a rental car(uber takes forever because they don t really run in that area) and there is no laundry room

they switch our room for another one in front of laundry and everyday we heard the ladies talking loud and

a little run down. bed was a touch uncomfortable. no onsite guest laundry or gym.

the pool party and the rooms view.

the bar at the hotel open daily

location was great, the laundry room was very helpful to have in the hotel, the breakfast in the morning was

was in a room next to the laundry room and had restless night due to the noises of the washing/drying

second one was fixed so i could go to the room and when i took the stairs the next day, it had laundry/garbage

breakfast and laundry

the breakfast was very displeasing. better options and quality needed.

aside from needing pool towels, laundry seems to be a serious problem here

went to use the laundry mat and was robbed a whole wash cycle

breakfast, beach and pool and spa

they say they are a pet friendly facility, i couldn't be with my small dog almost anywhere in the hotel

hotel gym was getting remodeled so they made this temporary gym in a conference room but none of the

i would have expected atleast a bottle of water and there was no staff around to find out the wifi password -

was no wifi, limited lighting in the room and there was water dripping from the ceiling right next to my

wifi services did not work

i was not told the code to get in the door after 5pm or the wifi password

only if it has swimming pool, it would be fantastic. should think about a narrow lap pool

also under the laundry room so sounded like planes taking off above you

wanted to laundry and the staff had no change fir rhe machines, and there was no change machine in the

after a long trip i loved that we had a coin laundry just down the hallway

laundry machine was out of service and there seemed to be no urgency about getting it fixed, so i

the self service coin laundry

noisy . laundry didn't work.

no hairdryers 3) the hotel management and staff are terrible: the cleaning staff throw bags of laundry from one

the main king size bed was incredibly comfortable (sofa bed only suitable for kids)

even though we didn t have the sign up for room service, they still came to clean the room

either way pool is really small not suitable for kids

lastly, the beautiful pools and spas close at 6pm, and thats just such a shame, as they look so incredibly

the tropical location, the amenities, the food, the plunge pool in our room, the beach, the architecture, and

spa facilities and restaurants are the best i've seen

the restaurant was bias with dining in for me and my spouse. forced us to do room service.

the beach and pool

having a laundry machine for the room was excellent, although it needs better maintenance

that i didn t like it, just didn t realize the rooms are designed 2 together with foyer/laundry (great

great location, safe loved the restaurant there and that they had laundry there

laundry facilities were in the foyer right next to the room

the staff is friendly, the ocean/pool views are amazing

bar by the pool was not open both times i used the pool and the laundry room only had one washer wish it was 2

shes stayed in her celphone maybe she was on her break understandable, so we walk through the laundry zone

i couldnt access to finish my laundry to leave before 2pm

breakfast, even though it was short in selection, it was very good tasting

doesn t include the breakfast for the cost that it s not that cheap

don t have laundry

it has no room service

wifi included in the resort fee

lovely spa services

booked that hotel because of the casino

there was a laundry room

working laundry equipment

the laundry room had only 1 machine that was working

wait time to use the machines at the laundry mat was too long given that there was only two working washers,

no room service or free laundry

it was bolted down in the lobby in the laundry room

the laundry facilities

we were able to flag a man walking by with laundry cart, and he said he didn't have us listed for the night

a lot cheaper than some of the chain hotels clean tv worked wifi worked well fridge in room microwave in room

ac, hot water, wifi, tv works find

the laundry area needs some improvement

on my fourth night there i tried to do some laundry before my departure the following day

was great - close to where we need to board the cruise ship laundry facility was

rooftop area, fitness center and laundry was closed but pictured prominently on the booking website

only had a little knob to turn in addition remodeling so none of the amenities were available laundry gym roof

having the ability to cook, do our laundry, and

the door was broken so we ended up being moved to a less desirable suite, that took away in unit laundry(one of

they even allowed us to park early since they didn't have early check in

the free breakfast was amazing

pool is small and restaurant is expensive

the only issue is the small laundry facility.

inadequate self-laundry service

laundry out of order, tv did not work in hotel room, tv was not replaced in hotel room, loud

done panhandling for change in lobby of our resort, the dryer didn t even work so we had wet laundry hung all

location, breakfast, beach area is great for kids, live music.

no house keeping (laundry & trash sat in our room all 3 days) no change of linens even when asked

they are able to give you a $17 daily credit to their snack bar in the lobby

there were no sitting at the pool and the comedor staff kept telling us that we couldn t sit there

great crew, awesome restaurant.. bar was great too

one elevator, loud air conditioning, shared pool with restsursnt

biggest advantages it does have laundry room

the hotel's laundry room was a welcomed sight

kids friendly

cove beach great for kids

the outdoor pool and connecting beach.

bring some smaller bills to use if you plan on doing laundry

great location, nice views, friendly staff, self laundry service

the wifi was down the 1st night, limited things to watch on tv

for almost $400 a night there was no breakfast or even free wifi

there as also a bar in the pool

having parking available made it very convenient

the kitchen is equipped with basic essentials

outside and another day was told to move my car when i was parked in the correct casa ciana parking

and just when i was parking the car the phone started ringing and i answered and there was this gentleman on

like the location, close to the airport also the beach and shopping centers, they also have parking which is a

soft for my back; the fan in bathroom could not be turned off and made a lot of noises; and the room service

they advertise an adults only sexy vibes hotel which is why i booked

rooms were clean, staff was freindly and helpful, and the pool deck was a great atmosphere

adults only beach access

better room service but w/ covid the challenges are expected!

could use music in the pool area

also even the wifi did not work in the room

over all service and efficiency the price room service

the pool/ rooftop area was so picturesque and pretty

paying over $1000 each time, i just wish the pool bar was open

told us they were taking longer than expected since they didnt have any towels left and the laundry service was

however, the bar doesn t open until 5pm and they were holding a wedding so we couldn t be on the rooftop

my husband before going on to the rest of the island, and planed on spending an afternoon at the pool, happy

very friendly and my wife and i always looked forward going back to relax and the roof top bar and pool was

vibes nice private outdoor jacuzzi rooftop was cute, you could reserve a time slot to use then pool by yourself

never got it to work effectively) and little amenities one would expect (for example, plastic laundry bags) were

facilities like gym spa sauna and pool

they gave a little gift box for our kids which was unexpected but very much appreciated

the pools were warm

that comes with five star hotel plus very pet friendly

the pool and laundry was not working.

more mirrors in the bathroom , change to new shower floor, bags for laundry services , more air condition in

the breakfast and laundry facilities were not available, everything else from the room to the pool and gym were

don't have their own breakfast, laundry, anything

their laundry machines were broken and they didn t allow anyone into their game room or gym

didn t like the expensive laundry room

the laundry facilities i felt were over priced, and the elevator was a little sketchy

that the laundry dryer cost was high

musty room, small king room, nasty breakfast l, no laundry onsite

the great laundry with no soap powder in the shop they suggested i went 500m to buy an entire box

details trouble with one tv / didn t have laundry service as advertised

every part of the hotel was clean including the gym and toilets

doesn’t even compare to la concha, definitely recommending and definitely coming back with the kids next time

if they want to make it more family oriented they need to have kids

room service was available, timely and delicious

close to the beach, easy check in, good location, friendly staff, pool

rooms are super comfortable, the night staff was so helpful, location was great, pool was nice.

the convenience of the surrounding, i loved the pool, close to a lot of stores n restaurants

clean, great breakfast and breakfast area

the breakfast could ve been better.

staff was very courteous and helpful loved having laundry facilities

she gave me a dirty towel and said that s all we have until they finish the laundry

pool and hot tub were awesome

the pool and room and close to the beach and shopping and dinning

the gym is not great for a weights workout

laundry facilities had 3 washing machines 1 was broken and 2 dryers were broken

the food was good, access to beach, breakfast and parking garage access. laundry

we had to pay for parking even the laundry you paid for

laundry room was unkept

it was great, well kept. smelled great and the casino team was the highlight

of clean towels and another time i couldn't find anyone in the lobby so i just had to find the laundry room and

the boutique did not offer any facilities, such as a parking voucher, coffee or laundry

housekeeping even did my laundry for 10 dollars

canario also offered to help with laundry

the hotel has a cosy little garden and a shared kitchen

at its highest volume and there is no way to change the settings the microwave is located in the laundry

great location in condado laundry area and rooftop pool

the laundry room was so convenient

room is spacious, bed is so comfy, yum free coffee and tea everyday, self service laundry which is easy to

pool, location, ac powerful, breakfast, free laundry for guests was huge bonus!

free soap for laundry

pool area was clean and well maintained, laundry onsite is useful

liked everything, the delicious cookies upon arrival ,the hot whirlpool ,huge pool, laundry room for guests

laundry facilities were difficult to find and the dryer didn t dry the clothes all the way unless

pool and laundry open 24 hours

103 and loved it, you will hear people and staff all day and nite because you are between the laundry room and

brighter laundry.

then says oh i thought you needed laundry service when the card clearly says do not disturb hanging on the door

my kids enjoy a lot

the pool was lovely and the bar was cozy

imagine being on vacation and having to find a laundry mat because the property you paid 1400 dollars to sttay

the restaurant, and how close it was to the beach & other amenities & they did laundry.

the food was good but pricey. no dryer in the room. cost of $10 per bag for laundry was good.

they didn't like there's no parking , when it says a laundry facility it means that housekeeping would do your

day, they were out of beach towels because the hotel had put all of the beach towels into the laundry at once

easy to find parking in front, only one block to the beach, and really beautiful lobby and rooms

atmosphere, a little bit like a hostel but only the good things (communal sunscreen, a kitchen you could use)

for example, the kitchen for a chef is at a high level in terms of visual beauty, but the cheap ones are already

we also liked that the property was in a gated community and had plenty of safe street parking

parking

there's a laundry room in the basement which is handy to dry your soaking beach clothes

do wish they would be more clear about the laundry service regarding obtaining detergent and fabric softener at

also it's nice to have a pool, gym, and laundry and restaurants downstairs

the house keeping has my airpods in the laundry room and when i went to the front desk about they did not help

the laundry facility was dirty