friends used the laundry room and the dryer took a long time to dry, had to run them twice

free soap for laundry

pool and laundry open 24 hours

pool area was clean and well maintained, laundry onsite is useful

liked everything, the delicious cookies upon arrival ,the hot whirlpool ,huge pool, laundry room for guests

then says oh i thought you needed laundry service when the card clearly says do not disturb hanging on the door

brighter laundry.

103 and loved it, you will hear people and staff all day and nite because you are between the laundry room and

the kitchenette is outdated and could use updating and more color

at all room service put a do not disturb sign on our door and didn't make up the room

the restaurant, and how close it was to the beach & other amenities & they did laundry.

day, they were out of beach towels because the hotel had put all of the beach towels into the laundry at once

they didn't like there's no parking , when it says a laundry facility it means that housekeeping would do your

the food was good but pricey. no dryer in the room. cost of $10 per bag for laundry was good.

imagine being on vacation and having to find a laundry mat because the property you paid 1400 dollars to sttay

great location in condado laundry area and rooftop pool

pool, location, ac powerful, breakfast, free laundry for guests was huge bonus!

the laundry room was so convenient

room is spacious, bed is so comfy, yum free coffee and tea everyday, self service laundry which is easy to

at its highest volume and there is no way to change the settings the microwave is located in the laundry

housekeeping even did my laundry for 10 dollars

of clean towels and another time i couldn't find anyone in the lobby so i just had to find the laundry room and

the boutique did not offer any facilities, such as a parking voucher, coffee or laundry

canario also offered to help with laundry

wifi was terrible.

staff was very courteous and helpful loved having laundry facilities

she gave me a dirty towel and said that s all we have until they finish the laundry

the pool and room and close to the beach and shopping and dinning

the music from the bar below was horrendous

the hotel had a nice pool area, great breakfast, very close to the beach

laundry room was unkept

the food was good, access to beach, breakfast and parking garage access. laundry

we had to pay for parking even the laundry you paid for

laundry facilities had 3 washing machines 1 was broken and 2 dryers were broken

no room service or microwave

the wifi connection was very weak.

location of hot spots, restaurants and casinos. walking distance to all stores..

excellent free wifi. very good staff. free breakfast was more than adequate. very good security.

also, a pool and nice outdoor spaces and a perfectly adequate breakfast is included which we really

the pool and the pool table were really fun and there's also a piano in case you want to use it

outside and another day was told to move my car when i was parked in the correct casa ciana parking

and just when i was parking the car the phone started ringing and i answered and there was this gentleman on

having parking available made it very convenient

like the location, close to the airport also the beach and shopping centers, they also have parking which is a

it was clean and new. the linens were great. close, free parking was greatly appreciated!

didn t like much about the property, was truly let down by the pool and the size of the pool

there is a cafe and communal kitchen for cooking

pool could be cleaner with a larger net to prevent excessive leaves from falling into the pool

even a yoga class is provided and the public kitchen can get things you

are lots of thoughtful touches in the common areas coffee, tea, and water stations, a communal kitchen, board

details trouble with one tv / didn t have laundry service as advertised

location/beach front/courteous staff/24 hour gym

room service is excellent

great we had room service

also free wifi was fast and even worked on some areas of the hotel's beach

their laundry machines were broken and they didn t allow anyone into their game room or gym

the hotel didn t have a laundry facility. parking on the street was impossible.

their laundry machines were broken and they didn t allow anyone into their game room or gym

the flooding side street and the lack of on-site breakfast and laundry availability

not being able to do laundry

didn t like the expensive laundry room

pool was too green. laundry room was too tight and more expensive than the hilton.

working one elevator of two, laundry room closed, don t have a parking, breakfast is to go

the laundry machine didn t work

musty room, small king room, nasty breakfast l, no laundry onsite

told us they were taking longer than expected since they didnt have any towels left and the laundry service was

friendly and my wife and i always looked forward going back to relax and the roof top bar and pool was just

breakfast in the morning was very good and we then relaxed on the roof terrace

breakfast

the pool at the rooftop in the old building needs wall painting

beautiful interior and pool. extremely nice and helpful staff had an amazing stay

if we had been told before our visit that the bar and kitchens were being refurbished we would not of come

the design the pool the whole entire set up

exceeded expectations, breakfast system could be improved. pancakes were raw.

the rooftop pool and bar are definitely highlights, offering a perfect spot to relax while enjoying a drink

never got it to work effectively) and little amenities one would expect (for example, plastic laundry bags) were

pool overlooking the ocean; great fitness facility; loved 1919 and stk

small things - but the devil is in the details and things like not enough trash cans (none in the kitchen or

loved the gym

my kids loved the pool and doormen

the pool and pool bar were great

the way it looks on the inside, the outdoor area, the pool, the friendly staff, and the extremely comfortable

we experienced a power outage but they engineering s stay came right away to fix the cable and wifi

tried to order room service one night but the restaurant was very busy and was not able to accommodate us

in the room was not working so i had to use my cell phone to call the property the whole time for room service

the door was broken so we ended up being moved to a less desirable suite, that took away in unit laundry(one of

having the ability to cook, do our laundry, and

breakfast is very good and the staff is very friendly and take care of you

we were accommodated in a fair size studio with kitchen

to the airport the staff was great modern style rooms close to everything private parking free breakfast fresh

no house keeping (laundry & trash sat in our room all 3 days) no change of linens even when asked

bad wifi servicie- weak and intermitente

clean and cozy in which my damily & i were very pleased and happy with,my children loved the pool, my husband

room was smaller than expected and the pool area was very small with no hot tubs.

one elevator, loud air conditioning, shared pool with restsursnt

bring some smaller bills to use if you plan on doing laundry

great location, nice views, friendly staff, self laundry service

very attentive and friendly, the pool was very cool

the wifi is not working good

the wifi was down the 1st night, limited things to watch on tv

the laundry facilities

we were able to flag a man walking by with laundry cart, and he said he didn't have us listed for the night

it was bolted down in the lobby in the laundry room

to cruise terminal good location close to the casino and just a short 75 cent bus ride to old san juan

no hot water for the shower only one towel per guest was provided couldn t connect to the wifi

the laundry area needs some improvement

on my fourth night there i tried to do some laundry before my departure the following day

rooftop area, fitness center and laundry was closed but pictured prominently on the booking website

was great - close to where we need to board the cruise ship laundry facility was

coin laundry facility

biggest advantages it does have laundry room

the hotel's laundry room was a welcomed sight

is nice because has slide for kids and bar in pool,beach on side is nice too

building is a bit dated and free wifi connection wasn't

i asked to leave my bags so me my wife and kids could go get something to eat and the gentleman kept telling

wait time to use the machines at the laundry mat was too long given that there was only two working washers,

the laundry room had only 1 machine that was working

no room service or free laundry

there was a laundry room

loved the guest laundry room and staff was always helpful and genuinely nice

don t have laundry

the room was very comfortable and the wifi worked well even after the hurricane when not many working wifi

infinity pool and the hotels casino were great.

the late hour for room service

& scan panels on different sides in every elevator; cones at bottom of escalator but not top; no wifi at the

laundry out of order, tv did not work in hotel room, tv was not replaced in hotel room, loud

inadequate self-laundry service

the only issue is the small laundry facility.

done panhandling for change in lobby of our resort, the dryer didn t even work so we had wet laundry hung all

they need a better game room for the kids. in the basement is not ideal.

shes stayed in her celphone maybe she was on her break understandable, so we walk through the laundry zone

bar by the pool was not open both times i used the pool and the laundry room only had one washer wish it was 2

i couldnt access to finish my laundry to leave before 2pm

only minor inconvenience i experienced was during breakfast

breakfast was great! food was easily accessible. accommodations were excellent!

do wish they would be more clear about the laundry service regarding obtaining detergent and fabric softener at

the house keeping has my airpods in the laundry room and when i went to the front desk about they did not help

the hotel appears to have been recently updated with a lot of modern touches, a workout room, laundry, a nice

free soap for laundry was nice

they gave me discounts to restaurants in their facility and that i was given free detergent for laundry; staff

terrible food, no room service . please dont call that fitness room a gym.

don t like the my room don t have refrigerated because i was with my kids and i have to drink hot

didn't like that there wasn't any complimentary breakfast

thanks again for accommodating us with a later check out and a delicious complementary breakfast

there is a small gym, but working out on the beach was even better

i love the 24 hour laundry room

room cleaning and laundry

laundry room on the premises

i was able to do laundry there which helped during the week

the laundry room...machines were not working. ..

for the money you charge i would have expected at the very minimum laundry bag and shower cap

didnt provide a laundry room

they offer laundry but it takes 24 hours & doesn't make any sense to use dry swimwear

we had several spa treatments, which were great

the breakfast was amazing

room service presentation.

family and kids friendly. excellent location. great facilities.

well maintained, great staff and lots of pools + the beach right close by for kids.

the hotel and our food bill was much less compared to the food bill at the hotel restaurant or room service

there was no room service for towel changes.

there are only a couple of laundry machines so there was always a wait to do laundry

when we left and got to our next destination, all of our clothes smelled moldy, and we had to do laundry

laundry room is free but does not wash clothes at all and the drier takes forever to dry clothes as

kept in contact with me but only asked if they could do anything for me but when i mentioned my laundry needed

there was laundry and the pools were open late.

the hotel very nice and clean, lovely suite and laundry room a plus

would wish the bar by the pool was a bit bigger. laundry room could use more ventilation.

bed mattress could be changed as well the laundry

laundry dryers took too long to dry a small load of laundry (1 1/2)

excellent selection for breakfast, free luggage storage, affordable guest laundry, very friendly staff

to do laundry you have to get lots of quarters from desk or casino

was a discrepancy in what was in the room service menu, verse what was available in the kitchen but the staff

gym equipment a lil old

there were tons of kids and we we on our honeymoon and the pool really wasn't that big and it was always packed

could be fun if you didn’t have a family, but it’s kind of a weird vibe with kids

no hairdryers 3) the hotel management and staff are terrible: the cleaning staff throw bags of laundry from one

noisy . laundry didn't work.

either way pool is really small not suitable for kids

the room service left a lot to be desired - never quite getting things right (missing towels, toilet

was big for a group , plenty of space , full kitchen , nice terrace with small pool