went to use the laundry mat and was robbed a whole wash cycle

aside from needing pool towels, laundry seems to be a serious problem here

pool

pool area, dining options (three restaurants), recreational activities (bowling, tennis and golf), free breakfast

the breakfast was very good, the room was big and the facilities were great !! very comfortable.

incredible property, rooms, pool and beach all fantastic

spa facilities and restaurants are the best i've seen

the tropical location, the amenities, the food, the plunge pool in our room, the beach, the architecture, and

the beach and pool

loved the pool at the room, i saw the employee who cleans it and checks the levels of chemicals

laundry facilities were in the foyer right next to the room

great location, safe loved the restaurant there and that they had laundry there

that i didn t like it, just didn t realize the rooms are designed 2 together with foyer/laundry (great

having a laundry machine for the room was excellent, although it needs better maintenance

nice gym with view of ocean

a little run down. bed was a touch uncomfortable. no onsite guest laundry or gym.

a rental car(uber takes forever because they don t really run in that area) and there is no laundry room

they switch our room for another one in front of laundry and everyday we heard the ladies talking loud and

place is perfect for go out and the beach is there, the parking is close, the breakfast is delicious, the rooms

free parking is a bonus

location was great, the laundry room was very helpful to have in the hotel, the breakfast in the morning was

breakfast and laundry

was in a room next to the laundry room and had restless night due to the noises of the washing/drying

second one was fixed so i could go to the room and when i took the stairs the next day, it had laundry/garbage

the breakfast area looks ok tgere are areas in fro t of the bar facing street where the wall is very damaged

nicely situated in old san juan, interesting old building. nice wifi

was no wifi, limited lighting in the room and there was water dripping from the ceiling right next to my

i would have expected atleast a bottle of water and there was no staff around to find out the wifi password -

i was not told the code to get in the door after 5pm or the wifi password

only if it has swimming pool, it would be fantastic. should think about a narrow lap pool

also under the laundry room so sounded like planes taking off above you

was broken the entire week as well as the washer in the laundry facility

the self service coin laundry

wanted to laundry and the staff had no change fir rhe machines, and there was no change machine in the

laundry facilities were out of service during my stay

no hairdryers 3) the hotel management and staff are terrible: the cleaning staff throw bags of laundry from one

noisy . laundry didn't work.

however the wifi was terrible and shower water had to run for like 5 minutes until we had hot water, and

disappointed that the pool bar and restaurant were not open during our entire stay

the pool was smaller than the picture on the advertisement.

bar by the pool was not open both times i used the pool and the laundry room only had one washer wish it was 2

shes stayed in her celphone maybe she was on her break understandable, so we walk through the laundry zone

i couldnt access to finish my laundry to leave before 2pm

breakfast, even though it was short in selection, it was very good tasting

doesn t include the breakfast for the cost that it s not that cheap

don t have laundry

it has no room service

wifi included in the resort fee

lovely spa services

booked that hotel because of the casino

there was a laundry room

working laundry equipment

the laundry room had only 1 machine that was working

wait time to use the machines at the laundry mat was too long given that there was only two working washers,

no room service or free laundry

it was bolted down in the lobby in the laundry room

the laundry facilities

we were able to flag a man walking by with laundry cart, and he said he didn't have us listed for the night

a lot cheaper than some of the chain hotels clean tv worked wifi worked well fridge in room microwave in room

ac, hot water, wifi, tv works find

the only issue is the small laundry facility.

inadequate self-laundry service

done panhandling for change in lobby of our resort, the dryer didn t even work so we had wet laundry hung all

laundry out of order, tv did not work in hotel room, tv was not replaced in hotel room, loud

the gym is fairly well equipped as well

the laundry machine was broken all week

clean room, friendly staff, laundry room

everything was great clean, comfortable, the pool and casino! was a great experience!

poor quality of breakfast, bad wifi or internet service , small pool

staff was at it finest, ana at the food bar was awesome

on my fourth night there i tried to do some laundry before my departure the following day

only had a little knob to turn in addition remodeling so none of the amenities were available laundry gym roof

coin laundry facility

rooftop area, fitness center and laundry was closed but pictured prominently on the booking website

the laundry area needs some improvement

having the ability to cook, do our laundry, and

the door was broken so we ended up being moved to a less desirable suite, that took away in unit laundry(one of

it wasn t clean, doesn t work telephone and wifi.

- the wifi didn't work properly

i appreciated the free parking and wonderful room service breakfast

no house keeping (laundry & trash sat in our room all 3 days) no change of linens even when asked

wifi is not working well

pool was a bit cold, no jacuzzi.

& i were very pleased and happy with,my children loved the pool, my husband and i enjoyed the gym room

there were no sitting at the pool and the comedor staff kept telling us that we couldn t sit there

the hotel's laundry room was a welcomed sight

biggest advantages it does have laundry room

my kids loved the water slide.

wifi did not work at all during stay

of options with 5-10 minute uber ride or 10 minute walk, which is not a big deal unless you have kids who are

bring some smaller bills to use if you plan on doing laundry

great location, nice views, friendly staff, self laundry service

for almost $400 a night there was no breakfast or even free wifi

there as also a bar in the pool

great facilities and location. the pool and hot tub were great.

it s a modern, clean and cozy place with a lot of utilities like wifi, alexa, parking, hair dryer, iron,

and just when i was parking the car the phone started ringing and i answered and there was this gentleman on

good news casa ciana has a parking lot they are upgrading

like the location, close to the airport also the beach and shopping centers, they also have parking which is a

it s a modern, clean and cozy place with a lot of utilities like wifi, alexa, parking, hair dryer, iron,

bar was only open until 6pm

poolside bar was only open until 6pm

we experienced a power outage but they engineering s stay came right away to fix the cable and wifi

room service was slow.

thought your website said that it was an adults only hotel but i saw families with a toddler and baby check

exceeded expectations, breakfast system could be improved. pancakes were raw.

the jacuzzi and pool

pool

the pool/ rooftop area was so picturesque and pretty

the breakfast was limited choice but quite delicious

told us they were taking longer than expected since they didnt have any towels left and the laundry service was

we called for ice bucket, 3 times and my husband finally went to the bar and asked for a glass of ice himself

bed was comfortable, good tv service, good wifi service, coffe was good

breakfast in the morning was very good and we then relaxed on the roof terrace

attentiveness,location, adults only

never got it to work effectively) and little amenities one would expect (for example, plastic laundry bags) were

i understand it's a 5 star hotel, but would like to have the convenience of affordable bar food at least

facilities like gym spa sauna and pool

breakfast was delicious, but it took a while to get served

attentive staff, nice restaurants, nice pool and grounds...great drinks!

facilities for such a reasonably priced hotel, good breakfast incl, pool, shop laundry (although they had no

musty room, small king room, nasty breakfast l, no laundry onsite

the laundry facilities i felt were over priced, and the elevator was a little sketchy

working one elevator of two, laundry room closed, don t have a parking, breakfast is to go

pool was too green. laundry room was too tight and more expensive than the hilton.

more mirrors in the bathroom , change to new shower floor, bags for laundry services , more air condition in

their laundry machines were broken and they didn t allow anyone into their game room or gym

their laundry machines were broken and they didn t allow anyone into their game room or gym

the breakfast and laundry facilities were not available, everything else from the room to the pool and gym were

the hotel didn t have a laundry facility. parking on the street was impossible.

details trouble with one tv / didn t have laundry service as advertised

wish they had a spa / salon inside the hotel instead of having to leave the property to get a massage

the pool bar employees service wasn t top tier

staff in the lobby bar were top notched

the gym was spotless and the lady working the gym was great always sanitizing machines

enjoyed the expanded continential breakfast

the location is good. the area is walking pharmacies, beach and casino.

there's a kitchen with a microwave

the convenience of the surrounding, i loved the pool, close to a lot of stores n restaurants

wifi works sometimes. location is subject to traffic

staff was very courteous and helpful loved having laundry facilities

she gave me a dirty towel and said that s all we have until they finish the laundry

the gym is good for a cardio workout

pool is small and there were no stocked mini bars

to the beach and proximity to great restaurants and the casinos for an easy night out

laundry room was unkept

the food was good, access to beach, breakfast and parking garage access. laundry

we had to pay for parking even the laundry you paid for

laundry facilities had 3 washing machines 1 was broken and 2 dryers were broken

the staff at the bar by the pool were amazing and very friendly

canario also offered to help with laundry

the boutique did not offer any facilities, such as a parking voucher, coffee or laundry

housekeeping even did my laundry for 10 dollars

of clean towels and another time i couldn't find anyone in the lobby so i just had to find the laundry room and

nice common kitchenette with fresh coffee in the morning

room is spacious, bed is so comfy, yum free coffee and tea everyday, self service laundry which is easy to

pool, location, ac powerful, breakfast, free laundry for guests was huge bonus!

at its highest volume and there is no way to change the settings the microwave is located in the laundry

great location in condado laundry area and rooftop pool

the laundry room was so convenient

amenities - beach trolley, cafe, laundry

laundry facilities were difficult to find and the dryer didn t dry the clothes all the way unless

pool area was clean and well maintained, laundry onsite is useful

friends used the laundry room and the dryer took a long time to dry, had to run them twice

liked everything, the delicious cookies upon arrival ,the hot whirlpool ,huge pool, laundry room for guests

103 and loved it, you will hear people and staff all day and nite because you are between the laundry room and

brighter laundry.

then says oh i thought you needed laundry service when the card clearly says do not disturb hanging on the door

i didn t get the wifi pw lol

good location in san juan. quaint. friendly staff. nice bar and pool.

day, they were out of beach towels because the hotel had put all of the beach towels into the laundry at once

they didn't like there's no parking , when it says a laundry facility it means that housekeeping would do your

imagine being on vacation and having to find a laundry mat because the property you paid 1400 dollars to sttay

the food was good but pricey. no dryer in the room. cost of $10 per bag for laundry was good.

the restaurant, and how close it was to the beach & other amenities & they did laundry.

easy to find parking in front, only one block to the beach, and really beautiful lobby and rooms

great wifi

even a yoga class is provided and the public kitchen can get things you

the decor of the entire property and the sanctuary room and the fact that the kitchen is vegetarian & vegan,

thank you to the kitchen staff for making grilled cheese sandwiches for my husband