whole place stunk like chemicals, there was construction all over, the pool was closed and this was not disclosed

breakfast was just really nothing to chose

friendly staff. clean hotel, comfortable beds, great breakfast

feel to the hotel, convenient for my planned activities, breakfast offerings wee very good

missing few breakfast item like yogurt and boiled eggs

nice rooms, the queen studio was spacious and had a nice kitchen

the kitchen appliances are very old

the breakfast served daily was a nice variety and very good, we enjoyed our stay here

there wasn t any breakfast, they should do better, if offered they need to have more

good decent breakfast, even my picky kids enjoyed the waffle topping selections.

breakfast needs to have more than what they did

good value, clean room. continental breakfast was a little skimpy.

the breakfast had the make your own waffle which was nice, but didn't serve eggs or sausage.

the parking lot was washed out and had chug holes all in it

not much of a selection for breakfast

hardly any laundry units and beds were not at all queen size and not very comfortable.

no food other than vending snacks.no pool.

out couch was only a twin, was expecting a full size couch for 2 kids to sleep on

pool was small, and breakfast was not included.

the pool wasn t open yet and it wasn t advertised that way when i booked it

it was a huge inconvenience to find a laundry mat to be able to wash uniforms that were needed

it was nice and had a pool.

my car was hit in the parking lot

ladder in pool was broken

the bed was awesome and loved the shower. my daughter loved the pool!!!

complimentary breakfast, laundry, pool.

great breakfast every morning with a nice pool and hot tub

is pet friendly but no where on your site or best western sit does it say they charge 10$ per day ,

breakfast and pool.

was a little bit of parking lot & street noise

decent breakfast, nice pool and hot tub area.

the breakfast had great variety and also was closely serviced (items kept full at correct temperatures,

the 1st floor exit to the back parking lot was drenched from torrential rain

room was large and pool was nice

i would of like more options for breakfast but due to covid they were doing the best they could.

after calling and being assured their laundry was working, it was not available

they had quarters for laundry room which was great as the last hotel i stayed at did not and it made it a huge

need microwave in breakfast area.

kids running up and down halls all night knocking on doors

gym not clean, same dirt and mud spots day after day proves not cleaned

hot tube needed cleaned better it was bubling over like a washer with to much laundry soap poured in it lol

laundry facilities were not working.

very clean, nice breakfast and friendly staff.

loved the pool, food and cleanliness

breakfast-the exercise room-the pool- the bathroom amenities- bathroom itself

free laundry

laundry facilities were very convenient

motel charges the pet fee, the friendliness of everyone we met, the lending locker idea, the free laundry, the

full functional kitchen, fitness room and free laundry

need a little more truck friendly parking

we had one tiny bar of soap for the sink

the bar and the breakfast was great

free laundry facilities (bring your own laundry detergent) very clean room

laundry(

a bit noisy lots of activity outside. free laundry.

in the laundry room

free laundry. room was very modern and sleek. front desk people were great as well

their pet rates were very very reasonable, guest laundry services were free of charge

we did use their laundry services and that was nice

we were on a trip with kids and we wanted a

and they are pet friendly

also, i did not realize there would be a pet fee

room service and discrimatory factors in the coffee shop.

the pool was lovely, but my husband doesn t like to swim

wish the spa and hot tub were up and running

very nice hotel. close to dr. office. nice cafe and bar in lobby.

room service salad was terrible

the free laundry is great.and the kitchen.with a full size fridge

the free laundry room was great

work space nice linens absorbant towels magnifing mirror that could leave the bathroom great fitness center free

kitchenette. the bed was super comfortable! neat and tidy room.

roominess and kitchen in the room.

no laundry

their online site said the had a bar and other food/shop options on site but this was not true

the hours of the bar and grill.

the breakfast bar is not the greatest. need more fresh fruit instead of canned fruit cocktails.

parking

the pool was open late, and the room was very spacious

suites, clean, new, great location, good parking, tasty breakfast

i didn't like the kids running back and forth and them playing in the elevators.

pool was tiny.

breakfast was ok. i didn't leave hungry.

the breakfast was good

quiet, comfortable, good breakfast.

pool area at 9am and outside facilities were still a mess from previous night

breakfast was great

breakfast included and pool.

i wanted to do laundry on the last day of our visit but unfortunately they only had one washer for guest laundry

facility has a guest laundry that was inexpensive and very convenient

best breakfast

nice new carpeting throughout, good breakfast with variety

breakfast very good

there was always parking available

this place is beautiful, full kitchen in the room

pool was kinda chilly.ud83dude2c

rooms had electrical problems no wifi or phones were useless and they could have been

kitchen in the room. free breakfast

was next to guest laundry

the property is well maintained and it has many amenities-pool, fitness room, laundry, outdoor seating areas,

the breakfast service was a plus with good food choices

was arriving,the entry door to our room was out of order from outside,and room was great,but kitchen outlets

having a larger room with kitchen and all the utensils was a plus for us since we were visiting family and we

the laundry room was stacked with dirty towels while people were just talking at the front desk

easy to access stairway breakfast buffet had fresh fruit and hard boiled eggs coffee was good laundry facilities

no laundry bags

was very busy the day we were there and went above and beyond to get stuff for my annoying kids

wish they had hot breakfast, but the grab & go was good for our kids.

breakfast was so so but was edible

clean, staff was wonderful, breakfast lady loves her job!

a little bit more variety at breakfast like scrambled eggs instead of boiled eggs.

it had a small kitchen supplied with pans and dishes which in very handy during the thanksgiving holiday

because of covid-19 the breakfast buffet bar was discontinued

courtyard was a bonus for relaxing. laundry was a plus. staff made this stay enjoyable

3rd floor view, lovely courtyard setting, great pool

it was a hassle to get the wifi password; all hotels i've stayed provide wifi password at the time of check in

i miss the old ones that had a real kitchen and bar

pool and gym closure were not listed on the site

enjoyed the breakfast and the laundry facilities

only one washer and dryer in the laundry facility

stained sheet, extremely foul odor from wet bar sink, understaffed kitchen had to wait 20 mins for them to

the breakfast area was fully crowded from 7am until i left ( but it must have been great

good light in the parking lot, as we arrived late

no wifi. had to pay extra for internet

would have been nice to know that the pool was closed before we booked the hotel.

the place was full of soccer kids running wild

kids running halls during quiet time no security, 15$ a day for parking what s up with that never

wife arrived at the location at 8:00 and ordered room service

thought there was hot free brkfst but it was not. guest laundry was in different building!

the laundry was closed while we were there but that was no big deal.

guest laundry was unavailable and did not have prior notice but otherwise it was a very pleasant stay and

room service was poor, they screwed up our order twice once they sent our order to room 420 instead

there is not enough parking when the motel is full.

laundry facilities came in handy

very clean, quiet and a good price! we appreciated the laundry.

we were on the top floor which is very hot in the hallways (laundry is in the top floor for

the pool is not too cold or too small

large breakfast dining area, nice breakfast variety

the pet fee is costly for long stays

the pool closed at 10 and they kept it open an hour later for the kids to enjoy themselves which i

we booked a queen deluxe room for 2 kids & 2 adults

pet friendly too

loved the parking

loved having in- room laundry and a full kitchen

laundry facilities were great

complimentary laundry detergent is great also

large space, and able to do laundry was such a plus

salt in pepper shakers no sugar or cream for coffee although laundry detergent and fabric softener

no pool inside and no game room

we went to walmart to pick up lysol cleaner to clean bathroom and kitchen ourselves

breakfast was great lots of opinions the bed was heaven so were the pillows the staff was excellent

nice pool area

heat in the room , fireplace didn't work call front desk talk with someone but no response from

breakfast was great

pet stay a little pricey.

breakfast was the best we have had in our travels during covid

needed better pillows and hot tub or heated pool

plenty of parking

to the shape of the hotel, you can hear loud people laughing down at the bar from your room even if you're on

we wanted to close the family, but having the pool access daily made to our refer breakfast were wonderful

very clean and comfortable room. staff allowed late check out due to our attending a funeral

we wanted to close the family, but having the pool access daily made to our refer breakfast were wonderful

from hotel employee in the breakfast area, the gentleman who delivered room service, to the front desk service

friendly staff, easy to get to, clean room, convenient laundry facility

they have laundry room. very convenient.

is a very family friendly hotel, with breakfast included, and the convenience of a guest laundry room

coffee in the lobby. breakfast was well done.

we needed a clean room to sleep and shower with a quick breakfast

the breakfast(s) were amazing!! the staff ultra friendly and helpful!!

the man making breakfast was great

clean, modern, comfortable, free parking and breakfast

clean, modern, comfortable, free parking and breakfast

the made to order breakfast, juices and muffins were excellent

no laundry facilities and no continental breakfast made traveling with kids in sports difficult.

and they even had little snacks for the eclipse viewers (nice touch, kids loved it

pet surcharge was a complete surprise and a lot of money, $50

kids loved the pool

room service had a delivery fee

they had the laundry room though one washing machine and one dryer.

pet friendly, comfortable beds.

free parking was safe

pool was out of service

the parking. i will explore it more when i'm there the next time.

the location of the room it was next to the laundry room and the stairs

check in was easy and the ice and laundry facilities are easily accessible

all weight rooms, inside eateries, coffee bar and pool were closed

liked the gym !

parking should be free for paying guests.

the staff was extremely helpful and nice. there was guest laundry.

told of housekeeping not avail due to covid unless requested and hence for 2 days we did not have room service

i guess if you really had to say anything that could be slightly better it would be a bigger bar and a little

it was super clean and we were exhausted so it was super nice order room service and not have to leave to eat

pool was small and indoor. too humid to enjoy.

i wish that it had laundry facilities and a jacuzzi

very clean. friendly staff. close to breakfast places. easy access. great parking.

large spacious suite, clean and good parking.

complimentary breakfast

the staff was friendly, the breakfast was good with plenty of options, and the pool was clean and enjoyable

very quiet even on first floor near breakfast area

the pool would not open and no discount for not to be in open

pool was under construction which i was not told until i paid

night staff wasn't very accommodating and the i door pool water was freezing cold

convenient to restaurants and sports venues for kids activities

tried to contain the kids and mask issues without us having to say anything

pool was cold so we couldn't use it

game weekend. kids run wild. trashed pool and excercise room.

not partake in breakfast but was afforded a to go breakfast bag

game weekend. kids run wild. trashed pool and excercise room.

the rooms were clean and bathroom was decent size. free wifi speed was adequate.

indoor pool was very cold.

there was no parking due to some construction equipment, so we had to park across the street at a restaurant

nice they had a bistro in hotel with simple meals kids would enjoy and of course a few drinks for the adults

parking lot had giant pot hole

weird bringing our own laundry and trash down.

no laundry available

to crash- not go in search for food:) also very disappointed there wasn't a way for us to do laundry on site

laundry facility on site would have been nice and some door hardware to keep the doors to the rooms

parking lot is a little sparse on room

i loved the gym n pool areas

clean and nice breakfast.

breakfast was great

cleanliness and breakfast

the breakfast was also very good

in addition to all of this, they have a very nice indoor pool

easy accessible parking

the heater in the kitchen room would not heat.

good breakfast too

breakfast choices

nice gym with free weights, bench, cable machine, treadmills, elliptical and rowing machine

drinks at the verbena bar were excellent

newer property, had guest laundry facilities.

gave us 5 top sheets and 2 queen pillow cases (we had a king) they never came to get the dirty laundry from our

clean space -tons of parking! enjoyed the gym and pool.

quiet, other than the large family across the hall, but the kids were just excited so no foul

in town and a bunch of kids were running around the hotel all day and night very loudly

enjoyed how nice our room was, the rooftop pool, and how close this hotel was to restaurants and shopping

also, the lady at the front desk had a grab bag of toys for my kids

nice hotel in a great location. really nice staff and the pool is top notch!

sent emails prior to my stay to enquire about airport shuttle service and to book an extra night - never got an

we really liked the availability of the complimentary shuttle service to restaurants in the country club plaza

excellent laundry service

the bar and restaurant area were gorgeous

really good breakfast

enjoyed our pool time

friendly and efficient staff, really good room service, location near the plaza is perfect, nice bar, outdoor

laundry staff took forever to bring clean stuff for the next day they didn't even get offer to

excellent bar service

you could order room service but that had to be done ahead of time

main attraction was the outdoor pool, kids enjoyed it a lot

we had a wonderful family weekend and i love the spacious rooms for my kids!!

) there was no: room cleaning; laundry service

room service was also beyond amazing for the next morning

no pool

room service employee complained she was too busy that morning

nice facility. lack of pool and ac breakdown. only negatives. jazz bar a huge plus!

have a laundry room

00 for a single load laundry soap

no room service

hear people above or beside me and i felt our room was well insulated and of good quality that my kids weren

was also clean and cozy warm (which my wife very much appreciated), nice new equipment in the gym too

breakfast but selection a bit limited

indoor pool is small but good for family with little kids who just want some splash time, not for people who

the pool was small and breakfast was not regularly refilled as things ran out

really have no complaints but the only thing was the pool area was out of order and it would have been nice to

the pool was also warm enough like i like it

no laundry facilities

staff friendly and especially want to thank the lady in charge of breakfast as she offered to let us eat even

for the price, the breakfast and pool areas were great. staff was friendly.

not enough parking space

thing i did not like was not being able to use the pool do to covid 19.

laundry facilities

my kids and wife were extremely upset and booking only have me $26 back as compensation when i spent

was worst i have ever slept on, i believe it was from the 50's, hotel required pet deposit which was never i

my kids were very disappointed and bored as a result, which did not make for happy parents either

the gym had a good variety of exercise equipment

the bar and drinks were excellent

location, gym and the staff were very helpful and kind. walking distance to great restaurants!

price of cocktails at the hotel bar

clean facilities and a nice gym

family friendly the bar stayed open late

it s also worth noting that they have a spa onsite, although i was not able to enjoy that this time

great location, comfortable gorgeous room, coffee bar in the room, friendly staff.

room service experience

gym seemed well-equipped although i did not use during my stay it due to illness

spacious, clean, free wifi, and very friendly, helpful, and bright staff

never could find the gym

wifi did not work throughout the hotel

bar being next door lead to drunk ppl at my car when i went to get something out of my car

just at night be i g so close to the bar and people outside near the vehicles.

i had to call the front desk multiple times for laundry bags, and bedding for the fold out couch bed that was

nice gym

we had hoped the hotel bar would have stayed open later than midnight.

the shuttle driver was very nice

loved the room and bar the bartender was very nice n friendly