for a 4 star hotel there was no tea or coffee facilities within the room, no laundry service or room service

good wifi, good breakfast buffet

the cleanliness of the property, the free parking and the spacious room and bathroom.

good parking albeit outside

no bar or restaurant service available

good to be able to exercise our pet outside

through the hotel is pet friendly, it is not that much friendly

breakfast was fine for the price we paid

they went above and beyond every time we interacted with anyone on staff from the housekeeping to bar to reception

free wifi was not offered and this was very disappointing.

i believe all the families with kids tell you thank

my kids couldn't watch tv, because it was on spanish programm

the breakfast was good. i wish there were more protein options.

breakfast was great, room was comfortable.

the offer of the bar and room service offer food is very low and limited.

don t have a laundry service

free wi-fi, free coffee and tea, free parking

location, staff and car parking.

to find metro station few hundred meters away 20 min ride to madrid centre parking garrage free cleanlinness

so beware that you will need to open the windows to get air had horrible experience with their ev charger, as

there was no bar open due to covid

parking, walking outside to mall in rain by smokers

parking was an issue as it was santa semana full of people in the mall

parking for the hotel is separate but i had the last available spot which took me quite some effort

very basic , no bar or restaurant, and very 70,s style stuck in a time warp .

needs repairs, dated. wifi stopped working several times.

the bar in the hotel is nice and i liked the small meeting room in the lobby to work or have small

wish the hotel had a laundry room

the breakfast was good value for the money. the wifi was always available and fast.

the wifi is horrific, and the window is completely closed. no fresh air can enter into the room.

fairness, i must acknowledge that the food in the restaurant bar was very nice and the staff in general were

good free wifi and room with enough power suplies for computer and charging devices

transportation; nice, little cafe on premises with very good service and good food; availabily of laundry room

only few minutes walk from the hotel - great facilities, ovens, microwaves, good secure parking, laundry -

like the lounge room, the fact you didn t need detergent to do your laundry and the ac was perfect for june

we truly appreciated the on-site laundry facilities as we were on the move pretty often for a month long trip

bedsheets were very clean with fresh unfragranced laundry

wifi is very poor

great budget hotel with wifi and underground parking included.

old furniture, only one chaire in the room, coffee in the bar is fair, expensive parquing

-stable wifi

wifi, good room, decent bathroom

nice prices in the hotel bar, bar opened till 23,00

the offer of choices in bar and restaurant for breakfast was excellent

comfortable and clean with good breakfast. good access to main roads. great pizzas at the bar!

easy access and pet friendly.

the price of a little pet is to expention for 1 person

good breakfast well valued for the price

nice breakfast as usual

parking was free and bed was great and rooms was very clean

there is a gym and a small spa which allowed to relax

the wifi the bed keeps moving.. (on wheels)

it has very good facilities, very clean and good to be located over the mall. parking is free

good location, free parking.

from them you have to pay 10 more than the normal value there is no refrigerator and no room service so you

huge room and bed, like a really good quality hotel room, strong wifi (i worked all day on it)

easy access to the pool and garden on the ground floor for my dog there are no extra charges for parking and

the walls and a sharp metal thing sticking out the floor which of i didn't see it and one of the kids had fell

wifi did not function at all, very very basic

private parking. large room. dog friendly.

large spacious comfortable room. great secured parking.

busy area- bar food terrible (horrid white bread sandwiches and crisps) breakfast ok parking space for

good selection of breakfast foods, ample coffee, fruit juices

no bar or restaurant outside breakfast hour

she deserve an upgrade beceause she do everything front desk kitchen and still happy

coffee not good at breakfast

great price as continental breakfast included

wifi is poor. it was very uncomfortable.

a restaurant or room service you can't control the temperature of your room

laundry service is extremely expensive.

it has parking, all clean, good working

wifi very poor in bedroom, had to go to lobby for a reasonable signal, but still weak

refusal to issue an invoice, only circumvented by the threat of calling authorities, third world wifi

wifi only worked well in the lobby

bed, a very good buffet breakfast, parking near the room, and a pleasant hotel territory with nice common spaces

cleanliness and room service ,food

staff let us relax by the pool until it was check-in time

good breakfast. location is good for those that have a car. the rooms are large and clean.

covered car parking space at door to your room

mini bar fridge not working, shower broken support so you need to hold it with 1 hand

comfortable, nice staff, good breakfast and a small gym

no bar or restaurant on friday and saturday

no restaurant or assistance in organising takeaway food no bar

no manned bar available for afternoon/evening drinks (at least not in august when we were there)

at first night of stay laundry staff was so loud we could not sleep

the room was very small for 2 adults and 2 kids

wifi was poor, only 2mb, needs improving, car park needs a fence around it not just kerb slabs,

no fridge in the room. it would be useful when travelling with small kids.

good location, plenty of places for parking for free, great staff, very good breakfast, close to parque

breakfast was your normal breakfast at these type of restaurants

supermarket, sushi bar and metro station all within a few minutes walk so great for visiting madrid for the

the wifi was broken on arrival but was fixed during the stay.

room, parking, and breakfast: the staff are very nice people always open to help

free parking. close to tram station to access madrid

the breakfast in the bar was even better than in the restaurant

diner in the bar was terrible, too much waiting for only one waiter, too much waiting for dishes, the menu was

very clean, great breakfast

wifi was too weak, bed was uncomfortable

hotel rarely opens its restaurant for dinner, and eating in the bar is basic, but not fine dining

it is in an ideal location right of the highway when travelling through madrid with free secure parking if

location is perfect, close to the motorway for overnight stay if passing through and ample safe parking

breakfast is pretty good and there are a small restaurant where you can find tasty dishes in the

wifi is weak

parking was fantastic

free parking, comfortable and clean rooms

very easy to find after a long journey excellent breakfast,room very comfortable

lots of parking

bed , comfy, location for overnight stop over , free parking at the location.

parking space on site for free

self serve laundry and super market in few metres of hotel

also my laundry bag looked like a mouse had chewed it

were friendly food in the restaurant was lovely looked after very well with tapas in the bar not too expensive

not breakfast but are in restaurant

toilets were clean and room service was prompt

free parking

free parking, location is good if driving just under 20 min to the city centre and 15 min from the

we came from portugal with a car, so having a parking space was a plus

clean room, good parking, good wifi

parking, secure area

very close to metro station. clean rooms. good wifi. kind and fast personnel

enjoyable stay. liked the spacious bathroom and countertop, the pleasant view and good wifi

didn't have a gym or pool (for those that wanted

wifi worked well

3 negatives for me: - wifi is just missing - the airconditioner has a problem with the heat, i do not like the

of the facilities like breakfast & room service and underground parking are quite expensive

the smell in the room was similar to the smell in the male dressing room at the gym

phone in room did not work, no drink making facility, no room service, bar closed early on saturday

gym was extra pay

card occasionally didn t work so have to go back down to reception for another, same with the gym one

rooms were very nice, bathroom was clean and the wifi worked just fine.

the gym was a little bit cold but the temperature of the room could be easily improved.

good location, pet friendly

fact that coffee bar and facilities closed all day plus menu for room service needs

wifi is terrible food is subpar nothing around the hotel

great breakfast with different meats, fruits, cheeses, coffee and different breads

expensive breakfast, window only opens a few cm

central location, clean hotel, nice breakfast and extremely friendly staff

wifi worked great on my remote work calls

breakfast was very tasty and had many options including fresh fruit, staff was super friendly,

the bar connected to it is also great for a drink and a snack

wifi glitches

good wifi

the wifi didn't work well unfortunately.

space with wifi on the top terrace, choice of indoor or outdoor, both bright

breakfast is ok

good wifi signal and television

if you are from the uk please note that breakfast is continental and not a cooked breakfast, though it was

absolutely an amazing breakfast and beautiful setting

thing about the hotel was good, breakfast was sufficient and staff were very helpful

pool on the roof

breakfast buffet was a bit lame

the roof terrace and swimming pool

no bar by the pool, would ve been nice, apart from that no complaints

located, comfortable and clean rooms, good breakfast

laundry next door and restaurants all around was a plus

thought there was supposed to be a laundry room so i can do my own laundry, but there wasn't

the wifi service

staff where super friendly, lobby and bar area where really nice and the bed was super comfy

bad wifi

night room service

bed, near to atocha station, near to restaurants and franchise, near to convenient store, stable wifi, very

room was small but reasonably well appointed. wifi didn t work.

loved the availability of the gym. staff was also very friendly and spoke great english.

internet lousy. rooftop bar area no lights at night. unsafe.

nice and clean, parking and the staff friendly.

no mini bar in the room , no coffee maker or water heater .

big room and big comfortable bed, free car parking

nice to have a bar and restaurant in the hotel since there isn't anything else outside around the hotel

free parking

downfall to the hotel would be no iron and iron board, they provide a laundry service with a charge but i love

the laundry is pricey.

gym facilities are modest

gym - sorry,

small bar with tapas available if you don't want to travel into city

high additional costs, parking is extremely expensive, laundry.

wifi was good

the only downside is that the pool is extremely small, so get there early!

pool was closed, so we were a bit disappointed as we booked the hotel partly to use the pool

- close to the main attractions - live music at night everyday and an amazing bar and team - staff was just

wifi connection was not reliable.

the wifi speed in my room was very slow. even google search was taking some time.

wifi was very poor.

wifi good

the wifi connection dropped out a lot.

wifi was poor

literally fifty bars and restaurants on your doorstep but room was quiet

maybe the fact that there was no pool

were perfect, the room was clean, modern, in a good state of repair with clean towels, strong wifi and

wifi and 3g connection

metro station, laundry, supermarkets, restaurants near hotel

breakfast was decent, but it had little variety. the fee for doing laundry was rather high.

wifi was not available (not connected with the password provided)

i wish there was a bar to get a glass of wine at night

stayed at this property twice during our vacation in spain and they were very helpful with early check in when

the wifi in the room was really slow, and the water pressure was okay but could be better.

antiquated shower arrangement. very few facilities in hotel- eg no laundry facility

bring your own toiletries and laundry bags

next day laundry service much appreciated

expensive laundry service.

8am no bread for toast , no plain yoghurt left reception did not understand that i didn t want laundry delivered

no bag for laundry, only given on request

wifi was a bit hit and miss

we can t order the kids menu from the restaurant to the room, even we have a dining table there

we were able to get a suite with a room for the kids and a room for the grownups at an excellent price

calm environment,nice bar ,attentive staff,very clean

was not that good, i asked for laundry upon my check-in and informed the reception that i need the next day

we were charged 100 euros for one small bag of laundry

it's right next to the spa which offered a variety of services for what seemed like a reasonable price, though

wifi quality

great central location, rooftop pool (small lounge area, you might not get a spot on a couch), very helpful

you have to pay for laundry services if you want something ironed ($$)

no ironing facilities unless you use their external laundry service

the location is really good, close to mane bars and restaurants and to one of the biggest train stations

no room service

there was soup kitchen for homeless across the street we were un aware of till a tuesday morning rolled around

laundry was efficient and quick as well

no laundry option in hotel

the bed is good. and the laundry service is very good.

laundry service was great

didn't receive a response to my email regarding possible issues with laundry following the insect bites i

no netflix no english channels wifi doesn t work on 5th floor

wifi did not work

glasses were dirty there was small hair on the bed, the pillow had yellow marks ac wasn't working wifi wasn't

wifi was an issue

by itself the whole night, and at 11:05 the manager almost broke the door to tell me andfamily w kids to get

was terrible, room service is contracted out, stone cold food delivered in jam jars 1

was no coffee or tea in the room, and no room service

breakfast was phenomenal. very helpful staff. quiet room as requested. no problem with wifi.

to reina sofia, prado, retiro, nice room, great bed, friendly staff, easy check in/out, okay wifi

hotel located very close to train station and close to museums. very clean room. good wifi.

laundry fees are decent

fabric dust from laundry worsen my allergy

wish there was a way to get laundry done there

only thing i wish they could improve on is the wifi

comfy bed, maid service every day, good wifi

the staff is very friendly and the kids were warmly welcomed as we checked-in

room service menu was a bit limited and there were disposable cups for the tea and coffee instead

the hotel was very tastefully styled, the staff were very helpful and cheerful and the breakfast selection was

wifi was mediocre

located near many interesting places and train station everyone from doorman, front desk, bar and restaurant