also, no cream for coffee, only coffee mate ud83dude0f tried to do a laundry , but the only drier was out of

a coin laundry would be nice

unless she did laundry as well as she interacts with customers

the laundry room also could have used more washers and dryers instead of just one each

the guest laundry didn t work

they sell supplies for laundry at their store by registration desk

guest laundry had issues: too few machines, one of which wasn t working properly

the self laundry room only had a washer and dryer each, which is not too sufficient

beds, jacuzzi, pool, staff, food

pool and jacuzzi were closed

said that, i confirm everyone was exceptional) and it makes a difference very nice views, pool, good

the staff were superb from the valet, front desk, bar & restaurant personnel

closing too early while pet friendly, not allowed to take your pet on the main hike

gym closing too early while pet friendly, not allowed to take your pet on the main hike

great location, spacious modern room, great pool

laundry wasnt 24 hr im an on call plumber and im having to get up all night and sleep most of the

beds, great little pool with hang out spots

everything. great pool for kids and hot tub too. spotlessly clean. lovely staff.

parking was tight but do-able.

i was not aware of 75 dollar charge for the pet. i wish i knew i knew in advance

wifi very reliable

good breakfast

gym is really small and breakfast is same everyday

jacuzzi spa not working

the breakfast was great. it was organized, hot, and worked out for us.

price, staff not enough towels and dirty pool. laundry was out of order as was hot tub

they would not give me my money back or even a discount,we had to go to a laundry mat and wash all it cloths

and spa just needed to be cleaned sad that the laundry facility was closed main website states they have microwave

staff was not helpful, barely anything worked, bed sheets were stained, laundry machines did not work, and one

hotel laundry hang drying over pool chairs covering the whole pool area

i loved the hot sauna and the laundry room super accessible!

the laundry service took almost three days and staff couldn't give me an update

no laundry room

my kids also love the pool

we had a spa tub in our room but the water was only luke warm which made the tub unusable

less then 5 usd was a bargain for laundry

size bedroom (self laundry facilities - pool although we didn t use it as it was a bit crowded for our weekend

rooms, enough parking spaces, large lobby, reliable daily cleaning services, guest laundry services, good speed

very good, nice pool and gym, plus very clean room and comfortable bed and love that there was a kurig in every

our dog liked the grassy pet area in the back and walking around the motel

the pool was great for the kids after a long day of soccer games!

very rowdy and noisy teen kids

location is great and close to restaurants and stores manager was great and allowed us an early check

no continental breakfast.

also i asked for a late check out about 20 minutes before we had to be out and the hotel staff was so helpful

the swimming pool was under maintenance. could not use it...

great place to stay for families / travelling with kids

i like the idea of having the bbq and the kitchenette

the pool has no showers.

breakfast was excellent

put me next to laundry maid's closet

please check towels every after laundry while folding

tv volume and remote malfunctioning. some food splatter on ceiling of kitchen area.

accessible rear parking.

kids loves the pool

the provided self laundry facilities were high capacity and fast (washed and dried a small suitcase of clothes

the gentlemen, an evening associate, provided me change for the laundry room and manned

pool had a crazy amount of chlorine

about parking zone

clean and comfortable free parking and a t

we would have preferred to use onsite laundry service, it was not listed and we missed the opportunity to use

eggs was to wet and i don't like that the people in the pool area can see the people at the gym

the electric door to the pool stopped working

coffee in the coffee maker poor breakfast no towels in pool area shower was low pressure and cloged drain in

breakfast muffins were good and coffee was hot

we used all extra facilities - the indoor pool, laundry room and gym, all was new and superb

also, reception didn't keep quarters as change for their laundry

pool was nice and gym was well-stocked

the heated pool was awesome, but at 3 pm there were no more towels and i believe another parent went to ask

it has a pool

they have laundry room, so helpful and beds were very comfortable!!

if you stay longer they have laundry room to wash your clothes, they'll even do grocery shopping for you for

the pool and grounds.

pay parking, pet cleaning fee? $150 a day is just too much too many fees!

a little expensive. sometimes hear kids running in the hallway early in the morning.

no laundry bags

there is no laundry room . no map for pool ice machines etc

stay had to be extended last minute, it would have been nice to have a laundry area to use

do have a laundry room or pool on site

the pool and spa were extremely dirty, the whole place was muggy and smelled like old laundry

their laundry charges for use

gym and courtyard

didn t know i had to pay for my pet stay

bar staff rude, no water in the hotel on sunday with no explanation form the staff, no apology or

clean, comfortable and pet friendly . front desk very accommodating to requests

shouldn t have to pay for parking at a place you re paying for residency at, and out of laundry soap when

the laundry room added convenience

hotel is very clean, the breakfast was very nice

comfortable and nice to have a kitchen. nice breakfast!

wonderful room - queen suite, separate tv for older kids a plus

pool was closed and laundry was closed

guest laundry facilities

microwave, fridge, bath, comfy bed, used the guest laundry, range of stuff for breakfast

because we checked in after 7pm, our room card would not open the laundry room or the fitness center until the

cleanliness and breakfast.

all facilities were closed. laundry room,breakfast. they should update their ad.

laundry room out of order

there's no laundry room

people using the laundry facilities

what made this so impactful on me is that i anticipated doing my laundry there as i was totally dependent on

kids loved the hotel pool and the laundry was so useful for drying wet things after an unusually wet weekend

loved staff and breakfast variety excellent...clean pool, spa gym and laundry facilities

the pool and hot tub area is large, clean, with good lighting

kids were upset the pool wasn't working (open)

the ev chargers are in a garage that faces the back towards a homeless camp

was rather dated, loud, we wanted bottom floor but we were next to the laundry which the person never mentioned

sorry no breakfast do to cororna virus

breakfast has waffles, boiled eggs, toast, juice, muffins and fruit and was more than adequate

the floor is very dirty. i don’t recommend to family travelling with kids.

sometimes random people in parking lot

parking and no change machine for laundry

laundry facilities. but understandable due to covid-19.

pool, laundry and gym was closed.

the dryer in the laundry room was not working.

no laundry due to covid

no laundry in the hotel, and also under the airplane route of sjc, for me a little noise

wifi was easy to connect to

not enough towels and the breakfast was not great.

the continetal breakfast was poor quality items

wifi was spotty to bad. didn't always work.

first room was very humid. had to switch rooms. could be more pet friendly

that only 5 people could be at the gym at the same time, but i can understand cause of the covid-19 situation

room service: 2 small pieces of key lime & a glass of milk = $31

gym is has a great variety of equipment, but needs a good cleaning and freshened up

location as well as easy to get access for the gym and parking

$12 for a well drink in the bar was very expensive

doesn t have a bar that opens late

gym-gear rental is not available because of covid :( windows are not double paned, so it can get

the free wifi was weak and didn't like that i had to pay for faster internet.

very close to the convention center (2 minutes walk), rooms very well isolated, free wifi, free starbucks coffee

due to covid-19 the bar and restaurant were closed also pool area and gym

room service, concierge and the fact that we were not compelled to have our room serviced daily.

were not stocked in gym for pool and had to call to get some

bar service and bar staff on saturday night were rude, slow and very unhelpful

room service was a little slow in the morning.

over charged me and said it was for laundry and a broken coffee machine and i didn't do any laundry there nor

the free wifi works great

good wifi & tv channel selection

has a small gym w no windows (don't recommend using the gym

they had a christmas in the park within walking distance geared towards kids

at each other, and using their tub (until at least 1:30am) was possibly the housekeeping doing laundry

room service should be informed before checkin

very friendly and helpful staff , tasty breakfast close to everything

they were very accommodating to my pet and i

we own dogs and had stayed on pet friendly hotels but never experience this

breakfast was very convenient

my wife loved the kitchen and everything in the room was great

great breakfast! everything was well stocked

there is a small light in the kitchen above the stove that can t be turned off

really i would say we enjoyed everything about our room, and the breakfast offered was much nicer than i have

i told reception whi were going ro contact laundry and get back to me

its one of the best locations in downtown san jose. close to everything. solid bar too.

the pool is amazing and the lobby bar is a charm

clean, comfortable, great location for sjsu and downtown, nice pool, great staff

breakfast taken to room, also barely any options for breakfast, room service over priced barely anything on it

also nice laundry service, decent gym and a good breakfast that was reasonably priced

there was laundry facilities on the floor along with filtered water available - nice touch

weren't able to get our breakfast the last day because we had to leave a little before 6 am

check in, new and nice amenities, super confortable room, quiet, a superb breakfast, fast wifi

there should be more towels at the pool

no hotel bar or restaurant. coffee shop not open later or until 9

also the 2 pizzas that we ordered for room service was under cooked

room service, breakfast or food available

reasonably well maintained and offers most most amenities a business traveller could ask for, gym included

also gym was sufficient

24-hour laundry location of elevator comfortable beds and pillows

i like the size of the room and the fact that there's laundry on site and fitness

there's a gym, laundry room and all the rooms are fully equipped and mostly suites

when the laundry facilities elsewhere in the hotel were being used, it caused clear vibrations in the floor

steep no phone in the room no staff more than half the time i was here except for cleaning and laundry

missed picking up my laundry / cleaning my room on one day (and there was no dnd

they lost the my laundry for three days and i was still charged for it when they did find

i had to pay for a band aid. i was hoping room service had one they could deliver.

the v bar one of the manager was a little rude

the spa was amazing