very clean , spacious room,quiet ,free parking

room was large- the bed was large and comfortable - parking was in front of the hotel and had a security guard

beds were fine, and there was a breakfast buffet - but no restaurant or bar or room service

the free breakfast not bad

once the coffee urn was empty at breakfast that was it for

breakfast was very limited, eggs or chilaquiles

breakfast not included

and ended up with 3 beds (as a solo traveler) as my original room was on the ground facing the parking lot where

the restroom) the balcony had a loose glass barrier (very dangerous specially with small kids) elevators are

it was hard to get a server at the pool or beach area

the kids pool area was a hit for my kids

i appreciate the availability to grab food specially with small kids

better access to a laundry room !

no waiter service around pools or beach. chair wars: guests needing to

was no pool party or club (pacha) available while we were there because of the riu jalisco hotel being

pay extra 800 dollars for my guest at check in, we could not use the credit of the hotel in the spa neither for

plenty of pool space, good restaurants, and beautiful view.

beach access, pool and service

it was great for kids. staff was really friendly

to deal with the unsanitary environment caused by large flocks of birds landing the roofs, snack bar, and

pool is little bit dirty

it was great for kids. staff was really friendly

polo the pool bartender was great

no room service, & only limited cold snacks available after

the mini bar had 4 opened drinks still in there and hadn't been restocked

friendly employees, great food, snack bar had a good variety, nice beach, pools were

nothing we didn't like but maybe a couple more restrooms around the pool.

at the bars, at breakfast, in the restaurants and the cafe, all of them were amazing

very big hotel. large pools, kids pool and adult only pool. bar everywhere and great service

had very good variety, our room, very clean and comfortable, but my favorite place was the adults pool, the

service, food, cleaning, towel supply, fridge & safe did not work, s l o w bar service, terrible food at a le

i had to call the hotel from my cell phone to get to room service

was great, staff at grill and pool area were all friendly and accommodating

great service kids friendly and great food and staff

the gym

omelette bar was fantastic

throughout was impressive; my room was always impeccably tidied, nice amenities, great wifi

breakfast includes mexican cuisine and full breakfast fare you would find at five star hotels at

found the wifi lacking

he was particularly great with our kids

a lot of amenities at the property, well stocked gym, great food, excellent staff

some of which include a kitchen with washer and dryer, additionally they have a well equipped gym also very nice

my elderly father had fallen ill and i asked for a late check out to have him rest a few hours longer before

kids were entertained

the kitchen was well equipped except the coffee maker was only for 2 cups and we had a tough time

i preferred this hotel pool and beach set up over the riu palace next door

that there was no room service. and the coffee maker was dirty

pools are small, basically for kids or to stand there

the waiter with the hat on the pool was very nice and attentive

breakfast and lunches were identical in only 2 opened restaurants (total 3 are on site

to name a couple, felix, the pool concierge, and jorge, a waiter at the pool and lemongrass restaurant, were

cleanliness, room with private pool

kids shows should be offered earlier

exceptionally loud 'boom boom' music at the kids pool was excessive - not a good experience

breakfast was great; staff were great; room cleaning was great; dining room meals were good

maintenance is done ongoing and the kids pool was down most of our stay but it was excellent when it was

kids stuff

it was also a holiday and there were more kids than we care to be

- i asked for room service at 11pm and the response was that this request is with an extra charge

it was also a holiday and there were more kids than we care to be

the room service box was dirty and broken because it didn't close

in the pools, management needs to buy more shades; the rooms are showing needs of renovation; wifi not the best

the wifi in our room would always cut off at night around 9p and resume after 8am

kids club was exceptional, rooms were clean, spectacular staff, gorgeous pool, loved the beach

out of 4 restaurants, 3 restaurants accepted kids under 12

big pool and beach access was a plus

only one outdoor bar, one side is swim-up

spa was great!

the food and the bar were excellent!

overall very good, the beach front,pool, restaurant (s) bar all very good

hotel in general is very clean, all the restrooms are super clean, the service is amazong, the pools are very

) in the only bar they had it the bartenders would act like they didn t know what i was talking about

room comfort ie bed, room size), wifi signal,

food in the snack bar by the pool wasn't great.

we loved the vip feeling of royal, with access to bar with better liquor, vip pool and beach booths, vip check

there was no snack bar to get food outside of the buffets

bar off the lobby was great except it adjoins the smoking area which is the open area towards the

the pool is very small, like a wading pool but does the trick to get cooled off

small pool warm pool was a bonus

i ordered room service several time and the food was delicious

the kitchen pots and pans were dreadful with just a tiny fry pan for 4 people

was perfect for us- clean, parking, quite, hotel restaurant made great mojito s and really good food

around the pool as well put some signs of don t smoke as many families are there with kids

convenient location and parking lot

the music in the pool areas and some common areas was generally too loud for my taste.

the hotel is right on the beach. love the bar service.

few extra $ -allowed us to check in early and store our bags for the late plane departure -great breakfast

proximity to the pool and ocean

pool, cafe, and access to the ocean were nice.

they charge for valet parking and don't tell you you can park on the road in front

the view from our room over to the sea was awesome and the pools were lovely

the pool and ocean were a hop, skip from the lobby

nice. had everything. could even do your laundry and the provide detergent.

like but hopefully in the future the hotel can add a washer and dryer since i had to go to the laundry in front

no laundry in house for customer

night closer to the airport, new hotel near the marina, clean, nice pool and hot tub area, free laundry machines

did have an unfortunate experience with the service i requested for laundry

it is a great place also love the pool and the scenery of the golf course

like the in room coffeemaker and the great shower - small but nice pool overlooking a golfcourse -wifi

filling continental breakfast

no smoking by the pool anymore.

wifi was poor in the first room, but the staff was accommodating in switching us to another room

person after person went beyond the call of duty from the restaurants to the pool bar to the reception staff

the pool area was excellent and the food was good

say enough of the rooms , staff , food if you want to relax , avoid the noise , masses , crowded pools and feel

wifi was great throughout the resort

further, i didn't like the private pool area set up at all

we called front desk and resort compensated us with a couple of $90 spa certificates (hour massage) as well as

restaurants were good for breakfast, lunch and dinner - open all day long

grounds, suites nice w/ great views, pools, bars

location is perfect, staff was really nice and the kids club was great for my girls

pools are fantastic

have loved if it had a laundry option in the condo

wifi would cut out in the bathroom of our suite

service around the pool was poor

we did, however, enjoy the breakfast buffet each morning (the french toast was to die for

pool was not vibing. more music and they close bar way too early.

gym facility not available

pool wasn t cold

the breakfast buffet was great with many items to choose from

great wifi

the first time i stay at a hotel where you hear everything when triyng to rest: luggage wheels, kids running

close to the marina, which is walkable distance from a lot of restaurants, laundry, stores

i have to say something here, i guess room service could have been a bit better at times, but all-in-all, nothing

too many kids in jacuzzi & not supervised.

certainly wouldn't want your kids to go swimming in ocean, or even walk close to the water's edge

raul ( i think they call him the smaller raul ) is a great sever at the pool

the place was overwhelmed with kids!

breakfast buffet was good

smell at the pool, smelled like pee all the time

pool chairs had to be claimed early and stayed claimed all day

pool bar open really late ... half of the day is almost over

starbucks in lobby as well as a small mini market and on site laundry

no room service no restaurante after 23.00 no place to buy water after 23.00 no servibar

love the pools, of which there are several as well as use of the adjoining hotel s pool

kids club was closed, spa was closed, construction. wish there was a kids area in the pool.

was good at the swim up bar where they have a wood-burning oven, but the pizza we ordered for room service was

drain full of someone else s hair and dirt (absolutely disgusting), watered down shampoo and laundry soap

the laundry service relied on an external company, they were terrible

i said if there is an emergency or someone wants to order room service how are you supposed to be called

hotel, clean, great bed, decent breakfast, nice pool with bar, polite staff especially yolanda

breakfast was good, but the kitchen staff were very unorganized, always something missing from the table, cups

could be better, breakfast should be until 12 and not 11, specialty restaurant lacks of control for reservations

the spa is amazing .

is a smell in the gym ud83dude2cud83eudd15

my room didn t work and couldn t be fixed during my stay so i couldn t call front office, room service or

room service was awesome, i also used their salon and it was gorgeous and professional

too expensive spa and laundry services

couldn't communicate, terrible front desk service, no elevators, took 3 days to get a load of laundry back

room was serviced everyday with fresh laundry when needed

food (mainly breakfast) was very repetitive (this may have just been a nuisance for us because we stayed so

me i was just happy to be there at pool side with my wife , in her happy time

breakfast was probably the best meal of the day

was closed (which was a shame because it looked pretty), the second adults only pool was full of kids, there

room service sat outside our door, and others for more than day. the room was just

and fresh food, then for in between snacks you could get sushi at the rooftop bar (w an infinity pool) and drip

bathroom had hair balls room service food was awful and best avoided

the was not a hair dryer you can not ask charges for services to your room like laundry

room service wasn t available on night, no laundry service

gym needs to be upgraded

hours of the pool

the pool and rooms

the buffet area both at breakfast and evening was similarly full of people in a reduced space

not enough lifeguards on duty, i had to jump myself into the pool to rescue a woman drowning

we especially like the omelet bar, the pineapple and yogurt

felt that there were too many people for the space the hotel provides around the pool

rogelio and francia were very attentive offering drinks near the pool

it s no that i didn t like it it s cuz i wished that the laundry was free lol

it was small and often busy with kids but an ok place to hang out

the gym is very small

kids were disappointed that the pool wasn’t open

the bar & breakfast had great variety.

three flights of stairs and no laundry facilities

coin laundry nearby

i had my condo rented with overlap so stayed at this pet friendly hotel

kitchen counter in need of good scrub with javex water which we did ourselves

i would suggest this venue to anyone traveling with a pet

friendly, taxi available, laundry access, restaurants in hotel, beach access, safe place, two large pools, very

view, staff, room service, breakfast, beach, facilities including laundry, check in, check out - all wonderful

appreciated the late check out and use of hospitality room

also loved casino night and the michael jackson tribute

the wait time for food orders at the pool

do not have laundry washer and dryer on site

charge $1 usd per item for laundry service, which i find quite expensive

pet friendly property with friendly staff

how pet friendly it is

was great, beds very comfortable, rooftop pool had great views

i sent my laundry down at one point and it came back beautifully prepared and the cost was negligible

coffee shop, 2 restaurants you need to reserve a spot for and 3 more dining areas that served breakfast and

loved the coffee bar with speciality coffees etc

great food ( esp breakfast) and view in the two buffet restaurants

the gym, only 1/3 of the weight selector pin were available in the multi-gym rack

all inclusive really meant all inclusive, including room service

explanation was provided for this, even though the hotel main pool was clearly designed to have a bar accessible

our kids had little ones, so the room service was a blessing

wifi - terrible everywhere on premises, inside or outside

like the breakfast, love the restaurants however i did not care for the lunch buffet

food was good, and the staff was great, i also like the fact that it has 2 pools with the bar in it, also angel

very welcome to kids and the kids club with the stuff there deserves our recognition for an outstanding job

staff, good options for breakfast, lunch and dinner

breakfast was best meal

the pool area was very clean

the wifi is pretty bad, but makes you enjoy the moment more.

bar staff were great

a/c barely worked, breakfast was decent but dinner was average at best, there was kids sitting at the bars taking

we found it okay for breakfast but ate dinner out most nights

did not like the food, to many sauces, and who eats stews for breakfast

they have on-site laundry machines that guests can use if they don t want the formal laundry service

the breakfast was amazing! the staff was so friendly and accommodating.

kitchenette, dining/living room, two full bathrooms, and a very large balcony with table for four

stay at the sunset plaza beach resort and spa was absolutely wonderful

property was beautiful, the pool areas were clean and inviting

that were promoted for our all inclusive stay on the website were false: *website implied 24hr room service, it

breakfast and all other meals were very good

the parking is small, but we have always found a solution with the responsible person

a lot of kids

we appreciated the upgrade to a larger room, which included a kitchen, two bathrooms, and two balconies, which

was a bit pricey, as well as the laundry services

we ate at bordeaux, hitsune, cocos cafe, oceana, and ordered room service

no kids

wish the pool was open later at night.

the gym floor was also filthy

breakfast was the best, cocktails on point but other than that nothing too great

buffets, should accommodate more american dishes, but the snack shack was ok, & the salad bar was ok the bathrooms

enough food options , snack bar only had 3 options , the beach access is not great , the rooms were dirty and

he went above and beyond and brought our drinks upstairs to us at the pool (he had noticed my recent knee

got too crowded, it s a family resort, so a lot of kids are expected, not appropriate if you want to rest

room was spacious; gym was amazing; breakfast buffet had so many options

great breakfast

english in writing only 2 tv channels in english slimey slippery pool below subpar food no microwave in rooms

music was terrible coming from the bar at the beach, our room was 40 feet from the noise

room is quite spacious, amazing view, great pool service.

little neighborhood across the street for some local eats, laundry, etc

the included breakfast was superb

breakfast was really good

the kids we were traveling with couldn't get the volleyballs etc

room service isn t on time and regular basis. sink in the shower isn t good