that the pool and hot tub was closed for the season bc it was outside

my kids and family were very disappointed

the parking lot is congested the plus side it has shaded parking spots

breakfast and excellent front desk staff, i was in town for the funeral of my brother-in-law

the breakfast was great

guest laundry facility was down.

we ended up with great parking spots everytime we left the hotel and came back

2019 tahoe, got stolen from the parking lot

the size of the room,being picked as a vip,breakfast

visited the gaylord for a gymnastics competition

everything was ok, easy to park, friendly staff, wifi was working well.

the wifi was ugh for some reason!

my room location ,i had easy access to the exit door and parking lot.

the bed was very comfortable and i particularly loved the bacon at breakfast

the best breakfast and the most friendly staff room was nice and clean good location

no blankets were in their dirty laundry at

the wifi

it was a non smoking room and it smelt like sewage and cigarette

truck parking

exterior damaged car in the parking lot clearly had been there for some time

that can t be utilized because the property doesn t have what it takes, coin operated laundry during a coin

for many days, room noise isolation from room to room is bad, you can feel the room vibrating for kids running

no breakfast

were renovating while there and the pool was closed, i don t really mind the pool being out of use

hotel was clean and had everything we needed for a weekend stay-beds, tv, kitchenette, even a grill downstairs

had to pay to wash and dry your laundry

just that we were disappointed by the pools closing

i like how nice the rooms are and how friendly the swimming pool area

we were in there 2 days out of the 5 and i could watch my kids directly in the pool

pool and the location

in my room the entire morning waiting for room service-my room is across from housekeeping and laundry, there

my room was right next door to the laundry room

i had to work virtually and the wifi kept cutting out.

the amenities were great, breakfast was great, etc

i liked how spacious it was and the parking situation was really good.

laundry

the staff,the laundry nor the vendig area that homeless people literally live in

had to go down in the laundry room to get sheets with front desk clerk who was knitting

what breakfast? what wifi?

tv wifi

everything was perfect. the breakfast bar was amazing.

the only problem was there were 3 adults in the room, with only 2 face towels.

the complimentary breakfast.

swimming pool was nice

the breakfast was more than i had expected. the staff was exceptional.

kids uniforms were taken from the laundry service

kiki was very nice and friendly the entire staff was great from kitchen lady to laundry.

everything was great and breakfast ended at 10:30 was even better.

parking is a bit crowded but manageable

plenty of parking available and things nearby

sheets and a comforter or a blanket and was told twice that i would receive them when the laundry was complete

there was only one tiny sized bar of soap in the bathroom barely adequate for one shower

the whirl pool tub was dirty but over all experience was amazing

lighting at parking lot

needed a indoor pool lol

$20 a night pet fee is way too high

more parking

the pool was very dirty my kids got a rash

friendly staff, comfortable beds, free parking and convenient location

wished room service came at least every other day to tighty up room when you stay for a week

guest laundry machines were never working so we had to wash clothes in bathroom

the parking lot

safe, well lighted parking lot

the fact that the pool is indoor. everyone was pleasant and helpful

pillows were firm pool & hottub looked as if it needed to be clean

sometime the front office did not have change for the laundry

location was great. breakfast was good. room was clean. great shower.

the room should have been a lil cheaper because it offer breakfast but they didn't have it

loved that they had the pool and gym open

bacon on the breakfast bar more than 2 days a week

the vending room where the ice machine was located was also used as a laundry room for dirty laundry towels

didn't like that they showed they offered laundry services but when i asked at check in about it they said there

bed linen and towels had a bad smell to them and in good hotels its essential that laundry is done to ensure

also, they would have more guests if they added a gym

unfinished , it could have used a table with possibly 2 chairs to eat at if we choose to have room service

the food and amenities are good especially the self service laundry facility available for those who wish to

love they breakfast everything was good & fresh

we did not get to swim but the pool area was great as well

bed was comfortable, excellent room service

the atmosphere definitely a party place not for kids. so book with caution

liked the amenities, like the gym and the laundry room

breakfast, and very servicemided personel the pool was also ok and that we could use the laundry room

the property has superb breakfast and all the facilities, including gym and pool

our room was spacious and loved the kitchen area and all the kitchenware that we needed to cook meals if needed

accommodation was excellent, location is perfect, the kitchen head named mary was attentive, communicative and

laundry was not delivered as agreed

laundry, valet parking (we wanted to selfpark and it wasn't clear how to do that - it was much

of like to have a laundry facility to wash clothes but with covid cases probably not a good idea

great location i highly recommended great staff very clean rooms fast wifi

breakfast in room (cereal, milk, tea as had fridge and coffee/tea maker) - so handy especially if kids are picky

asked to get laundry done, but they didn't understand and left the laundry bag

the laundry was very expensive

the kids got a kick out of the tv in the mirror in the bathroom

location...staff...price...gym, etc...!!!! phenomenal stay!!! i will be back!!!

i love the pool on the 4th floor, its amazing

there is a guest laundry - pay for the washing machine and the dryer is free

we had to ask for a a different room when we got there, then the new room smelled like dirty laundry

great location bar and easy check in

stay was a little pricey but i paid it to be able to get in the pool but it was dirty and wasn t not heated

and this is the last thing you want after 6 hours drive with two kids

wish the rooftop bar stayed open till 2am

tv channels, nice gym

good hotel with nice gym

my girlfriend and i sat at the bar in the late evening, the bartender (male hispanic) saw us but did not

the staff was so friendly and welcoming, the room was nice, and the rooftop bar was very cool

it has a good self service laundry and a good fitness room

need a trash can in the laundry room

were friendly and helpful, the property has affordable laundry services and is close by to things

barking dog in room on my floor, dogs were not allowed in the hotel!! no laundry facilities!!

it also had an extremely clean guest laundry

people from all walks of life running in and out of the facility speeding to the parking lot

there was people from the street on the parking with all their stuff all over the place, they even sleep on

my event was happening and that is why i selected this property, just to not have to pay for parking and even

for bmw dallas marathon breakfasts/options were great appreciated coffee available after breakfast appreciated

june25,2021 11:45pm a random person open my room door #633 while me & my wife & kids were all asleep

love the kitchenette

wish the 24 hours market was stocked and pool was not operational

clean, organized, staff was so nice, breakfast was good, loved the location, used valet and it was so amazing

laundry

there are music speaker around the pool that play until pool closing

had the pool heater off and the hotel was full of kids for the national cheer competition, we would've loved to

the hardwood floors were nice. the breakfast was amazing as well.

and clean rooms with high ceilings, good wifi washer and dryer inside the building (can be paid by card) nice

full laundry facilities

yes there are a lot of homeless all over dallas - read reviews here saying they hang out by the pool - they

i was unaware the pool was closed! :( that was main reason i book this location was the pool

the pool was not treated or maintained properly,because the bottom of pool was very slippery

manager that we spoke to during check-in was quite rude when we were having to deal with parking

no make up remover cloths, laundry bags, or bedding for the pull out bed

i was in town for 2 weeks. i was disappointed the ability to do my laundry wasn't available.

rooms were clean and quiet, there was self-serve laundry, a fitness center, and a lovely hot breakfast in the

laundry facilities were not working my entire week stay

no texas shaped waffles at breakfast

location , coffee place, spa and the store all was great!

00 to go to the gym, no hot water, so we went to the gym without shower

early morning, staff were very happy to accomodate our request for early check in - which was most

lobby spaces, excellent restaurant and coffee shop, good fitness center and pool, convenient location to downtown

having room service and restaurant availability requires looking for food and sodas off premises

the laundry facility was okay, but it came with its own issues

the history, the art deco building, location & especially the guest laundry

no single washing powder available to buy, had to buy a big bottle for one wash in the laundry

the laundry room needs updating

size of room, on site laundry, flying horse coffee shop, full kitchen in room

we couldn't get no one to answer the phone for room service

slow room service. took three calls to get towels which took five hours

self parking was costly but liked that car was safe and close, loved fitness center and swimming pool on 32nd

food we ordered from room service was not good

pool closed early for

locked out of laundry and soap machine took money and didn t work

the laundry machines also worked well

dirty, insect, no service for laundry, staff made me wait for long time to find my luggage

location, clean ac filter, good beds, and pillows. on site laundry.

the hotel have a guest laundry room with washing & dryer machine with qr code operated cost $3 each

onsite laundry

the price for pet fees for the cleaning fee is a little too high.

something parts of the room needed minor repair. the pool was cold

large room with large shower, living room and fully equipped kitchen

kids loved breakfast! nice location for jump over to children's hospital

laundry facilities

breakfast did not come with the cost of the room and the pool was ice cold so it was very

the fact the pool wasn t open.

swimming pool

great rooms, excellent pool, very friendly staff.

the hotel gym was decently equipped and there was also an on site laundry facility where you could wash and

great location. having laundry facilities is amazing when on a long trip. super helpful staff!

having the ability to do laundry for $1

the breakfast was great and having laundry facilities on site was a nice perk.

gym was great & handy to have laundry facilities

i needed to do laundry after being away for a while and they have a very reasonably priced laundry ($2

also the guest laundry was very nice and not over priced

was lovely/ comfortable and kitchen well equipped

free breakfast but the eggs were wet and the

gym was good, needs more mattes, less humidity, and remove rust from equipment it s getting bad

they do not have a laundry service, but got housekeeping to wash clothes for us (enough for 3 days)

pet relief area about two blocks away.

the cocktails in the lobby bar were unique and tasty

that the speakeasy bar isn t open at all times.

great central location staff very helpful and friendly beds very comfortable good wifi

does not work, couryains does not work, i report 3 times laundry bad service room,2 days did not

the room and pool

directed to have dinner in the bar/restaurant while the bartender rushed us to leave because the kitchen was

the rooftop infinity pool is everything

we very much appreciated all the safety/ cleaning measures and reservations needed for the pool

shower was always cold, not a great breakfast menu. faulty washing machine in the guest laundry.

room was spacious, microwave and onsite self-laundry a plus

some leaks in the bathroom. laundry machines out of order

location, staff, room, pool, laundry

the big bonus was a laundry room which is something we were very happy to see on a 5 week tour of usa

could do with an updated washer and dryer in guest laundry but this is just small point

did not get room service in any of the 3 rooms i booked

extra costs of valet parking and having a pet with me...

understaffed- check in took about 45 minutes and front desk guy said he was short staffed, no room service

requested extra pillows and blankets for the kids and never got them along with clean towels for the next day

the best thing about the hotel was its self-laundry service for the guests

laundry facility was available

bigger breakfast area

room stink, the pool was small, the wifi didna

they never cleaned our room, they shut the water off without telling us, no room service

launder linen and or complimentary bathrobe in scented laundry products which were triggering for my asthma and

room service, restaurant kitchen in lobby was slow

property has big rooms. on site restaurant was good for room service. bedding was decent.

friendly staff, nice restaurant and bar as well as close to several other restaurants

everything bar was nice

didn t try to fix the laundry room door, if you stay on the weekends they don t clean your room not so much

pool wasn t too clean and the hot tub wasn t working and it was dirty

pool very small and not nicely appointed

pool is small and was a little dirty. hot tub not working

small parking lot

next to people with lots of kids and dogs they slammed doors from the time check in til check out so i didn

getting in and out having to go through another parking lot

did not try the breakfast.

good location, clean & quiet. very good breakfast.

everything was very clean, we needed extra blankets and pillows for the kids late at night, front desk came

free laundry which was a nice touch

the laundry guy low key fussed at me so needing something else

washing machine room vending machine takes cash only for laundry powder.

breakfast selection at the open palette restaurant & sports bar as there are no local restaurants

location, gym

breakfast at the restaurant in the hotel

staff, hotel design, location, pet friendly in the truest sense. i m a kimpton lifer now

great choice for breakfast and also dined one evening

pool area, breakfast area and gym were all above expectation

pet friendly and everyone as well

indoor pool was like warm bath water and the smell of chlorine was stronger than i ve ever smelled in my

very clean and quiet.. very good breakfast served in the morning.

they should put family's with kids on first floor

and breakfast was wonderful- freshly prepared

the kids loved the pool

for a supposed nice hotel they offered nothing but laundry service

there was no bag for dirty laundry

gym and pool area were excellent

location was the best part as well as taking pets

room service was limited during cover.

food was incredible and the setting for vincents bar was beautiful

the restaurant, montage was excellent and the bar was great

the gym was well equipped

accommodation was good bar & food good location good

they gave us complimentary wifi and it didn't work

wifi not free

to pay for wifi and not great quality

they should put family with kids in priority service

room service food was not the best but i guess at 11pm you cant expect it to be great!

great location! walk to american airlines center. bar staff and valet were very friendly!

wish the bar area was open sooner than 3:00pm

the infinity pool on the 16th floor is beautiful

was amazingly comfortable, the bar and restaurant in the lobby were great and the staff were so friendly and

the worst was the laundry service

the staff were friendly and christine the waiter who delivered my breakfast was so welcoming and made me feel

pool, gym

pet friendly

location, bar and pool

it was clean. it was a first for me i even used the laundry facility.

didn t feel safe in parking lot at 2 am when i was leaving. screaming children in the lobby

everything went well. we enjoyed the room, breakfast, and location.

the pool and spa area was nice and relaxing

add a heated pool maybe ud83dude0a

room service was great as well

every way from the valet and bellman at the front door to the checkin/checkout, maid service and room service

too small of pool and because of covid, restaurants aren t open as much

the bed and pillows were the best. really enjoyed the pool and patio too.

the rooftop pool and the different bars within the property are all of a high standard, and we found the food

while sitting at the rooftop bar looking over the city, a staff member even came over and started pointing out

very good gym and pool area, nice bar downstairs

beautiful hotel, with various restaurant options, beautiful pool and wonderful team and service

additionally there is a rooftop bar nearby (the happiest hour) that is very noisy

missed having a laundry bag hanging in the wardrobe for our dirty laundry

the bar and atmosphere

delicious breakfast & excellent room service! very friendly & helpful staff. :)

beautiful rooms and great bar and resteraunt

room service available late which was my favorite thing

the location and gym were awesome! the staff were so friendly and nice to our dog.

no on-site restaurant available at the time and there was limited room service menu

room service was expensive

the hotel exudes classic regal, while also providing today's modern comforts such as wifi

we requested an early check in and got it, which was fantastic as our daughter wasn t feeling well and needed

laundry facilities out of order

kids took free shuttle to concert because it was hot and they didn’t want to sweat

the bar tender was fantastic

pet fee was ridiculous-$75 for one night

wish the bar was open a couple hours longer

fantastic room and so comfortable and has laundry which was so handy.

it had a guest laundry room which was easy to use from an app

it was handy having a guest laundry

expensive laundry facilities

customer service was great! breakfast bar had many healthy options!

property itself was very nice,clean,the room was superb and their pool was awesome ud83dude0a

great mini bar and snack bag in room

pool with beach club vibes

great job to all the staff and early check in was very much appreciated

bar was clutch

and the restaurant didn't seem to be opened if we had wanted to grab breakfast

there was no room service or breakfast because of virus but other than that it was fantastic

can't say that i didn't like it, but there was a huge pool party going on while we were there

the pillows were comfy as well as the beds. the gym was ample the valet was exceptional.

ordered a top shelf margarita at bar and it was $21.65!!!

alternative was to use freight and walk through laundry area

broken dryer in the laundry.

great food great bar tender

the pool area; the clean gym area. the bartender at the bar area was super nice

location and customer service no indoor pool

desk, not in the side of friendly, towels need replacement or a better laundry job

no laundry or pool...

the room was over the laundry....it was burning like hell!!!

says there is laundry when there isn't

had a decent free continental breakfast and there's a denny's right across the parking lot which is nice

no ice and the laundry facility took 2 hrs for my clothes to be done

linens i began to itch and asked for clean linens they said there were none available i asked for laundry room

filthy, i went to the front office to ask for clean linen, only to be told they had nothing and laundry would

they also have laundry facilities which was very helpful

this also may be the closest place to the aac that doesn't charge for parking