we seemed to be beside a mechanical room or laundry perhaps

right on the beach, great view from the room. pool also is perfectly situated on the beach.

excellent location, comfortable bed, and good breakfast included in rate.

wifi was a bit slow

it was a bit difficult to get on the wifi , which worked pretty well, but the staff helped us

spa treatments were excellent

could use more pool loungers

enrique at the bar is so knowledgeable and welcoming, and the attendant at the pool just goes the extra mile

swim up bar could stay open longer.

made the stay uncomfortable; meanwhile the ac barely worked, was extremely noisy and dusty, the kitchenette didn

refused to do any laundry for so long that it was not possible to do whilst there

spa and excursion pricing

the pool is really beautiful

a nice spa area with a private bath tub

i didn’t like how many kids there were and the limited food options at the restaurants.

the wifi was terrible. i had to go the lobby to get signal.

wifi was good

wifi was pretty fast

poor wifi, no hot water, tv didn't work

very comfy beds, strong wifi and aircon

nice pool area

tv in room, locked everything up in kitchenette, had to ask for coffemaker and burners were off

no tv and wifi never worked at all! shower was very weak so didn t use it.

value for the price considering the small kitchen

wifi almost never worked, had to use up my own prepaid card for important work on the internet; one

little neighborhood across the street for some local eats, laundry, etc

to upgrade at dinner or a drink in other stays all inclusive is all inclusive there a fee for room service for

staff was wonderful, the breakfast that was included was worth it and i would highly recommend shopping the

friendly staff, confortable beds, best hotel gym, clean and large pool also liked the pool towels overall great

the included breakfast was superb

the pool was unusable as it is not heated. couldn t even get your toes in the water.

food and bar service comfy bed. loation

location was excellent and it had a bar and restaurant on site available late hours

cleanliness of the bathroom and kitchenette could have been a bit better

wifi was poor

the breakfast was great and they have a resident falcon which was really special

room was spacious; gym was amazing; breakfast buffet had so many options

we reported it to the hotel immediately on monday when we came back from the pool in the afternoon

room was spacious; gym was amazing; breakfast buffet had so many options

pros: rooms are service were exceptional; beach access; beautiful 2 pools; great restaurants and food; walking

breakfast served on our balcony

guests would drink in the pool with loud conversation and music playing

sense of space, privacy. charming staff, wonderful breakfast. beautiful and peaceful.

incredible plant life, three different pools, a mariachi band at dinner, rooftop breakfast, the most comfortable

we opted for breakfast in the room and it was perfect

excellent breakfast

i would recommend leaving kids at home bc the property feels more chill and intimate

great breakfast made to order and delivered with care

the pool overlooks the water and you can stay all day, helping yourself to drinks from the cooler

common areas - while the main draw is the fabulous rooftop terrace/sun deck with near-infinity pool with

friendly and welcoming and available for advice or help with services, including very reasonable laundry

we had our laundry done for 90 pesos

excellent location, comfortable bed, good wifi. very clean

we also discovered that they are pet friendly as there were couples with their little doggies and it made us

this hotel is pet friendly and they even provide a dog dish and pee pad

we loved the saltwater pool

the continental breakfast that was included with the package was not that exciting.

our stay also included a wonderful continental breakfast the next day

service and staff, complimentary drink upon arrival or later by the pool, as we choose, we drove into the city

excellent shower fabulous pool wonderful staff great views and location

enough food options , snack bar only had 3 options , the beach access is not great , the rooms were dirty and

there is a quieter adult pool, but it doesn t have the shade that the

the kids (12 and 9) are really happy after our stay

breakfast was good

so if you stick to a lovely custom omelette then breakfast was good

laundry around the corner did a load cleaned and pressed for about $2

ours had a full kitchen in it

especially important to us is that it is pet friendly and there is a walking trail along the river

beautiful hotel, room sparkling clean, location perfect and roof top pool and bar was everything

i was very excited that there was a hot tub, or a spa jacuzzi in my room

towels were broken (the edge of the towels were tearing apart) laundry room, it was next to the room (i stayed

location, very quite, great restaurants close, laundry service just around the corner

extra linen and towel cleaning and falsely told the front desk that i had asked her to do my laundry

we loved the pool!

oh, and the pool on the top deck is a great place to chill out and relax

the dishes & utensils provided with the kitchenette were practically useless

small kitchenette bench area with mini fridge

wifi in the room i didn t take any pictures but what they show on the website is accurate

kitchen area didn't have a sink

wifi is very weak and jumps off constantly

was a bit pricey, as well as the laundry services

room service on the app did not work.

ordering room service was easy breezy

gym was well equipped

also, all of the shows were at the dreams next door which was ok because kids can't go to secrets, but there

very nice staff and the access to the other two arcos hotels (pools, beach chairs) was a fantastic bonus

the addition of a beverage/snack bar setup on the pool area - that excluded residents from bring their own

breakfast selection was great too

would not again spend the money for the inclusive breakfast, nice selection but unable to eat enough to make

we were disappointed that the very beautiful bar area at the rooftop pool was not open

cold cold pool at los arcos

wifi very good reception

was fine its old hotels more for people older than kids

the breakfast buffet was excellent with a variety of different choices each day.

the room size was comfortable but the bed was very hard and kitchen accoutrements were pretty rustic

provided beach towels to be able to use at the pool or on the beach

breakfast was limited

wifi was a bit patchy

wifi was not always dependable.

wifi was super weak.

food not so bad for the price, but i think they should have ice cream for kids

enjoyed the infinity pool, outdoor seating for breakfast, and the taco truck

room was huge for the price and room service was excellent

the rooftop bar was amazing, as was the kind server, the views were phenomenal

was scruffy and had a large kitchen and fridge but no utensils, cups plates etc

they have on-site laundry machines that guests can use if they don t want the formal laundry service

never a right for chairs or pool side service

there weren't many options for breakfast that avoids these two things

free wifi was awful - and premium was about $8usd/day

complaint is wish they had more choices for room service after dinner since my have hungry boys

they cleaned our rooms with care and did our laundry with expertise all with a friendly and kind attitude

super clean, maid is wonderful - even did my laundry, in a pinch

laundry service

very welcoming, you feel like you are in your own home, the apartment is very complete with the kitchen, electric

good wifi and numerous cable channels

breakfasts were good, the pool and ambience were fantastic

i liked the water bottles and sodas/energy drinks in the mini bar was a great little touch of generosity

bar / lounge staff do not go out of their way to help you

tastefully and thoughtfully designed rooms and facilities including fabulous pool terrace and bar on top floors

room service is a little slow and spa options aren t very specific.

a great view of the coastline, especially from the pool

beautiful facility, pool, and room

walking distance to the pool and the friendliness of the staff

the room under the pool area

nice room and friendly staff; very nice pool area for gay parties

bar staff, awesome drinks

the wifi is pretty bad, but makes you enjoy the moment more.

excellent location (shops, main street, on the beach - separate pools for adults and kids - room 132 has balcon

that there isn t no music by the adult pool area

wifi was very hit and miss. i feel like there isn t an excuse for that these days!

2 pools with bars

it was clean but lots of damage in the bathtubs and no towels or wash cloths for the kitchen

great location. nice pools and good for kids. easy access to beach which was beautiful

the room service was wonderful

although it said there was room service there was not

laundry facilities in the room were great. i loved the rooftop pool.

location, huge room with full kitchen and laundry

it even included laundry detergent

location, well-equipped (in apartment laundry was particularly appreciated

and proximity to the beach, spacious room with kitchen and laundry, staff was friendly, ac worked very well

location, they finished the roof top and gym. still waiting for the on-site pool.

we ordered room service and the food quality was not what we were looking for

room service was good

the room was without basic amenities such as closets, a kitchen area or refrigerator

the amenities included different pools / bar areas

our kids had little ones, so the room service was a blessing

the bartender at the swim up bar was great too

the breakfast buffet had everything that you could possibly want for breakfast

daily room service was excellent

the kids activities were nothing fancy but just with my 3 year old needed besides a pool and a

i sent my laundry down at one point and it came back beautifully prepared and the cost was negligible

nice views, gym, spacious pools, great walking to malecon, good food, early a.m. coffee

breakfast is ok but in general the food is really mediocre we ended up dining out even though we

the wifi was also pretty weak, and we were unable to use the tv in our room at all since it fully

and adult section, plenty of space

charge $1 usd per item for laundry service, which i find quite expensive

do not have laundry washer and dryer on site

strong free wifi

how pet friendly it is

medical service dog (with legal id) was not exempt for pet fees

friendly, taxi available, laundry access, restaurants in hotel, beach access, safe place, two large pools, very

view, staff, room service, breakfast, beach, facilities including laundry, check in, check out - all wonderful

we stayed in tower 3 on the 5th floor which over looks the parking lot

the sports bar food and staff

internet wifi was terrible.

three flights of stairs and no laundry facilities

coin laundry nearby

i had my condo rented with overlap so stayed at this pet friendly hotel

kitchen counter in need of good scrub with javex water which we did ourselves

i would suggest this venue to anyone traveling with a pet

it s no that i didn t like it it s cuz i wished that the laundry was free lol

the room was very nice. no ice bucket or vending machines good room service.

imposed limitations with maid service, pool, bar and location

the swimming pool

property had free wifi, and was above the shopping mall.

my kids had a great time and we made great memories

family chose this all inclusive resort primarily for the newly installed kids water park and the location

we especially like the omelet bar, the pineapple and yogurt

staff was amazing! activities for kids was incredible. loved it!

they quickly remembered our names and our kids names and made sure we are comfortable

were a bit disappointed that the hotel gym wasn't open while we were there

pool deck gets busy and there's usually only one person taking orders and running room service which makes

staff available to help broken bar fridge (but replaced quickly) pool, hot spa, and cold spa all the same temp

this hotel is also equipped with a basic gym which was great

the room service was probably the most disappointing situation of the entire stay

room service wasn t available on night, no laundry service

the was not a hair dryer you can not ask charges for services to your room like laundry

the gym was terrible

i booked 2 rooms because of my kids which are minors, and they were sent to a room far from ours, the rooms were

was great that the resort was family friendly, one of the pools had slides for the kids

sort of people own a place like this, where is your pride dirty laundry and lining, no coat hangers and the fan

we also had our laundry made free of charge

they accommodate everything with a smile and the rooms and pool area are superb

the hot tub and pool are the nicest that i've ever expected in mexico

- cleaning room service was great

they didn't cause problems, but there are already people jockeying for spots close to the pool and then you

really liked the beach area, the main pool bar with the super friendly and fun bartender giovani, he was made

made this hotel literally in the parking lot my room was in the street

the sushi bar and eternity pool are great, but needs more seating just in my opinion

hacienda side said no children allowed, yet we still had to deal with some children at breakfast and the pool