customer service was great. and we love the pool too

however the pool was extra salty or something my kids complain about swimming for hours about how they're eye

the pool was always crowded with kids

amount of space and facilities that my kids loved to explore

beautiful property, great staff, nice gym and pool, beds amazing, perfect location.

cool design, big room, great shower, nice gym.

i have stayed here before but experienced the bar for the first time on this trip

room and gym were both very nice

no room service, bad coffee, dim lighting in the room

is across the street from a bar and got a little loud in the wee hours of the morning but the staff did everything

requested for extra plastic laundry bags and was told that the hotel didn't have any

because of covid, there was quite a laundry list of amenities and services that were closed or unavailable, such

had a lot of kids across from us making noise, letting doors slam but not terrible

bar staff at spectators over this weekend were horrible

front desk attendant brought us a microwave so the kids could pop their popcorn, he was very nice and accommodating

room was spacious, and having an in-unit laundry was a huge convenience

breakfast one morning was more then enough food for two people

liked having breakfast and a bar at the hotel as well

liked having breakfast and a bar at the hotel as well

what breakfast?? the gym was not cleaned daily.

instead i went home and did laundry, and did not make it back

breakfast was amazing and the staff was so hands-on

location, free parking, free breakfast, shuttle van, accommodations.

kids running up & down the hallway

inn was clean, front desk very helpful, the pool area was very tidy and water very clean and blue (loved it)

the pool was gross

pool was freezing and no hot tub

breakfast was good

wishing there was a breakfast included in the stay.

didn't have breakfast. liked the closeness to the streetcar.

i wasn't able to use the pool or gym, but i had no issues using their laundry room

breakfast options were excellent for any dietary needs

i wasn't able to use the pool or gym, but i had no issues using their laundry room

the breakfast was fine. the location was perfect for our needs.

asked for a smoke free and pet free room

location, room, gym

great location! very nice clean rooms! great breakfast!

didn't have breakfast at the hotel, so i cannot say if it was good or not

at the door of the hotel, the staff was extremely friendly and very professional and a nice gym & breakfast

more of a pet walking spot

flimsy plastic cups, barely any facilities in the room or in the hotel, better-than-nothing gym, and etc

only complaint was the pool

the bakery did not offer a lot either and we were disappointed the spa wasn t open

enjoyed the pool and comfortable bed

modern building friendly staff that greeted us with snacks for the kids

shuttle was broken down and no alternate transportation was offered, lock didnt work on 1 room, room service

short staff and no room service due to quarantine so understandable.

room service didn't offer soft drinks at all

i also did not like the fact that the bar does not open until 4pm

twic for morning room service, said they were busy and would call us back

we were looking for laundry facilities in the hotel and there was none.

noise from laundry???

the pool didn t have no water n it was super hot

and the steak from room service was outstanding very tender and full of flavor

initial wifi password didn't work

the tall, thin gentleman working in the bar was extremely friendly and fast at service

breakfast was nice.

too much, didn t try, looked good for breakfast people.

nighthawk bar with live music awesome

in addition the staff ( front desk, valets, bar and coffee bar staff and housekeeping)is wonderful and genuinely

however no laundry bag nor any bar or hand soap

checking in we went to our room and the hallway was full of dirty laundry

bar soap in bathroom, also cleaning people did not supply a laundry bag

check in was unpleasant. server in bar was average. neither had much personality or hospitality.

room service was quick and friendly

there were at least two wedding parties the weekend we were there so i get that laundry was busy but we did

the speakeasy bar -- so fun

the staff was really nice. anna with room service was really nice when she delivered my food.

they have one vending machine in the gym to get a drink

bar within the hotel is nice and cozy and has a fine selection of borbon and other whiskey's to

modern and updated, free laundry (self serve)!

breakfast was outstanding. location was perfect for attending an event at t-mobile arena.

convenient location! friendly and engaging staff! excellent breakfast!

she was so sweet to my kids and helped us with the pancake machine

breakfast was great. staff super friendly.

the hotel bar closed at 10 pm when you still had 6-8 people still drinking.

room service was amazing

super comfy bed and great bar & restaurant!

the room was great and i enjoyed spending some of the evening at the bar listening to live music

the room service was nice, but make sure to ask for ketchup for potatoes, salt, and pepper

the gym was great

the staff was amazing! the room was super clean and room service was superb!

pet fee is the most expensive one i have paid, and i wish they covered your parking costs

wifi was poor

the carpet in the living area was spotted (it's a pet-friendly hotel)

breakfast selection. who doesn't like bacon? out of three mornings there was none.

breakfast was nice enough but didn't live up to they hype of the reviewers gushing about it

clean clean clean!!! modern! beautiful! great breakfast!

didn't have time to check out the gym

staff were friendly and helpful, especially the chef in charge of breakfast

nice breakfast, coffee in the very early morning. good guest laundry.

self-service laundry room

great hotel with excellent amenities. free guest laundry.

they had a guest laundry facility, which i did not use, but seemed useful

breakfast room was very welcoming and the staff manning the food did an excellent job, especially

car parking and guest laundry are great!

the parking was great

the gym is a great for a hotel gym

parking to check in.

shuttle to the plaza was nice

wish the bar stayed open a little later

bar was not good

just at night be i g so close to the bar and people outside near the vehicles.

wifi did not work throughout the hotel

never could find the gym

especially consider including a laundry room in your facility please

there is also a dark skinned young woman with green and black dreadlocks who worked in laundry that was most

free breakfast and a 24hr quick trip gas station is next door

the breakfast definitely can be better. pet fee of $75 per stay seems extremely high.

the breakfast included sausage and waffles and was clean and well organized

i had to call the front desk multiple times for laundry bags, and bedding for the fold out couch bed that was

the bed was great i loved the shuttle

large room & large bathroom! ordered room service & it was hot & yummy!

we had hoped the hotel bar would have stayed open later than midnight.

love that there is a complimentary shuttle to the plaza

room and lobby were spotless. staff was friendly and helpful. breakfast was fresh and hot

modern. clean. great breakfast. huge rooms.

don t inform us that the pool was closed until we had our kids in their swimsuits and went downstairs

and there was barely enough room for my child to play in the pool because there were 5,000 other kids in it and

the pool was small and breakfast was not regularly refilled as things ran out

room service experience

great location, comfortable gorgeous room, coffee bar in the room, friendly staff.

gym seemed well-equipped although i did not use during my stay it due to illness

it s also worth noting that they have a spa onsite, although i was not able to enjoy that this time

liked the indoor parking and on site food and bar areas

clean facilities and a nice gym

the bar and drinks were excellent

gym was absolutely wonderful, as was the lounge, bar, and the overall look and feel of the hotel

location, gym and the staff were very helpful and kind. walking distance to great restaurants!

laundry facilities

and there is a sitting area with a couch, a large sink area and tub/shower, and a good sized kitchen with a full

the breakfast had a nice assortment of options and was very well staffed

the kitchen was well equipped

location and pet friendly, staff was very friendly and helpful

have a laundry room

00 for a single load laundry soap

clean facilities! nice spacious room, with a small kitchen.

everything! great facilities, room, staff, pool, breakfast!

kids loved the pool and the balcony off the pool

laundry staff took forever to bring clean stuff for the next day they didn't even get offer to

comfortable beds, tv channels i like, pool area fun for the kids & room for adults to gather & play games,

room service & staff were excellent

clean and kind people. the pool and fitness center

gorgeous hotel. swimming pool, gym, location.

very clean room and had a good time at the pool. restaurant has excellent food.

everything the rooms , hallways , bar ! excellent

we really liked the availability of the complimentary shuttle service to restaurants in the country club plaza

i also, put in a special request to have rose petals put down for my anniversary and that wasn't done nor did

the rooftop pool with an adjacent bar area is nice

) there was no: room cleaning; laundry service

bar and dining room mgr(

afternoon in the lobby, live music from cool musicians every single night, chilled towels in the gym (not to

while there isn't a pool (which is a drawback), there are offering such as the music on the green and live jazz

room service was very efficient

excellent laundry service

pet friendly

hotel employee behind the bar is a real pro

i felt spoiled while i was there, especially by the pool cabana

water pressure in the shower; had to call room service for bottled water; pool was closed (seasonal); room next

not a big deal but i had to ask what time breakfast was and where the gym was and where the pool was

ruben at the bar in the evening was top notch and so fun

i liked the gym and the garage parking.

bar because there was no soda machine back there so she left the bar many times to go back to the kitchen

the location breakfast my wife wasn t a fan she liked the bagel bar and fruit bar but would of liked more

felt the parking lot was very dark, the rooms could use some tlc & there was not near enough parking

breakfast was great and everything was very nice. the dove products are very nice.

pool friendly good breakfast

were disappointed that the pool was broken and our kids did not get to swim as they were looking forward to that

rooms were clean, the breakfast was good, and the pool was a nice bonus for the kids

wifi was also down

we had to shower ourselves and small kids in cold water (was 105 heat index all day and showering was a must)

the bar the pool table and the night staff

the wifi was not working on the tv our whole stay.

the bar had a good selection of drinks

laundry room

pool was closed while we were there.

gym is amazing swimming pool great

breakfast was really great.

it had gym and pool fun for the kids

fact that you don't have a laundry room

it was ok and they have a laundry area for customers

6) requests for additional towels had to wait till next day when laundry service started up again

they did not have a laundry facility

them a warning and said don't let it happen again this place does not have a for you to do your laundry and if

staff and signs everywhere saying kids are not allowed padlocks in the light sockets a guard chasing you at the

everything was clean, comfortable and upscale. plenty of parking right in front of the hotel.

not clean: used bar of soap in bath, dried soap scum on vanity & tub, carpet needed vacuumed, ice bucket full

the casino was fun, lots of game choices

hard to find program for the kids here

needs a real breakfast /,restaurant near or expand the present bar to include more

the pool was open. the room was great.

some seminar going on and parking was a nightmare

room faced parking lot and the guys that must ve been catering breakfast were very very loud

close to downtown kc without all the traffic and parking hassles

good breakfast considering the covid times.

breakfast wish it was out later design of room efficient stylish and comfortable sofa and

this is great when traveling with children to save from having to eat out every meal the breakfast (free)and

wish there had been a bike in the fitness center.

the breakfast was great

breakfast was free and not worth even that much

a pool

casino across parking lot

i like the hotel's proximity to the argosy casino

the distance from the casino

the laundry room was a welcomed amenity

laundry facilities were inadequate with just one machine

our room was in the basement, near laundry etc

great location and nice amenities... open laundry room facility with seating while you wait.

pool area could have been warmer

no breakfast included no laundry on property

nothing for kids to do

enjoyed the sports bar we ate at, had very good food

the view of the parking lot. no cellular signal

our room was lovely and spacious, food at the sports bar was good too - delivered by a robot!

the guest laundry machines were broke also

laundry room was very convenient

wish we had the kids with us and we stayed more than the night

didn't get all of my deposit back because of a small accident from my pet on the sheets but that's what the pet

for my free breakfast she still let me get as much as i wanted and take it to the room for the kids

no laundry available and our room 112, fridge doesn t work well.

everything was wonderful! really convenient laundry facilities!

the room was clean and they had a great breakfast.

it was quiet and peaceful and parking was no problem

comfortable beds and great breakfast

laundry room only had one washer and one dryer so i had to wait a bit to get started

they provided free wifi if you signed up for the marriott bonvoy club

parking i hated it was terrible you pay for parking but not enough parking space to even

breakfast and pool were good, and we will be back for sure

breakfast was good

laundry room

the pool was freezing. the smoking was horrible it smelled so bad.

kitchen in room

great location, very friendly staff, kitchen equipped nicely for extended stays

with two kids and did so for the pool and was not informed of pool being out of order until after we already

outside lights on the building or in the parking lot were working

pool was very nice and area was clean

pool hit tub was closed and the pool needed a part and the water was cold

ease of getting to the pool from the indoor waiting area

in addition to all of this, they have a very nice indoor pool

the breakfast is made fresh every morning with a breakfast caserole, fresh fruit, juice & coffee or

parking lot was adjacent, and property was well-secured - we felt completely safe

a luxurious italian suite complete with a plush king bed, jacuzzi tub, and fireplace seating area for two

the fresh, hot breakfast was delicious!

the host mark made a fresh and delicious breakfast that was perfectly cooked and ready on time

nice gym with free weights, bench, cable machine, treadmills, elliptical and rowing machine

drinks at the verbena bar were excellent

no laundry facilities

complimentary breakfast was one of the best we've had in a hotel

pool and gym area are not really fit for use

not enough parking space

parking lot was very small

the door to laundry room locked early

it had 2 small tables that were dirty and an open area laundry room attached to it, which had a gross, dirty

also the office smelled like pure laundry detergent and bleach

very run down. it was a non-smoking room but it smelled

the breakfast was great the front desk lady was very nice would stay there again

we arrived late and had an early morning and had to do laundry the woman checking us in took forever to process

breakfast was amazing. staff very friendly.

parking lot was a little small

swimming pool could of been bigger.

i wish they had a hot tub or larger pool

newer property, had guest laundry facilities.

gave us 5 top sheets and 2 queen pillow cases (we had a king) they never came to get the dirty laundry from our

i had milk for my kids and it was a struggle to keep turning the fridge on to keep the milk cold

the gym

there was kids running up and down hallway knocking on doors well into the night that was pretty annoying