the beach is steps away from the pool and the resort is a quick walk to bucerias for fun nightlife, shopping,

shallow beach, perfect for kids

wifi connections were spotty

breakfast was excellent

if you aren't interested in that don't take a welcome breakfast

i preferred this hotel pool and beach set up over the riu palace next door

my elderly father had fallen ill and i asked for a late check out to have him rest a few hours longer before

there is a gym and spa on the property

kids were entertained

the kitchen was well equipped except the coffee maker was only for 2 cups and we had a tough time

capacity, so the only thing i would note is you need to get up early to reserve chairs by the pool

& well-kept grounds, the swimming pool was large and great for families, and access to the beach was convenient

the service at the pool was spotty

throughout was impressive; my room was always impeccably tidied, nice amenities, great wifi

the gym

had very good variety, our room, very clean and comfortable, but my favorite place was the adults pool, the

the omelet bar was good

only issue we had as a big family with kids was having to eat dinner at the restaurants so late, because of the

very big hotel. large pools, kids pool and adult only pool. bar everywhere and great service

location , staff, pool, view and breakfast buffet

no room service, & only limited cold snacks available after

polo the pool bartender was great

the food is great, the pool and beach staff are always asking for drink orders which is great, and it s a

loved every minute :) 3 pools, 9 restaurants, super king beds, 24/7 room service, cafe - what is not to love,

nothing we didn't like but maybe a couple more restrooms around the pool.

pool is little bit dirty

awesome pool, private beach, daily fun activities and kids club

beach was the best part and ther masseuse luis miguel amazing lorenza breakfast wa the only food i enjoy and

if you’re going with kids older than 5 years, they have a perfect kids club with marvelous staff (diana,

breakfast was delicious

some bar tenders were rude or really bad humor

and ended up with 3 beds (as a solo traveler) as my original room was on the ground facing the parking lot where

gym was small and not too many workouts equipment

older kids would have liked more options for slides in deeper pool

the bar inside the room was topped every other day

better access to a laundry room !

liquor in the room bar was so bad it was untouched

rooms were comfortable, entertainment was overall very good with shows geared for kids and adults

wifi is strong

additionally, the beach and spa services were excellent

the restaurant was okay for breakfast (buffet), but deplorable for supper

once the coffee urn was empty at breakfast that was it for

staff was excellent, and the pool was nice.

breakfast is supposed to start at 7:00 am but during our long 6 days here, nothing was ready at

beds were fine, and there was a breakfast buffet - but no restaurant or bar or room service

very clean , spacious room,quiet ,free parking

room was large- the bed was large and comfortable - parking was in front of the hotel and had a security guard

pools are small, basically for kids or to stand there

the waiter with the hat on the pool was very nice and attentive

breakfast and lunches were identical in only 2 opened restaurants (total 3 are on site

to name a couple, felix, the pool concierge, and jorge, a waiter at the pool and lemongrass restaurant, were

cleanliness, room with private pool

kids shows should be offered earlier

exceptionally loud 'boom boom' music at the kids pool was excessive - not a good experience

breakfast was great; staff were great; room cleaning was great; dining room meals were good

maintenance is done ongoing and the kids pool was down most of our stay but it was excellent when it was

kids stuff

it was also a holiday and there were more kids than we care to be

- i asked for room service at 11pm and the response was that this request is with an extra charge

it was also a holiday and there were more kids than we care to be

the room service box was dirty and broken because it didn't close

in the pools, management needs to buy more shades; the rooms are showing needs of renovation; wifi not the best

the wifi in our room would always cut off at night around 9p and resume after 8am

kids club was exceptional, rooms were clean, spectacular staff, gorgeous pool, loved the beach

out of 4 restaurants, 3 restaurants accepted kids under 12

big pool and beach access was a plus

only one outdoor bar, one side is swim-up

spa was great!

the food and the bar were excellent!

overall very good, the beach front,pool, restaurant (s) bar all very good

hotel in general is very clean, all the restrooms are super clean, the service is amazong, the pools are very

) in the only bar they had it the bartenders would act like they didn t know what i was talking about

room comfort ie bed, room size), wifi signal,

food in the snack bar by the pool wasn't great.

we loved the vip feeling of royal, with access to bar with better liquor, vip pool and beach booths, vip check

there was no snack bar to get food outside of the buffets

bar off the lobby was great except it adjoins the smoking area which is the open area towards the

the pool is very small, like a wading pool but does the trick to get cooled off

small pool warm pool was a bonus

i ordered room service several time and the food was delicious

the kitchen pots and pans were dreadful with just a tiny fry pan for 4 people

was perfect for us- clean, parking, quite, hotel restaurant made great mojito s and really good food

around the pool as well put some signs of don t smoke as many families are there with kids

convenient location and parking lot

the music in the pool areas and some common areas was generally too loud for my taste.

the hotel is right on the beach. love the bar service.

few extra $ -allowed us to check in early and store our bags for the late plane departure -great breakfast

proximity to the pool and ocean

pool, cafe, and access to the ocean were nice.

they charge for valet parking and don't tell you you can park on the road in front

the view from our room over to the sea was awesome and the pools were lovely

the pool and ocean were a hop, skip from the lobby

restaurants were closed, not enough chairs at the pools, coffee bar is open until 10pm but stops serving coffee

-: the spa is very very

quality of the food in a la carte restaurants was good excellent breakfast

gertting wifif was a whole

i would have liked self-serve snacks by the pool

pool was good but needed some maintenance

they did not enforce their own rules about not having kids in the adults-only pool

it was quiet, centrally located, with an acceptable breakfast.

the swim up bar in the main pool and the infinity view from the adult only pool, were amazing

the smoking in the outdoor bar area is terrible right in front of the theater

beautiful gardens and nice pool. excellent staff.

kids club activities were non-existent

good food and drinks, great bartenders, perfect location, beautiful beach and great pools

kids club activities were non-existent

staff wasn t servicial bar closes early

have loved if it had a laundry option in the condo

we did, however, enjoy the breakfast buffet each morning (the french toast was to die for

the food from each restaurant and room service was great

however, the coffee at breakfast was good

food was good, breakfast the best

wifi was great throughout the resort

nature of resort equates to large availability for cabanas and pool chairs

person after person went beyond the call of duty from the restaurants to the pool bar to the reception staff

pool and gym are fantastic

would be great if there is a walkway through the golf course to get to the beach club

free laundry services

nice. had everything. could even do your laundry and the provide detergent.

night closer to the airport, new hotel near the marina, clean, nice pool and hot tub area, free laundry machines

did have an unfortunate experience with the service i requested for laundry

like but hopefully in the future the hotel can add a washer and dryer since i had to go to the laundry in front

great spot close to the marina and walking distance to the airport, nice pool and fast wifi

there was a comfortable chair to sit in and better wifi in our room

right over kitchen for the smell of cooking all day for a four day stay safe not working light bulbs out in

breakfast was good if you are not looking for a full meal or if you are in a hurry

the breakfast is wonderful with lots of choices

close to the marina, which is walkable distance from a lot of restaurants, laundry, stores

the kids pool was dated. some small details of the room are also old.

the food at the 5 restaurants was great, loved the pool area and the beach which was very clean

the kids loved the kids pool, large hot tub and large pool short walk to the marina where you can find

minor but with kids that s is very

there was smell of mold in the room and the music at the pool was too loud.

by the pool christian and margarito looked after us really well and were very friendly the bar upstairs with

not what our booking was made for and how could we possibly compare resort price options if the kids were not

lounge chairs at pool,people were putting towels over multiple chairs ,despite signs

kids have a lot of fun and that is what matters the most

everything as great except the wifi which was hard as i had to take a couple calls and couldn t get

we bought the breakfasts tickets in advance

location breakfast

for 10 pesos will take you to centro and the malecon ( seas wall) , as well as a number of nearby gyms

wifi wasn t great in certain areas, no business or quiet areas to work during the day

starbucks in lobby as well as a small mini market and on site laundry

from 3 to 4 pm they have happy hour at the pool bar where a selection of drinks is priced two for one

best chair towels ever kitchen waa great to have two bathrooms -the best

good service frindly staff pool side service was good.

we did not try room service

the laundry service relied on an external company, they were terrible

drain full of someone else s hair and dirt (absolutely disgusting), watered down shampoo and laundry soap

location, wifi. pool

clean, quiet service of shuttle

bc after day one i settled all transactions with the hotel in cash instantly) one time i ordered room service

long que for breakfast at 9 so go before 8

the spa is amazing .

room service was horrible always busy couldn t get thru finally after 4 hours it was a limited

the view from our room was beautiful, and the breakfast was also wonderful every

is great, staff is attentive and friendly, the spa was beautiful and had good deals, the rooms were nice with

the breakfast buffet and the lunch food was really good as well

room service came at extra charge and not a great selection

attention at the pool and pool bar, the food was delicious at the adults only restaurant and breakfast restaurant

i loved how clean & quiet the adult side was. the pool was absolutely beautiful and peaceful.

it s very beautiful hotel with amazing pool and garden

couldn't communicate, terrible front desk service, no elevators, took 3 days to get a load of laundry back

too expensive spa and laundry services

room was serviced everyday with fresh laundry when needed

pool seating can be crowded

there s also a snack bar by the pool for when the main restaurant is closed between meal times

the was not a hair dryer you can not ask charges for services to your room like laundry

room service wasn t available on night, no laundry service

i had ordered room service 12 hour before the time was 630 am the lady at bar took my information i guess she

we made friends everyday in the pool area

kids pool was absolutely disgusting i am sure its not fit for putting your head under as i

it s no that i didn t like it it s cuz i wished that the laundry was free lol

pool would have been nice if it wasn’t for kids throwing balls out of pool and constantly yelling

no beach access, really expensive room service for a hotel of this category

kids were disappointed that the pool wasn t open

giving me a early check in

com and a partial refund from the hotel for the additional money paid for my kids)

family chose this all inclusive resort primarily for the newly installed kids water park and the location

felt that there were too many people for the space the hotel provides around the pool

liked the kids pool area, friendly staff, food was okay, and the location of the hotel

my kids loved all the pool games they lead

view, staff, room service, breakfast, beach, facilities including laundry, check in, check out - all wonderful

friendly, taxi available, laundry access, restaurants in hotel, beach access, safe place, two large pools, very

maid service, location, landscaping and the pools were superb

location. had a nice ocean and pool view. room was comfortable and clean.

spa was good but could have had a bit of music while getting the messages

coin laundry nearby

three flights of stairs and no laundry facilities

lovely atmosphere, pet friendly, the staff is great, perfect location, i loved the swimming pool

we had a full kitchen, bedroom, dining room, living room, and two baths

kitchen was ok for our purposes

do not have laundry washer and dryer on site

charge $1 usd per item for laundry service, which i find quite expensive

pet friendly property with friendly staff

i liked the view from the roof, the fast wifi, the smart tv, and the staff was great

the rooftop swimming pool and bar was great and offered wonderful sunset view

the kids loved the water slide

to make sales, water was supposed to be complimentary but they would charge almost $10 with tax, kids club #15

water slide for the kids, multiple pools including an adults only pool

exceptionally friendly staff with superb service, wonderful restaurants although we only used the pool restaurant

the spa was world class, my only poitive feedback, was the food was not amazing, the breakfast fabulous

i sent my laundry down at one point and it came back beautifully prepared and the cost was negligible

an adult only pool which was very nice

breakfast is ok but in general the food is really mediocre we ended up dining out even though we

our granddaughter had a great time at the kids club

coffee bar staff are always great to deal with

wifi - terrible everywhere on premises, inside or outside

wifi is not good

didn t like making reservations for dinner and slow cold room service

good gym

the amount of kids out weigh the amount of adults and overtime some of the kids become unsupervised