am, no tv guide in the room, no fitness access, no laundry, no real

the history and decor were awesome, and the room service from the asbury was insane

staff excellent all question answered a shuttle took us to the fillmore great experience

the bar in the hotel closes at 10pm as does room service.

my view wasn t that good from the room and the spa beds weren t neatly made

location in uptown charlotte, close to the museums, theatre, bars and restaurant

pool is small but the area and vibe is great

the spa was wonderful! bar and restaurants on site plus room service available

staff was very nice. the room service was great. roof top bar is nice.

good food with room service

they said something was wrong in the kitchen

did not check out the lounge due to covid, nor used room service

the hotel bar has great atmosphere with exceptional staff

i had to choose something i'd say the cost of the bar inside the room a bit pricey for the product itself from

at the hotel from bag help to room service, breakfast foods, bar areas, lobby wifi and perfect shower

online room service menu was nonfunctional

room service food

was given late check out. saved the day!

gym here is incredible

about this place it has everything that i need if i could change something it would be the laundry using quarters

we had to travel every other day to a laundry mat to do our

no laundry room

the room was nice, the laundry facilities was great and the breakfast was tasty.

the room was clean and spacious. breakfast was decent. guest laundry was tidy and accessible.

you get a card key to access the hotel elevators, pool, laundry and your room

didn t like u had to not for your wifi, the first room i had the pull out bed was disgusting it look like it

do not like the extra charge at the bar when i asked for a bacardi and diet and was charged two prices

witnessed kids on bikes in the middle of main streets doing wheelies & riding right at cars coming at them &

also had to wait to be served in the bar because the bartender was chatting with another employee in the

paying for wifi and room service was not open as

i loved the convenience to the belk theater, and the rooftop bar was lovely.

was really challenging coming and going, room service was just okay, we were placed on the event floor and there

spa was very small

great bar and dinner area at night

no room service menus or drinks in room

location, valet parking, cheerful staff, pet friendliness.

gym was in needed of clean materials in order to clean machines after use.

was disappointed there was no spa nor pool to chill at

the room had a spa tub in the bathroom

you need quarters to use the laundry machines, which was kinda inconvenient

very modern looking. very clean. staff very friendly and breakfast was awesome!

good breakfast

cleanliness, great shower supplies, ample space and great breakfast.

decent fitness center

it has parking, self service laundry and fitness centre.

friendly and helpful staff, at the reception, at the bar and housekeeping, very good breakfast, very clean(

they offer a free shuttle service within 3 miles of the hotel which was awesome

rooms were of a sufficient size with a nice tv and free wifi

me, my boyfriend & a few of our friends stayed at the same hotel different rooms & the wifi was not working

the kids loved seeing the city from the balcony

room service costs reasonable, and quick service

like the bar and little restaurant and all staff i encountered were

most importantly, the staff, particularly the breakfast bar attendant (mrs

and i didn t know they had room service

the price was good and it has a pool and laundry facilities

laundry smells like mold

very nice large room with all needed space , kitchen

the breakfast was not great

front desk workers mainly over night was very rude and disrespectful she told me on u have kids make sure y�