microwave, fridge, bath, comfy bed, used the guest laundry, range of stuff for breakfast

pool was closed and laundry was closed

guest laundry facilities

because we checked in after 7pm, our room card would not open the laundry room or the fitness center until the

parking is ok.

was rather dated, loud, we wanted bottom floor but we were next to the laundry which the person never mentioned

comfy room, helpful staff, easy in/out parking.

close to downtown. easy to get to. parking was easy.

sometimes random people in parking lot

much other than they allowed parking for the semi truck i was traveling in, which was much appreciated

loved staff and breakfast variety excellent...clean pool, spa gym and laundry facilities

kids loved the hotel pool and the laundry was so useful for drying wet things after an unusually wet weekend

wifi was not working, the hotel is under renovation

pet fee way too high at $75/night. bed pillows were terrible: floppy, lumpy and small

breakfast was amazing we did not expect that

their laundry charges for use

pool and common areas closed but not their fault it s due to covid-19.

pool was in the building next door and i thought it was in the same building :(

fee of $100 for pets

bar staff rude, no water in the hotel on sunday with no explanation form the staff, no apology or

the laundry room added convenience

shouldn t have to pay for parking at a place you re paying for residency at, and out of laundry soap when

the people who worked there were very nice and attentive , also when getting breakfast in the morning the

jets weren't working on hot tub - but no worries - we all had a great time in pool area!

kitchen staff was thoughtful and accommodated our vegan needs

we were moved next day, however were placed next to the laundry room and pipework noise was load until nearly

room is right below the kitchen and laundry room, the entire time we heard loud noise from the kitchen and the

the pool and spa were closed. this should have been mentioned in amenities description.

pool area was not available

items had run out 45 mins before end of breakfast and weren t replaced despite asking in the kitchen and

no laundry service

get around sanctuary beach resort, you would have to call the front desk and ask for ride on the golf carts

the only complaint was room service coffee was very bad.

the grandkids loved the kids pool

loved the fireplace in the room

the laundry is an issue. there is an app but it doesn t work to upload on the apple store.

the breakfast was very poor

pool is very small and loud, due to covid grab and go breakfast

parking

we liked the the outdoor patio with firepit. and bar area

we loved the food on site, the pool is heated so swimming in 59 degree weather wasn t a problem

everything. beautiful. clean. love the events. love the bar and community feel on lobby area

the hotel has a self laundry too to my surprise

the kids enjoyed the pool a lot

cold pool. my kids didn’t last more than 15 minutes in the freezing indoor pool.

super clean, great costumer service, amazing food court , drinks were amazing , pool was warm and clean

breakfast, gym, and the proximity to bike trail.

we informed laundry and the front desk, multiple times

i didnt like being under a supply or laundry room

hotel room was not clean and dirty laundry was still out in front of our room

also, there was no laundry service available

ugly exterior, laundry was left outside room all day, food was expensive.

guest laundry room, when asked about restaurants was told about chains that all cities have and front

there is no laundry

also no laundry services

nice clean room. buffet breakfast.

room was clean people was nice sleped good had a good breakfast what else do u need

it was well placed to explore monterey area, laundry facility, helpful staff

this man sorted out a very prickly problem i was having in the laundry and i shall always be grateful for his

staff, laundry great selection bin for vending machines

laundry and washer very dirty.

good service by raoul. cvs right next door laundry facilities

our unit was on the first floor right across the utility rooms and hoter laundry and it was pretty loud and

room location, across from the maid storage/laundry room

think our only discomfort was that our room was right next to the cleaning ladies laundry place

price pet

i got a king bed with a sofa bed and a crib a my baby and still has a lot of room for kids running around

only thing i can think of is the washroom the washer didn't work for the self serve laundry

was stated that there were onsite laundry facilities

laundry room on site, fridge and microwave in room, separate towels for pool so you don't have to

laundry doesn't work, the staff apparently knew but did not inform us in advance, washer dirtied

also did not like that there was no ice machine or guest laundry that i could find

room was very nicely decorated and had a lovely fireplace

whether you re lounging by the pool, strolling through the vineyards, or simply enjoying the view from your

have been to the bernardus spa & lodge several times

from the rose garden to the pool, it is one of those places where every little detail is thought through

property, the staff, the valet parking guys (super), the room with fireplace

wifi and use of swimming pool and gym

lobby with fireplace and bar!

activities for the kids and the comfort feeling i had like i didn't have to leave the hotel so i can feel

this hotel has golf course and tennis court that allow us to do extra activities making more it more fun

because of covid, breakfast was room service the first two days, but when they did open the restaurant for

there was no laundry

the breakfasts were amazing and the roof bar was a real added bonus - highly recommend anyone looking for an

location and roof terrace lovely breakfast free parking wifi ok

starting up the wifi required you be close to the device, but after that it worked great.

the complimentary drinks at the roof top bar was also amazing

com it said breakfast was included, but at arrival we were told it was included up to 80 dollars

kid and pet freindly. all ages able to enjoy different activities offered through the resort.

property, beautiful grounds, lots of activities, kids friendly

suites over look the parking lot

the location, the property, the staff, the restaurant, the pool, the daily activities

good views they have laundry but needs lunch in their restaurant

our room is above the laundry room, so for the whole morning it was filled with the waste air from laundry

room was across from the laundry room

we chose the hotel because of the availability of self-laundry and were happy to find the facilities well

laundry room should be updated the machines were very smelly

the bed was really uncomfortable. the pool was dirty. no breakfast, no laundry service.

really comfy bed, great shower, clean and tidy. parking close to the rooms

the breakfast was a sweet touch to our stay

wifi was strong, great

room had full kitchen and beautiful stone fireplace

the location is amazing, perfect for kids and close to the beach!

thin walls. my kids and i coul hear everything the people in the next room were doing.

the complimentary breakfast was delicious

everything was amazing. location, view, breakfast brought to our room

-the pool and hot tub were closed due to the covid-19 restrictions

basic discrepancy between what the hotel laundry list said about days of operation [not on sundays and holidays

also front desk staff handled a miss delivered laundry quite well and offered compensation

day we were there we had to ring housekeeping to come & clean our room we put laundry out but it was not delivered

the laundry wasn t open on weekends

laundry person didn t understand english when picking up laundry

everything was great. no dining area, but it was nice to have room service option

the breakfast was pretty good and room service from the restaurant was convenient and tasty

we loved everything including the room service and the binoculars in the room to watch the otters

free breakfast!

room service was great

no laundry facility on site

no laundry.

beautiful, clean room. peaceful atmosphere. great staff and hot breakfast.

on-site parking

nice and clean! great breakfast selection!

put us in a room nearest the ice machine, the elevator and the laundry room

room service was fast and friendly - they even sang a song over the phone as an early morning

couple of my guests slept on rollaway beds intended for kids ; uncomfortable

room service was really good and really quick

there were many ways to enjoy the hotel--in room fireplace, lobby or outdoor fire places, pool, fitness center

first room was very noisy - positioned above the laundry facilities

didn't like that i was charged twice for laundry when it was only done once

it was hard to find information about the hotel - whether there were laundry facilities, room service or how

laundry service was not available even if they mentioned so, breakfast not included and parking

has a pool and gym

we wanted to do the laundry at this hotel because we had been travelling for quite some time already, but they

no laundry facilities. no room service.

was a shame there wasn t a laundry room as we were travelling about and hiking we needed to wash some items

breakfast was nothing to write home about. i was hoping for fresh fruit in ca.

pet friendy and staff are very friendly. breakfast is good too

laundry loved that there is an industrial-strength washer/dryer that is free to use whenever i need

the availability to do laundry was a pleasant surprise and very useful for this trip

stayed during covid-19 so no breakfast or food available. starbucks right across street!

didn t have room service

we have booked a room for two adults and our two kids

no breakfast no iron no laundry service first room bad smell but staff very happy to change

no in-house laundry

it is so slow, in fact, that turning our cell phones wifi off and using cellular is faster than their provided

enjoyed the history and having your pet roof top is amazing

decent wifi

it doesn t have laundry room

the laundry and pipes are leaking in the parking garage so the floor was flooded and smelly

- laundry is collected at 8am only and this wasn t communicated to us meaning we could avail of the

bar area to buy a drink except for room service

pet friendly, location, free breakfast,

in house guest laundry was a little difficult but we worked it out

room was beautiful comfortable beds n pillows , front desk were very nice helpful plus it has laundry facilities

lovely rooms nice bistro, limited choice of meals but food was good great bathroom & shower guest laundry on

to support people that were staying there like a bar and food and heated pool, a gym and laundry services

); helpful staff and super facilities (guest laundry facilities for we long-time

breakfast is basic. no fruit. small indoor space. no laundry facility

no laundry

there s no laundry which for a best western plus is absolutely disgusting and unacceptable

no guest laundry.

is spacious, brightly lighted, laundry facility is good

were put in there old section and right across from where they do the laundry, which was loud till about 9pm

probably from the laundry but definitely affected my mental state for a bit

had a little hiccup with the laundry service and our clothes weren't available before we checked out; however

internet/wifi speed can be very slow at times, i think it is beyond time for an upgrade

with nice restaurant and gym room