gym is tiny with old broken equipment which seems to be 30 year old

breakfast spread is good and there is a spa and gym )but we did not have time to use)

spa is not working, we only had one towel in the room (two people)

facilities, small gym, small spa without cold water, too expensive breakfast i asked to switch the clothes from

room service, room was not cleaned until 2pm

i was especially impressed with the breakfast on the 10th floor the view was just amazing ud83dude0d and

good breakfast, near tram station, near shopping mall, good wifi

the bar was ok, but it was a bit of a rip off having to pay for a few peanuts

free parking , bar on site

new! good location. nice view from the restaurant/ bar on the top floor

breakfast is excellent, the service also

i booked a room without breakfast included but then decided to try and was worth it

the breakfast was great and the room bigger than we expected

much not to like but we did have difficulty connecting to the internet, it would connect but no wifi , we told

wifi connection was bad

and the amazing pool, breakfast room, concierge service - we

friendly atmosphere, the most comfortable high chairs i have ever seen, children's cutlery at breakfast and by

hotel with impeccable service, a 5-star view, excellent pool, delicious breakfast and proximity to the many port

the setting, the pool, the service, the breakfast, the beds, the shower - all of it

wifi issues plumbing and fixtures need upgrading slow response to calls

best part for us was the access to a spa and pool

gym, breakfast, audio in the room

my son enjoyed the outdoor and indoor pool

are incredible, amazing location with breathtaking views, great breakfast and really good room service too

breakfast, dinner, the bar and the staff, room service all lovely

have to pay 10 euro/day/per person to swim at swimming pool, no shower cups in the bathroom, no bell boy until

in particular, several machines in the gym were out of order, which is not consistent with the standards expected

the sandwich we ordered at the bar was badly made by the kitchen

rude staff - no proper room service - lacked basic food items for room service

+room size, decoration, bed comfort, towels +access between room to parking, gym and breakfast was time saving

the tea and coffee at breakfast are self served from a machine and there was no bar around the pool

pity i could have a smoking area around swimming pool. but despite that very good staff

great hotel parking garage right next store, breakfast bar front desk and especially pool all wonderful and room

after a day out exploring, the pool and gym were exactly what we needed to unwind

attitude, special requests, outstanding design, comfy beds, cleanliness, food and bar

not much really but was surprised by the pricing for laundry

insensitively loud music in roof top bar but other than that was fabulous

), spacious rooms (also lots of place for the kids if you are traveling with them), tasty breakfast and attentive

not giving a higher score because i got samonella poisoning from a ceasar salad served via room service, and

the room amenities, size, the view tv connected to my phone really wifi is good location is perfect spa facilities

laundry cost is ridiculous

the staff at the bar were amazing as well - shoutout to marcelo

the restaurant and bar made it easy to have a night cap

every morning to go around, get towels and such before setting by the pool (the towel are in the spa area

breakfast was very delicious, go early so it is still warm

its entrance is very difficult, over charged for laundry despite promise to have it made next day

also, the in-house laundry service shrank 4 of 5 items that were sent for cleaning

no iron in the room although there was a laundry service. no kettle for tea lovers.

didn t like that you couldn t have laundry done over the weekend

they couldn t do enough for us, beds were super comfy, great little coffee machine and mini bar in room,

external laundry service was convenient but very expensive

the breakfast was fresh,plentiful and very good indeed

room service was too expensive, not enough coffee and tea in room for each paying adult

the hotel is extremely comfortable, especially when you enter, the lounge and bar is a comfortable spot to do

amazing view from the room and incredible breakfast

room was small and looked out on a housefront and neighbours laundry

one of them was very rude to us because we inquired about laundry and then weren t ready when they sent

the spa is 1 pokey little massage room, the gym a pokey little room

the bar options are so good as well

had a great time at their bar during halloween

the rooms felt pokey and our view was onto other people's laundry hanging out of adjacent buildings

had some laundry done and they only returned some of it - we had to ask them for the rest, which was pretty

great location, laundry was quick.

the wifi connection could be improved

the in house phone provided for calls, wifi etc is excellent

upon arrival complementary bottle of wine chocolate &voucher for port wine in bar were given to us a very nice

breakfast was tasty

lots of noise coming from the kitchen but sometimes little action

bad wifi and service

ideally situated, modern and well maintained, excellent breakfast and very helpful staff.

we had better coffee at 2 other hotels during our trip. could have a laundry facility available.

the hotel charge you the laundry bag (5 euro each) in case you take them with you !!!

rooms are spacious and clean, and breakfast is a treat

absolutely beautiful ! wonderful breakfast, perfect location, and helpful staff!

location right in the middle of the old town staff were extremely helpful and kind breakfast was superb

was tool small (double not queen in that irregularly-shaped space, and the view was someone s laundry line

minor issue, wish the laundry was a little sooner

the rooftop was a delight with great bar staff

when we requested two espressos to the room, we were told there would be an extra 10 room service charge,

rooftop bar is the perfect way to end the night

the prices for laundry service were surprising.

it would be nice to have some sort of laundry self serve facilities and grab bars in showers

in addition we asked for laundry to be done and we were told it couldn t be same day without a managers

good wifi

about this place but one (wifi) exceeded our expecations

location, wonderful staff beautifully designed new hotel with wonderful views and a fabulous pool and excellent

breakfast was excellent, products were very high quality

great location and great to have pool

very nice rooms, excellent pool, and extremely professional and welcoming staff!

staff beautifully designed new hotel with wonderful views and a fabulous pool and excellent breakfast

complimentary bottled water and coffee only available upon arrival and absolutely preposterous laundry charges

wonderful spa they even did a bit of laundry for me

luagages when coming with a rental car wasn't properly indicated and we had to enter through the laundry loading

sauna was not on and the pool was - for my taste - too cold to spend more than a couple of minutes in

the staff were absolutely excellent, from the reception desk to the bar staff

the staff went above and beyond to make him more comfortable (including providing same day rushed laundry service

the cava ordered from room service was flat, which is a shame because the service was expensive

the swimming pool, gym and steam bad/sauna are such an oasis of calm

gym facility was lacking

rooms, the high end decor, the fantastic restaurant (had dinner there one night and also had room service late

separately we had inquired about laundry facilities and were told they had a send away service

laundry was unclear and we were charged an extra 50% due to room service not collecting the laundry

laundry is limited one or two day per week

thing and that was we were told there was at least a 90 minute wait for food when we sat in the bar / lounge

the breakfast was brilliant

the was no kettle in the kitchen, so couldn't make tea

the room was clean and quite spacious, good kitchen facilities for having a cuppa in the morning on the balcony

location, location clean, easy check in, helpful staff comfortable bed and full kitchen with everything

very well equipped kitchen inc an oven

kitchen lacking some equipment, our room was a studio and not the one bedroomed apartment we

top bar with a spectacular view

the only disadvantage is gym room without water & towel provided

a lot of services among bar, spa and restaurant

breakfast was excellent and late check out 12 clock worked very well

the way it is before we pressured to be moved to a new room from them not delivering breakfast room service

breakfast was gorgeous, good bed, super clean room and bathroom, wifi worked, we got a fridge, kettle, tv, good

centrally located - room was pretty cool - breakfast was abundant and staff serving couldn't be any nicer

breakfast is outstanding and very kind staff

the breakfast was great and the patio space was so relaxing

impeccable service, details and breakfast, will come again.

very clean comfortable place, good breakfast as well

unsecured wifi, small rooms, no microwave, barely functioning air conditioning

the wifi refreshes after some time, cause you to lose connection and reconnect

they allowed us to check in at noon, also they have prepared breakfast box for my check out day as i was booked

very good breakfast

breakfast served also on a terrace with a view on river duoro, very friendly staff and excellent laundry service

the room service was not very punctual

hotel & spa

the lack of electrical outlets in the gustroom, the gym was too small (limited equipment).

room service was phenomenal

the pet friendly service was much appreciated - puppy bed, water and food bowls were so welcoming

it had everything you could ask of it - a rooftop pool, lovely garden to have drinks in the evening and friendly

pool and gym were too small.

oh, and a great little plunge pool on the roof with amazing views

new hotel, full amenities, gym, pool, and restaurant

laundry and dry clean services were not yet setup, understandable since the hotel only opened up a

there is a laundromat service down the block as well if you want to do your laundry

the dining experience and spa were both perfect

buffet breakfast was very good but the kitchen's cooked breakfast was both very slow and when it arrived was

very kindly accommodated an early check in for us and made sure to do everything possible so that we have a

laundry service was minimum 3 per item - at such a luxury hotel (with price tag to match), it

excellent location, nice breakfast, large and clean room, nice bar and terrace

the gym is very basic.

family room is great and kids love it very much!

wifi speed and business center

had our laundry done through the hotel and we didn't ask the price

free only one bottle for stay 3 nights, wifi is not okud83eudd72

however early check in was not possible, cuz we didnt request in advance

concierges were kind and the room was clean with excellent wifi access.

staff, good wifi connection, great location, very clean, comfy bed and pillows, big bath towels

staff was excellent and gave us great recommendations. breakfast was very nice.

foot the secure hotel parking close by - costs 20 per day and bookable in advance the rooftop bar with its

the staff were great but the bar staff were excellent they could not do enough to make our stay brilliant

bedroom with view over the city, good wifi connections, comfortable bed and good bathroom facilities

the roof-top bar was fun to enjoy!

spa was not working properly, steam room was not working i almost burned my feet the was very hot

not ok: door stops broken, water outlet in bath tub leaking, telephone in room broken, app for room service not

i do wish they had a piano bar like the intercontinental

the wifi/internet access was both unreliable and slow when it did work

indoor pool, spa area / steam room and sauna all complimentary were a fabulous bonus

we were upgraded to a much nicer room and we were able to have a spa treatment with less than 24 hours warning

nice pool jut pity it was not heated ( but ok because beginning of march

bar that stayed open beyond 11pm would have been nice

young girl in the cocktail bar also exceptional

exceptional care from the people, perfect breakfast , i strongly recommend torel palace for a stay in

great breakfast, very clean room, everyday room service, close to everything.

bar toilets had no soap, room was a bit dark but not a crisis

area which is also very good , they are very helpful ,guide us about the city tours also provide late check out

small gym in hotel if you want to have a work out

the wifi reception was good in most of the room, but patchy when in

breakfast is delicious

at breakfast the staff were again welcoming and the buffet breakfast itself excellent

breakfast was a bit basic but perfectly fine for a short stay

breakfast also offers a great selection

clean new and fresh great breakfast awesome staff convenient location

a laundry service was offered in the app that was recommended i add to my phone prior to my stay

location is close to everything friendly stuff nice room service late check in

jsut a bit too noisy at night cuz it s right upstairs of a bar street

is a bar on a side street where people party all night long and if your room is located on that side it

was in a place like a bar street

breakfast each morning was truly great, with a fabulous selection of both hot and cold dishes

breakfast is superb, also with espresso machines for coffee

the breakfast to top tear and bar was very nice as well

excellent breakfast and the staff is very friendly

writing desk and chair and wifi facility was excellent

nothing , only the laundry was abit expensive

great clean facility!! super close to laundry and great restaurants!

laundry was insanely expensive.

laundry was within the day without extra charges

was trying to check in early as i arrived in the morning

poor ventilation laundry service was over 40 euros for single load

a few shelves that were more like a tall kitchen wine rack so not usable

the wifi is excellent, the staff are friendly and helpful

the wifi is very weak and couldn t connect to all the social media.

the hotel does not provide any room service or supplies such as plastic comb or razors

location staff were very pleasant & hotel was clean & good bar & restaurant lovely courtyard

location, very goog breakfast, small but nice room

very nice plunge pool and roof area for relaxing as well as a pretty bar and garden area with a retractable

(9) the room service not only cleaned our room but also provided a glass bottle of drinking water every day

perfect for 1 person as they were a bit small, located was great and the staff were so friendly, breakfast was

room is not suitable for family with kids, open concept for shower and toilet

the bar area is a little bit soul-less

the cost of a glass of wine in the bar was eu 12, which i think is exorbitant.

the wifi was good

needs to improved the wifi system and the interior privacy of the rooms.

hotel didn't have any irons at all and only offered it as a service via their laundry service, so i had to attend

the quality of the wifi

hotel staff were very helpful with travel recommendations as well as catering to bar and drink requests

one day without wifi in our room marcia was particularly helpful in finally solving the

room service maintained the room very well

they did our sons laundry after he met us there from rome with his stinky back pack!

in house laundry pruce seened high

the laundry service was quick and reasonably priced

the staff were helpful and friendly, and the laundry service was excellent

it does not have self service laundry

excellent location, great room, gym, pool and staff were great

breakfast was really worth it

the breakfast is very good

breakfast very convenient located between the shopping street and historical center/river, easy to

no access to the gym

the property had a laundry/ironing listed as services on booking

large laundry trolleys permanently outside room in corridor

laundry is listed as a service with an extra charge except the hotel doesn't actually manage it

location wonderful shower great wifi good breakfast nice staff comfortable beds very convenient great

good little bar right across road and close to lively food court at time out market as well as dom luis bridge

no iron or laundry after covid

we received a very long one (about 7 foot long holder), perhaps removed from the hotel laundry; it almost did

the room was just a tad small for the price, and the laundry service was extremely expensive.

and when we needed extra help (laundry, flight check in problems), the hotel exceeded all expectations

would have liked to have access to spa facilities which were not available at the hotel

property with a little splash pool and terrace for relaxing after walking the hills of porto

heartlessly disturbing the sleeping guests by the laundry staff in the deep night (2 am)!!!

no gym and the laundry is expensive

i was travelling with my family and the hotel put us in adjoining rooms which was great for both kids and adults

wifi connection wasn't that great

the rooftop bar overlooking the river was delightful

the indoor pool was a bonus

from the desk to the bar to the breakfast the staff was always super friendly and very professional

gym could be improved but understand limited space, aircon could be improved as no instructions and

we used the pool (big enough to do lengths yet also relaxing and beautifully lit), spa and gym facilities every

new hotel extremely clean great spa great location great staff.

nearest laundry is a confusing ride lavandaria self service sem molas ladies helped us machines clean and

kids free with breakfast adult buffet

it is well prepared for traveling with kids

highlight for the kids is the automatic pancake machine

thought kids evening buffet was expensive same price as adults.

when we got there early, a friend and i put laundry in

the gentleman at reception arranged take a way breakfast, different taxis for different times for the group

free maps, breakfast, tv, wifi, towels

a decent breakfast

getting wifi password a little difficult.