the infinity pool was beautiful with great pool and bar service

kids club was exceptional, rooms were clean, spectacular staff, gorgeous pool, loved the beach

out of 4 restaurants, 3 restaurants accepted kids under 12

kids club was exceptional, rooms were clean, spectacular staff, gorgeous pool, loved the beach

piaf (adult only) was our favorite restaurant, and lucca was second with kids

- no internet, about 12 hours without internet - i requested the bottle of water from the frigo bar at 9am and

at the 7th bar there was an older gentleman who always questioned when we asked for drinks

wifi internet was very slow in the rooms

in the pools, management needs to buy more shades; the rooms are showing needs of renovation; wifi not the best

fifth, i could always find a chair at the pool or on the beach

good for kids.

breakfast was good with a lot of variety. the location was perfect.

and loud rooms near the pool

breakfast was great; staff were great; room cleaning was great; dining room meals were good

good pools, super convenient for families with kids

breakfast and lunches were identical in only 2 opened restaurants (total 3 are on site

cleanliness, room with private pool

pools are small, basically for kids or to stand there

to name a couple, felix, the pool concierge, and jorge, a waiter at the pool and lemongrass restaurant, were

the waiter with the hat on the pool was very nice and attentive

and with lack of beach seats, the smoke that is coming from the pizza place is affecting the kids pool, too much

spa was great!

the kids club is a great option for the children, they have a lot of fun

was small and had a poor layout, adult pool was full of kids, construction noise was constant, food was not good

it has delicious and fresh meal choices, huge pools, top shelf liquor options, a beautiful sandy and swimmable

food in the snack bar by the pool wasn't great.

this free menu and order one of the special and pay and i was told i couldn t this should be spa explain when

the pool bar staff were awesome

the gym was not clean

bar off the lobby was great except it adjoins the smoking area which is the open area towards the

would have liked pool, but the wagon provided with umbrella chairs and beach towels made it convenient to enjoy

the kitchen pots and pans were dreadful with just a tiny fry pan for 4 people

the mini frig with honour bar was a nice touch

i ordered room service several time and the food was delicious

roomy suite with nice kitchen and nice sized balcony

also the smokers sitting at the bar beside the kids pool, all the smoke was going towards the kids

it s a family hotel so be ready for kids and a lot of people in the pool

breakfast came with our package

the bar had no change for mineral water

location! breakfast was great. would go back, the beach was amazing!

better access to a laundry room !

very kids friendly with kids club and kids activities at night

- one is just a small area with a bar, one is a sports pool with games all the time, one is a kids pool which

liquor in the room bar was so bad it was untouched

rooms were comfortable, entertainment was overall very good with shows geared for kids and adults

they charge for valet parking and don't tell you you can park on the road in front

the pool and ocean were a hop, skip from the lobby

the view from our room over to the sea was awesome and the pools were lovely

pool, cafe, and access to the ocean were nice.

proximity to the pool and ocean

it was hard to get a server at the pool or beach area

food, pools, chapoteadero for kids, and the beach view are excellent.

there is a child pool area which was great for small children

parking is far away and located behind the hotel s boiler area

an example, no nuggets for kids

if you re going with kids older than 5 years, they have a perfect kids club with marvelous staff (diana,

arrived to a not so great room, facing the parking lot and a fence

is also next to nothing to do during except sit at the pool or beach, good luck keeping your kids entertained

breakfast was delicious

long line ups at the bar to get any sort of refreshment, including water

very clean , spacious room,quiet ,free parking

room was large- the bed was large and comfortable - parking was in front of the hotel and had a security guard

once the coffee urn was empty at breakfast that was it for

the free breakfast not bad

breakfast was very limited, eggs or chilaquiles

pool tempature is ambient, but fine for swimming

staff was excellent, and the pool was nice.

we ordered room service at 0006 hours and was supposed to be delivered by 0100 hours but it never arrived

3 pools, 9 restaurants, super king beds, 24/7 room service, cafe - what is not to love, the taco bar was

nothing we didn't like but maybe a couple more restrooms around the pool.

found the tiles around the pool very slippery

i found the beds were very comfortable and room service was excellent

location , staff, pool, view and breakfast buffet

needed more seating in the lobby area and maybe more seating at pool and beach area

and for room service and cafe purchases you have to go to concierge to make purchases and even restaurant

service, food, cleaning, towel supply, fridge & safe did not work, s l o w bar service, terrible food at a le

i had to call the hotel from my cell phone to get to room service

kids had fun

the views were amazing, the spa was heavenly, and the beach was breathtaking

with a special compliment to ana our housekeeper who was meticulous, gracious and helpful, to the pool consierge

we love the pool and the pizza/bar and italian restaurants

and the last surprise is paid wifi

kids were entertained

the kitchen was well equipped except the coffee maker was only for 2 cups and we had a tough time

that there was no room service. and the coffee maker was dirty

there is a gym and spa on the property

my elderly father had fallen ill and i asked for a late check out to have him rest a few hours longer before

eat options for those who prefer fish/sea food) and the japanese restaurant which my kids really liked

beautiful pool, spa, and grounds

some of which include a kitchen with washer and dryer, additionally they have a well equipped gym also very nice

our college and high school kids had a blast

if you aren't interested in that don't take a welcome breakfast

i really liked the fact i can have a double room with 2 bathrooms for me and my kids.

kids club activities were non-existent

evening entertainment and lobby bar was only place to get drinks after dinner

the water needs to be pumped at a much greater volume from the inner pool to the ocean pool to prevent all the

grounds, suites nice w/ great views, pools, bars

have loved if it had a laundry option in the condo

few times, but there has been some kind of weather issue causing larger waves than usual, so the kids never got

we did, however, enjoy the breakfast buffet each morning (the french toast was to die for

the float up bar was super fun

enjoyed all meals we had in the beach side restaurant, pool food and drink service

pool and gym are fantastic

wifi was great throughout the resort

further, i didn't like the private pool area set up at all

nature of resort equates to large availability for cabanas and pool chairs

the pool area was excellent and the food was good

did have an unfortunate experience with the service i requested for laundry

night closer to the airport, new hotel near the marina, clean, nice pool and hot tub area, free laundry machines

no laundry in house for customer

nice. had everything. could even do your laundry and the provide detergent.

free laundry services

great spot close to the marina and walking distance to the airport, nice pool and fast wifi

a lovely pool

there was a comfortable chair to sit in and better wifi in our room

convenient to town. parking very easy. clean, nice beds, hot showers, ample space.

the grounds were clean and had a nice pool too

close to the marina, which is walkable distance from a lot of restaurants, laundry, stores

) if you have the opportunity definitely book a massage and hand out in the spa

nice pool, whirl pool, beach

kids pool was too dirty with super roky sand

the daily buffet breakfast was

morning while the main restaurant is only for non-premium guests which may have long queues kayak spa loved the

the place was overwhelmed with kids!

tons of activities for kids

the food was good but the breakfast could was the same everyday

the place was overwhelmed with kids!

there is also something like a gym, but non of the equipments are working

everything as great except the wifi which was hard as i had to take a couple calls and couldn t get

the buffet, facilites open late gym and pool

location breakfast

the first time i stay at a hotel where you hear everything when triyng to rest: luggage wheels, kids running

starbucks in lobby as well as a small mini market and on site laundry

no room service no restaurante after 23.00 no place to buy water after 23.00 no servibar

love the pools, of which there are several as well as use of the adjoining hotel s pool

kids club was closed, spa was closed, construction. wish there was a kids area in the pool.

was good at the swim up bar where they have a wood-burning oven, but the pizza we ordered for room service was

drain full of someone else s hair and dirt (absolutely disgusting), watered down shampoo and laundry soap

the laundry service relied on an external company, they were terrible

i said if there is an emergency or someone wants to order room service how are you supposed to be called

hotel, clean, great bed, decent breakfast, nice pool with bar, polite staff especially yolanda

breakfast was good, but the kitchen staff were very unorganized, always something missing from the table, cups

could be better, breakfast should be until 12 and not 11, specialty restaurant lacks of control for reservations

the spa is amazing .

is a smell in the gym ud83dude2cud83eudd15

my room didn t work and couldn t be fixed during my stay so i couldn t call front office, room service or

room service was awesome, i also used their salon and it was gorgeous and professional

didn t have breakfast, lunch was good, location good

the hacienda is beautiful and peaceful. the pool is perfect - we spent most of our time there.

pool was amazing, my now loves sushi

i would recommend finding your ideal spot before breakfast as sun beds all over the resort begin to fill up

room service sat outside our door, and others for more than day. the room was just

couldn't communicate, terrible front desk service, no elevators, took 3 days to get a load of laundry back

too expensive spa and laundry services

room was serviced everyday with fresh laundry when needed

the breakfast buffet was amazing, so many delicious choices

wifi needs a little work

the was not a hair dryer you can not ask charges for services to your room like laundry

room service wasn t available on night, no laundry service

gym needs to be upgraded

hours of the pool

the pool and rooms

it s no that i didn t like it it s cuz i wished that the laundry was free lol

you cannot charge you our meals to the room you had to pay for your room service and not charge it to the room

drinks and food service at the pool was incredible as was room service

pool would have been nice if it wasn t for kids throwing balls out of pool and constantly yelling

comfortable beds and very thankful for an early check in

the water park for the kids was very enjoyable for them

pool is clean

my kids had a great time and we made great memories

liked the kids pool area, friendly staff, food was okay, and the location of the hotel

room service wasn t included for our family members that didn t get married there even though

view, staff, room service, breakfast, beach, facilities including laundry, check in, check out - all wonderful

friendly, taxi available, laundry access, restaurants in hotel, beach access, safe place, two large pools, very

in la cantina bar (external facing restaurant) was just ok

it s so nice to have a kitchenette to make food

view of the parking lot which was supposed to be a garden view.

three flights of stairs and no laundry facilities

coin laundry nearby

wifi very poor

we had air conditioning, a great location, beautiful pool and relaxed atmosphere

menu in restaurant large clean pool, comfortable loungers, comfortable beds in our room , strong wifi, lots of

do not have laundry washer and dryer on site

charge $1 usd per item for laundry service, which i find quite expensive

pet friendly property with friendly staff

how pet friendly it is

was great, beds very comfortable, rooftop pool had great views

i sent my laundry down at one point and it came back beautifully prepared and the cost was negligible

coffee shop, 2 restaurants you need to reserve a spot for and 3 more dining areas that served breakfast and

loved the coffee bar with speciality coffees etc

great food ( esp breakfast) and view in the two buffet restaurants

the gym, only 1/3 of the weight selector pin were available in the multi-gym rack

all inclusive really meant all inclusive, including room service

explanation was provided for this, even though the hotel main pool was clearly designed to have a bar accessible

our kids had little ones, so the room service was a blessing

wifi - terrible everywhere on premises, inside or outside

like the breakfast, love the restaurants however i did not care for the lunch buffet

this property had a lot of families, which was encouraging to maybe return with our kids

bar offerings are wide-ranging and copious

breakfast best meal, lunch ok, dinners disappointing

did not like the food, to many sauces, and who eats stews for breakfast

excellent location (shops, main street, on the beach - separate pools for adults and kids - room 132 has balcon

it was clean but lots of damage in the bathtubs and no towels or wash cloths for the kitchen

wifi in the room - we havent noticed this in the description but if you want room wifi you have -to

breakfast was good.

but the best thing i liked was the custom omelettes at breakfast

2 pools with bars

they have on-site laundry machines that guests can use if they don t want the formal laundry service

the breakfast was amazing! the staff was so friendly and accommodating.

kitchenette, dining/living room, two full bathrooms, and a very large balcony with table for four

stay at the sunset plaza beach resort and spa was absolutely wonderful

property was beautiful, the pool areas were clean and inviting

that were promoted for our all inclusive stay on the website were false: *website implied 24hr room service, it

breakfast and all other meals were very good

the parking is small, but we have always found a solution with the responsible person

a lot of kids

we appreciated the upgrade to a larger room, which included a kitchen, two bathrooms, and two balconies, which

was a bit pricey, as well as the laundry services

we ate at bordeaux, hitsune, cocos cafe, oceana, and ordered room service

no kids

wish the pool was open later at night.

the gym floor was also filthy

breakfast was the best, cocktails on point but other than that nothing too great

buffets, should accommodate more american dishes, but the snack shack was ok, & the salad bar was ok the bathrooms

enough food options , snack bar only had 3 options , the beach access is not great , the rooms were dirty and

he went above and beyond and brought our drinks upstairs to us at the pool (he had noticed my recent knee

got too crowded, it s a family resort, so a lot of kids are expected, not appropriate if you want to rest

room was spacious; gym was amazing; breakfast buffet had so many options

great breakfast

english in writing only 2 tv channels in english slimey slippery pool below subpar food no microwave in rooms

music was terrible coming from the bar at the beach, our room was 40 feet from the noise

room is quite spacious, amazing view, great pool service.

little neighborhood across the street for some local eats, laundry, etc

the included breakfast was superb

breakfast was really good

the kids we were traveling with couldn't get the volleyballs etc

room service isn t on time and regular basis. sink in the shower isn t good