the wonderful friendly receptionist immediately offered me a towel to dry myself off and a laundry bag for my

paper thin walls , no facility to change money, no lift no laundry facilities

missing basic items such as do not disturb sign, wifi code, in fact there was no printed matter in the room at

is a modern hotel with great facilities and very helpful staff, the food is top notch and the bar has a great

perfect location for my trip with added bonus of free parking.

dirty laundry left in room and carpet not hoovered

receptionist who booked the accommodation rang they said there were issues with housekeeping and laundry and we

laundry all over the floors for hours throughout the day

50 when they called on my phone to say they would need to cancel my booking because the had a laundry issue

good location to get into troon for the golf

bar service was shocking in our separate party room and prob cost a fortune

spacious room very comfortable lovely free standing bath

from the reception staff to the bar staff, restaurant staff, kitchen staff

i had to go to the kitchen to locate staff to order desserts one evening, as we had waited long enough and no

gorgeous and the setting is magical huge bedroom with a lovely view and a little bunny having his breakfast

laundry service timing is vague and uncertain. makes planning for laundry tricky

location was convenient to the royal troon golf course

room service breakfast a lovely treat, will certainly return

lots of parking

clean and comfortable, food was good , we had breakfast and meals in lounge which were well presented and

the laundry service is reasonable so don t overpack

aircon; very hard to find somewhere in the room to dry laundry; minibar was barely below room temperature; some

for 3 rooms close together as travelling with kids and elderly mother they were over 2 floors and none side by

easy parking and perfect location for beach, town and golf

i loved the restaurant and bar areas

as stairs and staff cupboard was near our room and the noise from the trolley going past with laundry beneath

stayed in one of the small cottages with our 3 kids, it was ideal

the location is quiet with plenty of parking

there was a wedding on in the main dining room so the evening meal was in the bar but it was adequately

and is a unique place to enjoy the west coast but also on the doorstep of some great scottish golf courses

staff took care of some laundry for us which was helpful

laundry in corridors from cleaning rooms

the only aspect we didn't like was the laundry piles near the lift.

were given a room near the laundry which we thought would have been a bit of a nuisance although it turned out

our dog loved the pet friendly atmosphere

laundry service. shower. cleaning

it is so dirty, has a damp smell, the storage room for the laundry was open, and the door for the leisure centre

there were four of us (2 adults & 2 kids ) and the room was more than big enough for us

my kids loved the pool

early check in

also no privacy in back room as it s near the laundry for the staff to enter and i got a fright when getting

spacious room for a family which we accessed outside the hotel near the laundry area

on arrival past the checkin time we were surrounded with laundry bags and trolleys and this was the case every

we had a lot of laundry piled up outside our room for a lot of our stay.

we could also hear what sounded like laundry equipment below/nearby the room during the night time period

the storage girl golf clubs downstairs was an added bonus

breakfast, very comfortable rooms and in an excellent position for visiting the beach and the town

extractor fan noise wifi didn't work in room 23

location, good parking and absolutely great welcoming and friendly staff

breakfast was great so much option and kids were well catered for

thing was my room was above the bar so a little noisy and i think near the laundry i kept hearing a noise like

rooms and food were great. a good location for all the local golf courses

excellent for pet lovers, dogs well catered for

fab breakfast and service. food first class. suits all.

the bar was great and all the meals we had at the restaurant were excellent

a very narrow choice of spirits in the bar with no blended whisky choice for those of us who enjoy a mixer in

great location, lovely breakfast and evening meal. very friendly. nice off-road parking

charming hotel stunning rooms amazing scents and wonderful service oh and the bar food and breakfast was

cosy ,beautiful breakfast

breakfast in morning was exceptional and kept me going all day

professional and very welcoming staff, both at the salt lodge and scotts bar & restaurant

the three colouring welcome packs were a nice touch for the kids

loved the wee kitchenette facilities

the three colouring welcome packs were a nice touch for the kids

clean and well-equipped with the convenience of an ev charger right outside

ease of parking, location, front of desk lady

breakfast not before 8.15 am so not convenient for early golfer or business people

were super attentive, they were really good with the kids

property is lovely however we paid a small fortune for the room with the bath that had the spa in it and it was

information in room informing you of room service and breakfast times

it is next to the laundry room & lift

room was directly opposite the laundry room which was busy

laundry directly across from the room was a bit off-putting

wifi was intermittent and overall poor which was a pain due to phone signal being weak too

bedroom very clean. spacious. staff friendly. good parking facilities.

laundry cart (full of used sheets) was left outside our room for the duration of our stay

laundry room doors were left lying open which was a bit unsightly

laundry scattered around corridors

we were in a room this time across from the laundry which i have to say is very very noisy so early in the

noise in my room was loud at all hours must have been a laundry room next door or underneath

location was good. breakfast outstanding. overall an excellent stay. thank you

clean & spacious rooms with en suite. friendly & welcoming staff. restaurant & bar on site.

realise when booking this hotel that the gym, and spa and pool offsite

friendly staff on both booking in, and those serving dinner and breakfast the next day

realise when booking this hotel that the gym, and spa and pool offsite

reception staff (including the beautiful collie dog), bar staff on the evening and the breakfast host were

lovely comfy lounge bar serving good quality meals or you can eat in the restaurant where breakfast is served

i suppose kids in a bar seemed annoying to me

playing golf competition nearby, perfect location.

on the first night i asked for room service after an horrendous journey due to the flooding

be one of the nicest places we have ever stayed at, if it wasn't for one thing: the fact that the laundry room

noisy laundry room right next to our room

constant overnight noise from some sort of heating/ventilation system in a laundry room.

it would stop by 9pm as it was the kitchen fans outside, i strongly suspect it was actually the laundry which

due to wedding till well past midnight, woken up by a fire alarm as well, our room was next to laundry room so

great for kids

no concierge no valet parking no dressing gowns in room

our two kids absolutely loved the swimming pool and the beach

great for kids

room was spotless and very comfortable with plenty of space