i loved the military displays on the pool level & my friend thought the game room was so cool, laundry facilities

coin laundry, arcade, indoor pool were the surprises.

love the extensive breakfast and clean laundry

to use the laundry facilities, and needed to use an app that required a minimum of ten dollars for use

pool, vending machines, and a laundry room for guests

in lobby, oatmeal and enhaced water at breakfast, the pool and hot tub, washer and dryer in laundry

laundry facilities were nice

also, i thought there was a shuttle service

slept in through breakfast because i didn't want to get out of bed

no room service during our stay. called twice for clean towels and it did not happen,

bonus to have laundry facility on site too

water fountain inside the gym. water fountain outside of gym didn t work

went to sports bar connected to the hotel, food and staff there were also very good

the sports bar was excellent

access to our room thru the bar area was less than desirable but wasn't a big

competing, nice washer / dryer in basement by pool and gym, free to guests and they even provide laundry soap

they even threw in a late check out

i liked the hot breakfast

absolutely love the pool area and walk out set up

we really enjoyed the pool and hottub. the rooms were clean and upgraded. breakfast was great.

did not like the ice machine and laundry is on the first floor, you have to keep going downstairs

pet fee was high imo @ $75.

for wifi (the book said they were in the room but they weren't) simple call to the front desk and all

clean, bright colors, great breakfast, large room

maybe just extending breakfast to 10:30 a.m. other than that it was great.

customer service, worker kept taking pictures of me and my family in the pool, kept saying my kids was loud and

kids in the pool were out of control

they even accommodated me with early check in for my children even though i wasn't onsite at the tiime

breakfast was really good

the pool was so cold the kids were blue

comfortable bed and nice staff. the free breakfast was good.

of the grand rapids skyline from the gym would have been nice, but can t complain too much about that

i missed the free breakfast

pool could have been a little warmer. breakfast a little latter. bed comfort just okay.

the breakfast was good, but needed to be restocked.

was fantastic, the bed was comfortable and there is laundry for the guests

staff was outstanding. breakfast was delicious. the room was beautiful.

gym and great view of downtown grand rapids

they looked like pet hair, they were not from as i do not have a

rooms were amazing they are so big and have a full kitchen

spa was amazing

the spa wasn't open.

i very much enjoyed the gym

they did comp us a drink at the bar while we waited but it messed up our evening schedule

there was kids running up and down the hall screaming

comfortable room was well laid out, kitchen was well equipped and so convenient

the breakfast was great

clean, great breakfast and staff very hospitable

gym

having a kitchen to set up my coffee stuff was so much better than hoping i didn't damage a

i was promised $24 and charged $29 no free breakfast

and the food at the bar was wonderful, had the shrimp and meatballs

receptionists that were super helpful and friendly; the dj and bar on weekends was super convenient and fun

we live in nyc so we had no problem walking to restaurants and bars on the other side of the river

location, cleanliness, great food and a bar downstairs, great staff!

service in hotel bar was non existent

spa and fitness center were really nice

and maybe a little bigger room service menu

also, when we had ordered room service, we left our tray outisde of our room as instructed at 5:30 pm

pool closet at 11:00pm

location, skywalk, pool and sauna

was way too hot, and i did not like the fact that we were not allowed to bring beverages into the pool

the parking lot of complicated to get to. there was just a shower, no bathtub for the kids.

location staff cheerful, helpful and friendly cleanliness pool open and clean

the skywalk to the arena and the pool

no laundry facilities & parking was expensive but it is downtown

there was no pool for the kids to swim.

location is perfect, close to a lot of restaurants and bars

there was no pool for the kids to swim.

the coffee shop and lobby bar was closed.

i called room service and they took care of it right away

they also had shuttle service and stayed open for another half hour so we could get a ride home from the concert

it was good distance from our venue. pool was available without too many people. room was quiet.

free parking and very clean

friendly, clean, modern, shuttle to downtown, restaurant in the hotel for breakfast, room service, maintained

there's a laundry facility on st as well as a pool and spa

gym could have a little bit more equipment

we loved the bar on property and the snack station

the room was very spacious and the pool was great!!

it was great to have the restaurant, swimming pool, and i was able to do a pelaton ride there in the workout

staff laundry was evidently down, so rooms were not cleaned when we arrived at 8:30pm

we also attempted to use your laundry area, but the dryer stole about $5 in quarters and we gave up at that

although this was the second year in a row that our fireplace would not work or stay working and there was an

kitchen area is small and very crowded, congested at breakfast.

didn't bring fresh towels were we requested, didn't change the garbage that was full in the kitchen and the

clean room, friendly staff, clean indoor facilities, comfortable bed, wifi was good and location was off main

ran out of some of the breakfast items by the time i got there at 7:30

the pool was clean and monitored within every half hour with two

the swimming pool is small, there s no floating or swimming vest for kids

the breakfast was kinda gross for the adults and kids

dirty out dated old no change machine for laundry was charged 2x

no laundry facilities for guests. no ice. no breakfast, even to go options would have been nice.

great wifi. comfortable bed.

very helpful and friendly staff, clean comfortable rooms, convenient airport shuttle.

the parking lot was next to a lot that our pet could run

the pool and laundry room were closed due to renovations.

extra room was great; very clean; nice laundry facilities

pool closes at 11 pm which is a bit early

property was clean i had a king suite that was very comfortable and the pool was fun the kids love it made sure

because we stayed four days, we got tired of eating out, so it was great having the kitchen and buying healthy

places that should have been kept up on frequently like the pool and fitness center and laundry were lacking a

nice place to stay and my dog ud83dudc15 also loved it the laundry mate was a plus at no extra cost gym was nice

loved the complimentary laundry facilities

beds were hard, the water was barely warm, found a drug needle on the ground in laundry room, breakfast was

that are worn down, laundry room had ceiling caving in and leaking, dog poop left for days on stairs, dirty

room was very comfortable. would have liked a breakfast included for the money they charged.

i was able to get a decent breakfast and there were ton of places nearby to grab items i had forgotten

gym equipment

didn’t like the breakfast at all

i wish breakfast was included in the stay, but not a huge issue.

laundry facilities was not able to use

room was right across from their laundry room

the space. the laundry room.

smelled like sour laundry

we had to ask for linen bc they were so short on staffing that they were behind on laundry!

typical hotel hot breakfast but it was good, pool, laundry, typical size rooms, hot coffee in the lobby

the noise from the laundry room next to our room (219).

they didn't have a change machine nor did they carry change for laundry or vending

self laundry free of charge.

also, they couldn t make change at the desk or have a quarters machine for the laundry

froze my sodas (no freezer door), guest laundry dryer was inop and not marked

location was great. the restaurant was fantastic, we ordered room service and they were awesome.

no breakfast but there is a restaurant

close to the airport. they have a shuttle service. room was very clean.

the pool was cold.

in addition our room must have backed up to the laundry or the elevator and there was a slight vibration through

kids running thru the halls

said that pool was heated and i'm sure it was, but was still on the cold side

we never got to use the shuttle service because they didn't communicate the availability correctly

public spaces were immaculate and breakfast was sufficient

bonus: free laundry machines in second floor, just bring detergent and

that it was free laundry.

kitchenette free laundry staffing specially the gm

being able to do laundry for free unfortunately only one dryer worked.

location, room size, gym and laundry access, comfortable

laundry takes only quarters but no change machine on site and front desk does not make change

laundry facility didn't work except washer

on towels and we had to wait till the following day to get clean towels since they were behind on laundry

didn't have change to use laundry

laundry

kick back, breakfast, laundry and staff.

laundry room can possibly be updated to take credit cards instead of quarters.

they are pet friendly

the breakfast was good and the happy hour in the evening was even better

only thing i think would improve the bathroom is a grab bar on it least one end the tub

breakfast for working her butt off to make sure everything stayed stocked up the kids loved the pool as well

friendly staff, nice pool, and a decent selection for breakfast

awesome staff in breakfast for working her butt off to make sure everything stayed stocked up the kids loved

there was an inside pool and work out

the indoor pool was coldud83eudd37

online didn t match due to changeover - expected to die a load of laundry and couldn t

no laundry

the second room blinds were broken and it was next to the ice machine and laundry so you could hear everything

shuttle service and personnel were excellent

the location, ease of parking and the friendly staff.

very clean, good breakfast, very nice clean room.

the location, the room, the pool it was all beautiful

the breakfast was wonderful, as good or better than you would get in a restaurant (worth$15-20 easy) we

the pictures reflected a jacuzzi in the pool room, however upon arrival there was no jacuzzi

continental breakfast.

the breakfast was excellent

our go to place everytime we visit grand rapids. clean, spacious, great staff, nice breakfast.

facilities were clean and enjoyed that they had a bar on site and breakfast.

no shuttle to airport after 12 noon

and although the swimming pool was very small, it was a welcome amenity

enjoyed the gym, enjoyed the laundry was free! nice room but fridge went out a lot.

i really liked taylor she was a great help and the laundry room was very clean

the pool water was slightly cold.

the free airport shuttle

very clean, rooms spacious, beds comfortable. nice continental breakfast.

nails and screws all over parking lot due to outside renovations.

pool, sauna, fitness room

parking is very convenient

was not fully working , pool was nice not enough sitting area for breakfast in peak time

breakfast options, strawberry waffles were very good and didn't stick

laundry

pool and hot tub were nice! great friendly and helpful staff

great breakfast, location, comfy rooms, and friendly staff

the free breakfast and kitchenette

two of my kids took a long time to feel better was tempted to take them to the hospital for inhaling that

breakfast

room was lovely and the kitchen was fantastic and we'll stocked

breakfast was good for what was offered

slowly - stand in water when showering, reading lamp broken off with exposed wire - dangerous for kids, master

parking lot needs to be repaved

good laundry facilities, clean property, great location.

we were also told by her to not use the trash can by the laundry -- which we were using to place our trash in

no breakfast or pool but understandable with covid

for breakfast there could have been some protein. location was very nice.

plenty of parking spots

also, we shared this wait w/ the laundry staff because we were in their space

there were vending machines and laundry

all night but also spent all night and into next morning partying drinking blasting music in the parking lot

parking lot had lots of trash

4 different pools, great breakfast, kids ate free. water park for kids

there was also trash placed outside the laundry room, by a worker, and it remained there overnight, in the

the free breakfast added to the experience, great variety of food

warm pool. quality of breakfast (walnuts, honey, good yogurt)

very clean and friendly staff. the pool area was big and love the little game room for the kids.

warm pool. quality of breakfast (walnuts, honey, good yogurt)

the only thing was the pool was small.

food prepared to go around for the large number of people staying and seating was limited for breakfast dining

friendly staff and great location, heated pool was nice!

pool was ok. room was nice

i didn t eat the breakfast, we didn t wake up early enough.

was loud next to the laundry room and there was a strange exhaust smell coming through the vents when we arrived

spacious rooms, walk in shower, clean, free parking, decent breakfast.

the pool was pretty small

we were traveling with kids

the staffer was doing his best against a mob of hungry kids

some, and i had to go down to the front desk myself and wait for the receptionist to go to the laundry to fetch

breakfast not good. room is either too cold or too warm.

she ran the desk and kept breakfast running smoothly when the breakfast person was not there

good grab & go breakfast, spacious room, great location.

the cleanliness and the breakfast was awesome. the staff was also very friendly

easy access to room and laundry facilities

got another room, changed our own sheet, however we didn t realize that the second room was in pet friendly

lots of parking available

parking lot not plowed days after a winter storm

didn't stay for breakfast as we had a 10

very nice and clean, pool was great!

hot tub and pool are great. rooms comfortable

snowed 5 inches and the parking lot and side walks were not cleaned properly

parking lot was icy in many spots

t get a king suit with my pet