for no reason poorly trained staff hygiene basic minimal, blood stain on laundry and underwear still leftover

weak wifi signal

parking, easy check in, very clean room, lovely service from the staff

perfect for us near railway went to edinburgh hotel got free parking breakfast good ud83dude0a

add to this the friendly staff and plentiful car parking, what more could you ask for

comfy bed. quiet room. shared bathroom, free wifi and parking. lovely breakfast.

no signal unless hooked into the wifi which there is free access too

wifi password could have been marked more clearly - it is attached to the tv and the fridge in the

wifi connection on top floor is poor

the owner was very pleasant and welcoming bed was okay free wifi was good

wifi in my opinion was very poor

grounds, entry, old part of the building and ev charging. good beds.

journey from norway to manchester then on to kirkcaldy the hotel couldnt provide us with food or room service

wifi, big screen smart tv,

it s pet friendly and reasonably priced the rooms are spacious and clean

good range of facilities in house laundry

dodgy batch of laundry on our bed all clothes covered in fluff. rectified in morning.

of chemicals near laundry room, but that's actually reassuring

lovely stay with my partner and 3 kids. thoroughly enjoyed our stay loved the pool and soft play

breakfast. it would be better if the hotel could provide a buffet breakfast.

room was 2 double beds not suitable for our children, we had to split up and bed down with the kids

lovely lounge, dining room and bar areas

big parking staff was nice and kind to help you

never had breakfast hotel was great and lewis behind the bar was amazing

wee bit on the dear side for what it was like it was a breakfast in bed but u where changed for room

no vendening machines no laundry facilities in the hotel no restaurant in the hotel

control, seemed to be in need of a helper, she seemed to be so overworked being on her own, the laundry machines

lovely restaurant and bar nearby

kids bouncing off the bed for hours next door but the lady on reception moved us

we told her that what we had booked but she refused to assist or take any consideration about kids and the family

com it wasn t clear how to add a pet, so i called and was told this would be fine

of the staff appeared to be anti-english and made the visit to the bar a little uncomfortable, other than that

lovely setting - parkland and golf course. large, comfortable room. great bed !

room service ( limited menu options)

classical building surrounded by a beautyful golf course and woods

the staff were also happy to arrange for my laundry to be collected and carried out by a local company at a

no possibility of early check in

garden room was spacious, pool great for kids, food tasty, staff very friendly

the rooms and decor and staff and room service. the pool is great too.

wifi good indedroom

noise from work in the laundry room, on same corridor as bedrooms, woke us both (in different rooms) in the

wifi could be better

s just a couple of details to fix such as the doors (a little old) and a wall to paint in the spa room

pleasant room, friendly staff and good local fare. parking easy.

clean room, nice pool and sauna, good breakfast and great staff

breakfast was great and the close proximity of the tram is ideal to explore the city.

breakfast, so very disappointing

the dinner and breakfast were of the highest quality and standard

no spa or swimming pool

i highly recommend the brulee porridge with whiskey for breakfast

the only thing missing was onsite self service laundry facilities

we also had to ask the reception for amenities such as toothbrush, toothpaste and laundry bag which was a bit

could have been something else but maybe the hotel staff could check this out and relocate the laundry room if

no laundry machines. no ice machines.

lack of laundry facilities

i looked at the same trash laying on the hall carpeting for 2 days in a row as well as dirty laundry left on

laundry to be picked up by houskeeping for 12 hours yet it was never picked up

room right next to laundry had to walk round laundry and staff to get into

the room we were assigned had an awful view of the side of the hotel and straight onto where the laundry and

we were offered free round on second occasion and free laundry on first occasion - might have been better to

we sent our laundry out and got it back the same day

in the week they even do your laundry for you for a reasonable

the laundry was very clean and fresh

so kids had to fight for

room was a little smaller than we expected as it was a pull out couch for kids but we only there 1 night so it

spacious room with an amazing view of the golf course and the sea

and i both experienced aching backs as a result after 3 quite uncomfortable nights however, daily room service

car parking the car park was very dirty and my shoes were covered in mud

room was excellent, as was breakfast

excellent location with views over the golf course and the river forth.

tv was tiny. advertised laundry service was not available

paid wifi was only downside but worked away fine using our own mobile data, was not a big issue.

the room was very clean, it had good wifi and a usb charger right by the bed

very clean. comfy bed. good wifi

added bonus of free wifi and secure parking

staff is extremely helpful, and the hotel offers a welcome laundry service at a modest price

laundry service

sudterrain room right in front of laundry packing area. a bit lacking in privacy

also noticed laundry lying on floor outside our room, which i take was going to be used to make up beds

staff were fantastic - an excellent laundry service provided despite our very limited turnaround time, and we

bar staff gave me lots of soya milk for my coffee

beautiful building, lovely room. great bar restaurant area, nice staff and nice atmosphere.

the bar and drinks on offer are extensive, and very good

did not use dining room but had room service breakfast which was good

no significant quibbles with any aspect of the hotel, bar or restaurant.

for stuff like laundry

(2) could not register my card to have laundry and bar bills paid to the room because 'the system

the glass walls in the bathroom as it lacked privacy , also both mornings of my stay was woken by laundry trollies

rooms were lovely and had requested early check in which we got. beautiful hotel .

drinking in the bar and was told the bar was closing at 12

quick and excellent laundry service

as for breakfast, the kitchen opened at 8am for hot meal (omelettes, etc

location and had a kitchen large bathroom

tons of space in the kitchen and dining/living area

basement apartment was excellent - a huge room with sitting area and well equipped kitchen diner

no housekeeping to pick up laundry, you need to send it to reception but they will return into your room after

since housekeeping had been sleeping on the job, they didn't charge us for the laundry and the coffee we had

is no laundry room, although it may miswrite on booking

they do provide laundry service to a company in town, but you pay for each article

laundry wasn't open for the period i was there

$110 aus dollars for a small bag of laundry. really poor risotto

great evening meal and able to relax in the bar afterwards

plenty of parking

were a family with two small kids (5 and 2

nice location, plenty of parking spaces

laundry service was efficient and reasonably priced

it very noisey from 6am,laundry getting delivered right under our window

it would have been nice to have a laundry room to be able to wash clothes.

no laundry facility and valet laundry pricing is outrageous

was in the back by an alley with noisy laundry carts; room was half the size of a typical holiday inn express

large bed tea coffee wifi

i have room service during my stay and i cannot fault this service

nice drive up to the hotel, welcoming lights outside, easy parking

ev charging, very small but nice fitness room, friendly staff, clean rooms

ample parking

the snug bar area isn't very obvious

i ordered room service and the food was delicious

perfect. cocktail bar staff were amazing. receptionists polite helpful and made us feel at home.

glorious bedding and fantastic breakfast in the room service

breakfast & room service

must have been near the laundry because i heard the alarm every time the dryer or washer finished

however, we also used their laundry service and they lost our laundry

breakfast was lovely, and room service was available free of charge

comfortable beds, super helpful staff, and a very knowledgeable and engaging bar manager

by about 5 minutes but the man at the front desk offered complimentary drinks in the hotel bar while we waited

room was very close to the laundry facilities which made our room and surrounding corridor very hot

full sized laundry

outside our room (3808) was the corridor to the hotel laundry room and the staff started walking though the

some family must have lived there before as you can tell from the kitchen and laundry room that it was someone

room was small and located directly above the hotels laundry room where i was woken early by chatty staff

and next to the cleaners laundry room

arrival, there was some old laundry left on the top shelf next to the safe

assistance with bags put us in the basement next to the laundry room so we heard wash running all night

laundry service

they also do not really have room service

the bar area and eating area were comfortable and clean very chic

great atmosphere, beautiful details all-round, excellent breakfast, good wifi and super helpful and nice staff

there was a dining area & bar but think they could put a few sofas /chairs near

also an hour spa pass was included in the stay, but spa was very busy could not get into the sauna

24 hour bar so nice if you got back late and wanted a drink for your

one other thing that i came across for the first time at 5* hotel was having to pay for the laundry bag

and often got the orders slightly wrong -receptionists are very friendly and responsive -laundry service is good

even the room service staff were incredibly kind

didn't like the price of booking the spa

room service breakfast arrived cold, but one quick call down, and this was quickly rectified along

we enjoyed drinks there on both nights (we also enjoyed the discount applied for not using the laundry service

that was way better) - our room looked out over back alley with boxes/trolleys of something - laundry

the location and the fact we got an early check in

lovely bar and breakfast was amazing

i contacted them to ask what this was for as i didn t get any upgrades/room service/drinks or anything and

it has very convenient self serve laundry facilities and their taxi call button brings a cab in minutes

love that there are laundry facilities but the dryer heats the clothes well - just takes forever to actually

was great to have a laundry room to use for free as a guest but oof, that needed a good clean which we did with

everyone great location1 amazing handy east laundry facility coffee nd croissants in the mornud83dudc4cud83cudffd

suite was huge with more amenities than we expected, like a full kitchen and on-site laundry

room and bathroom was clean. good location. wifi was very fast.

bed was very comfortable. bathroom lovely and warm. good room service. great location and quiet

the bed was comfortable and the wifi worked first time

the bar area is very cosy

excellent location, minutes from prince's street but nevertheless quiet. wifi was great.

would have liked laundry machines

no iron in room. have to go to a laundry room . basic for the price.

laundry offer was very expensive.

the bar area was gorgeous and very relaxing

great location. super staff. fabulous breakfast. wonderful hotel. modern decor. amazing shower!

apart from a minor issue involving the laundry bill, there was absolutely nothing amiss.

laundry service was not possible because of miscommunication

shower wasn't clean on arrival. kids dinner menu was a bit too sophisticated .

i kindly requested a late check out as my flight was not until 6pm and they accommodated this for me

location is very central - about 5min from waverley station - wifi was speedy - room and bed was generously

and the breakfast

that i did not like, however, it is good to note that gleneagles townhouse does not have vast spa facilities

beautiful top floor terrace bar available to residents only

housekeeping wasn t as good as i would have expected, a used room service tray was left in the corridor during

to the check in with isla and all the staff we encountered during our stay in the reception, room service and

a little noisy - room must have been next to the laundry or kitchen area or something.

no laundry sunday.

sufficient gym

rooms had no air conditioning we had to move both rooms including kids the kids second room faced a wall outside

breakfast was very good- service excellent

room service was fast!

better wifi/internet

wifi slow - staff pleasant but not touching the tables to see if they could sell us more

only downside was wifi wasn't the best

all very high tech, staff were amazing, we checked in late so we received a complementary late check out

we stayed here twice and luggage storage and return of laundry between our two stays was handled flawlessly -

complaint was if you sit near the bar during breakfast they fill the ice about 10

breakfast included would have been nice.

staff were very attentive, room service was of a high quality and breakfast was delicious

went out for the evening and on return they had turned down the room and made a love heart from petals - left

dod assisted me with my laundry which was so appreciated

were very friendly even got checking in early which was great , no laundry cleaning everyday due to covid 19

the wifi was not working

the bar was nice and cosy with an outstanding view of the castle, same with the restaurant

the free wifi did not seem to work well

above me, i was on the lower ground which i felt very isolated by as there were only store room, laundry room

room on lower ground floor, nest to office &laundry

i was able to send out my laundry in the morning and have it back that evening

was given a room which was in the basement, right next to the laundry room and staff room was right next door

i also liked the laundry service and the nice touches of a kettle with tea, coffee and cookies

i had to walk over and around the dirty laundry that was thrown on the landing by the room staff

in the morning was not impressed to have to step over laundry outside the room door

laundry service extremely expensive.

price that hotels charge for laundry services

breakfast was a bit cold. room service.

no laundry, no tooth paste,

desk staff, cold rooms, same breakfast every day for two weeks, frequent dirty & damp towels from laundry

for those that like to workout, it s probably the best hotel gym i ve used

this will be a bit concerning especially if you have bigger kids

the kids liked the bunk bed

good, breakfast fantastic staff lovely room has everything you need only downside was the damp laundry smell in

some laundry was lost

friendly staff. early check in was a bonus. great location. comfortable well appointed room.

bar and breakfast staff were also great

the wifi was spotty at best

wifi slow

there was no obvious room service, which was a disappointment and the sound insulation was poor meaning i heard

breakfast was lovely and the lady that served us very pleasant. nice hotel!

spa and pool was a short walk across the road but pleasant facilities and not too busy

rooms were perfect.good breakfast.ideal location for our golf trip.