good wifi

not very spacious, and we were lucky to be off-season

breakfast was expensive at 12 euros and waitress was very brusque at meal times.

especially the bathroom was very poor in our room (and similar in the kids room), with a sink leaking in the

i loved the countryside, the spa is little but nice and i loved the artic treatment.

we used the kitchen for preparing some food in the evening

the house has probably six rooms and communal access to a good kitchen

lovely kitchen to do your own cooking if you want to

good breakfast

room, private bathroom, off street parking, close to motorway routes, pleasant owner, free wifi, breakfast

staff at the bar was very nice and also the pintxos + snacks & drinks were good

spa and breakfast

the spa were closed in the weekdays

lack of water and breakfast only average

location is amazing, the original spa dates back to 1843 although of course it is now completely modern and well

pet friendly with secure parking easy to find

great wifi great bar/restaurant attached to the hotel plenty of secure parking

nice room, quite clean. great wifi connection

nice breakfast

very pet friendly have stayed before and will again

our was big and spacious, comfy beds, and internet/wifi worked like a charm

private parking

parking in any spanish city is a nightmare and expensive

great to have parking included and location to train station perfect to get into bilboa - 14 mins on train

hearty breakfast, family environment and house with history, lovely and cozy restaurant, free parking

too far from the town. no coffee shop or restaurant on sunday no laundry service saturday

just rude staff re laundry and an overcharge. otherwise fine. restaurant was good & room big.

no swimming pool.

lovely hotel, nice staff, good breakfast, pet friendly and good parking

again this may not be a surprise to most, but we brought along three little kids, and that was a long timme

the wifi was good, as were the other facilities

value for money, pet friendly, conveniently situated, comfy bed and pillow, underground parking

hotel is pet friendly and no extra charges are applied which is something very rare in spain and just for

the wifi password was not on display in the room, so i had to go back to the reception to get it

pet hairs on the bed, but knew the hotel accepted pets before i booked so guess was to be expected

little things as the number of clothes hangers, the facilities of the kitchen could be better for a hotel of

details showed a swimming pool which was the main reason i chose it but they wanted 27 per person for a timed

we decided to have room service

the kitchen equipment very old

is not open for hotel guest, same as the pool, needs to be paid separately and kids are not

no laundry facility no oven and toaster facility available

hotel perfect for exploring bilbao, near supermarkets, laundry and cafe's and restaurants

wifi connection

safe,clean, tea n coffee making in the room, wifi, fridge, great location with easy walking distance to

opening the window meant that the noise from the neighborhood bar was loud, and i could not sleep well at all

electric kettle, ac fully controlable, breakfast nothing special but good

mini bar price list was missing

breakfast was additional 11 euros and was amazing, it had local products

nice clean hotel with free usage of a really good gym down the road.

the wifi coverage was inadequate in the room

laundry service, while expensive, was one day service at no extra charge

there was no iron in the room which would have been useful but there was a laundry service you pay for

breakfast, lovely courtyard with some green plants, food available at the bar at all

very late check in and easy to organise a late check out (2pm) (+) option for late check out ( 25 extra)

didn't have breakfast, but opted for room service (for brunch) and it was delicious/fantastic

dry cleaning service despite it being listed on the in-room laundry information

gym & leisure facilities

late and went to eat and while kitchen was closing there was no flexibility with regard food ie any food despite

reception & room service staff were really attentive and helpful

the gym (although basic) in the basement is nice esp after having the delicious meals

brilliant room and free laundry service. excellent gym. fantastic stay!

specialty neck pillow was accidentally sent to the laundry and lost

good laundry service

were upgraded to a deluxe room with free access to the sky bar, free soft drinks and free laundry

the kids said the staff were really friendly to them, there were free soft drinks available in the

due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate

there are lots of restaurants and shops around the area and there s also a self service laundry shop

everything in hot laundry

the cats loved the bed :d check in was super good and the staff even proposed to give pet beds for my stay;

rooms, great location, friendly and helpful staff, and most of all - it s a pet friendly hotel

laundry service was not operational due covid19

breakfast great laundry way too expensive woman at front desk exceptionally great

found the casino entrance right next to the hotel entrance a bit disturbing, and due to that the hotel lobby

excellent staff, efficient air conditioning and wifi

free coffee in the bar area was a bonus

location, friendly staffs, but lacking some of expected service for 4 star rated hotel like laundry, in-room

helpful and the location is very accessible to tourist areas, churches, restaurants, and public laundry and

learned that due to covid the roof bar, gym and laundry are closed

there was a day where the wifi didn't work, so i wasn't able to use my phone.

30 /night fee for pet is excessive

in 5 min walk there is a laundry service, market and parking

there was no laundry bag

wifi can be patchy

good fast wifi

room was very spacious, and included another sofa bed, which turned out to be a big fav by kids

well appointed room with a good shower and fast wifi

great location. fabulous friendly staff. great bar & restaurant next door.

the tapas in the bar next to the hotel are amazing (the hotel and the bar are internally

not mention the wifi was amazing

the bar is also great

swiming pool clean and good and gym is excellent

gym facility

the kids enjoyed the snooker table

they also had a kids menu which was the only one we saw during our 5-day stay in northern spain

gym was additional cost, didn't like that

asked for laundry service and reception informed me to leave the plastic bag in my room

bright and clean room and bathroom with very fast wifi

the day, so i was pleased to know the hotel had a working space with refill coffee and strong wifi

helpful staff made an effort offered a discount on the pet policy - see below

it was very pet friendly and they offered you a small bag with goodies and a bed for your dog.

expensive extra like laundry and parking

got some laundry done, a weeks worth of tee-shirts, socks and undies and it cost me euro 85 which i thought

wifi very

great gym great staff beautiful hotel awesome location exceeded all expectations for sure.

com didn't say wifi is available throughout the hotel

their laundry truck was parked in the designated space for clients when we arrive, and there were no

wanted to pay for laundry, couldn t get it done

delicious & generous breakfast

modern, large rooms, excellent facilities, good location near to bus station, late check out time, company

room service numbers aren't mentioned anywhere in room

services like laundry are not available weekends, which was a surprise for such a high scale hotel

service is good such as laundry and luggage transfer to room

there is a restaurant and room service, washing services and i could easily store my bags and had a comfortable

limited hours for swimming pool and spa

room service after 2nd night they did not refill anything nether shower gel nor water

a kettle with tea bags, coffee sachets and plenty of free toiletries, had a safe and laundry service

had a cat with us and we found two bowls and a pet bed that the hotel prepared for us in our room which was

it is not posible wifi connection

also pet friendly, lovely note was left in the room for our doggy along with a bed & treats, lovely

very thoughtful stallf, allowed us to do an early check in and a laye checkout

the swimming pool was not for swimming. it looked like a small pool for kids

wifi was perfect - and the staff were very helpful and very flexible

wifi was fast and reliable

shower in the spa after the sauna/hammam

area was a little smaller than expected based on photos - however it was still very nice and the kids enjoyed

used the laundry service twice and both times we received our garments back already in the afternoon: this

location, very clean, confort, fast room service

no pool, wifi wasn t very good, especially in the evening.

didn t use gym or eat breakfast so unsure about those

local buildings, no light coming in, and a constant , regular water valve topping up all the time gym was very

welcoming, efficient reception staff. comfortable bar area. clean , comfortable room

the room service food was quite poor considering the quality of the main restaurant

instructions to find garage and ev charging were clear

wanted to get a spa treatment in the evening at 8 p

good gym and average breakfeast

great large room and room service and location close to old city and guggenheim museum by walk.

very nice hotel. breakfast was fantastic. i highly recommend.

snack bar in lobby very handy for drinks and meals

we travelled with kids, a small playing area could have been nice

enjoyed the bar downstairs a couple days too

we needed to do out laundry and there was a laundrette conveniently located very close by, and the location of

little attention for the kids (drawings with stickers which kept my 4yo busy for a while :)

wifi was free, but weak, for emails okay

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

squeaking clean & comfy, great bed, adequate storage space, safety box in the room, unlimited wifi allowed

the room was very comfortable and room service was good value, a varied menu and delivered promptly

wifi in the room could have been more consistent

food could be a bit earlier in bar as only starts at 8pm .as travelling with young kids

wifi was terrible

bar area lovely and service excellent

could not use the sauna without payment for spa treatment

breakfast was a little pricey

cute spa set up and good looking gym even though i didn't use it

in the hotel is gym 24/7 and wellness and spa

very expensive, no in house options for lunch or dinner, except for a very limited room service

little effort appeared to be made to get the nightdress back from the laundry

the cocktail bar and hotel restaurant were great, and the azian restaurant, also on the hotel premises, was

the room service was efficient and tasty but we would have preferred eating in the restaurant

toshiba conference, meant that bar and bistro were off limits in the evenings (but plenty of excellent alternatives

like reception and room service didn't really have a good handover

my shirt got lost in the laundry

location, decor, hotel art/design, rooms,staff spa & gym

location, view from the terrace, staff at breakfast and reception, breakfast, concierge and the rooms everyone

room was gorgeous. breakfast was very tasty. cocktails were amazing.

excellent gym with very new equipment

lobby bar, adjoining rooms, minibar full restaurant available, exvellent housekeeping staff and laundry

nice room, great restaurant and bar with wonderful balcony

location limited parking with max length as car goes in lift two ev charging points unfortunately you have to

your kind wishes and the room service present on my birthday, was an unexpected surprise and i really thank

great location. nice bar to come back to in the evening and very friendly staff

warm welcome & unexpected early check in. good breakfast

very comfortable room, quick friendly service. restaurant & room service very good.

unable to connect to wifi

pet friendly and an unexpected touch - they provided dog bowls and a really comfy dog bed.

the various restaurants the location the room service

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some

it was very well located, near the guggenheim museum. the room service was also good.

it was centrally located & pet friendly

i would not recommend for pet travelers and for remote workers

spa and gym.

we chose also because of the ev charging and secure parking

i missed a pool.

no room service.

on weekends and there s no nearby place to have a quick dinner, which makes you need to use the room service

dogs allowed in the bar too

room service evening meal choice very limited and not very appealing

was very large and wifi connection was really good

the speed of the wifi could be improved.

the second time we stayed in this hotel with kids

it was a real treat to stay here, it's well decorated too with a lovely courtyard and parking in a closed yard

just outside the city, but with easy access great ambience , varied menu , both dinning room and bar

and a great location for an overnight while travelling from spain to france with free off street parking

we had dinner and breakfast at the hotel, the dining room and bar were nicely

would have been good to have bar service in evening or a restaurant nearby

laundry bill was expensive

no mini-bar in the room the wifi in the room was very bad

friendliness of the staff; at the reception , the breakfast room , the bar and at the restaurant

wifi did not work in room unless you sat by the door

there was zero wifi connectivity, even though this was advertised

no apparent room service

that it was pet friendly and had parking

the bar seems to be separate from the hotel and not a very friendly service

lack of bar facilities. seemed very lifeless.

comfortable bed and specious room with excellent wifi