was loud next to the laundry room and there was a strange exhaust smell coming through the vents when we arrived

breakfast was amazing as well as the pool facilities

staff was exceptionally friendly- even at 5am. super clean and breakfast was awesome.

it had was a either net port for laptop and game system in room no port at desk or behind tv only wifi work

access to parking lot is a little obnoxious due to location but not terrible.

there was also trash placed outside the laundry room, by a worker, and it remained there overnight, in the

this did not effect the stay for the kids but only negative to me

unable to log in to the wifi

the kids had a great time

not too big of a hotel,good parking, friendly staff

we were also told by her to not use the trash can by the laundry -- which we were using to place our trash in

good laundry facilities, clean property, great location.

pool, whirlpool awesome continental breakfast and branns steakhouse is literally right across the parking lot

only good note the wifi worked well.

breakfast could have had more selection was only coffee and waffles

some, and i had to go down to the front desk myself and wait for the receptionist to go to the laundry to fetch

she ran the desk and kept breakfast running smoothly when the breakfast person was not there

swimming pool was nice, but small and there were no changing facilities there, which made things a bit

also no pool towels for the kids after they got out of the pool

tv channels leave alot to be desired need more choices. pool area was chilly

there were huge potholes in the parking lot.

nice pool, clean room, friendly staff

good size room with well equipped kitchen and the staff were very helpful and accommodating

breakfast was above average for hotels

liked that it was stocked with all the kitchen essentials needed to cook with

i didn t eat the breakfast, we didn t wake up early enough.

staff was very friendly, the breakfast was great, and the room was real clean, and the price was great too

breakfast was good would prefer better hot food had eggs but they looked very wet.

the gym looked nice with new equipment

stayed during the middle of the week and by 8am each morning the breakfast was slim pickings, and the coffee

the room was large and comfortable. very clean. the breakfast was one if the better

i wish next time the pool is open lol i know this covid 19 hopefully soon

it very clean with great breakfast

parking was good and the hotel is located very close by other restaurants and stores

breakfast was excellent different variety

laundry

pool area had a slippery floor (dangerous)

were guests in the pool who brought extra guests also i was over-charged

nice, clean room. staff was helpful. great kitchen.

room was not vacuumed, it was a room that have pets which was fine because i had my pet, but keep it up it

also, we shared this wait w/ the laundry staff because we were in their space

there were vending machines and laundry

were disgusting , quite disappointed you would have to pay for breakfast and disappointed at the bar and restaurant

gym is in an old kitchen and the breakfast is not fresh

pool was cold, no place to sit, no towels, big kids throwing wet balls into hot tub

easy access to room and laundry facilities

here was top notch: the staff, room, breakfast, wifi, pool

children enjoyed the pool & adults the hot tub

the tv was my fav. the breakfast was bomb. staff is very respectful and kind.

the pool has been broke for over a year. fix it

no laundry facilities & parking was expensive but it is downtown

the coffee shop and lobby bar was closed.

third room was right next to the gym and we were awoken both mornings at 6 am to dumbbells being slammed on

pet friendly

was a quick getaway for my wife and i without our kids

put all my anxiety at ease by letting us know of road closures, and their shuttle service was fantastic

also had an opportunity to enjoy the bar and the bartender was fabulous

room service breakfast was great. location was very good for for our stay.

i called room service and they took care of it right away

is wonderful however, perhaps guests could receive a small discount on their breakfast

we had fun walking out the door and grabbing a scooter to go tour the city and the pool and hot tub were great

the bistro) was good although highly priced, swimming pool is ok, gym is tiny but ok, parking and location are

wifi

the parking lot of complicated to get to. there was just a shower, no bathtub for the kids.

no breakfast for my kids unless i pay

having to pay for parking, the continental breakfast, and even the coffee.

location, cleanliness, great food and a bar downstairs, great staff!

i was promised $24 and charged $29 no free breakfast

we loved the bar and lounge area

twenty bucks for breakfast & three bucks for coffee was a bit much

we had drinks in the bar area and did not feel to inviting there either to be honest

upset that the pool and spa wasn't open

lobby bar staff to busy to serve anyone

was able to get into the room, early check in, which was a blessing

from the bar and desserts were delicious

very nice !! big room, nice pool and great breakfast!!

loved having a kitchen/ fridge in our suite

very nice great amenities great breakfast !!

comfortable room was well laid out, kitchen was well equipped and so convenient

clean, great breakfast and staff very hospitable

or that room service was a thing here

every thing, i wish the spa was open.

no room service at this time

kids were loud past 11 pm

it had a nice pool and hot tub

was fantastic, the bed was comfortable and there is laundry for the guests

could not connect to wifi

got our breakfast fast with no issue and checkout was quick and easy

room was spectacular with great views, the rooftop bar is must see and the staff was world-class

saltwater pool was very nice & clean

bonus to have laundry facility on site too

pool & outdoor hot tub

from the front desk to the ones working breakfast and the bar during the cocktail hours

the bar upstairs gave us 2 free drinks and they were excellent, not watered down

the sports bar was excellent

in lobby, oatmeal and enhaced water at breakfast, the pool and hot tub, washer and dryer in laundry

laundry facilities were nice

i also had trouble with the wifi

a lack furniture with drawers to hold clothes. swimming pool..cold water..should be warmer

rooms was good size and clean good breakfast decent pool parking garage

last visitor) there were not enough face towels and we were told they only had one person to do laundry

laundry room is terrible

smelled like sour laundry

room was right across from their laundry room

the space. the laundry room.

there's a laundry facility on st as well as a pool and spa

easy to access, good parking, nice pool and hot tub, ice water always available, friendly staff.

very large king room with sofa. great built in closets and mini-kitchen

no breakfast. no swimming pool, no gym was open and was advertised

really enjoyed the pool and bar area. breakfast was very good but on the expensive side.

the breakfast was really good, although i wish some of the breakfast items were labeled

beautiful new facility. comfortable room. nice breakfast.

of the grand rapids skyline from the gym would have been nice, but can t complain too much about that

breakfast breakfast could ve been better scrambled eggs sausage bacon hashbrowns toast would ve

pool looked nothing like picture and no jacuzzi

parking was convenient.

parking lot needed replaced

was pleased to find the pool well maintained and the water was warm

kids in the pool were out of control

fix the pool

did not like the ice machine and laundry is on the first floor, you have to keep going downstairs

location and breakfast

i traveled with the pet and the large room size definitely accommodated their space needs

breakfast was very good

kids didn't have access to juice in the morning because staff said it was

froze my sodas (no freezer door), guest laundry dryer was inop and not marked

restaurant and bar onsite. shuttle to and from airport.

it was close to home for a quick getaway with kids. staff was very nice.

there would have been coffee and even a very light breakfast, even to people leaving very early

the poolmaituation was very disappointing since i was traveling with kids

competing, nice washer / dryer in basement by pool and gym, free to guests and they even provide laundry soap

we booked a second night so the kids could swim and it was too cold also the heater was very loud when it would

absolutely love the pool area and walk out set up

i liked the hot breakfast

maker was a hit with the kids

that are worn down, laundry room had ceiling caving in and leaking, dog poop left for days on stairs, dirty

nice place to stay and my dog ud83dudc15 also loved it the laundry mate was a plus at no extra cost gym was nice

the free laundry machines and mini gym were a bonus

beds were hard, the water was barely warm, found a drug needle on the ground in laundry room, breakfast was

loved the complimentary laundry facilities

we also attempted to use your laundry area, but the dryer stole about $5 in quarters and we gave up at that

staff laundry was evidently down, so rooms were not cleaned when we arrived at 8:30pm

the space and separation of rooms, fireplace.24-hr hot chocolate and coffee and overall comfort.

wifi didn't work

the kitchen set up. the bedroom was nice and cozy.

didn t like that there where kids wondering around unsupervised in the hall way when i was on my way to

there were usb charging stations for the kids stuff

kids knocking on the doors playing

my kids had a great time in the pool!!

breakfast area was very clean and a good variety of

no laundry facilities for guests. no ice. no breakfast, even to go options would have been nice.

dirty out dated old no change machine for laundry was charged 2x

-the breakfast was only from 8:30 - 9:30 am and was not stocked properly -ants in room

pet friendly, but i go normally with uv portable light.

free shuttle ride to the airport. ac worked great.

also, they couldn t make change at the desk or have a quarters machine for the laundry

they didn't have a change machine nor did they carry change for laundry or vending

clean room, large tv with lots of channels, clean laundry room, outside seating.

the noise from the laundry room next to our room (219).

typical hotel hot breakfast but it was good, pool, laundry, typical size rooms, hot coffee in the lobby

all areas of the hotel were exceptionally clean, even the laundry and pool area

love the extensive breakfast and clean laundry

i loved the military displays on the pool level & my friend thought the game room was so cool, laundry facilities

accessible, nice pool, laundry room available and breakfast items all individually wrapped for covid precaution

ladies at the checkin desk were extremely helpful about laundry services, parking and recommendations for our

the pool and laundry room were closed due to renovations.

extra room was great; very clean; nice laundry facilities

the fireplace! it was a beautiful room!!

pet friendly property greatly appreciated

because we stayed four days, we got tired of eating out, so it was great having the kitchen and buying healthy

bar was closed because no one staffed at bar

no food or breakfast or even coffee

good exercise room when it wasn't overrun with unsupervised kids.

i wish breakfast was included in the stay, but not a huge issue.

in the parking lot

didn't have change to use laundry

laundry

laundry facility didn't work except washer

laundry service, it seemed more like a long stay for subsidized living than a hotel

there fire was in the laundry

i really liked taylor she was a great help and the laundry room was very clean

enjoyed the gym, enjoyed the laundry was free! nice room but fridge went out a lot.

breakfast was great, rooms even better

it s a pet friendly space and often the owner(s) of pets aren t considerate enough.

the continental breakfast was hot and the area was clean

kick back, breakfast, laundry and staff.

laundry room can possibly be updated to take credit cards instead of quarters.

has a bar and restaurant

food inclusive, pool and hot tub, cleanliness, pet friendly.

addition to a full breakfast buffet, they offer a free evening buffet including beer, wine and mixed drinks

our go to place everytime we visit grand rapids. clean, spacious, great staff, nice breakfast.

facilities were clean and enjoyed that they had a bar on site and breakfast.

kids would like pancakes and bacon on the buffet

the pool was little

was a party in the parking lot and bass was so loud till midnight and nothing was done about it

we used the gym and pool

there was no parking at night

big suite, comfy bed, great breakfast, wonderful staff

clean well located. decent breakfast. it was as expected and i appreciate that.

the location, the room, the pool it was all beautiful

kitchenette free laundry staffing specially the gm

being able to do laundry for free unfortunately only one dryer worked.

location, room size, gym and laundry access, comfortable

the convenience of the laundry room.

the laundry room looked like a complete mess as well

in addition our room must have backed up to the laundry or the elevator and there was a slight vibration through

pretty cheap of them not to offer free wifi

did not have time to have breakfast, i left at 4:00 am so i'm not able to rate it.

the little menu that told us about the hotel and wifi etc

our basic room had full a full mini-kitchen

they kept my kids life jackets i accidentally left in the closet.

the kids liked playing basketball in the courtyard and swimming in the pool

the pool area was also nice and enjoyable for the kids

had everything we needed: full hot breakfast, large indoor pool, very comfortable beds and pillows , quiet

the indoor pool was coldud83eudd37

online didn t match due to changeover - expected to die a load of laundry and couldn t

no laundry

the second room blinds were broken and it was next to the ice machine and laundry so you could hear everything

my kids loved the pool. the fact you could swim and see planes fly over you.

the outdoor pool and bar. easy parking.

the outdoor maintenance guy offered to help with luggage, lady hauling laundry stopped to ask if we enjoyed

to much chlorine in the pool.

was very clean the staff was friendly altogether i like the place pool was clean breakfast was pretty decent

parking needed

bed was comfortable, good parking, and very clean lobby