a few too many stairs to carry the luggage. parking around dinner was very cramped.

the food was lovely and the bar had a friendly atmosphere

staff was freindly snd helpful breakfast lovely had a dinner in resturant to which was

our breakfast was lovely and staff were all fresh and bubbly

charming hotel stunning rooms amazing scents and wonderful service oh and the bar food and breakfast was

laundry service timing is vague and uncertain. makes planning for laundry tricky

amazing hotel, friendly staff, comfortable rooms and late check out

we had room service dinner and it was great

lots of car parking space. good sized rooms with comfortable beds. breakfast is exceptional.

there s a kids play park right across the road which was perfect for our toddler

laundry service. shower. cleaning

it is so dirty, has a damp smell, the storage room for the laundry was open, and the door for the leisure centre

5 room service tray charge

i asked for early check in which was given

wifi in the evening was extremely slow, probably due to over capacity.

also no privacy in back room as it s near the laundry for the staff to enter and i got a fright when getting

we could also hear what sounded like laundry equipment below/nearby the room during the night time period

short changed even though we had booked several months in advance for a 3 night stay, 26 bags of laundry in

on arrival past the checkin time we were surrounded with laundry bags and trolleys and this was the case every

spacious room for a family which we accessed outside the hotel near the laundry area

were given a room near the laundry which we thought would have been a bit of a nuisance although it turned out

the only aspect we didn't like was the laundry piles near the lift.

laundry in corridors from cleaning rooms

staff took care of some laundry for us which was helpful

the breakfast was quite poor, didnt think it was fresh and the quality not good for a gang of golfers needing

the wonderful friendly receptionist immediately offered me a towel to dry myself off and a laundry bag for my

paper thin walls , no facility to change money, no lift no laundry facilities

missing basic items such as do not disturb sign, wifi code, in fact there was no printed matter in the room at

wifi was terrible

welcoming, the location, cosy room, parking, the breakfast

the only car parking available was in the overflow car park as the former parking area adjacent to the hotel

bar closing at 9

information in room informing you of room service and breakfast times

room ready for us arriving but the hotel upgraded our room and gave us complimentary drink at the bar while we

etc made us feel uneasy and uncomfortable staying there but had no choice with two kids and at the end of a 7

receptionist who booked the accommodation rang they said there were issues with housekeeping and laundry and we

dirty laundry left in room and carpet not hoovered

laundry all over the floors for hours throughout the day

50 when they called on my phone to say they would need to cancel my booking because the had a laundry issue

convenient location for the golf event

gorgeous hotel, food breakfast and dinner excellent, staff charming/

did not like the glass tables at breakfast, makes it a very noisy meal with all hard surfaces

ambience to hotel lovely position and bar and lounge area very good - staff extremely attentive also the bathroom

from the spa services hotel room and of course the staff are a real asset to the overall experience

at breakfast for continental breakfast a little disappointing - i would have liked a bigger choice of

aircon; very hard to find somewhere in the room to dry laundry; minibar was barely below room temperature; some

the laundry service is reasonable so don t overpack

and my two small grandsons was exceptional and the view from all three windows over royal troon golf course and

breakfast with lots of options

lots of parking, very helpful and friendly staff.

as stairs and staff cupboard was near our room and the noise from the trolley going past with laundry beneath

well kept gardens and exquisite rooms with plenty of parking available

there was a good choice for breakfast - cereals, continental, toast

free parking outside your door

breakfast was nice, early check in and staff were attentive.

lots of golf memorabilia if you re j to that sort of thing

couldn t find the wifi code

parking the car was just a bit tight, but really fine. great to have on-site free parking.

fantastic access to beautiful gardens. immaculate! very pet friendly!

/ rooms are immaculate ,staff are so very helpful and friendly food is great easpecially the breakfast , my

thing was my room was above the bar so a little noisy and i think near the laundry i kept hearing a noise like

we brought our pet dog along and were made very welcome

the breakfast was lovely & the staff were great 10 out of 10.

convenient location, free parking

chris, the night porter, bar tender, jack of all trades, took excellent care of us

very clean comfortable apartment staff very helpful and friendly secure parking

only downfall was couldn t access the wifi in lodge

the small kitchen was modern and well equipped

couldn't door more for me, the room was spotless and internet, tv's and kitchen facilities were all top notch

apartment was spacious and the kitchen was very useful

it is next to the laundry room & lift

room was directly opposite the laundry room which was busy

laundry directly across from the room was a bit off-putting

wifi was intermittent and overall poor which was a pain due to phone signal being weak too

bedroom very clean. spacious. staff friendly. good parking facilities.

realise when booking this hotel that the gym, and spa and pool offsite

over priced drinks from the bar and waitresses at breakfast very grumpy but over all a great

nice just to spend our wedding night without our kids but not to far away from them

facilities, room, evening meal with drinks and full breakfast. next to rugby park.

hotel with plenty of parking spaces, and lots of choices at breakfast

laundry scattered around corridors

laundry room doors were left lying open which was a bit unsightly

noise in my room was loud at all hours must have been a laundry room next door or underneath

laundry cart (full of used sheets) was left outside our room for the duration of our stay

we were in a room this time across from the laundry which i have to say is very very noisy so early in the

reception staff (including the beautiful collie dog), bar staff on the evening and the breakfast host were

lovely comfy lounge bar serving good quality meals or you can eat in the restaurant where breakfast is served

i suppose kids in a bar seemed annoying to me

playing golf competition nearby, perfect location.

on the first night i asked for room service after an horrendous journey due to the flooding

be one of the nicest places we have ever stayed at, if it wasn't for one thing: the fact that the laundry room

noisy laundry room right next to our room

constant overnight noise from some sort of heating/ventilation system in a laundry room.

it would stop by 9pm as it was the kitchen fans outside, i strongly suspect it was actually the laundry which

due to wedding till well past midnight, woken up by a fire alarm as well, our room was next to laundry room so

great for kids

no concierge no valet parking no dressing gowns in room

our two kids absolutely loved the swimming pool and the beach

great for kids

room was spotless and very comfortable with plenty of space