very clean , spacious room,quiet ,free parking

room was large- the bed was large and comfortable - parking was in front of the hotel and had a security guard

beds were fine, and there was a breakfast buffet - but no restaurant or bar or room service

the free breakfast not bad

once the coffee urn was empty at breakfast that was it for

breakfast was very limited, eggs or chilaquiles

breakfast not included

breakfast was very good especially at the pergola

some of the kids club facilities really need addressing too

great breakfast, good variety

maintenance is done ongoing and the kids pool was down most of our stay but it was excellent when it was

maintenance is done ongoing and the kids pool was down most of our stay but it was excellent when it was

cleanliness, room with private pool

pools are small, basically for kids or to stand there

to name a couple, felix, the pool concierge, and jorge, a waiter at the pool and lemongrass restaurant, were

the waiter with the hat on the pool was very nice and attentive

breakfast and lunches were identical in only 2 opened restaurants (total 3 are on site

the room-service breakfast - made-to-order eggs was

the breakfast was good.

the food at breakfast and the other restaurants was good

leo and rafa at pool bar were awesome they really took care of

fifth, i could always find a chair at the pool or on the beach

better access to a laundry room !

liquor in the room bar was so bad it was untouched

things like the gym/spa, the water activity center and the pool bar

your stay at restaurants difficult because they pop everywhere and they steal your food at the pool

we have kids they need to start eating at 11

the beach and the pools were beautiful

the kids pool area was a hit for my kids

an example, no nuggets for kids

they also had entertainment at night both for adults and kids

food, pools, chapoteadero for kids, and the beach view are excellent.

the overall size of the property, the pool area, beach

it was great for kids. staff was really friendly

is also next to nothing to do during except sit at the pool or beach, good luck keeping your kids entertained

the bar staff worked hard but kept running out of coke light

breakfast buffet was killer

out of 4 restaurants, 3 restaurants accepted kids under 12

kids club was exceptional, rooms were clean, spectacular staff, gorgeous pool, loved the beach

the only adult pool is an oversized hot tub that is too hot to spend much time in on warm days

the infinity pool was beautiful with great pool and bar service

only one outdoor bar, one side is swim-up

it would be nice to have an adults only pool area and restrooms near the pool.

maybe some type of waterfall in the bar pool to stand under with cool water to cool off would have been nice

need to supply a few rubber mats around the pool area especially

the mini bar had 4 opened drinks still in there and hadn't been restocked

wifi was a little inconsistent, but overall very good.

wifi was the biggest issue

terrible wifi, pools hours, bar hours, cafe hours, room service had a fee and you have to go to the

very big hotel. large pools, kids pool and adult only pool. bar everywhere and great service

service, food, cleaning, towel supply, fridge & safe did not work, s l o w bar service, terrible food at a le

wifi sucked

amazing pool

and the last surprise is paid wifi

need a snack bar or swim up bar w/food our taco stand out by the pool for quick, and cost effective, bites

it was spotty at best and the rooms did not have wifi

capacity, so the only thing i would note is you need to get up early to reserve chairs by the pool

well, the kids wanted more sun

our college and high school kids had a blast

he was particularly great with our kids

eat options for those who prefer fish/sea food) and the japanese restaurant which my kids really liked

wifi connections were spotty

my elderly father had fallen ill and i asked for a late check out to have him rest a few hours longer before

that there was no room service. and the coffee maker was dirty

full kitchen and super market 8 minute drive away

kids were entertained

there is a gym and spa on the property

spa was great!

the food and the bar were excellent!

overall very good, the beach front,pool, restaurant (s) bar all very good

hotel in general is very clean, all the restrooms are super clean, the service is amazong, the pools are very

) in the only bar they had it the bartenders would act like they didn t know what i was talking about

room comfort ie bed, room size), wifi signal,

food in the snack bar by the pool wasn't great.

we loved the vip feeling of royal, with access to bar with better liquor, vip pool and beach booths, vip check

there was no snack bar to get food outside of the buffets

bar off the lobby was great except it adjoins the smoking area which is the open area towards the

the pool is very small, like a wading pool but does the trick to get cooled off

small pool warm pool was a bonus

i ordered room service several time and the food was delicious

the kitchen pots and pans were dreadful with just a tiny fry pan for 4 people

was perfect for us- clean, parking, quite, hotel restaurant made great mojito s and really good food

around the pool as well put some signs of don t smoke as many families are there with kids

convenient location and parking lot

the music in the pool areas and some common areas was generally too loud for my taste.

the hotel is right on the beach. love the bar service.

few extra $ -allowed us to check in early and store our bags for the late plane departure -great breakfast

proximity to the pool and ocean

pool, cafe, and access to the ocean were nice.

they charge for valet parking and don't tell you you can park on the road in front

the view from our room over to the sea was awesome and the pools were lovely

the pool and ocean were a hop, skip from the lobby

nice. had everything. could even do your laundry and the provide detergent.

like but hopefully in the future the hotel can add a washer and dryer since i had to go to the laundry in front

no laundry in house for customer

night closer to the airport, new hotel near the marina, clean, nice pool and hot tub area, free laundry machines

did have an unfortunate experience with the service i requested for laundry

it is a great place also love the pool and the scenery of the golf course

like the in room coffeemaker and the great shower - small but nice pool overlooking a golfcourse -wifi

filling continental breakfast

no smoking by the pool anymore.

wifi was poor in the first room, but the staff was accommodating in switching us to another room

person after person went beyond the call of duty from the restaurants to the pool bar to the reception staff

the pool area was excellent and the food was good

say enough of the rooms , staff , food if you want to relax , avoid the noise , masses , crowded pools and feel

wifi was great throughout the resort

further, i didn't like the private pool area set up at all

we called front desk and resort compensated us with a couple of $90 spa certificates (hour massage) as well as

restaurants were good for breakfast, lunch and dinner - open all day long

grounds, suites nice w/ great views, pools, bars

location is perfect, staff was really nice and the kids club was great for my girls

pools are fantastic

have loved if it had a laundry option in the condo

wifi would cut out in the bathroom of our suite

service around the pool was poor

we did, however, enjoy the breakfast buffet each morning (the french toast was to die for

pool was not vibing. more music and they close bar way too early.

close to the marina, which is walkable distance from a lot of restaurants, laundry, stores

) if you have the opportunity definitely book a massage and hand out in the spa

nice pool, whirl pool, beach

kids pool was too dirty with super roky sand

the daily buffet breakfast was

the morning breakfast was good

parking is somewhat limited fortunately we went during low season but the hotel has a lot nearby

we recieved an excellent room by the pool and were able to get an early check in as we arrived at noon

room was a bit noisy: we could hear a lot of noise from the hallway (people talking, laughing or kids) and also

the kitchen could be better i think...

the place was overwhelmed with kids!

breakfast buffet was good

smell at the pool, smelled like pee all the time

pool chairs had to be claimed early and stayed claimed all day

pool bar open really late ... half of the day is almost over

starbucks in lobby as well as a small mini market and on site laundry

no room service no restaurante after 23.00 no place to buy water after 23.00 no servibar

love the pools, of which there are several as well as use of the adjoining hotel s pool

kids club was closed, spa was closed, construction. wish there was a kids area in the pool.

was good at the swim up bar where they have a wood-burning oven, but the pizza we ordered for room service was

drain full of someone else s hair and dirt (absolutely disgusting), watered down shampoo and laundry soap

the laundry service relied on an external company, they were terrible

i said if there is an emergency or someone wants to order room service how are you supposed to be called

hotel, clean, great bed, decent breakfast, nice pool with bar, polite staff especially yolanda

breakfast was good, but the kitchen staff were very unorganized, always something missing from the table, cups

could be better, breakfast should be until 12 and not 11, specialty restaurant lacks of control for reservations

the spa is amazing .

is a smell in the gym ud83dude2cud83eudd15

my room didn t work and couldn t be fixed during my stay so i couldn t call front office, room service or

room service was awesome, i also used their salon and it was gorgeous and professional

too expensive spa and laundry services

couldn't communicate, terrible front desk service, no elevators, took 3 days to get a load of laundry back

room was serviced everyday with fresh laundry when needed

food (mainly breakfast) was very repetitive (this may have just been a nuisance for us because we stayed so

me i was just happy to be there at pool side with my wife , in her happy time

breakfast was probably the best meal of the day

was closed (which was a shame because it looked pretty), the second adults only pool was full of kids, there

room service sat outside our door, and others for more than day. the room was just

and fresh food, then for in between snacks you could get sushi at the rooftop bar (w an infinity pool) and drip

bathroom had hair balls room service food was awful and best avoided

the was not a hair dryer you can not ask charges for services to your room like laundry

room service wasn t available on night, no laundry service

gym needs to be upgraded

hours of the pool

the pool and rooms

the buffet area both at breakfast and evening was similarly full of people in a reduced space

not enough lifeguards on duty, i had to jump myself into the pool to rescue a woman drowning

we especially like the omelet bar, the pineapple and yogurt

felt that there were too many people for the space the hotel provides around the pool

rogelio and francia were very attentive offering drinks near the pool

it s no that i didn t like it it s cuz i wished that the laundry was free lol

it was small and often busy with kids but an ok place to hang out

the gym is very small

kids were disappointed that the pool wasn’t open

the bar & breakfast had great variety.

three flights of stairs and no laundry facilities

coin laundry nearby

i had my condo rented with overlap so stayed at this pet friendly hotel

kitchen counter in need of good scrub with javex water which we did ourselves

i would suggest this venue to anyone traveling with a pet

friendly, taxi available, laundry access, restaurants in hotel, beach access, safe place, two large pools, very

view, staff, room service, breakfast, beach, facilities including laundry, check in, check out - all wonderful

appreciated the late check out and use of hospitality room

also loved casino night and the michael jackson tribute

the wait time for food orders at the pool

do not have laundry washer and dryer on site

charge $1 usd per item for laundry service, which i find quite expensive

pet friendly property with friendly staff

how pet friendly it is

was great, beds very comfortable, rooftop pool had great views

i sent my laundry down at one point and it came back beautifully prepared and the cost was negligible

coffee shop, 2 restaurants you need to reserve a spot for and 3 more dining areas that served breakfast and

loved the coffee bar with speciality coffees etc

great food ( esp breakfast) and view in the two buffet restaurants

the gym, only 1/3 of the weight selector pin were available in the multi-gym rack

all inclusive really meant all inclusive, including room service

explanation was provided for this, even though the hotel main pool was clearly designed to have a bar accessible

our kids had little ones, so the room service was a blessing

wifi - terrible everywhere on premises, inside or outside

like the breakfast, love the restaurants however i did not care for the lunch buffet

this property had a lot of families, which was encouraging to maybe return with our kids

bar offerings are wide-ranging and copious

breakfast best meal, lunch ok, dinners disappointing

did not like the food, to many sauces, and who eats stews for breakfast

excellent location (shops, main street, on the beach - separate pools for adults and kids - room 132 has balcon

it was clean but lots of damage in the bathtubs and no towels or wash cloths for the kitchen

wifi in the room - we havent noticed this in the description but if you want room wifi you have -to

breakfast was good.

but the best thing i liked was the custom omelettes at breakfast

2 pools with bars

they have on-site laundry machines that guests can use if they don t want the formal laundry service

the breakfast was amazing! the staff was so friendly and accommodating.

kitchenette, dining/living room, two full bathrooms, and a very large balcony with table for four

stay at the sunset plaza beach resort and spa was absolutely wonderful

property was beautiful, the pool areas were clean and inviting

that were promoted for our all inclusive stay on the website were false: *website implied 24hr room service, it

breakfast and all other meals were very good

the parking is small, but we have always found a solution with the responsible person

a lot of kids

we appreciated the upgrade to a larger room, which included a kitchen, two bathrooms, and two balconies, which

was a bit pricey, as well as the laundry services

we ate at bordeaux, hitsune, cocos cafe, oceana, and ordered room service

no kids

wish the pool was open later at night.

the gym floor was also filthy

breakfast was the best, cocktails on point but other than that nothing too great

buffets, should accommodate more american dishes, but the snack shack was ok, & the salad bar was ok the bathrooms

enough food options , snack bar only had 3 options , the beach access is not great , the rooms were dirty and

he went above and beyond and brought our drinks upstairs to us at the pool (he had noticed my recent knee

got too crowded, it s a family resort, so a lot of kids are expected, not appropriate if you want to rest

room was spacious; gym was amazing; breakfast buffet had so many options

great breakfast

english in writing only 2 tv channels in english slimey slippery pool below subpar food no microwave in rooms

music was terrible coming from the bar at the beach, our room was 40 feet from the noise

room is quite spacious, amazing view, great pool service.

little neighborhood across the street for some local eats, laundry, etc

the included breakfast was superb

breakfast was really good

the kids we were traveling with couldn't get the volleyballs etc

room service isn t on time and regular basis. sink in the shower isn t good