cleanness, laundry facilities, abundant breakfast, efficient service, and friendliness.

also, the laundry facility was not functioning and that is something i could have used to watch dirty soccer

the pool area was fantastic

the breakfast selections were not great and the egg omelette was not good

breakfast was decent but needed waffle maker or frozen pancake to microwave or toast

we were on the ground floor near the laundry, gym, pool and lobby

my kids really enjoyed it

didn't particularly like the breakfast choices

excellent wifi, perfect location off interstate

drove 1 1/2 hours to the hotel with my husband and 4 kids

parking was very easy

not enough parking.

zoe in the bar was amazing. the staff was friendly it was clean and nice

the indoor pool and workout room are well maintained

pool was shut down and i would not have booked the hotel having 3 kids with me if i knew that prior

ac unit in the room where our kids slept on the pull out sofa

staff friendly, nice, clean gym

thoroughly loved the space and amenities, including the gym and cafe on the ground floor

only thing was a small parking lot

also, the gym has poor air circulation and was actually warmer than the hall or rooms

breakfast needs some work

breakfast could be a little more interesting - eg. waffle maker, more fruit options.

and the gym area did feel somewhat small with me wishing there was a little more space

the staff was excellent, provided extra pillows and blankets, greeted us at breakfast

room was directly underneath the gym

it also has guest laundry, which we needed traveling with a toddler

longer hours for adults at the pool because during the day the pool and the jacuzzi is full of children

the pool/hot tub were stocked with towels

room coffee creamer curdled, hairs in bathtub, internet lousy, room service too slow

wifi at the room kept dropping throughout the visit

room and breakfast

nice and friendly staff. good breakfast.

the ladies in the kitchen worked so hard. the breakfast was great!

excellent front desk staff, super clean, and attractive. fantastic breakfast! a++++

the lady in the kitchen over breakfast was amazing

she even turned on the fire pit so the kids sit outside after they got out of the pool

gym also had no clean towels

the gym is well equipped and the room was very

she even turned on the fire pit so the kids sit outside after they got out of the pool

the staff was excellent great breakfast pet friendly will stay again for next trip

laundry room and hallway bathrooms across from my room which had a smell from one or both

we also checked in the first room we were assigned to was not cleaned and still had trash, dirty laundry, and

laundry room policy is not ideal

so i washed my own linen in the laundry room

the laundry room

this hotel also had the cleanest guest laundry i have ever seen

the kids did not care for carowinds but will stay again for the views, the pool, and overall experience

the breakfast wasn't very good and most of the food was gone when we got there.

wifi didn t work and we had kids the remote wouldn t turn the tv up or down

the breakfast and pool and size of the room was all nice

laundry broken, pool out of use and staff couldn't care less

asked not to be on the first floor and was on the first floor right by the janitors laundry room

the desk attendant told my wife to follow her to the laundry room only to be told there were no large bath

about laundry was told there was no customer laundry facility desk attendant very abrupt and

property didn t have a place to do laundry

laundry on site, breakfast options and helpful/friendly staff

no wifi unless i joined something

the wifi was fast

breakfast could of been better

bar was very convenient and the location was great

i had to request clean laundry/linen and toilet paper

the pool is outside

pool was a little to small

more parking could have been better and they need more carts

the pool wasn't up

staff at bar being inattentive

my car for the weekend in the parking deck and enjoyed what the hotel had to offer from the bar downstairs and

possibly larger bar area but not a real issue.

the newest of the property. the entertainment at the bar was nice. staff was very professional.

coffee that was served at the bar should be complimentary

have a free laundry facility for the guests

sherell the breakfast/laundry attendant it was truly a blessing to get a cup of coffee every morning

customer service , suite , breakfast, laundry room

for instance our room had a laundry basket and the kitchen was fully equipped and included a pitcher, extra

el hotel tiene piscina indoor y te ofrece un laundry grande y sin costo

the wifi kept needing to be

continental items, served for free at an hampton inn, the balcony didn't face water it faced the parking lot

loved everything it s clean friendly staff very relaxing upscale bar indoor pool lots of things to do right

rooms have no microwave, gym size too small no hot tub in pool area, and no free

they were short staffed, and we were there for 3 days with no room service

wifi not really good for gaming, that's just minor tho

the housekeeping staff is most excellent and bar & wait staff, valet and front staff could not be improved on

the room and the pool both were very clean. staff was friendly and helpful.

it s hard for parents to stay near their kids

wish the pool was heated but the spa was great :)

the hallways smelt and the laundry smelled like something had died in it

gym was extremely hot. laundry room only had 1 washer working.

laundry room was out out of order and i needed to use facilities

there were just too many kids in the pool at one time with no supervision it was a circus

he was making my kids extremely

also kids were running down the

parking was also very confident

as well as the bar located in the lobby

hotel was loaded with kids, and granted my request for a quiet room on the top floor

great location and indoor pool for the kids!!

laundry room could certainly use some cleaning

it ended up getting so late that we just decided to wash them ourselves at the on site laundry since we had

they have laundry facilities, a basketball court, a gym with a peloton, reclined bike, elliptical, treadmill,

rooms are large; location is perfect, staff were helpful and friendly, breakfast is amazing, beds, sofa were

were unsuccessful when trying to connect wifi to the gaming system ,dog feces outside of side door and children

it was very kind for the hotel to dry our laundry since their dryer was inop

breakfast was mediocre, it tasted institutional, and the coffee was weak, but not a deal breaker

the breakfast was so good and the breakfast hostess was wonderful

nice outdoor pool when the weather is

the gym was perfect and machine state-of-the-art

great breakfast, like the omelette s

the breakfast was delicious and the staff was very helpful.

pool table was a big hit with our teens

great rooms, included breakfast, had a pool and dog friendly.

breakfast was filling

they told me the washer/dryer was on the wrong floor and sent me to the staff laundry refrigerator didn

complimentary breakfast and bar drinks for each night i was there

the floor of the gym wasn't very clean.

breakfast, great location, beautiful lobby and bar area. clean!

don t have anything against pets but i don t like that it s pet friendly.

the parking lot spots were a little tight.

it was pet friendly, the front desk loved our dog and he was able to have quick access to the pet area as

parking was easy hotel has an updated fresh appearance from front desk to hallways and rooms

breakfast and 24 hours coffee was very good, very friendly and helpful staffs, nice house keeping,

the only suggestion i have is i wish breakfast could be extended until 10:00 or 10:30.

originally booking, hotel advertised pool, breakfast, gym and more, the staffed notified us after checking in

hotel bar was only open until 10pm

there is a bar in the lobby that you can order food from

was expensive and horrible (room service)

the hotel was clean, its in a nice location and great parking

comfort great breakfast laundry facilities price

was the kitchen manager i think, and although we have stayed at this hotel before when we went to carowinds

did not eat breakfast

are about 3 more hotels in the same parking lot as this one so the only bad thing i would say about this stay

nice breakfast, comfortable room and good restaurants within walking distance.

it has a laundry room onsite that’s not expensive, a pool, grills to do outdoor grilling, basketball court

dirty laundry still in our room from previous guest

employee i can't remember her name, she mention she was with laundry department, young african american, small

they have a laundry room called the soap on the second floor where you can do your laundry

no laundry

i was going to use laundry room at 6:00 am , my key card was deactivated

guest laundry

are a parking lot maintenance contractor, so we pay attention to parking lots

pillows were not too comfortable and room service staff did not make beds or leave enough towels

this was a good alternative to avoid the traffic and looking for a parking spot in the city

is pet friendly yet we were told by staff that our dog was barking

order in hallway and people with pets doesn t have control over animals especially when they are above you

i would have loved for the pool to have been opened, we were looking forward to that

the nasty rooms. the very sketchy not well lit parking lot in a not great area.

only downsides i noticed were that the wifi could be a bit more reliable, and the pool hours went quite late

basic things like kleenexes,do not disturb signs,and laundry bags were missing

visitors need to create airwallet for the laundry, being able to tap ypur card or phone would be easier

62 for one night, plus a $100 cleaning fee (without prior notice), plus a $70 pet fee (without prior notice),

the staff, pool, clean facilities, and it smells so good in the hallways.

staff was friendly, parking was great and the rooms were clean and even smelt good

laundry facilities worked properly and efficiently

laundry machines was not working properly and had to pay twice to make it run

parking lot wasn't finish

the gym was poorly

clean, breakfast was great

accept cards for laundry rooms

spacious free parking

also, they should have at least one security guard patrolling the premises outside in the parking lot so to

the breakfast food and coffee

is the first breakfast buffet that i have seen open since the beginning of covid-19

the dryer in the laundry room doesn't dry the clothes all the way.

comfortable room. good breakfast.

pool was still closed

our kids enjoyed the large, outdoor, clean pool

while walking our dog with my children in the pet area, we noticed a lot of garbage, food, and an adult sex

to get my own towels, coffee refills for room , and kept the laundry as well as trash gathered

t have ocean view, felt like we were in the basement near the cleaning and laundry

place is ripped up laundry broken, the 5 o'clock wine and snack didn't happen

nothing except would be nice to have outside pool as well as insidev

bed was comfortable, wifi excellent and room is a good size

pool, fitness facilities, laundry

no guest laundry room

aesthetics, plenty of parking, comfortable beds, kick back every night, buffet breakfast.

the facility is very family and pet friendly

the wifi was so terrible, i had to use my cell phone service, there were crumbs in the bed, and hair in

the studio kitchen, your own private balcony, good size bathroom spacious bedroom..

the pool was shut down while i was there

it was inexpensive and they have a pool.

the pool was closed

our room was by the staff laundry room, so we constantly lost water pressure several times during the day

staff was terrible especially the laundry staff

laundry on site took 5 times to get clothes dry

parking wasn t great

wish i had gotten a room with a kitchen instead of a micro/fridge...

laundry facility could use more washer/dryers or even a coin machine.

i love the convenience of having a kitchenette and laundry facilities

the breakfast is a little limited, but it s not anything that s a major drawback for us.

loved the gym, my kids loved the pool, the rooms were clean, we brought our dog and didnt get charged extra

the parking could get crowded easily.

we liked having laundry facilities too

breakfast was more than adequate, food service nice feature

breakfast staff very polite and eager to help. thank you!

all of it was lovely and the breakfast was great and the workers there was anwsome

the kitchen was very handy and well-equipped

clean , nice location, loved staying here me and my husband, 3 kids love, loved it

the bar is really important to hotel stays and this one, we felt like we had to settle on a drink that

breakfast was great

breakfast didn't offer grits ud83dude15

location, breakfast, the room was clean and comfortable. very nice.

staff was horrible we waited 20 minutes before we went looking and found the guy standing in the laundry room

when i called to ask for some he told me it was too late that they can't get in the laundry room

wifi

once i complained, then he started to check me in and told me they only had smoking rooms

the wifi goes and comes, the floors were dirty, and there are roaches

the room was nice, the laundry facilities was great and the breakfast was tasty.

about this place it has everything that i need if i could change something it would be the laundry using quarters

we had to travel every other day to a laundry mat to do our

the room was clean and spacious. breakfast was decent. guest laundry was tidy and accessible.

no laundry room

the hotel offers free breakfast, free laundry on premises and a computer you can use if you are on a business

love the indoor pool! the food and the door key opening pool, gym and laundry room.

everything .the free guest laundry was so helpful.

the complementary laundry was a big

location, room was very large and comfortable, complimentary laundry services (huge plus)

i didn t like having to wait to use the laundry

great & all my requests were granted i have a list quiet area ,top floor if possible ,away from laundry room

excellent on-site restaurant, dinner and breakfast amazing

it has a restaurant and bar . great location and very friendly staff .

no gym, no breakfast included

pool was very small and wish they had a hot tub

our room smelled horrible, like wet filthy carpet and the gym

gym could use a wider variety of equipment, but it s a nice size and available 24hrs.

room was spacious and our kids had a great time in the pool

room was spacious and our kids had a great time in the pool

roaches and waterbugs spotted in the laundry area that was close to our room

the room we had, had a broken curtains and less laundry towels.

the laundry was broken the ice was broken the majority of the vending machines were broken the pool was

it was nice and clean, but it was located across the hall from the laundry area

random laundry from guests remained scattered across one part of the hallway during the entire stay

the room suite was large enough to accommodate 5 adults and 2 kids

pool area. location. full refrigerator

the room suite was large enough to accommodate 5 adults and 2 kids

pets are allowed

the rooms where nice. the breakfast was awesome and fresh

no frige no laundry

shuttle from the airport stops at 11pm, so i had to find another ride to the hotel when my flight

very classy. i enjoyed it. the bed was incredibly comfortable. nice work station. lovely pool.

it was comfortable. quiet most of the time unless people are at the bar then it could be rowdy.

staff was amazing, our shuttle driver, the front desk and ester the manager made sure our short overnight stay

hamptons are not typically pet friendky

great location with excellent service with a wonderful breakfast buffet

the beds we comfortable, the breakfast was delicious.

not the best when seeing the pool area run down during off season

it s pet friendly but didn t have many grassy areas for my dog.

the staff and the wash room for laundry

they did not keep out the light from the parking lot

very clean!! very friendly staff! clean pool!!!

not pay for parking

fact that 18 cars were robbed in the parking lot in plain sight of the registration desk

the laundry center was a little outdated and could use some extra love.

cool that it has laundry

my son was grateful for the 24 hour laundry facility and the availability of the fitness center

location of my room was next to the laundry room

we also utilized and appreciated the pool and laundry room

pool access, gym, laundry room and places to sit to do work or just relax with a cup of coffee (coffee available

the laundry room everything was so

didn't come down for breakfast

property was very clean, felt safe, and the parking was excellent

clean, dog friendly with a full kitchen not far from the airport- charlotte is the closest major airport to me

laundry smells like mold

the price was good and it has a pool and laundry facilities

everything! clean room comfortable beds. kitchen in the room. very nice staff. breakfast!

my kids enjoy the pool and the breakfast

the only downside was that the pool and gym were closed due to covid

remodeled room, super clean, easy access to laundry facilities

mattress dirty , old , and not comfortable at old, employees not friendly at all , laundry room out of

there were no extra linens for the pull out bed, there were no laundry bags to use for dirty laundry

i was supposed to get a room with a kitchen and they was not available and something bit my son in the room

gym equipment is old and dirty and sounds like it's going to fall apart

location and cleanliness, laundry accommodations! staff are great!

the common areas, including the fitness center and laundry facilities, were also well-maintained and easily

as well as being able to use laundry services

the laundry facilities needed work 3 of 5 washing machines were out of order the entire 14 days we

spent over a week at this hotel with our two kids and our pets during the helene hurricane

there is a laundry room available on site

i loved the workout room and laundry facilities too

laundry is a bit messy and i had to run the dryer multiple times to dry my clothes completely

small parking lot

breakfast, bed sleep great! great parking and very quiet

good location, close to the highway. good breakfast. good value for our money.

ample parking and staff are friendly, helpful and courteous

pool looked horrible

love a free breakfast

staff from the front desk to the kitchen staff were wonderful