parking

very nice heated pool. a very relaxing time after a busy day.

room service

room is spacious. bed is very comfortable. good tv. good wifi. breakfast was good.

the parking was good and security was great

the front desk staff were excellent and spoke spanish and english the breakfast was amazing i've traveled all

parking lot was super close to the rooms

we liked that they were pet friendly with no hidden charges (many hotels say they are pet friendly but then

pet friendly

they are pet friendly but then charge fees that almost double the cost of the room), had secure parking for

we liked the garden and the parking lot

they don't have their parking on site

also, there is a very noisy bar just at the corner

parking lot is located several blocks away the hotel

great location, great breakfast and friendly service.

you're steps away lots of breakfast, lunch and dinner options and maybe 10 minute walk from the church built

breakfast was yummy

kids enjoyed the pool

also, it is hard to keep pool area clean due to birds roosting in tree

we could do an early check in as fortunately our room was ready

close to all the sites to see and they have room service that's very quick

location wifi

free wifi with good signal in the room

wifi

didn't work, also nobody help me with laundry

parking area is very narrow, no well signaled and difficult to move

great location, big, well equipped room and quiet. wifi was good. lovely hotel.

hotel is very nice, well located to the sights. has a good secure parking lot.

no air conditioning, unreliable wifi

the parking lot is small

parking is a few blocks away

pet friendly

safe & secure parking is attached to the hacienda

they picked up our laundry at the laundry center down the street for us because they were going to close before

swimming pool next to the room. too noisy

breakfast was really good, even if it is just eggs made in four or five different ways

because the pool is quite small and not very exposed to the sun, otherwise the facilities and the breakfast were

just the breakfast

steal your car in their property, and one of the reasons why we chose that place was for the parking on the

hotel had private parking and it was closed during the night, which was safe

very poor wifi

the rooftop pool with the view on the cholula pyramid is unmatched

rooftop pool nice as well

spa does not have enough equipment or shower

we didn t check out the pool, but the breakfast was delicious

the pool area has great views of the pyramid and you can see the volcano

decent rooms, but hot water and wifi were iffy at best.

ok room. nice people. good parking.

the staff were helpful and helped us to do laundry but this was more expensive than we expected

laundry service, price not quoted in advance

location, across from pyramid, very good, tasty breakfast, easy parking, very fluffy

staff, cleanliness of the hotel and room, pool and amazing open buffet during the weekend.

the pool was not clean.

property, great room service, the proximity to tourist areas was great, as well as plenty of restaurants nearby

bathroom installations were not so good. wifi almost none.

bad wifi

parking they would not be responsible for tha car during the night the car was parked in their

utensils at breakfast

it was a good clean room. they had free laundry service.!

the breakfast choices were very few and there could have been more

breakfast is not perfect but pretty good, both days they had eggs of some kind, yoghurt with fruit,

good breakfast

free coffee and espresso 24 hours, and there is a breakfast cafeteria, but i didn't have the time to stay for

staff from kitchen / restaurant were amazing, they remembered my preferences for my everyday breakfast and

staff from kitchen / restaurant were too kind to offer me a pill and baking soda

the gym is very well equipped and has everything you need to make a 2 hours exercise routine

also a pet friendly hotel

new building, great restaurant and gym

clean , pool, service extremely friendly ,high quality hotel

the breakfast is the most disgusting thing i have ever eaten, the raw egg, the juice was watered down

and were so looking for forward to our stay and visiting the omelette lady in the morning for breakfast

the pool doesn't look very clean or clear...

secure parking, incredible restaurant, but the one thing that sets it apart from everywhere else is the

the pool area was not clean and overcrowded

pool and hydro pool are advertised as heated, but they were both very cold during our stay

the pool had longer hours so i could site see during the day and swim at night/early morning

gym machines to old

parking for my motorcycle

hugo on the bar took excellent care of us

the wifi cost

the staff was incredibly gracious about helping us park in a place that we would be able to get out of

the pool was not clean. the tiles joints were dirty.

free wifi

breakfast buffet had a lot of great options, comfortable and clean beds.

breakfast was absolutely fantastic

breakfast price was a little too expensive

social hour, kitchenette, laundry facility

my older son loves the small gym and i appreciate the spacious laundry room

super comfortable! great service, great hotel. plus, it is pet friendly :)

most ridulously expensive pet fee we've ever experienced in mexico $950 mxn per day.

comfortable and spacious rooms with soft beds, great wifi, lots of plugins, hdmi for streaming to tv, good

com , it clearly mentioned wifi available

clean rooms, nice service, comfortable bed, good breakfast.

great value, very comfortable bed, delicious breakfast & friendly front staff. what more to ask?

breakfast

breakfast can imporove

i like the breakfast a-lot

room service was also on

they have a small but very complete fitness room

check in, room service nunca respondio

only parking

is no laundry service as shown in the pictures, also there is no kitchen and no microwave as shown in the

we ordered room service, just passable, particularly the not so good lasagna.

easy would be to work there because the rooms have a good sized desk with a comfortable chair and wifi

room service and it took over an hour and a half to bring a hamburger

reception lady forgot to activate wifi for our name/room

and a room safe that it was far from safe, no hangers in the closet, no pool or gym available, no wifi for the

th gym was well equipped.

the parking is quite messy. the swimming pool wasn t clean. the place is old.

very nice staff, good location. clean rooms, comfortable beds. ok gym.

the continental breakfast options and the color of the pool

the pool is awesome and the gym is very complete

room service food is average

great valet parking room was comfortable great free wifi internet tv so you can log in your favorite streaming

pool was not open

staff were very efficient and they let me do an early check in

there was access to the gym facilities and the pool facilities

gym too old and tiny , not chance for early check in

there was access to the gym facilities and the pool facilities

is so noisy, i can't sleep with the sound of others rooms and hotel's laundry machines

also a spa would be nice

the gym has 4 equipments, two of them not working well

too empty and no restaurant available. bad wifi

only thing that i wish i could change is the hotel not having a swimming pool

the good service, attitude and smiles of the lady in the front desk (sarai), the guy in the pool area (marco)

room, pool, breakfast.

the route took us through a service area and into the parking area which if there wasn't any staff guiding the

the gym was very nice and the breakfast was good.

room was very loud to the street in-between of the parking area

breakfast was free

wifi

everything was pretty clean, the variety of the breakfast, the pool was warm and not so dirty.

i like the gym

with a very good mood attending us, the breakfast fresh and good taste, the room was clean and comfort

was very clean, modern, had everything you could need in the kitchen to prepare a meal, accepted pets, and it

the daily breakfast included was delicious, also

breakfast at the restaurant was very good

did like having breakfast served to our room every morning and the flexibility with the cleaning schedule

the breakfast could improve is a three stars breakfast not a four star

the little options for food and that room service ends at 11 pm. i arrived at midnight

room service and food was good

i liked the gym facilities and room service

excelente staff and customer care. the breakfast has a lot of variety and delicios.

room service was excellent. the layout of the room was amazing.

spa is no longer functional

location was good. our room had a golf course view, which was very nice.

the balcony and the pool

i had my 2 kids and they where very sleepy needed a bed asap

pool was not cleaned, breakfast could be better with natural juices and fresh fruit, rather than

expansive restaurant no drinks at pool side

the free valete parking was a surprise

gym is very basic, tho i appreciate there is one

room service is nice and tasty

pool working

staff ,service, breakfast

the breakfast was really good, buffet and with a lot of variety

the wifi is fast, and the beds are comfortable

perfect service, valet-parking good breakfast very friendly staff

breakfast- food and service fantastic

the laundry service ruined my white pants & 2 days later, the staff has no clue how to resolve it

the pool was closed without mentioning anything and when we stayed two of the three lifts did not work

had to call every time you want towel for the pool

stuff didn t tell that the restaurant next to the swimming pool is not working, water in the swimming pool

didn t have a restaurant or room service

the swimming pool is also grim, and doesn t look at all appealing in person

additionally: they parking my car and taking my car keys all the time

also parking is extra and so is breakfast, unlike other similar places

neighbors while being intimate and talking in addition to hearing everything from the yard where kids play and

neighbors while being intimate and talking in addition to hearing everything from the yard where kids play and