no laundry facilities & parking was expensive but it is downtown

i booked this hotel i called and asked if they were pet friendly and they said yes

so cute love the bar on the roof

the coffee shop and lobby bar was closed.

was a quick getaway for my wife and i without our kids

in lobby, oatmeal and enhaced water at breakfast, the pool and hot tub, washer and dryer in laundry

laundry facilities were nice

rooms was good size and clean good breakfast decent pool parking garage

food service after breakfast, no room service, no taxi stand, no bar

fee and no free wifi

indoor pool

comfortable room was well laid out, kitchen was well equipped and so convenient

had kids with me and we ate a lot of snacks and things and ordered takeout so our trash was filling up

pool was freezing cold. parking should be comped.

cold pool, no hot tub

location, cleanliness, great food and a bar downstairs, great staff!

breakfast should be complimentary with how much the room was

and the food at the bar was wonderful, had the shrimp and meatballs

i had the best margherita of my life, truly, at the bar right after i checked in

breakfast cost was a bit excessive, did expect to have coffee/rolls included at price charged.

hotels allow adult only access to the pool area, it's a really nice perk to have a nice perk for naturally

no breakfast for my kids unless i pay

location, skywalk, pool and sauna

they were able to accommodate me for an early check in as well as a late check out and where overall just very

the free wifi and

was fantastic, the bed was comfortable and there is laundry for the guests

pool gets crowded but opens at 7

clean, friendly staff, comfy beds, kitchen & bathroom stocked with everything you need

cleanliness and the staff was willing to assist with breakfast needs.

saltwater pool was very nice & clean

went to the spa and had a couples massage it was also fantastic

spa is closed sundays and mondays and the pool was broken

s fault but we would ve loved to be able to have breakfast in bed i m sure next time room service will

pool area needs some attention. maybe make an 18+ area or don’t allow kids in the jacuzzi.

i also enjoyed the gym

the hot tub in the pool/spa area was broken and out of order

and maybe a little bigger room service menu

pool n spa being closed

was able to get into the room, early check in, which was a blessing

from the bar and desserts were delicious

free parking/shuttle downtown

wifi & tv on a dish, so internet & programming would fade in & out

we didn't get breakfast so i don't know what they had available

location and free parking

had a good breakfast in the morning

bonus to have laundry facility on site too

awesome view, love the breakfast and pool

incredible breakfast and happy hour. great room- comfy, super clean, appealing.

water fountain inside the gym. water fountain outside of gym didn t work

the breakfast is great and this is one of the few hotels that still offers a full buffet plus room service

love the extensive breakfast and clean laundry

i loved the military displays on the pool level & my friend thought the game room was so cool, laundry facilities

coin laundry, arcade, indoor pool were the surprises.

to use the laundry facilities, and needed to use an app that required a minimum of ten dollars for use

pool, vending machines, and a laundry room for guests

there's a laundry facility on st as well as a pool and spa

super clean throughout, very nice pool, plenty of parking.

the gym is big and is open 24 hours

came there at 9pm in the parking lot was nearly full

the pool was well taken care of and the hotel was easy to find and had lots of great places to relax

customer service, worker kept taking pictures of me and my family in the pool, kept saying my kids was loud and

parking lot was in rough shape

the breakfast bar was very good and clean

people drinking in the pool where kids were at the youngest being maybe 1 yr old..

staff was very friendly and the pool/jacuzzi was clean

of the grand rapids skyline from the gym would have been nice, but can t complain too much about that

beautiful, clean rooms. great breakfast area. friendly front desk staff .

the staff was friendly and amenities such as pool and gym were available

pool could have been a little warmer. breakfast a little latter. bed comfort just okay.

the breakfast was good, but needed to be restocked.

did not like the ice machine and laundry is on the first floor, you have to keep going downstairs

breakfast was good, location was convenient, staff was friendly, common areas and room was very

parking

breakfast was very good

comfy beds. was very accommodating to my kids and pet

staff laundry was evidently down, so rooms were not cleaned when we arrived at 8:30pm

we also attempted to use your laundry area, but the dryer stole about $5 in quarters and we gave up at that

although this was the second year in a row that our fireplace would not work or stay working and there was an

room was dirty cracks in the shower fireplace didn't work and breakfast was nasty

fact that the fireplace was not working and the heat had to have some sort of code from staff in order to work

the hotel and the pool area was very clean staff were very helpful and pretty

getting into parking lot was a bit confusing, only one way in and one way out (same way) for this hotel and the

trash in parking lot

while the pool was open the hot tub was not.

kids knocking on the doors playing

competing, nice washer / dryer in basement by pool and gym, free to guests and they even provide laundry soap

we were down stairs by the pool

close to our wedding and had a pool and free breaskfast

they even threw in a late check out

things: rowdy junior high kids in the pool scared my grandkids away

laundry facilities were out of order and our keys stopped working several times

the free laundry machines and mini gym were a bonus

that are worn down, laundry room had ceiling caving in and leaking, dog poop left for days on stairs, dirty

places that should have been kept up on frequently like the pool and fitness center and laundry were lacking a

beds were hard, the water was barely warm, found a drug needle on the ground in laundry room, breakfast was

froze my sodas (no freezer door), guest laundry dryer was inop and not marked

restaurant and bar onsite. shuttle to and from airport.

close to the airport. they have a shuttle service. room was very clean.

the shuttle service. we had to wait for it after our 4 hour flight for about a half an hour!

it s close proximity to the airport and the free shuttle service.

dirty out dated old no change machine for laundry was charged 2x

no laundry facilities for guests. no ice. no breakfast, even to go options would have been nice.

called after i booked the room about the shuttle, they said the would pick me up the shuttle runs that late

their airport shuttle is not up yet, but they more than made up for the inconvenience.

but most of all being pet friendly was the best of all

also, they couldn t make change at the desk or have a quarters machine for the laundry

clean room, large tv with lots of channels, clean laundry room, outside seating.

the noise from the laundry room next to our room (219).

typical hotel hot breakfast but it was good, pool, laundry, typical size rooms, hot coffee in the lobby

self laundry free of charge.

the pool and laundry room were closed due to renovations.

extra room was great; very clean; nice laundry facilities

the area outside was very pet friendly with lots of areas to walk our dog.

coffee/breakfast setup was perfect

pool was fun and hot tub wonderful

i wish breakfast was included in the stay, but not a huge issue.

room was very comfortable. would have liked a breakfast included for the money they charged.

entry and parking lot needs to be paved, or fixed

forced to enter through grimy carpeted end hallway on side of building with over half of hotel parking lot

not not we did not like it the hotel but a complementary cup of coffee or a contential breakfast has always been

room was right across from their laundry room

laundry facilities was not able to use

last visitor) there were not enough face towels and we were told they only had one person to do laundry

smelled like sour laundry

our room was right across from laundry room. too loud all night :-(

there fire was in the laundry

laundry service, it seemed more like a long stay for subsidized living than a hotel

laundry facility didn't work except washer

didn't have change to use laundry

on towels and we had to wait till the following day to get clean towels since they were behind on laundry

kick back, breakfast, laundry and staff.

laundry room can possibly be updated to take credit cards instead of quarters.

in order of what i noticed: lighted parking lot--important for me great front desk manager great ambiance in

food inclusive, pool and hot tub, cleanliness, pet friendly.

wouldn't stop running- way too many kids(spring break-not a ding on the hotel) hotel was amazing

sauna, fitness room

breakfast was excellent different variety

was clean quiet breakfast was not breakfast due to covid but they still had fruits, juice, cereal, etc

breakfast was awesome

the included breakfast was actually one of the best set ups i have seen

that it was free laundry.

kitchenette free laundry staffing specially the gm

bonus: free laundry machines in second floor, just bring detergent and

location, room size, gym and laundry access, comfortable

the convenience of the laundry room.

in addition our room must have backed up to the laundry or the elevator and there was a slight vibration through

need to be clear in their advertising that their shuttle does not run 24/7

did not have time to have breakfast, i left at 4:00 am so i'm not able to rate it.

the gym was small with limited equipment to work out with

kitchenette & bathroom are spacious and well appointed

gym was ok and clean also

water cooler was empty in gym both days

nothing. it was all good. even breakfast was great!

clean well located. decent breakfast. it was as expected and i appreciate that.

we used the gym and pool

kids would like pancakes and bacon on the buffet

not allow pets in this hotel, i could swear somebody sneaked a cat, since one of the exits to the parking was

close to airport, hotel shuttle reliable and drivers friendly and helped us with luggage.

pool and bar wasn t open

i like that they didn't put me near the groups of kids that were there

night just wanted to grab breakfast because everyone was still asleep and the lady cooking in the kitchen yelled

awesome staff in breakfast for working her butt off to make sure everything stayed stocked up the kids loved

pool the back outside seating and basketball court

a kitchenette but with no equipment, no table, no chairs, and two refrigerators

they kept my kids life jackets i accidentally left in the closet.

the second room blinds were broken and it was next to the ice machine and laundry so you could hear everything

no laundry

online didn t match due to changeover - expected to die a load of laundry and couldn t

no brekfast no pool no gym

i experience the shuttle on my last visit and it was great, timely and great service

laundry

everything but breakfast.

the free breakfast and kitchenette

the pool/hot tub area was clean and spacious

i didn t like the complementary breakfast

very clean, great breakfast, nice pool

amenities in the kitchen. comfortable bed. nice shower

parking lot needs to be repaved

pet friendly

they were friendly and helpful even the breakfast staff were great

we were also told by her to not use the trash can by the laundry -- which we were using to place our trash in

good laundry facilities, clean property, great location.

breakfast could have had more selection was only coffee and waffles

only good note the wifi worked well.

the room, pool area, lobby and parking lor were all very clean and well maintained

there was also trash placed outside the laundry room, by a worker, and it remained there overnight, in the

is a great place to stay with kids or team events

breakfast was excellent! loved the adult only time for the pool and hot tub.

pool was clean and well maintained

breakfast was excellent! loved the adult only time for the pool and hot tub.

staff was very friendly, the breakfast was great, and the room was real clean, and the price was great too

i guess the pool could be bigger. but my daughter still had a blast swimming.

stayed during the middle of the week and by 8am each morning the breakfast was slim pickings, and the coffee

second complaint was just that there was no hot top in the pool area

friendly staff and great location, heated pool was nice!

there were vending machines and laundry

also, we shared this wait w/ the laundry staff because we were in their space

trail mix bar was good and so was the tangerine

kids using there room as a jungle gym jumping etc

be a little less since they weren't doing breakfast and their facilities were closed such as the gym and the

was loud next to the laundry room and there was a strange exhaust smell coming through the vents when we arrived

spacious rooms, walk in shower, clean, free parking, decent breakfast.

the pool was small.

access to parking lot is a little obnoxious due to location but not terrible.

this property was absolutely a great place and breakfast was really good too.

some, and i had to go down to the front desk myself and wait for the receptionist to go to the laundry to fetch

parking lot could have been a little bigger. neighborhood kids kept trying to get in.

the breakfast was great!

the breakfast in the morning was good and nice to have available

also no pool towels for the kids after they got out of the pool

i really liked taylor she was a great help and the laundry room was very clean

enjoyed the gym, enjoyed the laundry was free! nice room but fridge went out a lot.

breakfast area was easy to locate

rooms, full kitchen comes in handy when traveling with a family

also second night there was lots of screaming and kids running up the hall after 11 pm

easy access to room and laundry facilities

got another room, changed our own sheet, however we didn t realize that the second room was in pet friendly

lots of parking available

parking lot not plowed days after a winter storm

didn't stay for breakfast as we had a 10