good wifi

we ate together in the bar and the meals were fantastic

no complaints at all .great car parking which means a lot.good

to town, plenty of onsite parking

staff friendly and breakfast lovely

as stairs and staff cupboard was near our room and the noise from the trolley going past with laundry beneath

location for the town and surrounding area - especially if you like golf or if you'd rather spend your time on

a great restaurant & bar & fabulous rooms with loads of parking

restaurant and bar area are very pleasant and the food is lovely

the location is quiet with plenty of parking

the laundry service is reasonable so don t overpack

aircon; very hard to find somewhere in the room to dry laundry; minibar was barely below room temperature; some

the restaurant we were positioned near a big family gathering who allowed their kids to run about and couldn�

realise it's a pet friendly hotel, but, not really liking pets in the bar where we were eating

room service didn't arrive with my valentine prosecco night cap

the restaurant not being pet friendly

could do with grab bar in shower

scott s for dinner anchorage for lunch and harbour bar and not far to walk into the centre of

wifi network ids for each room is awesome, but passwords need to be random for each room

the three colouring welcome packs were a nice touch for the kids

ambience to hotel lovely position and bar and lounge area very good - staff extremely attentive also the bathroom

gorgeous hotel, food breakfast and dinner excellent, staff charming/

hotel with lovely bar and restaurant

staff, excellent food and the spa is a delight

i had to go to the kitchen to locate staff to order desserts one evening, as we had waited long enough and no

thing was my room was above the bar so a little noisy and i think near the laundry i kept hearing a noise like

outside area , large bar and dinning area which accepted our large german shepherd , extremely comfortable bed

lovely room good food and pet friendly place

excellent room service meal

fabulous breakfast

room was directly opposite the laundry room which was busy

laundry directly across from the room was a bit off-putting

it is next to the laundry room & lift

the staff were so professional, friendly, welcoming and accommodating in all aspects from the spa to the hotel

food was delicious, spa was relaxing, even enjoyed a game of pool over at the sports bar

dirty laundry left in room and carpet not hoovered

laundry all over the floors for hours throughout the day

receptionist who booked the accommodation rang they said there were issues with housekeeping and laundry and we

50 when they called on my phone to say they would need to cancel my booking because the had a laundry issue

was perfect for what we needed - location was spot on for both preswick and troon golf courses

paper thin walls , no facility to change money, no lift no laundry facilities

the wonderful friendly receptionist immediately offered me a towel to dry myself off and a laundry bag for my

money, room was clean and nicely decorated, comfortable bed, breakfast was lovely and no problem parking our

staff was poor, menu advertises room service till 9

slightly bigger car parking facilities

laundry cart (full of used sheets) was left outside our room for the duration of our stay

noise in my room was loud at all hours must have been a laundry room next door or underneath

we were in a room this time across from the laundry which i have to say is very very noisy so early in the

laundry scattered around corridors

laundry room doors were left lying open which was a bit unsightly

laundry in corridors from cleaning rooms

the only aspect we didn't like was the laundry piles near the lift.

were given a room near the laundry which we thought would have been a bit of a nuisance although it turned out

staff took care of some laundry for us which was helpful

stairs up to the family room with small kids

laundry service timing is vague and uncertain. makes planning for laundry tricky

it was right across from a swing park which was great for our kids

great parking ,delicious food and breakfasts to set you up for the day

rooms were lovely with very comfortable beds, furniture, great shower and brilliant wifi

there’s a kids play park right across the road which was perfect for our toddler

it is so dirty, has a damp smell, the storage room for the laundry was open, and the door for the leisure centre

laundry service. shower. cleaning

5 room service tray charge

staff centrally located excellent breakfast overall enjoyed our stay would definitely recommend the

spa needed tlc bar prices expensive, breakfast a bit dry !

we could also hear what sounded like laundry equipment below/nearby the room during the night time period

we had a lot of laundry piled up outside our room for a lot of our stay.

also no privacy in back room as it s near the laundry for the staff to enter and i got a fright when getting

short changed even though we had booked several months in advance for a 3 night stay, 26 bags of laundry in

on arrival past the checkin time we were surrounded with laundry bags and trolleys and this was the case every

excellent breakfast. good choices. great bar and particularly the staff

staff was freindly snd helpful breakfast lovely had a dinner in resturant to which was

staff were welcoming and helpful and both dinner and breakfast were delicious

breakfast in morning was exceptional and kept me going all day

car parking was an issue over the busy periods

nice just to spend our wedding night without our kids but not to far away from them

comfortable rooms, good parking, nice bar area

prices for food room service, cost 28 for two ham and cheese sandwiches and a chicken

systems not work re wifi and billing on departure

room service was fast and good value

breakfast were of a very good standard, the staff were friendly and engaging and there was good parking for our

room ready for us arriving but the hotel upgraded our room and gave us complimentary drink at the bar while we

breakfast not before 8.15 am so not convenient for early golfer or business people

i did not sleep well at all and suffered from pains in my back and basically ruined my weekend of golf at

wifi in annex rooms (we had two)

reception staff (including the beautiful collie dog), bar staff on the evening and the breakfast host were

lovely comfy lounge bar serving good quality meals or you can eat in the restaurant where breakfast is served

i suppose kids in a bar seemed annoying to me

playing golf competition nearby, perfect location.

on the first night i asked for room service after an horrendous journey due to the flooding

be one of the nicest places we have ever stayed at, if it wasn't for one thing: the fact that the laundry room

noisy laundry room right next to our room

constant overnight noise from some sort of heating/ventilation system in a laundry room.

it would stop by 9pm as it was the kitchen fans outside, i strongly suspect it was actually the laundry which

due to wedding till well past midnight, woken up by a fire alarm as well, our room was next to laundry room so

great for kids

no concierge no valet parking no dressing gowns in room

our two kids absolutely loved the swimming pool and the beach

great for kids

room was spotless and very comfortable with plenty of space

wifi is weak and/or inconsistent.

breakfast was well serviced , dinner was excellent service was great , service of staff was

quiet area easy to find with plenty of parking

they accommodated an early breakfast as we were travelling to the open golf

excellent breakfast and service. friendly staff. thoroughly enjoyable short stay.

dinner and breakfast

the staff was very helpful, the room was comfortable and clean and the food (breakfast and dinner) was incredible

and facing main road house wasn't that bad considering room was fine bathroom on small side breakfast was good

breakfast was lovely

breakfast staff was amazing, so friendly and helpful covid restrictions were so well handled, felt

breakfast was delicious and all staff were polite and friendly, especially the two ladies serving

parking, excellent breakfast and really enjoyable evening meal

no playground or kids facilities no aircondition

katherine and the rest of the team were fantastic and room service was delivered in less than 20 minutes

quite a lot of loud families with kids running up and down the halls

in house guest laundry

definate noises through the night, fans, refrigeration unit or laundry next to or under room

ample parking, good location for us as working nearby

were excellent, room was a good size, bed comfortable, wifi was good, tv was good and breakfast was lovely

the hotel was very comfortable, parking was a breeze, the restaurant and bar were great with a good selection

the bar area and restaurant are fantastic

the day of arrival we had problems with our water and the hotel organised early check in for

wifi is very poor

at midnight i was awoken by the young party goers leaving or rather staying outside the reception bar area, the

great room

car parking is free, which is great to see for guests and very refreshing from the norm

spa facilities where so good and my 2 daughters loved the pool

wifi was a bit dodgy and i had to it in the corner of the room to get a reliable signal strength

spa amazing jacuzzi could have been slightly warmer

we just had breakfast

we liked the laundry service

kids had an uncomfortable sleep on a hard as rock sofa bed

the room service meal was also quick and delicious

always a good breakfast and comfortable room. very close to the airport.

interconnected family room perfect for travelling with kids.

staff member told me that they had a problem with laundry etc which had held the room cleaning of the room uo

no laundry facilities

room itself- ground floor opposite the laundry room

location and friendly staff. also the buffet breakfast was excellent!

little breakfast options if you have an early flight

staff had to locate a bottle of brandy in another area finally on arrival a large bag of obviosly laundry was

room (303) was positioned right next to the laundry room which had machines on all night long which meant a poor

didnt work in room no hair dryer had a room where i could hear staff making noise taking laundry and rubbish

to complain about although it was noisy on the first night with the laundry delivery but that s not hotel

sure if the hotel is pet friendly but my partner and i are both really allergic to pets and something started

when it was still going on at midnight i called down and she said it was coming from the laundry and nothing

parking validation was easy. short drive to restaurants and laundry facilities.

facilities: gym, breakfast,wifi free which is normal for the century we are living

the gym was fairly reasonable and everything worked fine

bar and restaurant in the hotel and options for eating and drinking in the mall

also the laundry service is not up to standard, i gave in my laundry well before 9am as directed by the

selected this castle hotel because the kids really wanted to stay in a castle

on-site parking was a plus as was the short walk to the

com the pet friendly idea and not to put the guest in the spot light ok arrival

pet friendly , room , friendly staff , food

great breakfast, and lovely staff. we had an evening meal too and it was lovely

evening we tried to order room service snack, but were told only a three course 'fathers day' menu was available

free wifi that actually worked was a definitely a bonus

is wifi there, but i couldn't connect to it, my husband could but a weak signal

last time i stayed breakfast was in the ballroom, this time in the bar which wasn't the most comfortable

) large tv, plenty of storage space if you need it, free wifi and a relaxing yet powerful shower

the parking is available at the property which is very helpful

great value, comfortable room. great location and parking. regularly stay.

instructions on the room card for wifi did not connect

like the excellent, large, free onsite parking area

dirty laundry from another guest still in our room when we checked in

i arrived to book in and went to my room, the corridor was filled with dirty towels, laundry, cups, glasses,

they even did my laundry for a small additional charge

to enjoy an evening meal but they looked and smelt delicious and were reasonably priced as was room service and

food in the restaurant was excellent, very good quality and very well priced, good breakfast.

beds sagged a bit in the middle. no blow dryer or laundry services.

better to have laundry

cleaners carried dirty laundry through the eating area

quality extremely poor, pet friendly so was kept awake by barking dogs

wifi intermittent

on second day when i left my laundry outside door to be exchanged, we returned to our room to find that new

from more vegetarian options, a better selection of cheeses, and perhaps some pancakes for the kids

do with a water fountain in the pool area not just in the gym area hated the idea of having to go out to

we loved the late check out and the lovely little touches -i

food at dinner was reasonably priced with good deal - kids eating free

staff members at the reception could be a bit accurate to details as i left some items for the laundry with

early check in and free guest laundry albeit dryer needs an upgrade

shower ran hot then cold. room next to laundry so smell in hall was not great.

laundry facility was a plus, and moderately priced

placed next to laundry room so wakened with water noises and banging and clunking trolleys from 5:30 am

someone was in and out of cleaning/laundry cupboard late and through the night

laundry was never picked up although it was lying in the room in the right

it was far away from a lot of laundry service places.

freindly helpful staff. pet freindly. very clean and spacious room.

could they not of got some from the kitchen

to concert venue, good size bedroom, comfortable bed, pet friendly , liked the automatic lighting when i got up

loved the bar and the clean rooms, great value!

we had hot food from the snack menu which didn't look too promising but the barbecue chicken, mozzarella sticks

from the receptionist,breakfast,room, wifi and all other services

location, fun atmosphere and late check out

no laundry service.

our room was very large which was great with 2 kids and the view was stunning over the clyde

in morning we asked if we can get a late check out as we were so ill

wifi was poor on 7th floor

nice view from the room, quiet floor, good wifi, courteous staff

laundry facilities would have been useful though i appreciate that might not go with the style of

breakfast was delicious

of new spa makes the location a bit of a building site

number and our name as well as our preferences for meals, they were in the process of building a spa so there

food was great and bar area was really good too

all over it none of the shower gels etc had anything in them we were next to either boiler or laundry dry room

the ac never worked, breakfast was cold, laundry was 12 per bag

we re also very grateful for the laundry facilities it was convenient, affordable, and extremely helpful

loved the pool and room size and fomfort edcellent for kids iim looking to book again hopefully next

we required early check in and it was sorted absolutely fantastic

the laundry machine noise at night in the 3rd floor

window had brown packaging on it, the t v didn't work and the continually humming noise from the laundry room

our room was above kitchen and laundry

the night, with constant loud banging from some sort of system next door (perhaps a boiler/laundry

i asked about laundry

i asked for laundry services and he didn't know the price or how the service works

quite badly as if it had been used before and just tumble dried, i would suggest changing your laundry firm

the windows opened (which we loved being able to do), we listened to folks at the restaurant/ bar across the

unfortunately the bar was closed

internet wifi was slow

one occupant, i was given a room prepared for two occupants, and hence when i left, the amount of laundry would

laundry service not available at hotel

the trip was ruined by a 100 laundry bill for one bag of laundry

from the spa to the gym, food, car parking ; staff they are all a1

the wifi was not working at all

loved that it had laundry and dry cleaning services since i stayed for 12 nights

staff was very helpful with info on laundry service.

lack of guest laundry as there were no laundromats nearby.

2 days for a laundry service

staff was great from getting an early check in to service at the bar to help with a dead battery

to go up to our room and got to our floor out of the lift we was greeted by a huge pile of solid laundry on the

room service cleaners disturbance in the morning

spa was closed haha but will be open now

it was a complete shambles and if we hadn't driven so far with 3 kids we certainly wouldn't have stayed

room was newly renovated but windows opened dangerous for kids as all floors are high up

facility reception not helpful laundry service is poor carpet was dirty room selection and location was bad room

refrigerator in room laundry is 21 which is extremely expensive, it came back soaking wet and they lied and

located, very nice bar, comfortable beds, snacks and coffee in rooms, laundry service

everything was fantastic, staff, food, location, room, bar area was lovely

bar area very relaxing