laundry room doors were left lying open which was a bit unsightly

noise in my room was loud at all hours must have been a laundry room next door or underneath

laundry cart (full of used sheets) was left outside our room for the duration of our stay

laundry scattered around corridors

we were in a room this time across from the laundry which i have to say is very very noisy so early in the

room was directly opposite the laundry room which was busy

laundry directly across from the room was a bit off-putting

it is next to the laundry room & lift

bedroom very clean. spacious. staff friendly. good parking facilities.

the spa is an amazing experience

room was very noisy, adjoined to the laundry room!!

air conditioning, washing machine/laundry rooms

constant overnight noise from some sort of heating/ventilation system in a laundry room.

hotel but noise level from laundry room (2 doors up) spoiled stay

backed on to laundry room which was a bit noisy, but fine after 9pm

nice room with brilliant sea view. excellent gym and swimming pool. helpful staff.

parking was a bit difficult but it didn t spoil our stay

both breakfast and dinner were of a very high standard and again the staff were extremely friendly

great for kids

the staff were so attentive and room service was prompt and food was as described and so tasty

the three colouring welcome packs were a nice touch for the kids

the wifi was a little 'hit and miss'.

excellent scott s bar and restaurant on site, but be sure to book as its very popular

the three colouring welcome packs were a nice touch for the kids

location to the golf courses we played

thing was my room was above the bar so a little noisy and i think near the laundry i kept hearing a noise like

staff, dog friendly, contemporary room, vintage golf club and golf hole prints on the walls, good

we missed breakfast but the gentleman on reception offered to go into the kitchen and get us something before

loved this hotel , the staff wear absolutely amazing,the advertised as being pet friendly and they were all that

excellent for pet lovers, dogs well catered for

a pet owner i really appreciated that hotel offered me room on the ground floor with private access

couldn t find the wifi code

was friendly, room was exceptional, bar was great and dinner and breakfast were outstanding

safety catch on one of the windows which could be opened fully and could be dangerous for young kids

fabulous scottish breakfast

as stairs and staff cupboard was near our room and the noise from the trolley going past with laundry beneath

parking was right outside the lodge

break, lovely location, friendly service and delicious scottish breakfast

breakfast was served promptly and exactly what we pre-ordered

there was a good choice for breakfast - cereals, continental, toast

aircon; very hard to find somewhere in the room to dry laundry; minibar was barely below room temperature; some

the laundry service is reasonable so don t overpack

plenty of parking space at the hotel

great wifi meant working remotely was feasible around my trip.

definitely require overhaul although clean and comfortable definitely very tired got to mention wifi not consistent

exceptional food both at dinner and also breakfast

ambience to hotel lovely position and bar and lounge area very good - staff extremely attentive also the bathroom

spacious room very comfortable lovely free standing bath

they also have an excellent spa at the hotel which we d highly recommend

from the spa services hotel room and of course the staff are a real asset to the overall experience

had room service food which was very good.

easy parking next kilmarnock fc

breakfast service by the lady was exceptional

the charges for room service

thought they had a gym but it s down the road in a separate centre

dirty laundry left in room and carpet not hoovered

receptionist who booked the accommodation rang they said there were issues with housekeeping and laundry and we

50 when they called on my phone to say they would need to cancel my booking because the had a laundry issue

laundry all over the floors for hours throughout the day

the lack of wifi in the majority of the hotel is a problem

the room had a separate living room area which would be great if you had kids with you

good breakfast

dinner and breakfast

when we arrived we asked if it was possible for a late check out and after checking they said it should be fine

lovely room with sea view, friendly staff and excellent breakfast and evening meal.

paper thin walls , no facility to change money, no lift no laundry facilities

the wonderful friendly receptionist immediately offered me a towel to dry myself off and a laundry bag for my

food was wonderful dinner and breakfast

breakfast was super

slightly bigger car parking facilities

everything stayed before receptionist is so helpful plenty free parking

in the bar area we seen cobwebs which kinda put me off sitting there

room was spacious and well presented with good wifi connection

the decor and lay out is so beautiful. big car park. great wifi. staff were lovely!

had a set of bunk beds shoved in our room which made the room a little claustrophobic and no room service was

the only aspect we didn't like was the laundry piles near the lift.

were given a room near the laundry which we thought would have been a bit of a nuisance although it turned out

staff took care of some laundry for us which was helpful

laundry in corridors from cleaning rooms

the breakfast was amazing

laundry service timing is vague and uncertain. makes planning for laundry tricky

free parking and ev charging (very convenient) breakfast much improved from last visit

although this didn't affect our stay, i felt a little on edge, telling the kids off for the slightest things

staff were very helpful , excellent service , the restaurant serves fabulous food , safe secure parking for our

additionally the wifi was quite

laundry service. shower. cleaning

it is so dirty, has a damp smell, the storage room for the laundry was open, and the door for the leisure centre

strength of the wifi in my room was a bit low which restricted the speed and would have preferred it requiring

staff at bar had to go see if we cld find anyone to serve us and the person that did wasn't very obliging it

staff were friendly and the location great esp. a gym! breakfast was nice too

also no privacy in back room as it s near the laundry for the staff to enter and i got a fright when getting

we could also hear what sounded like laundry equipment below/nearby the room during the night time period

spacious room for a family which we accessed outside the hotel near the laundry area

we had a lot of laundry piled up outside our room for a lot of our stay.

on arrival past the checkin time we were surrounded with laundry bags and trolleys and this was the case every

the free wifi generally had a good connection although occasionally it needed reconnecting to refresh it

a very narrow choice of spirits in the bar with no blended whisky choice for those of us who enjoy a mixer in

great choices for breakfast

there was also a large park and golf club nearby

plenty of parking and a nice walk to the beach

property was lovely, lots of parking space, nice clean room, great location , not too far off the motorway, and

the bar and restraint was there if need

within minutes of our arrival we were all chatting in the bar with some friendly locals

friendly staff, exceptional food, very clean and free parking

breakfast was well serviced , dinner was excellent service was great , service of staff was

breakfast warm welcoming friendly staff reception area, bar and restaurant beautifully

etc made us feel uneasy and uncomfortable staying there but had no choice with two kids and at the end of a 7

food was a good price and decent, the bar dining area was lovely to sit at and the staff were attentive and

breakfast were of a very good standard, the staff were friendly and engaging and there was good parking for our

no room service not even phone in room

no laundry service for guests

we were disappointed that there was no 24 hour guest laundry service offered

staff, fabulous breakfast and beautiful gardens

breakfast again had a wode range of fresh fruits, croissants, cereals, and a buffet style cooked

the room was fantastic, room service also fantastic

parking, excellent breakfast and really enjoyable evening meal

only disappointment was one of my poached was slightly undercooked and the wifi wasn t great

room service was available so we could relax in the room

also delicious breakfast and very friendly staff

a mini-fridge in the room would be great to keep a cool drink, especially when traveling with kids

in house guest laundry

definate noises through the night, fans, refrigeration unit or laundry next to or under room

comfy, good wifi, enough power sockets to be manageable

the late check out is very good and the food cooked was very hot and well cooked

parking onsite in a beautiful location. great food and service here! everything was perfect

we liked the laundry service

location, perfect for very early check in at airport

loved the scottish breakfast buffet

family room with two rooms in one, perfect as our kids are a bit older and the space was excellent

staff were welcoming and helpful with an early check in

room itself- ground floor opposite the laundry room

no laundry facilities

staff member told me that they had a problem with laundry etc which had held the room cleaning of the room uo

ordered wings at the bar and i believe they cost 5 pound for 4 small wings

to do with the hotel but other guests making loud noises in the early hours, kids shouting

was great, room service and some staff very helpful

room with the free standing bath, the staff managed to accommodate my husbands request for rose petals on the

was so comfy and room was a good size, wifi and smart tv were brilliant additions, breakfast next day was better

regards to the breakfast, i slept well past those hours but i must say the evening meal i had for room service

good car parking facilities; friendly, helpful staff; as well as being very attractive, the room was

to go up to our room and got to our floor out of the lift we was greeted by a huge pile of solid laundry on the

been with small kids and it s been most horrible stay

glasses at the bar, i had to change my glass at the bar 4 times due to lipstick stains on them, even after that

wifi in room dirt and hair left in bathroom breakfast absolutely disgusting

it was a complete shambles and if we hadn't driven so far with 3 kids we certainly wouldn't have stayed

the staff, food, facilities, location, spa is perfection

the bar staff are so lovely and look after you

could have been placed at the large bay window to enjoy breakfast looking out along the clyde river

lovely big bed and bath plus was very warm and clean and good room service

the breakfast is top quality

staff friendly and nice breakfast

wifi was a bit dodgy and i had to it in the corner of the room to get a reliable signal strength

wont be taking kids as cleanliness in the poolside is shocking

big spacious rooms, access to gym and pool. bar open till later

pool and gym

also the laundry service is not up to standard, i gave in my laundry well before 9am as directed by the

constant noise outside the room the room service ended too early

was very nice and room service was very efficient and quick and staff were fantastic couldn t do enough for

the beauty great parking excellent food friendly staff amazing room

staff, food was amazing, just a few minor things we had no slippers or robes in our room nor any wifi

and off street parking at the rear of the property out of site from the main road

strong wifi, modern bathrooms, everything very clean, car parking provides

instructions on the room card for wifi did not connect

small desk was handy and the wifi worked great in our room

there is ample parking and restaurants, shopping, and bus within an easy 5-minute walk from the door

overall a very great overnight stay with the kids, thanks

/ restaurant with great food and beer, room was excellent and airy, nice shower / toiletries and wifi very good

lovely modern room and very kind staff. the bar was cosy for us too.

room charge on bill, never had room service

issues with the wifi on the morning of the check out

on second day when i left my laundry outside door to be exchanged, we returned to our room to find that new

everything i like about the hotel best i stayed in breakfast was so nice staff was friendly

excellent location for hydro venue . hotel bar great vibes ud83dudc4c

has everything you need in one place, convenient parking and access to pool and gym is a great addition for

the spa is nice but a little out dated but really no complaints.

shower ran hot then cold. room next to laundry so smell in hall was not great.

placed next to laundry room so wakened with water noises and banging and clunking trolleys from 5:30 am

laundry facility was a plus, and moderately priced

great to find laundry facilities

staff members at the reception could be a bit accurate to details as i left some items for the laundry with

laundry was never picked up although it was lying in the room in the right

it was far away from a lot of laundry service places.

someone was in and out of cleaning/laundry cupboard late and through the night

asked about early check in - it was sorted via email

very pet friendly

beds sagged a bit in the middle. no blow dryer or laundry services.

cleaners carried dirty laundry through the eating area

better to have laundry

was nice when you travel with kids

location was great with bowling, cinema, casino and a few restaurants

check in reception staff bar staff very helpful very clean rooms nice touch with a welcome

were excellent, also comfortable room and the gym facilities were good

very modern, clean and nice hotel. good usable gym.

gym very

bad anxiety feel so secure and safe and explained things when i asked the room was beautiful my kids felt like

no laundry service.

fruits lonely, kids liked waffles

large room -good price -near the hydro an secc -comfortable bed -clean -friendly staff -early check in for no

location and pet policy

our room was very large which was great with 2 kids and the view was stunning over the clyde

when it was still going on at midnight i called down and she said it was coming from the laundry and nothing

parking validation was easy. short drive to restaurants and laundry facilities.

room service is awful

the rooms are clean, comfortable & well equipped & there is free wifi

facilities: gym, breakfast,wifi free which is normal for the century we are living

the night, with constant loud banging from some sort of system next door (perhaps a boiler/laundry

the laundry machine noise at night in the 3rd floor

our room was above kitchen and laundry

i asked about laundry

window had brown packaging on it, the t v didn't work and the continually humming noise from the laundry room

quite badly as if it had been used before and just tumble dried, i would suggest changing your laundry firm

i asked for laundry services and he didn't know the price or how the service works

unfortunately the bar was closed

the windows opened (which we loved being able to do), we listened to folks at the restaurant/ bar across the

wifi was perfect

have been nice if public computers for the internet and laundry facilities had been available

- was away from main guest area & near laundry room / staff area - hence suspicion as to who was making

no idea why the floor is invaded by housekeeping (who were lovely btw), laundry service and maintenance at 9am

the corridor outside our room there was a dirty trolly and a dirty table things on the carpet laundry bundles

large room comfy bed, lots of hot water, free safe, late check out, good location and parking

we re also very grateful for the laundry facilities it was convenient, affordable, and extremely helpful

the ac never worked, breakfast was cold, laundry was 12 per bag

all over it none of the shower gels etc had anything in them we were next to either boiler or laundry dry room

we also loved the pool even though kids under 16 weren t allowed in the saunas or the jacuzzi

forgot our swim stuff so couldn't use the pool

laundry service not available at hotel

the trip was ruined by a 100 laundry bill for one bag of laundry

one occupant, i was given a room prepared for two occupants, and hence when i left, the amount of laundry would

from the spa to the gym, food, car parking ; staff they are all a1

great gym facilities

the staff were amazing and checking in late at night was absolutely no hassle, we were also kindly given a free

a spa would have been perfect but didn t deviate from how great everything else was

there was a gentleman in a kilt (jimmy i think) who attended to bags and opened the gym for me one

second night to add to noise, they put a family with young kids above us running around and jumping at 5

we also ordered room service from the restaurant (always a nice treat at hotels that offer it) and this hit

i arrived to book in and went to my room, the corridor was filled with dirty towels, laundry, cups, glasses,

dirty laundry from another guest still in our room when we checked in

they even did my laundry for a small additional charge

food in the restaurant was excellent, very good quality and very well priced, good breakfast.

when visiting glasgow staff are always pleasant and the breakfast is a huge hit with the kids

the same day (24 hours) laundry service should be made available.

a guest self serve laundry would also make this great hotel even better

for 318 per night one would have expected free wifi as well as a laundry service on a sunday

staff and room service we had a very hygienic room and it was nice and clean

swimming pool was great for the kids and if i stayed longer i would of used the massage