breakfast was available way early compared to other hotels.

one and onlt complaint is the grab and go breakfast

breakfast is good, we prefer gravy every morning

breakfast was great especially the eggs

had very nice breakfast!! hotel was newer and staff were very friendly!!

laundry facilities

i didnt like how my room was right across from the laundry room making it even hotter

hard to manage laundry washers

post a sign in laundry room. how long is the washing and dryer machine cycle

guest laundry 3 out of 4 dryers didn t work.

cleanness & location plus breakfast & parking was available for free

kids enjoyed

pool was closed. said it was off season. weather was nice for swimming.

the parking was not that great it was under construction an small.

small parking lot in the front. certain areas smelled bad. had a few roaches in my room.

the hotel was clean. we used the laundry and they had free detergent.

breakfast, day desk workers, housekeeping, laundry room, security, etc

no laundry service only diy

clean, laundry facilities were a nice benefit

breakfast, convenient parking, friendly and helpful staff

one more thing, if you guys are going to offer laundry services, either have change for the customer, installed

the wifi was out for the entire stay as well

wifi didn t work

it was clean and the parking lot was well lit. check in was easy a and kyle was very nice.

needed more parking

ok room smell agreeable personal friendly and cooperative parking sufficient spatious laundry adequate safety

the towels had long black hair on them clearly not checked as they came out of the laundry

was bland exterior door from corridor to outside was not functioning(end where laundry located)

parking is sometimes an issue but never a big deal. i just wish the parking lot was bigger.

free parking met our expectation

having to sign into hilton homer s for wifi

i had to utilize the laundry room during my stay, and the stackable washer/dryer combo took 85 minutes start

management could have done better with having coins for the laundry service

coins at laundry room

didn t have coins for the laundry

it was not large but had a wonderful couch, and everything needed, cups, coffee, plastic laundry bag, plugs

great staff! laundry room and gym.

i enjoyed the extra safety of needing keys to get laundry done etc felt safe at this hotel

had truck parking and laundry.

i like that they have both kitchenettes and laundry facilities

2/3 of the machines in the laundry did not work.

cleanliness,laundry facilities and helpful staff

the gym/ laundry rm area was needed to be vacuumed and swept

she also was triple duty, folding laundry, helping guest with their laundry, and cleaning the facilities in

the room size was and the kitchenette

kitchen floor and bathroom floor were both extremely dirty and need a deep cleaning

pet friendly

came for one night, as my family pet has cancer treatments at medvet nola, and we loved the room, quietness and

people kept leaving their kids in the hotel lobby to play while they were in the restaurant

price, parking included, pet friendly, cool neighborhood near attractions and more local stuff

close to restaurants and places to get beignets for breakfast

if i had to say one thing it would be that i would have liked if they had laundry facilities

location! and a sweet little pool to cool off in the afternoon.

fast wifi

price of the bottle of water; and no water at breakfast

breakfast was disappointing

self-laundry room

only thing i disliked is the fact the bar closed early

if they would make it easier to add your breakfast when booking your stay

i didn't get to have breakfast

the staff was very accommodating and nice even when we showed up really early asking for early check in for

cold, depressing in first floor, and the laundry bother us during staing at evening

room next to housekeeping and laundry

room next door to laundry very loud should not be used

staff, room, breakfast excellent!

ihop in the parking lot is also bonus

i like that they have a pool and basketball court

only thing i could think of is if breakfast started at 6 instead of 7 would have been nice only because i had

they were very friendly, the breakfast was good, everything was clean, and its was a great location across from

the bed and the breakfast

breakfast choices

you can enjoy a drink at the downstairs bar or take it up to your room to enjoy

that included one free sparkling wine at the hotel bar and use of a gym, but as i was only staying one night,

no on site gym.

bathroom fan, the shower being a little hard to figure out and maneuver, and some noise from loud bar patrons

the street car stops right in front, they have a great bar with live music every night, the jack rose restaurant

to pay to have wifi. the commission to pay with credit card

location, pool, history of the property

no tv in my private room. had to pay extra for wifi. some ones dirty sock found under my bed.

know in advance it was a haunted hotel, had to pay to park in the parking lot, had to pay for wifi, no hair

wifi and parking is not free

the wifi was non existent

everything free parking

there was also free parking in their garage

my kids enjoyed playing with the corn hole and connect four outside in the sitting area

the rooms are very spacious, parking is safe

inexpensive laundry facilities

laundry room out of service. could not order a continental breakfast.

walk in, so it made everywhere wet in the bathroom when we took a shower, and i wish they had a laundry room

did not inform us that guest laundry was unavailable at check in

laundry was not working.

me and my mom used the on site laundry it was clean

the fitnesss center and laundry room were out-of service.

no enough information about the faculties, found out by accident there was a laundry onsite

the laundry room was clean with good machines

pool area looked nice as well, and was a safe space to have a cigarette without being on the street

the rooms had easy access and the laundry was nice and clean

laundry didn t wash our clothes correctly

guest laundry was clean and everything worked great

no laundry soap but the book guide said is on front desk

breakfast seems overpriced. wifi speed seems rather slow.

i did not try the wifi or breakfast

at the bar for about 10 minutes before someone asked what i would like to order

only thing that bothered me was the service at the restaurants and bar wasn t good, it was lacking quality

the lobby bar had a jazz trio, one evening, playing 40's style jazzy swing

i enjoyed my workout in the gym

laundry facilities are too small and the dryer barely works, and i would prefer rooms with a

the maintenance guy came to the laundry room due to the washer saying error

extra pillows available, no laundry facilities, and the key cards and elevator only worked about 50% of the time

we finally after waiting 20 mins with 3 kids and luggage, we checked in

we checked in after getting off a cruise early in the morning with three kids and suitcases, so

laundry definitely needed fabric softener when washing the towels

no laundry no pool

i found the laundry and took towels from the one bin with towels

clean freshly painted rooms. everything looked new. staff was attentive. breakfast was great.

it also when have been nice if they had a pool for the kids

room was near laundry room, ice room and sitting area for our floor

the staff was great. the room was nice and clean. on site laundry wss nice

i do believe it had been washed/laundry but it needed to be thrown away

the breakfast buffet was delicious

was the closest pet friendly hotel to canal street and the french quarter

laundry facilities dirty, pet trashcan by pool area was overflowing for 3 days

have been a little cleaner in halls and elevators house keeping left backs of laundry and trash in

i appreciated the multiple options for the included breakfast and the onsite laundry

we used the guest laundry which was $2 in quarters to use

veronica in housekeeping was phenomenal in helping me free up the laundry facilities after a guest tied up both

no laundry services on site.

pool is extremely small

parking; pool

breakfast was good-- bar was good but did not serve frozen drinks staff was great

the pool area is disappointing

on site laundry

had self laundry, small but decent gym, a whirlpool and swimming pool (which we didn't use)

loved the pool gym and that it had a laundry facility

the guest laundry was not working and was the case for the entire 4 days we were there

the gym was

bed very comfortable free laundry was wonderful excellent location

was no workout room there was no washer and dry to do laundry

frequent noise throughout our stay; sounded like a laundry chute or trash drop; kept hearing a metal flapping

laundry was not available.

they should have to be a distance or feet away from exiting out hotel not go for baby s and kids

it didn't have a laundry room. the house keepers knocked on our door at random times of the day.

left two large bins of laundry in hallway after 8:00 pm on one occasion

not clean the room, and dumped 8 towels in our room instead which was a tripping hazard for my kids in the

to pay $15/day for wifi no complimentary breakfast gym is very very small and limited no microwave in room; this

room service breakfast was delicious and fast

the hotel employee allowed a very early check in

advertised the rooftop pool and when we arrived they told us the recent hurricane ida caused a problem with the

we got in earlier than expected and allowed us early check in and late check out

the bar was nice.

staff at the front desk was very nice and have excellent room service and the clean staff because always are

the laundry facility was convenient and nice

laundry service was out of order and there was no sign or notice saying so, so i spent 30 minutes

gym was 24hrs which was nice

i never had breakfast

gym needs improvement

laundry was well hidden. needs a sign.

gym ....a little bit poor

i loved the facilities! they had two restaurants and a bar i believe + the rooftop pool & bar

guitar in the room, large bed, fast check in/out, helpful staff, fast enough wifi

the staff were really friendly and helpful. great wifi.

some of the cafe staff were quite terse. the laundry service provided is expensive.

the laundry service is expensive

mechanical noise in the 'wall' (a/c system--sort of sounded like laundry was in the wash), but it was the kind

half of our laundry wasn t returned until i had to go and count the items that had been returned and realised

room service available, original wood floors, classic 50's era furniture and decor (also they have

bar metier is especially lovely

the breakfast and cocktail hour are delicious

the bar was a highlight & we were so grateful for the 24 hr room service

order the pancakes or griddle cakes for breakfast, they were the best i ve ever had

breakfast was perfect! we were welcomed to stay and lounge after even after it was closed

need to speak to the company they use for laundry service, 4 t-shirts came back with labels attached, the labels

all i would suggest is more healthy choices for room service and more choices in general.

was wonderful from the staff, lounge, pool club, gym, bar, and rooftop lounge

bar and pool closing too early and the limit selection of food for room service

the gym suit all my needs for exercise

i was told wrong information about laundry services, wrong amounts for on-site restaurant reimbursements and

fee was for they informed us of a few amenities including a daily $10 food/drink voucher and $20 laundry service

when i checked in i was told since i would be there for over a week i would get laundry, a daily $10 to spend

down part was pool was closed and gym access was not included in my stay

early check in.

room service was some of the best food

the internet was very spotty and they only allowed free wifi on two devices, so after my cell phone and my

had no bar soap so when you used the bathroom you had to get the soap out of the shower

parking payment based on casino play a little confusing. wish you had a pool or access too.

she told me there was room service but when i begin to order it said that room service wasn t available

theres no outdoor heated pool or laundry facilities that were advertised

of coin operated laundry facilities (mainly a business hotel and not really designed for families) and although

staff was hard to reach on the phone for laundry services or any services for that matter.

were not given the room we requested because it was not ready when we arrived for early check in

room service, was told 45 minutes, took 2 hours

complimentary laundry (on 3 different floors)

construction, smell at entry, filthy laundry room, old furniture

location, reception, rooms, breakfast, evening socials and free guest laundry were wonderful

wonderful breakfast with good choices available

the hotel had awesome themed rooms and events for the kids and families

wish they had a laundry area for guests to use .

no facilities, no food, sauna cold, no laundry service

no laundry. :( one day, only half of the room has been made, don't know why, it felt weird.

we went to reception and asked that they should be complained to the laundry

shut off is also the overall cleanliness is a little shaky but really bad was the hot tub in the spa

few small things like forgetting our room cleaning or overcharging for laundry which we haven t received back

great hotel and great location. all staff were helpful and polite. good gym and rooftop pool.

room service was not great

wish i had more pool time it was nice out there so the view aight he pool at night with the led lights are just

the room service food i ordered was overly salty, and the wings were undercooked and the wrong sauce

lots of great perks, breakfast, wifi, pool, hot tub, fitness room, laundry, dinner with 3 drinks

laundry room and fitness

great pool, gym and laundry facilities

our kids loved the pool, and i loved having the laundry room for running a load through

beautiful hotel, indoor swimming pool, gym, laundry facilities, parking deck just for customers, high security

awesome outdoor pool and gym

maybe, a checklist of all the amenities- pool, spa, gym, vue, surrounding sites within walking distance, etc

when booking nothing was said about the spa being shutdown until 48 hour before i arrived making it impossible

chandelier bar and chemin de la mer beautiful, accomodations very contemporary and stylish with clean look and

there is a restaurant on the same floor as the gym and spa that is incredible

breakfast, swimming pool, laundry

hotel because it had laundry facilities and when i used it, the online service did not work, the staff would

the overnight host was very accommodating but explain laundry was not open at night

one stove burner did not work. no laundry detergent for the laundry room

nice laundry facilities

serve breakfast due to covid 19 they don't put blankets in the room due to covid 19 and that the laundry personnel

hotel does not have a microwave or laundry room, the ice machine on the floor was broken, and parking is expensive

they need to use better laundry soap sheets and towels we re hard terrible. ppl w as c

it was very clean and right off to the pool i loved it

be fantastic if it had a bar and/or cafe/bistro/or room service

it was difficult to get around the laundry bins and one of the doors always remained open to see vacuums break

also, they weren't able to get us towels because laundry service hadn't finished with the towels

first we got a room next to the gym and it was super noisy - my card was disabled a few hours before my checkout

food in the room service menu is very good

was a tad awkward that our room was in a separate building from the check in desk and bar but not a big deal or

dryer did not work properly in the laundry room

to ask for supplies to be replenished, was told to book my reservation through a third party, laundry room

the breakfast has some issues the laundry was not working as it should

bagged up the old towels and left the bag in the room indicating that those towels were ready for laundry

for parking, not enough laundry service offered

the bleach smell. no laundry to wash clothes and no tv in the rooms.

no laundry facilities

we had trouble connecting to their free wifi

location and the 2 bedrooms with 2 bathrooms with refrigerator and kitchen stove and dishwasher

more things in the kitchen

calm and comfortable atmosphere when you want to retire from the quarter, access to dining and spa services,

the gym was well-equipped with state of the art equipment that appeared to be brand new, and it

the view is top notch, room service was fast and took extra precautions in to-go disposable silverware and

by quality of room service meal one night-excellent

was perfect - the room was lovely and had a great view, the staff were great and the pool and workout area were

3rd day of our stay, this was okay, but on the second day i asked a housekeeper for an additional laundry bag

location, 24 hour gym, rooftop pool

room service perfect

until i booked the hotel (parking fee) and arrived the hotel (service fee), and one time, my breakfast was

felt very secure kids loved the pool comfortable beds clean room

the hotel bar is always busy and has happy

a pet fee for my service animal, after informing staff about animal

advertised there was a pool and hot tub but there was not

the location was great. the room was big. the staff was nice. the gym was terrific.

proximity to bourbon street, parking, staff and pet friendliness.

housekeeping made 6 trips back to laundry to find clean linen

awesome location and great unit - had a kitchen and loads of room

- towels in the gym are a joke - those are small face towels but not meant for working out - bar in the lobby

kitchen allows you to make your own meals if required

no gym or pool but it s not a big deal. i d have another stay here.

our 45th wedding anniversary and we told the clerk and she gave us a room right across from the laundry room

they ran out of clean towels because the laundry pick up service never came to pick up the dirty towels and

laundry facility wasn't working properly.

very helpful staff and good breakfast

was hot and very good yogurt bar was pretty cool my wife enjoyed that, bed was super good, very clean bathroom

only twice a week, no laundry, no wifi, shuttle from airport advertised but there wasn't one, dirty floors,

no laundry facilities on the premises.

to my kids hanging out

gym. hotel this big should have a better gym.

unfortunately we didn't get to use the pool, but everyone was welcoming, friendly and helpful

noisy, the bar downstairs had a burlesque show going on till midnight and you could hear everything

a bar downstairs and access to the pool table would have been great

bar listed in amenities is used for special events only, rates listed on booking

nice, very small (18 rooms), and lobby next to a very noisy bar

site, no ice (they would call the hotel down the street and have it deliver 45 minutes later), no bar (like

dry cleaning charges are expensive & there are no laundry facilities close by.

no laundry facilities.

have to sign up for their rewards program to get free 3mb wifi

wifi never worked very well in my room

there is no dog park or green space for pets to relieve themselves

no guest laundry.

great laundry room. this was helpful since we had been out of electricity for days.

laundry was coin operated

the cleaner took our laundry

disappointed that there was no laundry room and the laundry service is just far too expensive

no pool and no guest laundry but other than that would definitely

were not easily accessible, no towel rack near the sink, the tv was very small, no thermostat, no laundry facility

tv didn t work and we had trouble connecting to the wifi

nice bar, comfy beds, gym, etc

they booked us haunted pub crawl that we enjoyed and a wonderful spa day