gym closing too early while pet friendly, not allowed to take your pet on the main hike

closing too early while pet friendly, not allowed to take your pet on the main hike

the staff were superb from the valet, front desk, bar & restaurant personnel

beautiful valley, nice cafe at the golf course, quality of the rooms

breakfast is a bit overpriced for what it is

laundry wasnt 24 hr im an on call plumber and im having to get up all night and sleep most of the

had a lot to choose from in the breakfast area

breakfast bar in the morning was excellent

they charge $75 for a pet fee

beds, great little pool with hang out spots

the parking

poor wifi and no cell reception at all. not good for those who need their cell phones

the parking was a little tight, but doable .

rooms staff and breakfast was great!

did not use breakfast.

and spa just needed to be cleaned sad that the laundry facility was closed main website states they have microwave

outside trash cans overflowing, lady was putting wet laundry on bushes to dry

staff was not helpful, barely anything worked, bed sheets were stained, laundry machines did not work, and one

hotel laundry hang drying over pool chairs covering the whole pool area

price, staff not enough towels and dirty pool. laundry was out of order as was hot tub

i loved the hot sauna and the laundry room super accessible!

no laundry room

the laundry service took almost three days and staff couldn't give me an update

parking was a nightmare as

was rude, pool and gym closed it was far from family and friends

less then 5 usd was a bargain for laundry

rooms, enough parking spaces, large lobby, reliable daily cleaning services, guest laundry services, good speed

size bedroom (self laundry facilities - pool although we didn t use it as it was a bit crowded for our weekend

room was very clean and spacious, it was cleaned every day that we were there, and the breakfast was really good

staff, nice indoor pool & spa, great gym, cheerful decor in the libby/dining area and great buffet breakfast

the laundry room also could have used more washers and dryers instead of just one each

if your laundry staff can t get that out, i m afraid to think of one of the bodily fluids left on your

the guest laundry didn t work

also, no cream for coffee, only coffee mate ud83dude0f tried to do a laundry , but the only drier was out of

a coin laundry would be nice

also i asked for a late check out about 20 minutes before we had to be out and the hotel staff was so helpful

convenience of the location with acces to some of the greatest food spots, freeway access and gym facilities

hotel did not provide information online about it's pet fees

know breakfast was not included when i booked my room

also, the walls are thin so it was not fun waking up to screaming kids in the next room

the checking in and out process was a breeze, plenty of parking available on the property, the kitchen had all

no sausage or bacon for breakfast.

$150 dollar non refundable pet fee

our kids had to lay all in one bed since no sofa bed was given as described when i booked

the hot breakfast here changed every day

the self laundry room only had a washer and dryer each, which is not too sufficient

guest laundry had issues: too few machines, one of which wasn t working properly

they sell supplies for laundry at their store by registration desk

i met the gm and the bar tender and both of them were incredibly friendly and welcoming and accommodating

cost me an extra $30 for a cab as the kitchen wasn't open on saturday evening

put me next to laundry maid's closet

please check towels every after laundry while folding

tv volume and remote malfunctioning. some food splatter on ceiling of kitchen area.

accessible rear parking.

kids loves the pool

the provided self laundry facilities were high capacity and fast (washed and dried a small suitcase of clothes

the gentlemen, an evening associate, provided me change for the laundry room and manned

pool had a crazy amount of chlorine

about parking zone

clean and comfortable free parking and a t

they have laundry room, so helpful and beds were very comfortable!!

if you stay longer they have laundry room to wash your clothes, they'll even do grocery shopping for you for

across from grocery and restaurants and gas; quiet w some street noise; kitchen and large

the rooms were very nice, the pool was in a safe and fun location, breakfast was convenient and pretty good

the pool, breakfast included, friendly staff

the pool and spa were extremely dirty, the whole place was muggy and smelled like old laundry

do have a laundry room or pool on site

no laundry bags

there is no laundry room . no map for pool ice machines etc

stay had to be extended last minute, it would have been nice to have a laundry area to use

so if you are someone who isn't interested it this, it's best to go when kids are in school

beach for kids to play

i liked my room,the fireplace,very helpful staff

parking was free and close to room

golf carts were readily available to take us to the beach, pool and tennis courts - be sure to reserve pool (

laundry and trash in hallway outside our door that wasn t ours was never cleaned for our whole

full room service menu

proximity to my workplace, friendly staff, clean rooms, hotel bar and restaurant

couldn't use netflix & the wifi had issues sometimes

duty evening 6/25/23 rude, curt, when i suggested the voicemail for sevy's include a message that room service

all facilities were closed. laundry room,breakfast. they should update their ad.

laundry room out of order

with many such place they offer guest diy laundry services

there's no laundry room

they didn't have laundry facilities available.

we would have preferred to use onsite laundry service, it was not listed and we missed the opportunity to use

swimming pool

the complimentary breakfast and coffee station.

loved breakfast, especially the hot breakfasts! gym on premises and an indoor swimming pool.

great bed, clean room and breakfast was very nicely presented and delicious

we used all extra facilities - the indoor pool, laundry room and gym, all was new and superb

also, reception didn't keep quarters as change for their laundry

good breakfast. close to both pinnacles national park entrances. kids loved the pool.

cleanliness and staff are friendly .my wife like the breakfast.

clean modern place, decent included breakfast too, my kids really liked the automatic pancake making machine

parking and no change machine for laundry

laundry facilities. but understandable due to covid-19.

pool, laundry and gym was closed.

the dryer in the laundry room was not working.

no laundry due to covid

no laundry in the hotel, and also under the airplane route of sjc, for me a little noise

love the rooms! fridge, microwave, and complementary breakfast.

wifi was really poor, sometimes it was even too slow to load maps

no wifi

parking felt a little cramped towards the front but they did have additional parking on the back

exrta charge for parking, extra charge for pet, extra charge for wifi and ,of course, taxes on top of it all

clean, nice, good location, pool, hot tub, gym

when we called for room service, we were hung up on twice and never got a hold of anyone

clean, nice, good location, pool, hot tub, gym

first room was very humid. had to switch rooms. could be more pet friendly

the restaurant and bar do not stay open late to accomodate residence

the bed was comfortable, show nice and hot. clean rooms and free wifi

i also loved the vending machines in the basement by the gym with snacks, drinks that matter (e

$12 for a well drink in the bar was very expensive

staff at the hotel and bar were very friendly

due to covid-19 the bar and restaurant were closed also pool area and gym

due to covid-19 the bar and restaurant were closed also pool area and gym

free wifi.

they had a gym and pool that was open.

nice stay. good gym

over charged me and said it was for laundry and a broken coffee machine and i didn't do any laundry there nor

tv was on the side wall and not in front of the bed, wifi was horrible, tv kept losing connection and i had to

happy hour at the bar on a saturday night was great and the bartender was able to give recommendations to some

if you had room service it was unknown to me and maybe the staff should let the guests know that when you

free wifi and bottled water

at each other, and using their tub (until at least 1:30am) was possibly the housekeeping doing laundry

the snack bar was open late & the breakfast was easy to access

was not made aware of the pet fee being $75 until checkout

arrival woman at front desk was not helpful or nice when accommodating my pet or parking

room service should be informed before checkin

really i would say we enjoyed everything about our room, and the breakfast offered was much nicer than i have

was clean, smells good inside, comfortable beds and pillows and equiped with mini kitchen plus breakfast included

gym and breakfast although ran out of some products

breakfast great good value i enjoyed.

my wife loved the kitchen and everything in the room was great

i told reception whi were going ro contact laundry and get back to me

the bar closing at midnight but it s not a complaint at all. i know it s unrealistic!

no room service

nice layout, great location in downtown san jose, all amenities and rooms were top notch - gym and locker rooms

pool area is really lovely

there was laundry facilities on the floor along with filtered water available - nice touch

also nice laundry service, decent gym and a good breakfast that was reasonably priced

there was a bar downstairs

breakfast not delivered to the room, not pet friendly.

the swimming pool was covered and very small.

gym was abit small and no pool.

phone in my room didn't work (not the end of the world, but would have made ordering room service or requesting

the gym has no ac, just a fan circulating sweaty air of other gym goers

the room service cleanup was great -they we right on top of it which we appreciated

no food on site and limited drinks plus room service just walked in

when the laundry facilities elsewhere in the hotel were being used, it caused clear vibrations in the floor

facilities (gym, breakfast, guest laundry, easy parking), spotlessly clean, modern decor, good location, friendly

i like the size of the room and the fact that there's laundry on site and fitness

a room under/next to the laundry room so it was loud and shaky

steep no phone in the room no staff more than half the time i was here except for cleaning and laundry

they lost the my laundry for three days and i was still charged for it when they did find

missed picking up my laundry / cleaning my room on one day (and there was no dnd

someone on the roof top bar pulled the fire alarm and we all had to evacuate at 2am that was horrid i was in a

great pool and restaurant also

great experiences minus the late night room service taking over an hour which we cancelled and weren t charged

some rooms had a laundry line for hanging up wet clothes

no laundry room

no guest laundry

pool was closed for repair, but we knew that when we booked.

ample breakfast, big room, nice pool, friendly staff, great location to downtown san jose and the airport

my room was right under the laundry room the washers are really loud

the hotel offers guest laundry, and a microwave is available at reception

we had the room right above the laundry room

no laundry room though 10minute walk to nearest

room dark, noisy guests, ancient laundry facilities, crummy workout room.

the guest laundry could have been cleaner and should have working dryers

there was a laundry room and breakfast in the morning and staff was very friendly just a weird

on 1st floor as requested was great but right across was the laundry facilities and the crew was very loud early

there is a fitness room and coin operated laundry room

we asked for 2 laundry bags & she said no, but we always get them

our room was across from hotel laundry room. a lot of noise pre 4 am

loved airport shuttle service

the pool was well maintained

t value the price you pay and the internet wifi is just ridiculous, they literally turn of every 5 min, you

was not notified that pool would be closed for special event

didn t use kitchen but probably is good to have for longer stay

the breakfast was excellent

customer service, room cleanliness, breakfast was simple yet exceptional

great facilities including modern gym and small but very pleasant pool and outdoor seating area

the staff, the pool area, & not to mention the room, it was exceptional

the lobby, the bar and overall hotel

great location. shuttle staff prompt and professional. room immaculate and spacious.

the bar and rest were closed for labor day and there was nothing open nearby

convince to the airport . shuttle was very convenient. bar and menu were very good

bed and the bathroom the bar and the staff at checkin.

wasn't staying longer, and was unable to do my laundry as it was full the whole time i was there

elevators were provided for rooms that were upstairs each floor had a laundry room facility which was locked

com or the motel staff at check-in that there is a $150 plus pet deposit

it was impressive to see how they kept the breakfast station constantly stocked

no breakfast

it was the laundry room right below me

and i think my second-floor room may have been near the laundry facilities because at one

the hotel is pet friendly, however, there wasn't a designated doggy area or outdoor waste can for pet waste

room was spacious, pet friendly and clean

no towels by the pool

we check in late and i asked about laundry facilities

especially staff who picked me up to laundry facility are really helpful for us

only thing i do not like is they did not give us consideration in taking shuttle bus from the airport to hotel

was convenient to have a pool, gym, bar, restaurant in the hotel

i was late check out because of traffic jam, but they didn't charge any fee, that was great

shouldn t have to pay for parking at a place you re paying for residency at, and out of laundry soap when

the laundry room added convenience

clean, quiet, free parking, free breakfast

breakfast was okay

equipped kitchen, breakfast selection, friendly staff, decently comfortable beds.

their laundry charges for use

no swimming pool for the kids

didn t know i had to pay for my pet stay

secondly my main reason was in the ad it said there was a pool not any more now it's a gym

i thought we has free breakfast and wifi.