that the pool and hot tub was closed for the season bc it was outside

my kids and family were very disappointed

the parking lot is congested the plus side it has shaded parking spots

breakfast and excellent front desk staff, i was in town for the funeral of my brother-in-law

the breakfast was great

guest laundry facility was down.

we ended up with great parking spots everytime we left the hotel and came back

2019 tahoe, got stolen from the parking lot

the size of the room,being picked as a vip,breakfast

visited the gaylord for a gymnastics competition

everything was ok, easy to park, friendly staff, wifi was working well.

the wifi was ugh for some reason!

my room location ,i had easy access to the exit door and parking lot.

the bed was very comfortable and i particularly loved the bacon at breakfast

the best breakfast and the most friendly staff room was nice and clean good location

no blankets were in their dirty laundry at

the wifi

it was a non smoking room and it smelt like sewage and cigarette

truck parking

exterior damaged car in the parking lot clearly had been there for some time

had to pay to wash and dry your laundry

i haven t been able to stay at a hotel with hot breakfast in a while i think that s what i was looking

the hot breakfast and the pool

we were in there 2 days out of the 5 and i could watch my kids directly in the pool

swimming pool was outside and bed was too firm.

that can t be utilized because the property doesn t have what it takes, coin operated laundry during a coin

the set up of the pool. the fact my son enjoyed himself, along with a few cousins, and a friend.

hotel was clean and had everything we needed for a weekend stay-beds, tv, kitchenette, even a grill downstairs

no breakfast

indoor pool

in my room the entire morning waiting for room service-my room is across from housekeeping and laundry, there

my room was right next door to the laundry room

i had to work virtually and the wifi kept cutting out.

the amenities were great, breakfast was great, etc

i liked how spacious it was and the parking situation was really good.

breakfast was great room was nice and clean

breakfast left a lot to be desired

i like that the hotel is pet friendly

everything was perfect. the breakfast bar was amazing.

clean hotel. nice pool area.

guest laundry machines were never working so we had to wash clothes in bathroom

tight parking

breakfast was simple but good

great breakfast variety

parking lot was full on last night of our stay

kiki was very nice and friendly the entire staff was great from kitchen lady to laundry.

kids uniforms were taken from the laundry service

indoor pool was a bit small, but that s alright

the beds were really comfortable. good breakfast as well.

like the parking how nice is the hotel inside and out like the workers they friendly and i like the snacks

sometime the front office did not have change for the laundry

the pool looked lovely, but i was unable to swim on this trip due to weather and my schedule

it was clean and the breakfast was good also stores and shopping was in walking distance

also left trash out of their cars in parking spaces

sign in excellent location close to food and shopping, friendly people, good well stocked breakfast

sheets and a comforter or a blanket and was told twice that i would receive them when the laundry was complete

wifi connection was poor

maybe more parking where room are

assistant manager and the girl working the bar on saturday night were extremely nice and provided excellent

the whirl pool tub was dirty but over all experience was amazing

the staff,the laundry nor the vendig area that homeless people literally live in

laundry

had to go down in the laundry room to get sheets with front desk clerk who was knitting

and the fact we had to figure out the wifi on our own

much to like i made arrangements for early check in with office but it was not communicated and no rooms were

parking was a little cro

toilet in the first room was broken and had very bad wifi connection/reception

wifi wouldn't connect to devices eventhough password was provided with room key

nice room, nice people, good breakfast.

a lot of people hanging out in the parking lots. didn t give off a safe environment.

it was clean. it was a first for me i even used the laundry facility.

very clean , great friendly staff , well light parking lot. close to stadiums. free breakfast

great breakfast!

everything went well. we enjoyed the room, breakfast, and location.

parking was easy. staff was accommodating and professional.

i loved the safety of the laundry room

appreciate the free laundry facilities

newness, large suites with kitchenettes fresh fruit and large breakfast selections free laundry

easy to get around. parking was nice

pool was small and very full on saturday from 3-10pm fitness room needed a fan. very hot inside.

breakfast, and very servicemided personel the pool was also ok and that we could use the laundry room

liked the amenities, like the gym and the laundry room

hospitable staff, extremely clean, fantastic breakfast offerings

suite came complete with kitchen essentials (dishes, towels, dish washing liquid, a pod for the dish washer, a

staff was amazing lanesya was really nice and this hotel is really a pet friendly hotel

rooms were clean and quiet, there was self-serve laundry, a fitness center, and a lovely hot breakfast in the

laundry facilities were not working my entire week stay

i was in town for 2 weeks. i was disappointed the ability to do my laundry wasn't available.

no make up remover cloths, laundry bags, or bedding for the pull out bed

food was great each day and the indoor pool was just ok (the kids had fun) and that's all that matters

do not like that pets are allowed in the eating area

very clean, comfortable beds, large rooms, excellent breakfast with many choices

the kitchen area. the pull out couch. the fluffy pillows. loved the long body pillow!!

size of the suite for my family and the continental breakfast was great as well as the facilities and staff were

have been nice if breakfast started earlier than 7am because the hotel was full of women there for a women s

laundry machine not in service

laundry room only had 1 washer and dryer so it made it difficult to get all the laundry done with

i like that they are pet friendly and the kids loved the pool.

because we were gone for the entire trip but we couldn’t sleep because it sound like some kids were stomping

very roomy rooms, good breakfast, good parking, friendly staff and atmosphere, great

didn t try to fix the laundry room door, if you stay on the weekends they don t clean your room not so much

breakfast

the pool area, windows were filthy, so much so that one could not see thru the glass

pool very small and not nicely appointed

i arrived late at night with kids

excellent breakfast , lobby clean, and the gym ud83cudfcb was awesome for a good workout

pool area is drab

clean, comfortable, close to restaurants, safe parking lot

the staff was excellent, very helpful!!! good breakfast!!

pool although outside temperature was 84 f, reception do not accept cash as an payment for

bed linen and towels had a bad smell to them and in good hotels its essential that laundry is done to ensure

the vending room where the ice machine was located was also used as a laundry room for dirty laundry towels

didn't like that they showed they offered laundry services but when i asked at check in about it they said there

location is a perfect location to walkable restaurant and bars and top of that has a restaurant and rooftop

rooftop pool with bar is amazing

breakfast was great and the gym area was super clean

it needs to be a cutoff for kids

breakfast was great very nice and well equipped gym

for us wish had more time to enjoy breakfast.

they should put family's with kids on first floor

in the laundry room not friendly loud

cleanliness and the staff was very helpful and nice free laundry

rooms are big, have a kitchenette, beds are super comfortable, free parking, free laundry, and did i mention

a/c seem unusually loud, and the workout area was in open room with laundry room, so it was extremely hot in

rooms are big, have a kitchenette, beds are super comfortable, free parking, free laundry, and did i mention

hotel breakfast had a great variety of foods, but i definitely got food poisoning one morning

rooms were clean and spacious. breakfast was delicious with a variety of options.

the place was new and outstanding breakfast and the staff went over and beyond

breakfast wasn t good the fire alarm went off every time i took a shower and the wifi

pool and room was open

breakfast had a large selection and was very good

great breakfast. friendly staff

breakfast was not warm enough especially the eggs

lobby, gym, and room were clean

pool was nice great landscape around it and the patio

laundry was not delivered as agreed

laundry, valet parking (we wanted to selfpark and it wasn't clear how to do that - it was much

of like to have a laundry facility to wash clothes but with covid cases probably not a good idea

did not have breakfast there but there is a shop with nice sandwiches downstairs plus at least 3 restaurants

small gym abd ppol. bjh

it was very nice and clean. also offered laundry and a variety of foods

we sat outside and enjoyed the weather and the kids play putt putt and the manager brought out corn hole for

pool and gym excellent carla is amazing, always greeted us with a smile super helpful do not let her

the women at the bar attitudes.

outdoor patio was decorated nicely, i just wish it had umbrellas for shade during the day and the pool setup

the food and amenities are good especially the self service laundry facility available for those who wish to

the breakfast were delicious

didn t get room service

tually at the entrance to the hotel-and part of the hotel) that is open mornings serving breakfast tacos/pastries

free wifi was only through signing up for a service with a free trial

no breakfast

great property well maintained loved the gym.

there were plenty of parking spaces

there were acreaming kids at the pool late in the evening

was great breakfast

asked to get laundry done, but they didn't understand and left the laundry bag

the laundry was very expensive

classy everything. amazing staff from check in to check out. beautiful pool and pool bar set up.

small pool not enough room for kids

love the service very fast and everyone greed us with a smile and very helpful to me and my kids

were friendly and helpful, the property has affordable laundry services and is close by to things

need a trash can in the laundry room

the laundry was free for guests but also need to fix some washers and make sure they all

it also had an extremely clean guest laundry

barking dog in room on my floor, dogs were not allowed in the hotel!! no laundry facilities!!

the staff was so friendly and welcoming, the room was nice, and the rooftop bar was very cool

tv channels, nice gym

wish the rooftop bar stayed open till 2am

i like the work out gym

small rooms and slow wifi

very close to restaurants and epicenter which has activities for kids and bars

there is a lot of entertainment around and the epic water park is super fun for the kids

they didn?t inform me there was no wifi or internet so i was unable to watch any tv

very small pool for such a big hotel

then my kids get there on6/13 are sent to the 6th floor to an occupied room ( dangerous

arhya checked us in and was beyond helpful my kids adored her

great location and awesome rooms. great staff and breakfast

the staff, the room, the breakfast, the pool and lounge area all excellent come to town for 'bucket list

wasn't a big deal but parking in the epic area is crowded if there is an event there

the kitchen area blew me away imagine sitting at the dining table for a meal or snack, using the stove

there is a guest laundry - pay for the washing machine and the dryer is free

we had to ask for a a different room when we got there, then the new room smelled like dirty laundry

and you can't go wrong with the pool table

building, good location, appreciated the amenities , pet friendly policy, and especially the staff

and this is the last thing you want after 6 hours drive with two kids

also the front desk ran out of change for the laundry machine

i also liked the lighting at the rear parking area - it was nice to see the parking lot was well lit at night

large room (we had the suite). the breakfast was good.

the parking lot was well lit

breakfast was nice, there were a lot of choices

tons of young black kids hanging around outside on scooters

last day of our stay the kitchen staff closed the morning breakfast 30 minutes early than stated by front desk

love the kitchenette

how clean the room was, great view, nice staff, loved the gym space

we loved the pool area and the free shuttle to the dallas aquarium

full laundry facilities

also, the kids were pretty bummed about the pool being closed for the entire stay

the parking and how you check in was confusing

great wifi and facilities like a washing machine and dryer, and the biggest microwave i ve ever seen

parking across the street is a risk

laundry

great location, spacious room, fantastic breakfast and super helpful staff!

i had a great pool view. the room was roomy and also the breakfast lol

nice pool area with grills to for a family cookoout

had the pool heater off and the hotel was full of kids for the national cheer competition, we would've

parking, the easy access, the location close by, the indoor pool, the bar and breakfast service, kids friendly

self parking was costly but liked that car was safe and close, loved fitness center and swimming pool on 32nd

we couldn't get no one to answer the phone for room service

services, the valet parking, the easy access, the location close by, the indoor pool, the bar and breakfast

i have kids and i wished the pool was warmer during cold season.

in the dimly lit, beautiful lobby and lounge areas, not to mention fireside in the french room bar and among

room service menu - extremely limited

the service, room service and front desk, was impeccable

swimming pool was amazing and the bed so soft

no access to bar, room service or restaurants

there were,therefore, no spare pillows,blankets, or laundry bags

location, clean ac filter, good beds, and pillows. on site laundry.

had laundry facilities

dirty, insect, no service for laundry, staff made me wait for long time to find my luggage

the laundry machines also worked well

area great breakfast downstairs coffee and snacks beautiful friend style that love to socialize laundry

the location. it has a laundry room

no single washing powder available to buy, had to buy a big bottle for one wash in the laundry

the 25th floor i thought to get at the laundry mat but it turn out to be an escape room and the elevator wasn

the history, the art deco building, location & especially the guest laundry

also the guest laundry was very nice and not over priced

i needed to do laundry after being away for a while and they have a very reasonably priced laundry ($2

in the area during the day and more at night found very dirty cup in the kitchen cupboard, this should have been

kitchen area large fridge, walk in shower, good air con, location to historic attractions, location

breakfast was exceptional, spacious rooms, kind staff

room could have been bigger. laundry could have been free.

laundry also available

having the ability to do laundry for $1

gym was great & handy to have laundry facilities

the breakfast was great and having laundry facilities on site was a nice perk.

onsite laundry

cooked breakfast, waffle maker, yogurts, toast, cakes and fresh fruit salad, had indoor swimming pool but no

the included breakfast was a great touch

breakfast was served daily

the room had a small kitchen plus there was a very nice free breakfast available

laundry facilities

breakfast did not come with the cost of the room and the pool was ice cold so it was very

the water in the swimming pool is very turbid

check in experience with jessie joe, friendly and made our life so much easier by allowing us a late check out

the pool was great as well

they do not have a laundry service, but got housekeeping to wash clothes for us (enough for 3 days)

the spa was amazing

guest but being in a 5 star hotel requieres special requests from thier guest a milkshake on room service is

hotel's pool was closed, so unless we booked an appointment with the spa we would not be able to use the

amazing and beautiful hotel.the pool is very cool. exceptional service, totally recommended!

does not work, couryains does not work, i report 3 times laundry bad service room,2 days did not

the wifi was difficult

the rooftop infinity pool is everything

the pool areas (both the roof too and 4th floor locations) were so inviting

the room was beautiful - bathroom was huge, convention rooms were on point, rooftop pool party was amazing

laundry facility was available

the best thing about the hotel was its self-laundry service for the guests

we arrived november 9th and the gym and restaurant were closed and the lobby wasn t done

wifi, gym and all basic services available and working well

no dishtowel or paper towels in kitchenette

the big bonus was a laundry room which is something we were very happy to see on a 5 week tour of usa

some leaks in the bathroom. laundry machines out of order

location, staff, room, pool, laundry

shower was always cold, not a great breakfast menu. faulty washing machine in the guest laundry.

room was spacious, microwave and onsite self-laundry a plus

could do with an updated washer and dryer in guest laundry but this is just small point

more menu choices for kids

understaffed- check in took about 45 minutes and front desk guy said he was short staffed, no room service

i liked that it was very close to our venue. the gym being open 24 hours. beds were comfortable.

kingsize bed + modern + good wifi + friendly people + convenient in terms of distance to convention

launder linen and or complimentary bathrobe in scented laundry products which were triggering for my asthma and

and wifi didn't work for most of our stay (as a compensation, we were allowed a later check

they have nice gym facilities and a nice reception area where we enjoyed a drink after dinner

room was emaculate, the bar was excellent, and it was close to the places we wanted to visit downtown

wifi was weak at best

people from all walks of life running in and out of the facility speeding to the parking lot

there was people from the street on the parking with all their stuff all over the place, they even sleep on

my event was happening and that is why i selected this property, just to not have to pay for parking and even

there was no bag for dirty laundry

for a supposed nice hotel they offered nothing but laundry service

kids in the pool after 9pm.

great location, big rooms with amazing views, comfortable bed, great gym and great bar/restaurant

can't complain with a lounge nearby, an awesome pool