there were not enough towels in the room- when we requested some- we were told they had to do laundry- there

they still have pool closed

very friendly and accommodating staff, comfortable, nice breakfast

couldn't get wifi to work, but no big problem

bed, the size of the room, the parking, the to go breakfast, the quietness and the coffee

had to bring our own towels down to the laundry room to be able to get clean towels

not sure if it the laundry detergent they

there was no laundry bag, no coffee pot

we arrived to a screaming match between employee and a very mad family member of employee out in parking lot

they served breakfast and did not use the covid pandemic as an excuse not to.

had anytime to use laundry room

everything was great....the bed the cleanliness ,pool,laundry facility and the bar ..,

the laundry room was easily accessible,

the wifi was slow

was very nice to me and my kids

there wasn't anything we did like. the variety for the kids was really good.

kitchen features too less equipment for cooking.

everyone was extremely nice except for the breakfast ladies

breakfast is to go during the week but a good variety to choose from

pool was clean and even had water toys for the kids

the kitchen area was very nice.

my kids had a great time in the pool

the breakfast was very good, clean rooms, clean pool, friendly staff

it has a kitchen

pet deposit is absolutely insane i had to pay $150 just to stay there one night with my pet

the restaurant downstairs was delicious and the drinks at the bar were decently priced

the pool was closed and i was charged more than i was told

there was an on site gym, free parking, and free wifi

the wifi was not free?! they charged for it.

the gym could be much, much better

nice staff, clean, gym, laundry, breakfast excellent

the pool was clean and the laundry facility was also clean

doesn't have indoor pool or spa

staff is so friendly, breakfast was good with options offered and the location with surrounding places to eat

aside from that, the ac was awful and the wifi was impossible

didn t like that the laundry cost $2 for the washer and then $2 for the dryer

was very nice they provided towels for the pool, theres a fitness center, business center, and laundry machine

heard water running on and off all day and night, i believe we were near the laundry room

she even gave us laundry soap so my son could watch his military gear at a local laundry room because the one

think the gym was a bit small and could use improvement

the hotel should have a laundry card where customers could get one and add money to it .

that it was pet friendly

was given a pet room, let the front desk know myself and my children were allergic to pets (specifically animal

didnt have a list of channels, and i was never told where breakfast was served or what times

they set up their party in the parking lot right by the pet area

laundry facilities were broken and unavailable, they advertise a grab and go breakfast but didn t

there wasn't a hot tub, pool was cold

all of breakfast wasn t fully available thru the breakfast hours

customer service and not sure if breakfast was serve, no comment or communication regarding breakfast, but

parking is very hard to find near the building during evening hours

that they still have smoking rooms.

non smoking room but the hallways smelled like cigarette smoke, very crowded rooms to much furniture

dirty, people standing in the parking lot partying at all hours of night .

people were smoking weed on the third floor

there were no wash clothes, trash can/bag no ash tray in a smoking room no ice bucket

pool was a bit small. laundry was a bit expensive for the size of the machine

free airport shuttle but book in my advance

just pool needs some attention

pool was a bit small. laundry was a bit expensive for the size of the machine

the pool area needs a little attention

laundry room was a little expensive

fantastic rooms were exactly what we needed and they have a laundry room which was great

i also liked the laundry room hours as well as the indoor pool hours

wifi

charged an extra $152 for our pet and booking

they also offer laundry which was helpful

small parking lot

i had to drive an hour away to take my kid to va beach because your pool was closed the entire time of our stay

no indoor pool

the pillows weren t the greatest. no room service no clean towels either

the kids randomly banging on doors in the middle of the night

i didn t like was that there wasn t adequate pots or other things, in the kitchen, ie: a toaster, coffee

there should be some consideration for late check out

and also juice and yogurt for kids in morning

breakfast could have been better, we didn't eat just got coffee and it was lkue warm had to heat it

we were also not able to do laundry because someone had multiple loads for the one set of machines

laundry room was spotless

gym, coffee in lobby

bar area in main lobby was nice too

pool was closed

bed bathroom laundry attention of mrs ornella

no noise, no bugs and everything worked except for the elevator. easy parking.

weird hvac was ancient lame breakfast because front desk didn't have me sign tablet at check in, next front desk

clean not bad area comfy bed good wifi

breakfast was sparse

morning breakfast it wasn't bad i was able to get ice couldn't couldn't use the laundry room though because the

sheets in the room and floors not vacuumed and dirty laundry no ice buckets had to use a bag one trash can water

use the laundry room elevators weren't working my husband had some problems he fell in the bathtub and they

laundry room was broken, our room had seen some things i m sure pete her be respectful and leave

the pool parking

were fantastic and friendly,great location close to town,has free laundry facilities,overall highly

proximity to the coliseum shopping stores everything wonderful staff wonderful service ie gym laundry room

, fitness center laundry room business center, etc

laundry and kitchen facilities and the prompt and kind assistance from the staff

i like the convenience of the pantry and the laundry facilities

instead i had to walk to laundry with the

pets on designated floors

kids enjoyed pool and sauna

couch was kind of dirty, toilet paper was already used, wifi barely worked

kids found a condom on floor, stains on lamp , couch and couch bed

location is always a wonderful thanksgiving and being able to do laundry and enjoy the blessings amen hallelujah

charged $12 for a $3 wash & dry (separate wash & dry)(laundry)

bed stocked coffee bar fridge & microwave spacious br hot water/lots of towels access to laundry matching decor

the pool area

going on right now but they could have told us before we came that there would be no coffee, no gym no swimming

not enough ventilation in pool area - room was like a chlorinated steam room

great for pet parents

cleanliness and decor of rooms. room included full kitchen without noting it.

people that if you have kids under 18 that they can t be on the property or outside without a adult most people

people that if you have kids under 18 that they can’t be on the property or outside without a adult most people

my room was beside the laundry room and elevator

the pool was not open due to coid19

breakfast was great, kids loved the pool!

room and bathroom were spotless! the bed was incredibly comfortable! breakfast was delicious!

good parking, could walk to restaurants, staff was friendly with helpful attitude

the breakfast was good, the staff was friendly and the parking lot was well lit.

my room was across from the indoor pool.

everything was great. friendly staff, clean rooms, delicious breakfast. quiet. easy parking.

everything was good. the boxes breakfast in lieu of the normal was well done.

i will be careful to select s non-smoking room in the

there are some updates that are needed, i.e. outdated room doors and the guest laundry rooms

breakfast was fine

breakfast was good and the whole area, pool, bathrooms, cafeteria and bar wad clean

bar could have been open longer with a little mixed music

the patio outdoors be opened during breakfast prime hours only

didnt see a laundry bag

a locking door separating the front room & the bedroom, the spaciousness of the room, a semi full kitchen, the

the breakfast was awesome! my kids love it. this is one of their favorite hotels.

first the kids that was running around late that night when we got in

the pool, fitness center, cantina and restaurant/bar made it easy to stay in

loved having a kitchen. staff was helpful and friendly. nice breakfast and laundry area.

not a deal breaker at all, however, the breakfast sandwich items are not that good and twice were labeled

loved having a kitchen. staff was helpful and friendly. nice breakfast and laundry area.

there is no proper kitchen, all food was instant and heated up, artificial

the kitchen could ve been cleaner other than that everything else was great

the pool water & pool atea was was too cold

no continental breakfast

the pool was not open

room was large enough for all four of us to enjoy being in it together and the property and pool was clean

staff is friendly, helpful, parking is amazing

pet friendly

coffee bar in lobby would be nice to have open 24 hours

hotel was beautiful, room was huge, and pool was nice and clean

wifi was not 100% reliable

no pool or room service

non-smoking room smelled like it was smoked in, updates (walls and wallpaper) need to be done

accept certain credit card need more wash clothes pay extra for non smoking

there was a stuffy, cigarette-smoke smell in the room even though it was a non-smoking room.

they have a $50 cash deposit for a no-smoking room

the wifi was only available for 2 devices

plus detergent on the laundry service at the hotel

wifi worked really well; i had no problems for a two day stay and i just used the free wifi

wifi isn't good but cleanliness of the room was perfect

not very many handicap parking spaces

the breakfast had an variety of things to choose from it covered all things

no microwave in the room nor laundry facility onsite

the staff and the rooftop bar and pool were great. the food is good was unexpectedly good.

i received a $70.00 bar bll attached to my room, but i didn't use the bar at all.

great bar and restaurant with yummy food choices

great. rooftop bar was beautiful & heart! staff was excellent and friendly.

staff was disappointing and no laundry room paid for stove wasn't one available and seen a bug

no stove no laundry room and had roaches

the covers had cigarette burns even though it was a non smoking room

was very dirty,no ceiling in bathroom was moldy nothing in kitchen just stove &

3) wifi was very spotty, so was cell service

laundry machines all worked perfectly fine

wish they had a coin machine in the guest laundry

no change machine in the laundry room.

rooms, lobby, and laundry area was clean

i was surprised to see a laundry facility and the pool area was clean and inviting

water was cold however that did not stop my son or the other kids there from playing in it

also they need to extend the pool hours

friendly staff. allowed for an early check in. quiet.

great pool to swim

my kids loved the indoor/outdoor/whirlpool

great location and enjoyed the free breakfast!

didn't get breakfast, but i love how neat and clean the room was ,very spacious

breakfast was not as the normal but to be dealing with a pandemic the hotel was created giving out

the room was very clean and nice. the breakfast was awesome. the staff was great

lots of parking spaces

laundry room door

- later, tried to do laundry

large room with two comfortable beds, microwave and fridge, a decent bathroom and laundry on site

laundry machines not operable

under construction no pool available

expected the wifi to have a better signal strength for streaming content which was important for me at the time

didn't eat breakfast

clean, breakfast, comfortable

nice friendly staff...clean, good breakfast... wish the pool was open..

i could connect with wifi

i could understand about the laundry

additionally, the food was good and it also had laundry service

the breakfast and pool were okay. free wifi and onsite laundry were appreciated.

my safe was broken the tv was broken our air conditioner broke and when i ask for change for the laundry they

they had a laundry room but just a few quarters at the desk so i had to go to the mall for change

they advertise a laundry facility, but it's one washer and one dryer, and there are grounds workers and

we had to go to the front desk to ask them to get trash remove and for clean laundry

leaving dirty laundry in hallway

was an empty room (looked like what used to be an old laundry room or vending machine room possibly) next to

the laundry room was out of service. the room looked like it was halfway cleaned.

bed linens felt like the laundry detergent wasn t completely washed out of the sheets

the kitchen or breakfast crew was also very helpful and kind

not alot of parking spaces for that size of

the breakfast items were good and plentiful, especially for

dark parking lot

t work, one of the laundry dryers doesna

bed really comfortable..bath clean and fresh... laundry free

hospitality, free laundry, gym

the single elevator and the quality of the laundry facilities were the problems at this hotel!

during our stay, 2 of the 3 washing machines were broken, so there was a constant line of laundry baskets

huge room with giant bathroom, fireplace, beautiful carpet. was perfect for me and my pet.

the location is fantastic and the fact that the spa, pool, and fitness center is at the williamsburg in and

the other hotels on the site are more expensive but have restaurants, bars and spa facilities

took advantage of great outdoor pool by the inn

huge room with giant bathroom, fireplace, beautiful carpet. was perfect for me and my pet.