spa not working laundry facilities without detergent available

lots to do in the surrounding area, then back to hotel to relax in the pool and hot tub

the bar was very nice indoors and the staff was very pleasant

kids loved pool

cold indoor pool that kids wouldn t swim in due to temperature

the pool was closed. i was sad about it.

the breakfast was delicious.nice employees.ty

excellent front desk service and breakfast food and service was great.

advertised online as 'pet friendly'

they were very accommodating when it came to our pet. the rooms were clean as well.

design, the smell, the location, the fire pit and solar lights, the laundry facility, hot tub, pool, breakfast

pool, fitness, laundry

large room with kitchen and close to work location

the kids loved the pool i loved the jacuzzi

the room was fine, but no nightlights in the bathroom, a pet peeve of mine

room smelled like pet urine

the high unexpected charge for our small dog in what was advertised as a pet friendly facility.

just that the pool and resturaunt were closed due to covid 19

would not go to the bar ever again

it could be better to ad a jacuzzi close to pool area.

loved the pool and workout room

clean, friendly staff, basketball and mini golf putter for kids

i love 2 room suites with kitchen

convenient to have a small kitchen

great pet friendly property.

the offset double doors plus the laundry carts are impossible to get around

have like a laundry room

pool was a little dirty. we found someone else s dirty laundry under the couch/trundle bed.

overall great experience except breakfast

many kids unsupervised in the small pool and throwing footballs and basketballs into pool

minor imperfection - no dirty laundry bags.

that does not provide laundry service

the bed was absolutely comfortable and the laundry service a plus!!

couldn't order room service after 11 pm.

one stop shopping, casino hotel restaurants all in one location.

breakfast was good and the staff was super friendly and wonderful!

very clean and quiet breakfast was great

breakfast was above expectations

first room smelled like pet cleaner, my second room - while clean had no soap, and the stomping of the room

staff is amazing the breakfast was an added bonus

no laundry facilities no store to purchase

no laundry/dry cleaning services

laundry was not available at all, i was offered to have my laundry done myself at a hotel next door

the food at the bar and the service was wonderful

the coffee bar wasn't refilled well

quarters or a coin machine should be available for clients doing laundry

after checking in, and i was told they had run out of towels because they were all in the laundry and that they

i spoke with everyone from front desk, restaurant area, chef, cleaning staff, laundry staff, engineering

the front staffs were nice trying to deal with laundry problem

noticed there were two laundry machines and one guest was using the other while i tried out the other and it

their dryer was broken so they dried my laundry for me

kids loved the

it’s designed very good, beautiful reception and indoor space. clean pool and safe for kids

first went in and the bar was spilled over the lobby

the air conditioning in the room did not function, so my kids had to sleep in a room that was 77

the entire length of stay(5 days) during freezing conditions, no working elevators, no hot food, wifi was

to covid the results of our usually excellent hot breakfast has been replaced with continental style and not

very good breakfast,, very kind staff, good location, parking ,,

gym, staff pleasant and helpful

every time something was finish the kitchen would replace it immediately very nice felt like home

the staff were all so nice, welcoming us in and helping us out when we had questions about the laundry

though we didn't need to use them, it was nice to have a laundry room on premise

beautiful clean and friendly staff, i ll definitely be returning hopefully by that time the gym and pool will

cleanliness, good breakfast, nice grounds, pool and fitness center.

shuttle was helpful breakfast was good

the restaurant was closed, no laundry, no real store, nothing to charge so much for

like smoke - carpet needs to be replaced with laminate flooring throughout hotel - disgusting laundry smell -

the restaurant was closed, no laundry, no real store, nothing to charge so much for

no laundry facilities on site 2

no rooms available so i can stay in a bedbug infested room till tomorrow ohh but font bring your laundry back

love the fireplace

the online pictures that sold me on the room was the kitchen and sliding glass

having a full kitchen was especially convenient as well as free breakfast included

comfortable room with a fully functional kitchen. breakfast was very good

the pool , the room , the breakfast

laundry was inconvenient because of lack of quarters at the front desk

only complaint was the restaurant and bar area of your staying on the side can be a little noisy in the evening

pool was very cold, so we were not able to use it with our kids

like the breakfast the most about this place and how everyone was so friendly (staff)

i stayed in many embassy suites a few years ago rooms were bigger and there was a real kitchen

very clean and the kids enjoyed the breakfast

breakfast was good, hotel very clean, room clean and smelt fresh, helpful staff.

breakfast can be improved, just a lot of things in plastic, would be great to have more fresh

breakfast was basic

housekeeping never removed the used bar of soap from the shower, which was the tell tale sign that the bathroom

gym equipment all worked. laundry available. didn t need to use.

clean, affordable, free breakfast, gym, laundry facility, and great for traveling for work.

breakfast and the gym

were up until five am slamming things around screaming waking me and my kids up every half

there was no breakfast. i don't consider a granola bar and water

they have laundry, fitness room, and a meeting room

the laundry facilities were out of service

i guess it was a kids athletic team staying that night as well ,and the kids were playing in the halls all

all breakfast menu

the room was not that clean and there was a lot of young kids running around screaming and yelling, and no one

shower tiles could have been cleaner, no laundry bag

to town earlier than anticipated after being awake for over 24 hours and when i requested an early check in they

i loved having the shuttle to take us around and

beautiful interior, great gym, cozy bed

came to the hotel with our cat, and we did checked the pet policy before like yeah, you can stay, but there

free laundry service continental breakfast

everything was great, spacious room, clean, nice pool, laundry, great breakfast

everything was great, spacious room, clean, nice pool, laundry, great breakfast

i use the gym daily and the accommodations are comfortable

breakfast every morning was great, and monday through wednesday they provide free dinners along

to covid restrictions the breakfast currently consists of prepackaged muffins, yogurt, and oranges

the continental breakfast was good with their own waffle maker

liked that our room had a full kitchen, it had silverware and dishware as well

we stayed in one of the suites and it had a very homie feel complete with its own little kitchen area including

newer, clean, love the suite concept with a kitchen

old hotel, terrible internet connection, no room service.

cleanliness and gym were great

bar was not open so nothing to bring me to the lounge area even though i was there for a week-long

t made aware of the pet fee policy even for service dogs

room was very clean and the location of my room was close to the gym and outdoor patio

drinks at the bar were a bit pricey

this hotel has great dining options - room service, a bar/pub, and a fine dining restaurant

had a room reserved for 2 adults and 3 kids

really wish these places would leave pool open a little later than 10:00 -- it was away from sleeping area and

even when kids were running the halls they stopped it before i could ask them to

small swimming pool. an on-site

swimming pool was not open. it was my grandsons birthday and the boys wanted to swim.

restaurant and bar were not open

also we asked for room service on the third day which we never got

location and better than expected amenities- outside fire pit, stabucks and breakfast w/ bar and social seating

i m thankful that there was a laundry room that didn t require quarters, so laundry was easy

plenty of parking. nice amenities. good coffee

front desk staff linda so kind and helpful fantastic hot breakfast outdoor resort type space

the complimentary breakfast was varied and tasty

enjoyed a beautiful suite with a kitchen; two big screen tvs; and a lot of comfortable furniture

in room sit in area comfy bed elevator bldg lots of entrance by key code pool outside deck laundry

laundry hit or miss with leaking, temp regulation and payment system

this person was responsible for check in, laundry, housekeeping, etc

there was a full-sized refrigerator, along with a kitchen sink with garbage disposal, a microwave, plenty of

parking kitchen in room sit in area comfy bed elevator bldg lots of entrance by key code pool outside deck

private entrance, laundry room, 24 hour snack shop (with alcoholic beverages until 11) everything is clean and

private entrance, laundry room, 24 hour snack shop (with alcoholic beverages until 11) everything is clean and

rst assigned room smelled of smoke; reassigned to new room right away), dish washer in room, laundry room in

should put more laundry rooms.

there was a pool, basketball court, tennis court and area to barbecue with tables and chairs

there was guest laundry and a small gym

wifi is decent

the staff goes out of their way to address your questions, and you cannot beat the hot breakfast buffet

tried to go to sleep at 11:30pm but a large group of teenage kids arrived shortly after, running down the halls

very clean, friendly staff, free parking, good location

great amenities - (although we didn't use them), pool, gym and laundry

breakfast is good, spacy rooms and the hotel has guest laundry which is meaningful for long stay

i like the grill outside, the gym, breakfast, laundry, location.

employees were very nice and helpful providing us with extra towels, help with the guest laundry and information

loved having the workout room and while i didn t need the laundry room, i m sure it would be helpful to

indoor pool, guest laundry everything was really clean easy to park right out front of the lobby really

parking, clean

the world of covid, it was a pleasure to actually get a breakfast again

indoor pool, guest laundry everything was really clean easy to park right out front of the lobby really

more handicapped parking

the breakfast was great

construction going on, taking up parking spots with containers

breakfast more choice

the middle of renovations so lots of dust, pool was closed

was there to spend time with my grandchildren, i chose this hotel based on the indoor pool

breakfast, laundry room, very comfortable beds, a spacious room, a number of hotel entrances from the parking,

oh and laundry room, i was able to leave with all our clothes washed

i enjoyed the buffet style breakfast n laundry room!also like the laid back n cozy environment!

the breakfast was filling and plentiful

about the hotel can't wait to go back with my family we love the free breakfast and the pool we also enjoyed

and the bars and restaurants on site is amazing, lloyd the bar tender was amazing and definitely made the

new hotel with nice rooms, very clean, and a great gym got close to train station in

breakfast was wonderful, nice presentation and very tasty

there are restaurants and a bar within the hotel

& thoughtfully designed property, great location, very walkable to the town, lovely bar and restaurant spaces

they have laundry facilities, but it was broken so they washed our daughters clothes in their facility

also, do not use the laundry services

didn't work in our door the first time, and our room was directly over the exhaust fans from the kitchen, which

location and pool

location is not kid friendly, no nearby restarants / kids fun places.

free parking, clean , breakfast and fruit

craziness of the room the kids were running around knocking on doors had a big pee stain in the mattress we were

this is not a dislike.. i just wished the site had a indoor pool too.

the pool was closed

very easy to find and the breakfast was hassel free

the laundry facility is a joke the machines don't work!

lastly the laundry room could use some updating as one washing machine and one dryer was broken

traveled with my kids so they slept on the sofabed but the mattress was paper thin

everything it was good, very good experience the kids loved the poolud83dudc4dud83dude42

people check in on saturday kids playing on the hallways knocking on people's doors and running around

eve though advertised as so, 2 hour wait to receive pullout bed linens which delayed young kids bedtimes by 2

loved the pool n jacuzzi

thanks for breakfast, the close parking, access to the septa, gym facilities.

hotel room was very comfortable, kids loved the room and the breakfast was great

comfortable beds. spacious room. well equipped kitchen. great breakfast options.

business center is not open and the laundry room is not available

was a bit crowded with young kids running around while parents sat in the lounge drinking

staff was very friendly pool open until 11

was a bit crowded with young kids running around while parents sat in the lounge drinking

i would encourage better security or a policy that parents must watch kids

laundry machine available (staff at the reception even had change for me since i had only bills)

breakfast was good, staff serving it were very attentive.

the only pool was outdoors.

decent breakfast spread

the 150.00 pet fine with the 50.00 pet fee. they definitely overcharged me on a few things.

eggs the most bed was comfortable my husband enjoyed the spa & pool after a long day at work self laundry

sounded like their kids were playing in my room early in the morning

free parking

nice bar too

the bar was ok but would have been better if they fixed the fireplace and turned down the cafeteria

was closed restaurant was not staffed due to a wedding reception onsite laundry facility stank so badly of mold

then that sign too the first floor *laundry room* just tell people when checking in

beds were comfortable. like the laundry facility.

the location and laundry facilities

location, size of room, advertised amenities of restaurant, pool and laundry facilities

lack of laundry facilities no late checking out less food choices for breakfast

finally, three days later they 'discovered' it in their laundry

room service tried to come into the my room 236 and didn t knock, didn t have my room key

parking spaces too small.

be a rural property with open space and it was not, just a group of buildings surrounded by a parking lot

laundry room to small

unsecure wifi

both the fitness center and pool weren't open for obvious pandemic reasons, but that did not sully my stay

kids loved the sofa bed and the hotel appeared brand-spanking new

clean place, nice staff, indoor pool for kids. close to other amenities

on-site laundry was clean and easy to use

poor wifi

it was noisy, kids running above us

thank you the breakfast was first class with good coffee

the pool and jacuzzi was outside

not enough outlets or towels, no iron or ironing board or laundry bag

staff; comfy beds; electronic laundry facilities; great parking; easy access to highways & eating /groceries

staff, comfy beds, electronic laundry; byob detergent, inconsistent bar hours, non working vending/ice machines

countless laundry

in rooms, more sound proofing, more frequent housecleaning but staff nice, bed comfy & electronix laundry

great breakfast, nice fitness room, self service laundry on site.

breakfast was slow had to wait for cook to refill dishes. no laundry.

the laundry wasn't available but the desk clerk helped us fine a laundrymat

laundry not working, and no one able to help.

hotel was full of kids and parents for some kind of sports tournament (no problem with this) but parents after

the cleanliness and the pool. love how they have a laundry room- life saver.

the only bummer was no indoor pool

chose the hampton inn downingtown (hid) because it was a pet-friendly property

it allowed pets the room as clean, the air worked great.

clean and friendly staff, nice new room, quiet, good breakfast

were issues with the elevator where it would not open on the customer side at times, only on the laundry room

it had laundry

it was located in the laundry room

location and good parking

gym didn t seem too sanitary

and the fireplace was a lovely unexpected bonus

kitchen facilities were useful

very nice exercise room. small kitchen in the room.

great hotel gym

fast check in. great breakfast. freindly staff.

we arrived early evening and tried the hotel's small bar and grill, the meatball sub was great

very basic, has the bare essentials. wifi was a little slow.

we ordered an app to eat in the bar area and also stayed for breakfast -- i found eating off paper plates to

high ceilings were a bonus, good breakfast with hot items available, refrigerator and microwave in room, shower

the pool but we understand

didn t eat breakfast

we enjoyed everything but the smell in the hallways they smelled and the pool was not warmed

breakfast had many options, including eggs and sausage, yogurt, fruit, cereals & more

by marriott was better :) i also appreciated that it was a sister hotel to the hilton across the parking lot

parking was convenient to my room

laundry, ice, pool, hot whilpool, gym, restaurant, bar, outdoors tables

the night front desk and bar and grill staff they were great

hotel was large. beds were comfortable. lobby and bar nice

nice pool

is the bar the only place to eat

location, breakfast, laundry room, and location to restaurants and stores.

the laundry room was clean, dust free and in good working order with two washers and dryers for guests

were on the second floor apparently above the laundry facilities and you could hear and feel the spinning of

laundry machines only took quarters, but there was no place to make change

we were located above the laundry and it was somewhat noisy.

laundry but advertised no phone did not work, call front desk but didn t fix no thermostat

she(chef) was very nice with my kids and cook them pancakes while waitress had totally ignored us

sounded like a lot of kids

the hotel wifi was also very good

the pool and gym were a plus. the bed was comfortable. the room was huge!

big room. great fitness center.

great pool, fitness center and lounge.

the wifi was excellent

they said they lost their laundry service and had no clean sheets for a room for me

bathrooms were falling apart, stains on the furniture, room doors didn t work properly the laundry list

and i did laundry & there are no timers so it s a total guessing game as to when your clothes will be done

the kids enjoyed the pool although a small pool and crowded while we were there

micowave in breakfast area to warm up coffee.

having a laundry room, which is free for guests is definitely a unique aspect of any hotels i'm familiar

used the laundry facilities, and caught staff taking my supplies of of my washer

guest laundry services were easy to use

i especially liked all the little added details such as the laundry basket in the closet, the well appointed

on site laundry and convenient to everything

i couldn't do my laundry and had to air dry

little problem i had is with external laundry services

breakfast full great. room size grwat towels clean soft. bed linen best.

muffin at breakfast was a little stale. not sure they had cereal to choose from for breakfast.

bed was comfortable, the pool and hot tub were great and staff was courteous and friendly

smoking room smelled of smoke, dogs barking in room next door, people in another room very loud,

non-smoking room smelled like cigarettes

like i was in smoking room and maybe after check out they had mistakenly checked it smelled like cigarettes

room smelt like it was a smoking room

price for a smoking room.

i would have liked to have been able to use their laundry as i didn't have a car.

they even had a laundry which, after 8 days of traveling, was great!

the third floor smelled like body odor and cleaning chemicals because they left the dirty laundry carts and

breakfast!

in the parking lot

enough condiments in room for coffee, one small bar of soap for bathing which didn't smell great and paint on

the microwave in the small kitchen area does not work

the gym is very old. needs an upgrade

ample parking

large spa bathtubs in some queen rooms

the pool had a chair thrown in it and was unkempt as well

the gym is nice, the layout, equipment, and aesthetic. enjoy my workout.

through boards and when booking it would have been nice to be told its under construction my kids were looking

no notice (even at check in) that the parking lot was going to be paved or that the alarm company was coming

the complimentary breakfast and the pool

i love how there is a self service laundry on site, tea, coffee available in the lobby is a nice touch

and well appointed with everything that you could need - small pool and gym but all great - guest laundry and

pool wins prizes

gym is very small, but it is there

hostess, carol, at the morning breakfast was great

huge kitchen, usb chargers, good breakfast, place to do laundry, and they have environmentally friendly policies

the size and cleanliness of rooms, the laundry, the staff was excellent

spacious room and kitchenette

no hot tub, pool looked murky and univiting. breakfast selection could be better.

-pet fee is expensive

no access to pool dinner took two hours before we received our food

that the restaurant bar closed at 9pm as i arrived hungry around that time so therefore could not sit and eat

didn t like how i was told the pool closes at 11 and inside the pool area on the wall it says 11-12am adult

plenty of parking

beds were amazingly comfortable breakfast was so pretty i didn t want to eat it but when i finally did it

i asked for $ to wash my laundry since they were the cause & they refused

there was a basket of clothes (laundry

couldn t help with matters of convenience (having quarters at front desk to be able to use the laundry machines

laundry room detergent machine was out of order so had to go out of the way to pickup detergent

he gave me a room between the laundry room and front desk/

could have had better breakfast options

the free breakfast they serve was one of the best i've had at a hotel and the staff at the breakfast was

amenities in room were nice. kitchen was clean and equipment was good.

loved kitchenette with utensils, plates, even salt and pepper

breakfast was good, not great but it was exactly what i expected.