there is a laundry but you pay for the ironing

gym room is tiny and the change rooms by the pool are dark and not welcoming

parking was also ok having the possibility to park underground

wifi is sometimes get slow

wifi was extremely bad; you expect a full service from a (business) hotel sobthey should improve

breakfast was brilliant large range of items to chose from

enjoyed a nice meal and the staff was friendly, i was surprised to see options without lactose at breakfast as

the breakfast was verry consistant and you had the possibility to choose from diverent tipes of food

great place, everything clean and the breakfast was also good.

wifi is also fast and password protected

pool was closed

staff were really helpful and the room was very clean. breakfast was always fresh. free parking.

abundant breakfast, friendly staff, good pool and jacuzzi

not perfect but when you are tired from walking a hotel , with pool and jacuzzi is very welcoming

wifi connectivity was not always reliable, at least in my corner room

parking was very limited at that time of the day (no doubt due to the festival)

these 2 issues (ac & noise) i would have selected another location, even if i had to pay for parking

and quiet rooms, modern renovated facilities, free parking outside with a lot of spaces, good wifi

wifi wasn t good in our floor

friendly staff, good breakfast

located in in city center, included free parking

bonus, we had parking right on the street in front of tt hotel

free inside parking. good free wifi connection. nice breakfast. big comfortable bed. very clean.

the rooms were comfortable, with great wifi. breakfast was also nice.

i arrived at breakfast around 9am and did not have much choice but what i did have was great

the hotel has a lovely pool which i unfortunately didn't have time to use, but it looked lovely

the breakfast was great and the staff were very friendly

parking space availability

breakfast was good

the room was very clean and the breakfast was quite good with lots of fruit options

we enjoyed using the gym and swimming pool

excellent hotel one of best we ve stayed in, ultra modern only the breakfast was a bit small

grounds, reception,room, facilities and breakfast i could honestly not fault

outdoor seating area was very relaxing and the room spotless and modern (fantastic shower) mini bar was really

gym and swimming pool was a plus

you feel more surprising but the hotel equipment are really new and clean, indoor swimming is the kids’

required for light on outside stops and banging door for staff going in and out of dining room kitchen

breakfast was excellent and we prepaid for dinner and it was tasty with large portions

had to send my evening meal back to the kitchen as it was still frozen on the first night i was there

the spa facilities are great, we were lucky to have them all to ourselfs

personnel, and dog good quality room, bathroom and bedding big parking lot excellent price

spotlessly clean and a good breakfast

an okay breakfast but with terrible coffee.

very nice, small hotel, with a small, freshwater, swimming pool

and the hotel has parking, which is also cool

nice stylish hotel with comfortable rooms and very good breakfast with everything you may want.

for breakfast, we would welcome more choices in the menu

the pool

the restaurant and bar staff was amazing and i cannot thank them enough

the wifi doesn't work in the room, and there's no ethernet outlet

there should be a bar snack menu available during the day

spacious rooms, super clean, all rooms with balcony, comfy mattresses, great breakfast, fresh and modern design

nice open air bar area and sun room

nice place very clean good breakfast

wifi

thankfully there were laundry facilities in the community and i was able to entertain myself washing clothes

perfect bath for recharge and an excellent breakfast with a lot of options

parking right outside the front door

bar not expensive

good breakfast, nice, helpfull reception, free parking, nice size room with balcony, clean hotel

breakfast amazing ,everything you could think of

the breakfast was superb

the gym could have a bit more material, like cattle bells, elastics, a bar and its respective support

the breakfast could be improved with more local fresh products.

everything really. staff fantastic. good delicious. room clean and lovely. spa gorgeous.

need for urgent refurbishment. breakfast need some improvement regarding the options and service

breakfast was complete and also very good

kids club wasn't really a club

the external pool was enjoyable

lovely clean big bedroom. used mini golf and table tennis with equipment provided free.

we slept really well, and breakfast was really good. staff very nice and helpfull.

the simple breakfast with a tradicional touch of the portuguese hospitality

we enjoyed the generously sized room with a kitchenette

the room was great. the breakfast was nice. the location top if you like haking

reasonably priced mini bar in room

even with a sofa-bed installed it seems to have space for kids to play

breakfast was good as well

very good breakfast with lots of choice & variety.

helpful hard working staff ,comfy spacious room ,good breakfast secure parking for motorbike

breakfast was very good, lots of choice and food was replenished even when breakfast was ending

they have only 2 by the way and 2 normal bikes fir kids

has parking wifi was good as well

wifi is slow

the spa could be a little upgraded.

had a great time at the exe praia golf

pool not heated

finally, the spa is beautiful and super relaxing

the breakfast is amazing, everything is made from scratch and super delicious

hotel, very kind staff, beautiful rooms, delicious breakfast & great restaurant, nice spa & pool, relaxing

the staff, the spa facilities, the rooms, the restaurant, drinks, food , not to mention, super pet friendly

if someone else uses it at the time, you ll be offered laundry service next day or two so plan your outfits

ping pong table for the kids would have been great

first day our kids were kicked out of the indoor pool for having no swimming caps (it was raining outside)

the pool area and facilities for kids

when we managed to get some room service at the pool the coffees and sandwiches were served on paper cups and

far from douro valley vineyards at least 1,5 h of drive avoid laundry the clothes returned late, dirty

the view from the entire suite was exceptional. bonus point for playroom for kids!!!

undercooked and completely flavorless we were forced to return to our room and order room service

room service was a bit late one of the days.

small kids in the spa area

pool was great, pool bar for drinks and food were delicious

+ breakfast buffet was good but there is some room for improvement (replacement of items like

+ outdoor pool is really nice

spa area / indoor pool was a bit small.

the spa facility is terrific, large rooms, incredible breakfast

the breakfast was excellent, and the facilities were very nice.

the breakfast wasn t good, the pool and the equipment are very old and dirty

parking is right in front of the building and they have an elevator for physically challenged like

breakfast in the morning was very good,with lots of choices

the bar was always closed room service sucked

we were able to do laundry on the patio and hang it to dry

laundry service was advertised on booking.com but was not available.

even has a fully equipped kitchen and laundry

laundry facilities in the kitchen

was close to the camino, great food options (as well as an excellent kitchen at up) and a laundry

wifi bedding location

i was especially impressed with the breakfast on the 10th floor the view was just amazing ud83dude0d and

helpful staff, lovely restaurant on top floor with great view and lovely food, exellent choice at breakfast

location, cleanliness and breakfast

good breakfast, near tram station, near shopping mall, good wifi

lovely pool, great staff, good food

swimming pool area rather neglected

the breakfast is beyond words, the location is great, secluded, quiet and very relaxing

making you feeling like home common room and restaurant/bar are great with beautiful view nice pool (although

longer time towels next to the outside pool!

minor point, but some towels hooks to hang the pool towels in the room would be good!

excellent breakfast

rooms are nice but have a huge kitchen that i likely to be unused, while other amenities are missing or oddly

beautiful room, great view, good breakfast and nice bar with a view to the

didn t have a kids menu or any option for kids

1 gastro restaurant and 1 brasserie to meet the needs of everyone, and the bar was super

pool area with river views is perfect to soak up the sun, if the weather is not helping you can

pool & garden views are gorgeous

breakfast is excellent

exceeded our expectations, but one thing i would say is do you really need to play music around pool and gardens

all good, but maybe include more proteins in the breakfast, like scrambled eggs

very good breakfast

i would recommend the room for 2 adults max with kids

on the tv you see many channels and the wifi is free and without passwords or registrations, but it is a bit

all areas were clean with daily room service

spacious room very clean and neat, well decorated, comfortable bed

gym is tiny with old broken equipment which seems to be 30 year old

the gym was closed for refurbishment

spa is not working, we only had one towel in the room (two people)

on another separate note the wifi is the worst

laundry cost is ridiculous

nights , booked via agoda , on the reception they charged us 60 quid extra for the beds for the kids, which we

the breakfast was brilliant and various despite of we were alone at the hotel

very nice outside space and great wifi access

the staff at the bar were amazing as well - shoutout to marcelo

we had a cottage with a swimming pool

lovely host. interesting concept. nice views. great pool!many animals

our children loved chasing the cats and we basically had the pool to ourselves

kind and warm people who run the place, the cute and nicely equipped chalet and the pool

e water was perfect

hotel is very well located next to river douro, very nice to spent some time in the pool; good breakfast, nice

staff were very attentive and the room was a delight, as was the sauna, turkish bath and indoor pool

the gym s too small and poorly equipped for a hotel of these characteristics

i highly recommend the spa treatment katia the therapist was awesome, we loved the

room service comes with an extra charge, every time you order something to be honest this is

the free wifi didn't work

the room service was delicious and high quality, nothing cheap here

infinity pool both indoor and outdoor was amazing i also used the gym and it was super clean

the spa and pools are lovely

the views from the breakfast room (the orangerie) are superb; dick's bar provides an excellent variety of wines

wifi wasn't working all over the house. but that is really all.

a beautiful place to really unwind with a fabulous pool, gardens and decor

who does the cooking is exceptionally talented), despite the weather bad imagine the lawn and pool will be

the rooms, the location, the entire hotel with common rooms, verandas, gardens, pool etc

the parking site could be improved.

my son enjoyed the outdoor and indoor pool

my husband and i had a massage in the spa, the spa is beautiful and the therapists were so lovely and welcoming

all the art and the spa is spectacular

amazing location fantastic rooms great relaxing pool

the positive: the view, clean facilities, beautiful room and very friendly staff at the bar (only)

also, the in-house laundry service shrank 4 of 5 items that were sent for cleaning

no iron in the room although there was a laundry service. no kettle for tea lovers.

its entrance is very difficult, over charged for laundry despite promise to have it made next day

didn t like that you couldn t have laundry done over the weekend

wifi wasn't very good and the elevator situation was a bit confusing; but two small issues that

nice buffet, gym, spa jacuzzi and swimming pool, 3rd floor bar with a good view to the river and porto, very

the view from the bar on the 3rd floor is amazing and not to be missed

is a great spa and gym areas and i really advise you on the half board option as the dinner and breakfast were

tax on room service

staff were very helpful, room service was occasionally later in day when we returned room was very good size

and the wifi was broken for a day or something

good swimming pool and excellent

the hotel was very accommodating for our 2 year old daughter, they provided cot and a very cute kids toiletries

lovely hotel, comfy bed, gorgeous pool. good location

staff are very friendly and helpful, particular bar staff hotel is in gaia 10minutes across the bridge from

separately we had inquired about laundry facilities and were told they had a send away service

laundry was unclear and we were charged an extra 50% due to room service not collecting the laundry

laundry is limited one or two day per week

after granting us a late check out for an extra hour during our

breakfast room is very narrow and crowded

room was small and looked out on a housefront and neighbours laundry

one of them was very rude to us because we inquired about laundry and then weren t ready when they sent

location & staff , & that they had a much needed spa - massages for my husband & i

the view from our room and room service

gym is really bad and wholly insufficient for a five star hotel

not much really but was surprised by the pricing for laundry

visited spa every day; with its swimming pool and sauna it was extremely cosy and relaxing

spa facilities, excellent breakfast, welcoming stuff

gym could of been larger and better air conditioned.

swimming pool has limited time for kids, it could be more flexible.