2nd floor laundry room is in poor condition and can be considered fire hazard due to expose electric wiring

swimming pool, fitness and laundry room was both out of order

laundry facilities not operating.

guest laundry facilities are bad

the staff were great. breakfast was good. nice clean rooms. laundry available.

smell like weed, trash in the hallway, dumpy grounds, old laundry machines that didn t clean it or dry my

they offer a great breakfast included in your stay and affordable laundry service as well

there where only two laundry facilities and both where not working nothing worked

the laundry situation is ridiculous

your laundry rooms are so disgusting old and half working

bathroom and kitchen water facet take off from the main body

ants in the kitchen area

traveling with 3 kids, including 1 under the age of 1, the room was perfect for us

told the kids we waited till 5 got ready and nothing pool still closed

fact that they allow pets in every room

was able to access the laundry facility and the fitness center

access to pool, fitness room and laundry

there is an option to do laundry, with supplies provided by the hotel

kids running around unsupervised, people doing laundry, walking around with no shoes

full breakfast was fantastic and i also liked the fact that the hotel had laundry facilities within

we loved the use of laundry washing and drying free for hotel guests

the staff were friendly and there is a good laundry facility

no room service

room service was very upsetting

staff helpful especially with explaining shuttle services

laundry machine broke down and we had no clean sheets or towels for 3 days

no laundry and no microwave

a guest laundry

also no breakfast or self-service laundry

and the absolute best thing of all, not only was there a free shuttle to and from the airport (gaylord national

everything thanks my daughter enjoyed her sleepover we loved the pool and hot tub

was great my granddaughters just love we stayed twice and they really love it miss getting in pool maybe next

pool and hot tub were great, as was the breakfast

coffee was amazing the bed in the room was really soft and the room was semi-soundproof and very spacious the

room was large and spacious, and the beds were extremely comfortable. gym & pool very handy.

free laundry

rooms with full facilities and surprising complementary extras such as wifi, a well eqipped laundry for guests

the kitchen and full sized fridge/freezer was a huge bonus, laundry facilities are great

free coin laundry.

although i had a coffee maker there was also free coffee in the laundry room/snack store

i arrived the laundry machines were broken, i couldn't get extra sheets for the pullout sofa until the next day

the rooms were very clean but tidal soap sucks wind and should not ever be used in laundry

laundry and shuttle available. breakfast option was relatively good

room had a dirty laundry type of smell it looked clean but had an odor but other than that everything was

i did my laundry and had some breakfast before relaxing after work

pool

room service breakfast was blah

location, food, and gym were top notch

they were wonderful and the restaurant and bar were open early to late at night

liked the shuttle to the airport, friendly staff at bar and restaurants

laundry diy

scum on the top of swimming pool,my laundry got stuck on spin cycle stil dirty

only complaint is about the shuttle driver on duty on 5/30/ 19 at six pm after having our flights cancelled due

wifi was slow and drops out

i wish the bar stayed open later than 10, and the shuttle ran more often.

they also offer parking for your car as you travel

pets

pool and employees

restaurant and bar closed when i arrived.

check in was at 3pm, but there was no early check in

then i was doing laundry and found 5 different bugs in there within 20 minutes

the guess laundry room there was plenty of hot water t.v. channel were ok

hotel had not done laundry

that it was under construction and that none of the amenities were available, no fitness , no laundry center

is located, free breakfast which i stopped eating after the second night i found bugs in the laundry room

at all hours of night couldn't sleep walls paper thin room on 1st floor adjacent to lobby and laundry room and

gym, the pool was under repair but im looking forward to future visits, breakfast and overall

the pool was nice for our special needs son. the reason we booked the hotel.

also their shuttle service to airport and rail station are excellent

the airport shuttle was prompt and convenient

breakfast is awesome and so is gary the a great cook/employee ud83dude0a i did use the laundry and it was free

there was also an area near the laundry that felt very hot

hot tub wasn't getting hot at all. pool was super cold.

room service was knocking on the door and opening it two mornings at 8 am

only negative thing was the wifi was not working all the time, they need to upgrade there wifi

heater was as loud as a laundry machine running all night

the bartender was the cook, so he had to leave the bar to go back to the kitchen

and comfortable room, which is close and convenient to bwi, with free shuttle service to the airport

and the kitchen staff are extremely excellent when it comes to customer service

location was in a safe and convenient area and the breakfast isn t your ordinary hotel food

very clean, and laundry services available

guest laundry, water refill, breakfast

atm machine, laundry service

train to dc. self service laundry, shuttle to train, hot breakfast and friendly.

shuttle service, friendly and helpful staff, room was clean, good amenities, nice enough gym, has laundry

was no breakfast offered, the laundry machines were pay as you go and they didn t all work

may 22 evening the lobby bathroom is awesome there was no laundry bag no tv instructions no literature in the

two of the four laundry machines were inoperative

called for washcloths and towels and they dropped off towels only in a laundry bag

for room service-no answer

dirty laundry and trash was in the hallway as we walked to our room at 3pm when i checked

facility mostly quiet, guest laundry much appreciated

even on teh 4th floor it sounded like laundry machines running off and on with tennis shoes in

i also thought the hotel gym was quite complete with just about everything you need for a quick workout

wifi was so slow as to be unusable

the hotel felt clean, welcoming and spacious. laundry, gym and breakfast are free.

the hotel felt clean, welcoming and spacious. laundry, gym and breakfast are free.

the gym was well equipped, the breakfast was really high quality, including cage free eggs and organic

who works in the front desk were so friendly and helpful made our stay so comfortable, and also breakfast was

the breakfast had a both hot and cold options which was very nice

a laundry cart was abandoned in the hallway (10:30 pm) and there was a towel on the floor of my room

already used coffee pot filter..rose petals behind bed hair in ice bucket

not even room service

it the staff offered to clean it or change my room i agreed to move to another room but when my kids went to

not the normal hotel gym with one piece treadmill, elliptical and bike the westin offer multiple of each and

also, my room key didn t work for the laundry room and on monday morning my room keys had to be reset again

had to ride the parking lot 3 times , in the evening ,to get a spot , others were still looking

shuttle servies, location, helpful staff

room service has been discontinued

close to airport with airport shuttle. staff and shuttle drivers were helpful and pleasant.

wish it had more laundry rooms

pool was too cold.

free parking and transportation shuttle to the airport

great location, clean rooms, pet friendly 100% plus, good room service .helpful front desk stuff

the toilet ran all night. pool closed one morning. heater in the room didn't work correctly.

no way to do laundry or close laundromat

with laundry trolley and wheel bins, breach of health and safety

our room had a used bar of soap in the shower when we arrived and wet towels folded like they were new

they gave us each a voucher to a nearby restaurant (9 to 5 bar and cafe) only to be served coffee and hot water

unlike many hotels in this area the wifi there was great

the bed was comfortable had guess laundry room had good hot water and water pressure

ice machine and laundry were out of order

and the thing that was bad was when there were people taking hard drugs needles etc in the old laundry rooms

and immaculate room, almost like an apartment very clean comfortable bed large bathroom free laundry was a great

non-guests were allowed to enter the premise, use the bathroom & the laundry

oddly the laundry was free

based on the condition of the clients going in and out the front doors, and with the free laundry services, i

24 hour airport shuttle

breakfast was great, something for everyone

very clean, excellent breakfast

elevators were old/outdated, and the gym was pretty small

breakfast but wasn t the hotels fault

parking

the staff were very helpful, especially with late check out since our flight our was in the evening

the hotel has breakfast and a dennys is located next door in same parking lot

best part was laundry was free

s free internet and laundry service

laundry services and miniature room kitchen

site laundry(washers and dryers)

staff, room, comfort and free laundry and gym equipment

it offered an indoor pool and allowed my family 2 adults and 4 children to stay in one suite

breakfast was great, staff were friendly and room was more than i expected

pool was too cold for thekids

we loved the kitchen with stove and fridge

great hotel, clean, great breakfast

i did book based on the amenities of room service, restaurant on property, and laundry

did enjoy the location and well as the facility because it was very clean and had the bar area although we didn

the shuttle and the front desk people were very good and friendly. timely and efficient.

the shuttle service to the casino after hours was a plus as well

great location close to the airport with free shuttle service to and from the airport and amtrak station

i didn t like that they had no change for me to do my laundry

there was no fridge in the room, no laundry bag, just seemed that basic amenities available in other hotels

i went to do laundry in the laundry room and the washer and dryer worked

was no bar or pool or room service as advertised they should change that because i was so looking forward to

constant wifi failures

laundry room is very dirty

pool breakfast needs improvement laundry room needs supply machine door needs to be adjusted to open

not very clean, we had no towels other then hand and wash cloths. no laundry bags either.

laundry room being on the 4 th floor and it is only 1 washer and 1 dryer

didn't like being by the laundry room

elevator was slow which i used quite a bit due to laundry

the fact that they have a cc laundry facility and the in suite kitchen

light switch in kitchen turned off power to both kitchen and bathroom

wish had indoor pool,, also wish had a little more varity for breakfast

the washing machine was broken. have some difficulty connecting to wifi

i see it the water is not 100% clean and clear, also i didn t like the way the laundry room, and the machine

even when i went to the laundry room to get some more those were dirty as well

the breakfast buffet is back. guess laundry room.

things missing from last time i stayed 2 years ago - room safe, complementary laundry detergent, and kettle to

the wifi was terrible in one word.

cleanliness, up to date accommodations, on-site free laundry with the latest technology appliances

the complementary for laundry and the shuttle were perfect

they offer laundry machines without fee, you need only the detergent

the kids where frustrated because there was no tv

they all helped with questions, shuttle to mall, humor and asked if we won when we came back

the rooms and laundry rooms need to be cleaned better because they were disgusting

there was no clean towels available the next day when i ask house cleaning for some i guess the laundry person

great wifi connection

loved the shuttle and the driver

the bar and restaurant in lobby, friendly front desk staff, and nice modern room.

, free laundry facilities, nice gym, quiet

only thing i suggest is to keep laundry room a little bit more clean.

there was a gym, laundry room and pool on site

there is a laundry area and they sell detergent there

the free laundry and dishes in the room

the laundry room was on 1st floor, a plus since we needed washer & dryer

just that i reserved a room with a fireplace and was put in a different room.

tv in the second bedroom of the suite was not working offers fireplace but it was not

loved the courtyard it was so cozy the fact the fire pit and fireplace was warm and cozy

great as well as the pricing and the amenities in the room such as the full kitchen staff was great

prices in snack bar where really high.

the complimentary breakfast, location are just a few things that i like about element

the shuttle from and to the airport was a great help and arrived fast

noisy. tons of kids going to tournaments. not their fault but takes away from breakfast. noisy.

so that the kids could go swimming not exposed to 100 degree temperature

then upon leaving i asked for 2 trash bags for my dirty laundry guess what she gave me

provides self service laundry and detergent.

pool, gym were clean . great customer service

the breakfast and room was amazing

a little loud with all of the kids that checked in, but overall a pleasant stay.

they have a spa advertised, when i contacted the front desk, i was informed that it hasn t been open since

and casino is in a massive suburban shopping mall with endless stores restaurants outlets everything

convenient parking. safe and clean.

liked everything about my stay but if i had to say one thing i disliked it would be the valet parking when

due to many graduation events happening each day at the event center, we couldn't use valet parking but did

staff was friendly, breakfast was great, and the pool/sauna/gym were a great trio to have while on the road

the shuttle service to the airport and later the pick up at the airport was a great service

wifi was not very good and breakfast options were limited.

the wifi was good.

they breakfast selection was awful

wonderful restaurants in the ground floor, staff was very helpful. has onsite coin laundry

all the on-site facilities grill bar, laundry, gym, close to airport, close to shops.

laundry was a little pricey.

entertainment, inside pool and especially the cleaness.

facilities including the gym and indoor pool

staff and gym the room size was great

we use the pool, which was great, and i also use the gym

nice fully stocked bar in lobby

great location to the casino.

they have an airport shuttle, and the shuttle will take you to surrounding businesses within a 5-mile radius

breakfasts. coin laundry. nice staff,

free breakfast. free laundry.

staff was nice, laundry was free and breakfast was nice.

was very good and had a great selection, free laundry on site, very clean and the staff was wonderful

clean, comfortable, friendly staff, laundry facility, location, breakfast selection was good.

the breakfast was fine and the location was convenient

the area was what i expected and the pool wasn t open

pool wasn

with expectation of swimming and sitting by pool on the hot days but it wasn't open and i wasn't notified that

the bed is great; the work station is good, with dependable wifi

guest laundry,

laundry facility was not accessible due to the money change machine not available for change

parking was easy rooms were super spacious staff were friendly and responsive there was an indoor pool (didn't

everything. pool was 24 hours.

room was very clean, lots of space and the breakfast was really good, i will statly again

nice front desk service, room was comfortable and clean, and breakfast was amazing

kids were disappointed bc it does not have a working

did not get breakfast. but the location was good for what the reasoning of our trip

the people staying above us had kids that kept stomping on the floor and making all sorts of noises making it

also, a gentleman at the front desk with a great fashion sense was helpful as well with my late check out

was comfortable and the laundry room very helpful

the price, the exercise room, laundry on site, the view

i was able to bring my pets along.

the parking was a little small with an awkward underground parking lot that was hiding.

gym was nice. room was comfortable.

was not clean - dirty laundry from a previous occupant and trash left as well as bedding still looked as bed

things we were looking for, close to the cruise terminal, had breakfast included and had a self laundry area

as europeans the breakfast schedule was way too early, but that's more like a suggestion.

bar had very few menu items in stock

property, excellent staff assistance, great parking, rooms amazing, clean & comfortable , fantastic location ,

were rude, the pet fee is outrageous (more than the room for the night), and the convenience cafe stuff is

said no breakfast or bar because of covid on the website,and the staff did not mention it,so i ordered breakfast

cars in the parking lot were broken into and we had to find this out from other guests.

due to covid-19, there was no breakfast and use of the pool was by appointment

the pool and hot tub were very clean.

nice gym and pool plus hot breakfast

n i do not like the way the kitchen look

excellent staff, room quality and location. free wifi in room, free breakfast and coffee.

it was clean staff where friendly pool area was nice in warm

wifi was fast and free

of space, nice gym, nice laundry room, very quiet, all the staffs are friendly and super nice

the breakfast was excellent and the room was very clean and comfortable

the breakfast was amazing! staff very friendly and helpful.

would have been nice to have an oven in the kitchen.

got downstairs for breakfast when the crew was cleaning up and the manager came out of her office and went into

no where to heat up leftover food or coffee the indoor pool water was as cold as an outdoor pool

breakfast and location were perfect

room service was quick and good. also great location for stadium

breakfast was good and convenient but a bit pricy

decided to go to the spa and the hot tub was no working

mountains of laundry in plastic bags in the halls

the pool was awesome for the kids and they made friends there during an evening swim and played marco polo

bigger bar in the hotel

nice size gym

the pool is not suitable for kids. there is no shallow end.

house keeping was out of many items and little things like toiletries (hand soap) , trash bags, laundry bags

no free wifi in the room.. and no pool

location! the pizza and bar were great

room, lobby restaurant (dinner) and bar (lunch)

soft bed, near camden yard, bar downstairs

cleaning lady threw out my girl friends dirty laundry bag

guest laundry facilities are wonderful

i had a few questions about the the laundry facility and they were able to get my key card all set up to use

the only thing was that it didn't offer free breakfast but other then that it was a great hotel.

location to waterfront is superb and the roof top pool excellent for a cool off and refreshment.

no light in laundry

clothing so i had to run out and try to get coins, which were not in the hotel to put into the laundry machine

to convention centre and harbour laundry and ice facilities good size room and sofa bed secure luggage

the gym is excellent

ate breakfast at the hotel every morning, the buffet was very good and was always well stocked

no laundry facility which the website said there was

dirty laundry and trash in the hallways

thing i didn t like was being next to the laundry room

best breakfast i have ever had at a hotel!!

clean, good facilities, gym, location, nice breakfast :-)

need extra charge : wifi, water not friendly : self laundry only can use quarter coin, but the front desk

there was trash and towels and piles of laundry outside all the rooms on my floor in the hallways from saturday

laundry facility was not kept well and drier didn't dry

found dirty laundry from previous guests under covers

bar the first night and had room service for the entire day the next day and each time

were spacious and clean, staff was friendly and helpful and even accommodated an early check in

exceptional friendly work staff from valet parking bar and restaurant workers front desk everyone was very nice

breakfast bar was literally some breakfast items on the bar of their upcoming restaurant

there is also no bar yet it s advertised as having one

only issue was that the a/c was out in the bar area

laundry machine and dryer machine in the hotel

the self service laundry is good

no washing machine. it costs ridiculous money for laundry.

were on the mattress cover there was no toilet paper towels one wash cloth and two towels no laundry bag door

they have a laundry service in the basement of the hotel and they also supply laundry detergent and fabric

entire stay was great, my room was clean, the staff were professional, parking was great, and the laundry room

uselly collect qeurters for laundry and all so i got some

the laundry machines did not work and couldn t get the money out

no towels outside the room in the hallway there was a pile of dirty towels (like 200+) as if laundry wasn

no laundry serviced as stated on booking

the fact there is no bar in lobby area

the spa is excellent.

comfortable bedding, good interior design, quality in-room dining and my son loves the outdoor pool with big

everything, specially the spa and the restaurant bygone.

the room service staff, cleaning staff and spa staff were friendly and helpful

breakfast, a laundry room for those wishing to do their own laundry

on a positive note though when we needed quarters for the laundry a male staff member went down the street to

like how it has a laundry room, storage and a full kitchen and stove in the rooms

like everything about this hotel stating from the parking attendance, front desk, the breakfast was amazing i

was not expecting a full size kitchen, and it was nice eating dinner at the table

the hotel needs to look into their 3rd party laundry company they are using

are washing towels you cant wash bath robes the bed sheets had a crusty feel to them think it was laundry soap

hopefully, a coincidence, ac out in gym

of the front desk staff were really nice, the gym was convenient and had a lot of equipment for a hotel gym

the bar and snack cozy are perfectly stocked if the mood strikes

exceeded the 6 day after reservation and is already recorded in the system, so can t remove the laundry fees

no room service no laundry

ashley at the bar gave great recommendations about fun things to do in baltimore

no bar soap in room

think the wine selection at the bar could improve

we wasn't told about the laundry facilities until the day we were departing

both desk clerk and laundry personnel were sullen/upset during interactions with guests and it seemed like it

good laundry room

the breakfast was tasty and had variety

rooms were ok but wifi was

laundry room smelled like a sewer and we had to do laundry and our cloths smelled disgusting

the laundry room didn't have good circulation

we had a bit of extra space, too, so i could get up and enjoy a cup of coffee in quiet while the kids slept

breakfast was good

was ok and what they had was good so i can’t complain it was something to eat for me and kids

i love the cupboard and free laundry

but we all love the room because it has a full kitchen to cook that was the best part and the laundry room too

free laundry facility

they even have a laundry room available to guest

complimentary laundry was also appreciated

this is the year of 2026, not 1926. using coins for laundry is absolutely ridiculous

of an upgrade considering the location by the harbor this is the property where i had to pay for laundry but

it was an opened bar soap that was clearly used

the kitchen was a bonus

the people that works at the bar is disrespectful

full access to gym with a pool is great

more from the bar and grill

wifi in the rooms was a little bit in and out

central location to inner harbor and fells point - all within 5-10 minute walk with small kids

room service for towels was very prompt

the courtyard should do a better job with laundry service

the laundry was also good and often vacant for the use

not much for kids to do since pool was closed

warm welcome at front desk, room near indoor pool

staff at the bar was great

beautiful place! free laundry!social hour ! free breakfast!

the floor we stay had over night laundry on floor

spacious room with a kitchen, complimentary laundry ,nice breakfast,nice staff nice everything ud83dude0avery

free laundry facilities as well

iron and board, plus complimentary laundry