staff full size name brand shampoo/conditioner & bodywash on site guest laundry great breakfast plenty of

nice breakfast, comfortable and clean bed, pool is nice

the breakfast was good

super slow wifi internet access. the room was a suite in form not function.

size name brand shampoo/conditioner & bodywash on site guest laundry great breakfast plenty of parking

the laundry area needs to be keep t clean

room was across from the laundry room where the maids work and they were enjoying each other with lively chatting

the laundry area is out of

has pool and laundry

the staff, with the exception of the laundry folks, were outstanding

when i called to get more, i was told they had run out the day before and had just started doing laundry

the tv was out n the dryers in the laundry barely worked

i d have to pay for it well i m paying now for a suite and end up in the something like a laundry room

piles of dirty laundry

pet friendly

convenient parking and good facilities, especially the free laundry

no continental breakfast due to covid/

convenient parking and good facilities, especially the free laundry

really create a vacation there was no pool available for us and it was a big thing with our kids

we only stayed one night and didn't get to enjoy the indoor pool or the gym

there is an adequate fitness room and a laundry (which wasn t working last time i was there but i believe

the pool was not available to use due to maintenance issues.

the gym was small and with poor equipment

to get to, plenty of parking

breakfast was good during our stay and staff was pleasant and helpful

liked how great the staff was, the pool, the gym, and even the breakfast

i didn t like how parking filled up quick at night.

kids running up and

we plan to stay here in the future when we visit our kids

we plan to stay here in the future when we visit our kids

small pool, and the laundry room was tiny! beds weren t that comfortable either.

bartender bruce, was very rude

did not enforce people wearing masks police had to be called out because of motorcycles all over parking lot at

heater to pool was broken and water very cold ud83eudd76 unable to use the pool

we were approached by panhandlers in the parking lot

breakfast was decent and included and the gym is beautiful and clean and everything works

staff was polite and the pool was nice

very clean staff extremely friendly and helpful great breakfast

could not use indoor pool.

breakfast was decent and included and the gym is beautiful and clean and everything works

the pool was too cold for us to use like we had hoped.

the pool was too cold for our 3year old grandson to play in so we didn't get to use it as much as we

we had a pet with us. the communication about having the pet with us was lacking.

the wifi would not connect

brianna at the front desk was wonderful, also the lady that was taking care of the continental breakfast

guy at front desk was rude, and parking lot was dangerous

25 dollar deposit for non smoking rooms when that should have been included with price

i use a nicotine vape and i hit it walking up too the window and she screams at me no smoking at the window

asked for a non-smoking room and it was supremely impregnated with the smell of cigarettes throughout the room

smoking rooms ud83dudc4c

laundry facility was near bye

laundry room had broken dryers and guests left clothes in washers and dryers for

smoke all the time at bathroom, elevator, halls, outside garbage cans full mostly time, the guest laundry did

i asked for a clean blanket from laundry and it was covered with human and black dog hair so i had to buy

there ever again or at least not if she s still working there and we had a room right next to laundry facilities

no self laundry

both bar and restaurant close too soon

there was a bar and restaurant, and another eatery on the property

staff in the restaurant and bar was rude they acted like we didn't belong there we were ignored several times

plenty of places to plug in the phone and wifi was free

location, room size (one bedroom king), pet friendly with great walking areas, hot breakfast,

like the countertops in the kitchen area not wiped down

good breakfast , nice room , helpful staff

location, room size (one bedroom king), pet friendly with great walking areas, hot breakfast,

it was only for one night, i wiped down everything in both rooms, living room, and definitely the kitchen

didn t look for amenities so was surprised no laundry facilities no restaurant

one front desk person didn t know about the laundry facility and pretty much guested her way

great staff, size of room great, laundry next to room was perfect.

gym was out of order, bathroom was crappy -- shower valve backwards -- hot water was cold & cold

wifi didn t work on any of our devices, shower curtain falls to the middle so ends don t stay

quarters for laundry and suggested i go over to seven 11 to get some

the laundry facility was out of service ago we couldn't do our laundry

their staff shortage included at least 3 housekeepers that were just hanging out, in the laundry area (not

i always saw house keeping cleaning. i liked the laundry and gym facilities

laundry in the building

my kids loved that there was tea and hot chocolate available in the lobby during non-breakfast hours

this allowed us to watch tv together after putting the kids to bed, which was an unexpected treat

the hotel room, lobby, parking lot, and gym were spotless

i used the gym in the morning and evening

breakfast was very nice

the laundry room was opened to the hall so that is all you smelled coming in and the rugs were wet and

only thing i wanted to do that i didn t get to was laundry, the guest laundry was out of service but that wasn

laundry was closed

kitchen was often closed and the road was a little dangerous to go across the way to get

shuttle option. very friendly & helpful driver & front desk team.

like that they had a pool of workout room a laundry room breakfast in the morning and some staff

but a little bit more variety at the breakfast bar would have been nice

the checkin staff was excellent. airport shuttle was great, really close to the airport.

the free breakfast was a great amenity, but maybe lacking in quality of food.

the breakfast was delicious

location, clean, covid masks enforced, pet friendly and the front desk staff were wonderful

narrow parking

room was spotless, shower and bathroom looked like they were never used before, pool, breakfast buffet of eggs

clean room, awesome breakfast with many options, great location and exceptional customer service throughout the

breakfast good, employees excellent

close to airport, room service was good and quick, room is spacious, clean and nice, overall it was fabulous

glad they have a shuttle bus it is was great to use.

so no room service, we had to pop downstairs to grab our meal and take it to our room

free shuttle to and from the airport

airport shuttle service, quiet, comfortable, well-equipped

fact that the laundry service was not free and even worst, needed quarters to put in the machine

liked the laundry being inside the fitness center and the fitness center being available 24 hours

is a laundry room on the first floor, but it requires quarters and there was no machine to exchange

very accomdating staff, on site laundry, gym, allowed us to check in early after flight cancellation

they also have a laundry area and really everything you need

door to enter on wrong side slow toilet needed more flushes to clear toilet too low and small laundry dryer

small hotel sizeand three floors was easy to get to room quickly, easy close and plenty of parking

the inside pool needs a little attention, but i was glad they had one

i liked the location of the hotel. plenty of parking.

to pandemic the gym was closed

kitchen area was furnished with basic supplies, on site laundry was at no charge to guests, common areas were

weekly housekeeping but there are laundry facilities, and you can get new towels whenever you want

the outside grill area the laundry the fact that it has a kitchenette in each room

location and surprised laundry use was free during pandemic.

easy parking & location

staff, cleanliness, updated look, on site laundry

the only thing was the restaurant was closed so no bar and no breakfast

pool/spa closed...which the customer should be made aware of

no complimentary breakfast.

no breakfast which was advertised on booking

laundry service was not available as washer was down

my kids went to the pool and one of the staff was rude about them being in the pool

breakfast was cancelled due to kitchen

location was excellent, the room was spacious, comfortable and spotless,the pool truly enjoyable, the breakfast

the gym was a bonus, and the staff was amazing

hotel has no laundry facility and on booking it stated that it did

everything was great, we stay there every time we visit our kids in huntersville.

parking was easy

the breakfast was the best i've had at any hotel in the last several years

pool water was dirty especially in the morning and too many in the pool at one time.

charge way to much for pets and do not refund the deposit after checkout

i also enjoyed the late check out feature for a pretty good price

ice machine wasn't working, the tv remote and refrigerator in the room didn't work, the pet deposit was

the tv, microwave, refrigerator, and the wifi did not work.

lots of parking convenient location and i had 2 dogs with me, the

ice maker or laundry on the floor we stayed on

laundry facilities weren't working when we stayed

gave me room across from laundry room

my room was right across from the laundry room so the people working were very loud.

that the pool,laundry room,and fitness room were out of order.

i haven't ever did laundry in a hotel and that experience was actually good

the floors are sticky the laundry room has 2 big trash bins that smelled horrible

comfortable and pet friendly all what we needed!!

i thought the breakfast needs some improvement by offering more of conventional choices. thanks

loved the room and easy to navigate. pet friendly and quiet. great atmosphere.

attempt to use guest laundry services, only to find that the detergent machine was out of order

staff was super accomodating..breakfast was good

breakfast fresh n tasty and the front desk personnel was friendly n knowledgeable

pet hair on the floors as my wife and child both are allergic

free breakfast was great with a variety of choices

in the lobby and breakfast area not to mention all the noise from people going in and out of the laundry room

morning breakfast space was over crowded one morning we had a group of 4 children unattended by parents

was surprised that pets were allowed to stay

wifi sucked, kept cutting off or disconnecting, no fox news channel on the tv, no hot breakfast

because of covid, i am sorry i didn't get to use the gym, pool or have normal offered breakfast.

find that the back of the house need to have more attention, (example) the laundry must be looking more clean

ice room and laundry accessible

have a guest laundry which is open from 6am to midnight everyday

com has put me n a smoking room even though i always request non smoking

breakfast was provided, and good

clean, nice gym, guest laundry and very nice professional front desk.ud83eudd17

we also ordered room service for dinner and it was very good quality

friendly staff and close to the airport with free shuttle

airport shuttle was troublesome so i took a cab and uber

they even managed to have room service deliver food to my room after my very late check in

it cost me $10 to do one load of laundry

spacious room, indoor pool and hot breakfast

gym was terrible , ;location isn t the best, without transportation i dont think you would want

suite had a kitchen area

we left to go see family for dinner, came back within a couple of hours we see roaches on the kitchen wall

the laundry room was out of order. i really needed that for the amount of time we stayed

good parking clean and friendly staff. great breakfast!

breakfast was kinda blah-but it was free!

the pool was not finished so we did not get to use that. not by any fault of their own.

couldn't use the pool.. but not the property fault

laundry and gym also big and super helpful- my 4 kids enjoyed the indoor pool very much

location was great, kitchen had a lot of amenities that we loved.

rooms are huge and love the kitchen area

clean room, nice kitchen area, comfy beds, new bathroom, pet friendly , convenient

breakfast with very helpful, friendly kitchen staff

laundry, spacious, great great breakfast

the laundry room is a bit warm but was very appreciated a little expensive

when i asked the front desk clerk she acted as if i was putting her out bc she had to go to the laundry room to

i would not let my kids take a bath here

we couldn’t get any signal on the kids or family networks

easy to check in and check out. very clean and laundry is very easy...

breakfast was decent

parking is not adequate

the beds were super comfortable. the breakfast was great.

the hotel space and the breakfast!

a nasty attitude and when i came to the front to get some wash cloth was told their waiting on laundry

i love the facility, the room and the pool

the bar and food area should stay open a bit longer

the location right off the highway, plenty of places to eat nearby, nice clean building, great pool, comfy beds

it was in a good spot and clean, nice fire pit and pool

as i recall this staff member had to stop laundry and be pulled into making eggs

having a hot breakfast was nice and so was having a laundry room

wifi did not work room was not really clean

outside was good, nice pool, clean property & it felt safe enough, rooms were basic but clean, breakfast is

wifi access not good. front desk personnel lacking

smelled like cigarettes and wet carpet, constant noises through wall from staff or laundry room all night, decor

clean and good facilities hot tub gym business center good breakfast

slack room service they did not bring towels. saw a roach on saturday morning.

weekend bar hours. but, i understand it s a slow time of year for pleasure traveling.

on the website it made mention of room service but not really any once we got there

the laundry setup could use some improvements, but it s not a major problem.

there was no internet, no laundry, no fitness room

a somewhat musty odd smell - like some previous guest had been smoking in the too.

waffle machine broke. wifi had a very poor signal

only thing is that they always stop breakfast before the 9:00 time that is posted plus the eggs are always

shopping or restaurants near hotel, outlets not working in the bathroom, no restaurant or guest laundry room,

the breakfast was delicious

pool was closed,cleaning rooms only if you requested,and no breakfast

very clean room, polite staff, convenient location and good breakfast

that they tried their best to accommodate an early check in when i arrived

the laundry person had disappeared on her so i had to go get them which was fine

friendly staff. breakfast included. laundry available. we'll situated.

didn't eat breakfast i woke up to late and had to go very clean

small problem about pet fee which was dealt with immediately to my complete satisfaction with no

the pool was also closed which was disappointing

pool was closed! shower was cold and our room was right next to the laundry, so noisy!

meager breakfast although it was advertised as included with stay

i didn’t like that the stairs where not close to pool or the middle section of the rooms

parking was easy, and plenty of handicapped parking

they accused me of having a dog and charged me an additional (unauthorized) $51 for having a pet

shower head is set at an odd angle so that you are squished up against the metal hold bar installed in the shower

supplies in kitchen were

great breakfast and coffee. loved the rooms. hotel lobby was great.

we are fully vaccinated so wasn t to concerning for us but if you are traveling with small kids or adults

amazing staff! the pool/weight room and put put golf.

laundry services

fantastic clean hotel with wonderful staff. kids loved the pool. restaurant was good quality.

also great service from the bar the previous night

fantastic clean hotel with wonderful staff. kids loved the pool. restaurant was good quality.

on-site restaurant/room service: the website said there was an on-site restaurant and room service and these

i do not know if it was the lack of cleaning among the bed sheets or the use of an irritative laundry detergent

the staff is awesome and the heated pool and fire pit are nice. the cleanliness is a huge plus!

the pool was close, and it was extremely hot that day.

no wifi

we booked the room thinking we would be able to use the pool and it was not open

bar was closed on friday and saturday nights - really

shuttle service was convenient

gym facilities were good but there could be a couple of extra pieces of resistance training

friendly people, clean with everything needed in the room, spot on shuttle service, nice workout room

no restaurant and bar was closed on weekends.

there is no coffee pot in the room nor did they have laundry facilities.

pool table inside

and the shuttle from and to the airport was on time and the staff was very kind

gym was open

there were various seating options, a pool table, snack store, and a bar to visit later

i will stay here again.... just when the pool open. i love the room & staff.

swimming pool not open cookies not available no restaurant close

the staff were friendly and the included shuttle ride to the airport at 4am was a bonus

thing i didn t like was the wait at breakfast and wish the bar was open more throughout the

i was very happy that they had free parking.

also lazarus, shuttle guy, we re accommodating at 4 am and even though breakfast didn t open until 6:30,

my room was consistently well maintained, and the gym was well equipped for a hotel

a morning flight to catch possibly have yogurt and fruit available for those needing the 7 am shuttle

shuttle was great and extremely quick and convenient going on the hour and half hour

hotel is 7 minutes from the airport and the shuttle is convenient and quick

i didn t like that the property didn t have laundry room.

no laundry facility at the hotel

i didn't like that there was no self serve laundry and no vending machines

no laundry room and pool was outdoors

the gym was small, but the peloton was actually functional, which is rare in hotel

pool access, gym, laundry room and places to sit to do work or just relax with a cup of coffee (coffee available

the laundry room everything was so

loved the location, the parking, and the facility

had a kitchen. was overall clean.

spacious room with a kitchen and a great view on the lake and great fitness center with walking pads and weights

one of the laundry attendants was rude.

also the laundry machines need to be updated to take credit cards

the laundry supervisor was very nice. she was very sweet. she is a 10/10.

said there was balcony and there wasn t really and no laundry facilities

the shuttle has to be early morning not after 6am

no laundry facility

this property staff was horrible during my check out process, i asked for a late check out when i checked in,

inside bar a plus

they figured out how you give a decent safe breakfast

pet friendly

only one pool table i wish there were three

would have used the pool if it was enclosed

was out downstairs, impossible to enjoy the bar, lounging area, or gym

pool was chaotic with kids splashing around throwing a football and knocked over my drink

the morning staff weren't the friendliest. the breakfast also wasn't my favorite.

the shower area offers no privacy if you are traveling with others or kids, as it is an open concept

front desk staff and the bar staff both

it is not meant for friends and family with kids

rooms were clean, quiet and very comfortable. decent fitness room; nice pool and bar.

modern, fun vibes, great bar area, comfy bed & free water in the room.

pool or laundry like the tru hilton in florence sc we were disappointed

no laundry

pet price per night extremely high. would not stay again due to this.

convenient location, plenty of parking and was very clean and inviting.

clean comfortable room, great breakfast and pet friendly

breakfast area where food was was too tight

the kitchen set up was nice except no stove

there's a kitchen with a stove, full kitchen, garbage disposal and all

the pool could have been longer and deeper at the deep end.

wish the kitchen area was more functional and bigger and a bigger tv

breakfast is delicious, staff is wonderful

pool and fire pit!

even though we didn't get to spend anytime out on the patio/pool area it looked clean and the fire pit looked

the shower, the bed was comfortable, the pool was heated

night we stayed there it started to rain and there were some kids in the pool that didn't bother to dry off and

rooms were spacious, kitchen facility in the suite was good

i rented 2 rooms and my kids sheets were the same

room service costs reasonable, and quick service

like the bar and little restaurant and all staff i encountered were

inexpensive onsite parking, free wifi, and free breakfast enhanced great value

you need quarters to use the laundry machines, which was kinda inconvenient

extremely clean a d comfortable, beautifully decorated, good breakfast and friendly staff.

it was super clean and the bed was comfy, breakfast was yummy!

clean hot breakfast busy walking location!

decent fitness center

no in room coffee, gym wasn't as large or well equipped as i had hoped and there wasn't a pool

front desk crew is great. secure, clean. decent gym

nice rooms, windows with a view were nice and our spa tub was really nice

pet friendly

we enjoyed social hour and working out in the gym

room service took forever getting our breakfast to our room

i enjoyed the two bar and restaurant accessibility.

guests on either side of us, plain bedroom, creepy artwork in room of women with no eyes, no room service

i took my wife on our wedding night and paid for rose petals to be in our room and we did not get them

food quality could use improvement the spa is awful

you get a card key to access the hotel elevators, pool, laundry and your room

gym was under renovation but they offered free use of the ymca nearby.

nice pool and great room set

the bar, the pool and the dinner area was closed due to the virus so even though i understand, it would have

didn t like u had to not for your wifi, the first room i had the pull out bed was disgusting it look like it