wish the breakfast was a little better and the pool was heated

think that the $35 pet fee per night is too high

wifi was scetchy in our room for some reason.

the kids liked the pool

connected covered garage parking for free, which we appreciated as a hail storm came through

no laundry facilities and no continental breakfast made traveling with kids in sports difficult.

no room service over 3 days

the hotel was very nice, outdoor seating area with fire pit, pool was nice, fitness area.

and they even had little snacks for the eclipse viewers (nice touch, kids loved it

wonderful pool area for the kids.

got charged room service fee for waters and had to get them

wife arrived at the location at 8:00 and ordered room service

so my kids had to sleep on the floor

the place was full of soccer kids running wild

wifi should be free to all guests throughout the hotel.

2 complimentary beverages at the bar and the breakfast buffet!

traveled with two children and i love that the hotel provided breakfast similar to what i cook at home

loved the separate rooms. pool and whirlpool were nice

running around the happy hour & parents hoarding food for their kids annoyed us but that is on the parents, not

to the shape of the hotel, you can hear loud people laughing down at the bar from your room even if you're on

friendly staff, easy to get to, clean room, convenient laundry facility

is a very family friendly hotel, with breakfast included, and the convenience of a guest laundry room

they have laundry room. very convenient.

good free breakfast, easy parking and a good location in overland park near 435 and just off

coffee in the lobby. breakfast was well done.

loved having in- room laundry and a full kitchen

loved the room layout, the double full baths and laundry!

that the amenities, especially if someone stayed several days or more to have the full suite & laundry services

was great there was soap and other stuff to be able to do at least 1 load of laundry

was great, comfy bed, laundry in room was nice and the kitchen had everything you would need to cook meals

check in was easy and the ice and laundry facilities are easily accessible

the location of the room it was next to the laundry room and the stairs

super clean room and attentive staff. pool is open! starbucks coffee for free in lobby! woo hoo

comfortable beds, quiet, nice modern rooms, clean. pool and hot tub were great.

the pool and hot tub area were clean

the staff was extremely helpful and nice. there was guest laundry.

pool was small and indoor. too humid to enjoy.

hot tub had only one jet working but was still very nice and pool was perfect for the grand son.

smell from the kitchen when the fryers get turned are very off putting

pool was cold

very clean, quiet and a good price! we appreciated the laundry.

we were on the top floor which is very hot in the hallways (laundry is in the top floor for

laundry facilities came in handy

very well parking and lights

access, free parking, clean hotel, good breakfast and close to multiple restaurants and other

enjoyed the breakfast and the laundry facilities

only one washer and dryer in the laundry facility

i love the extra wet bar sink

great location. like the breakfast option. helpful staff.

the parking

courtyard was a bonus for relaxing. laundry was a plus. staff made this stay enjoyable

pool and gym closure were not listed on the site

staff was outstanding. location is fine. wifi was speedy.

would have been nice to know ahead of time that the pool was closed for maintenance

i miss the old ones that had a real kitchen and bar

i wish that it had laundry facilities and a jacuzzi

felt like home. very very clean and cozy!!!! the kids loved the pool and it was very clean!

large spacious suite, clean and good parking.

we loved the pool, breakfast and new room!

clean room and hotel underground parking was great for the storm that

very homey and comfy with delicious breakfast

we laughed at the kitchen supplies

breakfast was also great

front desk staff we're so helpful and friendly. loved this room and the breakfast was great!

i loved having a kitchen and a living room separate from the bedroom. everything was very clean.

no laundry available

weird bringing our own laundry and trash down.

laundry facility on site would have been nice and some door hardware to keep the doors to the rooms

to crash- not go in search for food:) also very disappointed there wasn't a way for us to do laundry on site

years ago, the free breakfast provided specialty items on bar

they had the laundry room though one washing machine and one dryer.

the morning we were leaving, they had a foam party across the street for kids

on street and hallway no wifi -> my computer shower / toilet room + no lock shower took long time to get hot

we had our kids with us and they loved the lounge area with the pool table, games etc

gym was absolutely disgusting

the laundry room was stacked with dirty towels while people were just talking at the front desk

easy to access stairway breakfast buffet had fresh fruit and hard boiled eggs coffee was good laundry facilities

no laundry bags

our room is close to the pool area, and due to pool lack of ventilation during the cold months

pool hours great

was next to guest laundry

the property is well maintained and it has many amenities-pool, fitness room, laundry, outdoor seating areas,

the breakfast service was a plus with good food choices

refundable $100 pet deposit

breakfast was hot and delicious also the breakfast selection was great

clean and nice breakfast.

only thing we didn't like was the continental breakfast options, but i understand that covid makes things

housekeeper, she made an issue with my kids when i left the hotel to go get food for us

cleanliness and breakfast

great shower and breakfast

i wanted to do laundry on the last day of our visit but unfortunately they only had one washer for guest laundry

facility has a guest laundry that was inexpensive and very convenient

best breakfast

breakfast was excellent and had

the kids loved the pool

the hotel bar was nice.

room service and discrimatory factors in the coffee shop.

pet fee was not disclosed at time of booking, sometimes long wait at elevators no breakfast

wish the spa and hot tub were up and running

pool was a little cold for an inside pool but that is just being picky and a strech to say i didnt

nice gym with free weights, bench, cable machine, treadmills, elliptical and rowing machine

drinks at the verbena bar were excellent

accept pets but there is a $100 non refundable pet fee which seems a bit steap to me

breakfast average, staff very friendly. pool was nice. kitchen was nice.

kitchen if you plan on dining in

breakfast was good and location was great

a little bit more variety at breakfast like scrambled eggs instead of boiled eggs.

breakfast was good

a little short on parking.

the lobby is nice for breakfast and i had two friends visit in the evenings, we sat in the lobby to visit

was a beautiful hotel with a well-equipped fitness center

the breakfast was hot and yummy

pool was salty for whatever reason and the water burned any minor cuts and scratches i had but my

th breakfast is excellent, congratulations the room very clean and comfortable.

no towels in pool area pool door lock malfunctioning

was nice, breakfast was excellent, staff was amazing, the pool was great

very clean. nice gym. helpful staff.

the biggest downfall is only one parking lot.

the man making breakfast was great

clean, modern, comfortable, free parking and breakfast

parking lot- allll the way to the back.

ev chargers are only for tesla.

we did use their laundry services and that was nice

their pet rates were very very reasonable, guest laundry services were free of charge

they have a very reasonable pet fee

even though suites is part of the name, i was pleasantly surprised by the full kitchen.

their pet rates were very very reasonable, guest laundry services were free of charge

in the laundry room

free laundry. room was very modern and sleek. front desk people were great as well

it advertises free laundry but it wasn t free!!

moving on i went to do laundry and out of the 7 washers only to were working i put my stuff in downloaded the

a bit noisy lots of activity outside. free laundry.

guest laundry was unavailable and did not have prior notice but otherwise it was a very pleasant stay and

thought there was hot free brkfst but it was not. guest laundry was in different building!

the laundry was closed while we were there but that was no big deal.

no breakfast bar for the price.

the sofa bed was not very soft for the kids.

newer property, had guest laundry facilities.

gave us 5 top sheets and 2 queen pillow cases (we had a king) they never came to get the dirty laundry from our

in town and a bunch of kids were running around the hotel all day and night very loudly

the pool was indoors and they had a lot of outside area to sit

one of the reasons i chose the hotel is that they are pet friendly

no laundry

the pool and hit tin were closed for maintenance most of my stay which was about a week.

bar and grill staff was friendly and fast

parking

took 20 mins to get the wifi password

the free laundry room was great

the free laundry is great.and the kitchen.with a full size fridge

roominess and kitchen in the room.

the free laundry is great.and the kitchen.with a full size fridge

work space nice linens absorbant towels magnifing mirror that could leave the bathroom great fitness center free

loved desk set up which allowed me to connect to wi-fi and work as well as enjoy pool with

pool was very nice and area was clean

it was under construction. limited parking and had to change first room because of construction.

pool was a hit with the kids. beds were comfortable. cereal choices were great.

(i had a bad experience at a previous hotel, which brought me here) i also liked the kitchenette even though

cleanest pool & hot tub we had ever been in

room was large and pool was nice

the parking left a lot to be desired.

love this hotel. great breakfast, great pool, great room. everything is fabulous here

decent breakfast, nice pool and hot tub area.

hardly any laundry units and beds were not at all queen size and not very comfortable.

covid19. no pool no breakfast

out couch was only a twin, was expecting a full size couch for 2 kids to sleep on

great gym

our kids enjoyed the pool

it was a huge inconvenience to find a laundry mat to be able to wash uniforms that were needed

it was nice and had a pool.

no coffee bar in the lobby.

uncomfortable pillows and bad wifi

no cont. breakfast, parking spots were very close together..

advertised it had a pool & whirlpool

swimming pool not open and we are told hasn t been used for a year

loved having a kitchen with refrigerator

a full kitchen and a place to relax and eat

the breakfast served daily was a nice variety and very good, we enjoyed our stay here

breakfast was just really nothing to chose

breakfast, bed. newness

the pool couldn t even be used because it was freezing cold and smelled of bleach that it wasn t

the area around the pool was extremely disgusting

the pool was a little on the small side but it was still fun

only issue is the corona virus restrictions did not allow us to use the pool or enjoy the breakfast in a normal

no outdoor pool

older gentleman working the continental breakfast was phenomenal

it was breakfast sandwich - good - easy to pick up and go. was fresh and warm

suites, clean, new, great location, good parking, tasty breakfast

we had one tiny bar of soap for the sink

the bar and the breakfast was great

the driveway into the parking lot is tight

the property was well kept, parking close and easy to navigate to entry and lobby

while they were in the pool my daughter and her friends were recorded from the gym by a pervert

the pool closed early. not much to do around the hotel. no bar

wifi was not adequate a great deal of the time

pool was under construction which i was not told until i paid

could not use pool

the pool would not open and no discount for not to be in open

she always ensured breakfast was the best for everyone

very quiet even on first floor near breakfast area

there was no parking due to some construction equipment, so we had to park across the street at a restaurant

was hoping for a hot tub and the pool was a little green.

the pool was a little small and i wish they had a hot tub

hotel doesn't have an efficient gym. hotel next door (holiday inn) had an awesome gym.

only downside to the whole stay was the pool room being cold - the pool itself was a great temperature, but the

shuttle was great. staff superb. loved the 7th floor.

very clean room and had a good time at the pool. restaurant has excellent food.

we really liked the availability of the complimentary shuttle service to restaurants in the country club plaza

also, the lady at the front desk had a grab bag of toys for my kids

well maintained and the rooftop pool was amazing

my kids enjoyed the pool, but it was freezing

wifi was bad, slow as i've seen in many years

breakfast was average at best!

kitchen help man was very unfriendly.

kitchen area was dirty and trash was over flowing

excellent laundry service

happy hour with don, breakfast with theresa. the pool was refreshing

really good breakfast

efficient staff, really good room service, location near the plaza is perfect, nice bar, outdoor pool and pet

the fitness center was very nice, nicer than some gyms i have been to, especially the locker room

) there was no: room cleaning; laundry service

afternoon in the lobby, live music from cool musicians every single night, chilled towels in the gym (not to

no pool

room service food was not as good as the restaurant s

breakfast was delivered via room service and was a very nice meal

laundry staff took forever to bring clean stuff for the next day they didn't even get offer to

ordered room service for breakfast, which of course was pricey but probably about the same as most room

room was quiet and relaxing, front desk staff friendly, like option of pools-indoor and outdoor, pet friendly

they even restrict # of of people at pool

no room service at night.

have a laundry room

00 for a single load laundry soap

everything! great facilities, room, staff, pool, breakfast!

is good and the kitchen staff kept the dining room clean

had a mini kitchenette

laundry facilities

pull out bed was very uncomfortable for kids and parking garage had some mischief

the gym had a good variety of exercise equipment

wifi

when i saw the photosof this hotel and realized it had a full kitchen, complete with a dishwasher and stove,

breakfast is bad and no free water and small gym

this location also has a gym facility

the pool was the beat part

pool wasn t available

breakfast but selection a bit limited

the bar and drinks were excellent

clean facilities and a nice gym

location, gym and the staff were very helpful and kind. walking distance to great restaurants!

price of cocktails at the hotel bar

family friendly the bar stayed open late

room service experience

it s also worth noting that they have a spa onsite, although i was not able to enjoy that this time

great location, comfortable gorgeous room, coffee bar in the room, friendly staff.

gym seemed well-equipped although i did not use during my stay it due to illness

i had to call the front desk multiple times for laundry bags, and bedding for the fold out couch bed that was

we had hoped the hotel bar would have stayed open later than midnight.

my wife and i were extremely pleased and the room service was spectacular

we did have young kids and we were curious to all the other patrons but it wasn't a very kid friendly place

the kids wanted an indoor pool

i was expecting the restaurant to be more like a restaurant than a bar

wifi did not work throughout the hotel

never could find the gym

just at night be i g so close to the bar and people outside near the vehicles.

bar being next door lead to drunk ppl at my car when i went to get something out of my car

especially consider including a laundry room in your facility please

there is also a dark skinned young woman with green and black dreadlocks who worked in laundry that was most

location was excellent. the breakfast was hearty.

price for pet is $75 - too high

the breakfast could be better, not a big deal though. $75 pet fee seems excessive

car parking and guest laundry are great!

breakfast could have been included for what we paid and for the quality of breakfast.

parking is expensive

the free area shuttle is amazing and made this such a great value

reception area and the bar area were very inviting and the receptionist was extremely polite and happy

booked a non smoking room and the entire hotel reeked of cigarettes

smelled like smoke even though the rooms were all non smoking

it s clean, gas stations right in front, good parking for car and trucks

but if you get non smoking it s a separated rooms but you still have to walk through all the smoking

please fix the shower head in the smoking suite, please please pleaseud83dude4fud83cudffbud83eudd73ud83eudd20

complimentary breakfast, laundry, pool.

is pet friendly but no where on your site or best western sit does it say they charge 10$ per day ,

pool and hot tub are super sketchy.

kids loved the pool and hot tub, breakfast was perfect

over slept and i missed the breakfast ud83eudd26 ud83dude02ud83dude02ud83dude02

after calling and being assured their laundry was working, it was not available

they had quarters for laundry room which was great as the last hotel i stayed at did not and it made it a huge

alot of noisy kids in and out of rooms running in hallways all night from soccer team

she even brought my kids some food in our room that was missing from the

kids running up and down halls all night knocking on doors

laundry facilities were not working.

hot tube needed cleaned better it was bubling over like a washer with to much laundry soap poured in it lol

to no parking, i had to park in the hotel parking lot across the street

breakfast had great variety

pool closed too early on a friday night. thankfully someone let my kids in anyway to swim.