beautiful hotel and grounds, relaxing rooftop pool area

spa does not have enough equipment or shower

the rooftop pool with the view on the cholula pyramid is unmatched

there was one negative thing it would be that the wifi in the rooms is not the best

pool is small, it is only for staying a little bit

didn't work, also nobody help me with laundry

one night but we loved it, close to everything we needed and very important for us to have a safe parking spot

i had to use wifi very early in the morning and for some reason it didn't work so i called the reception and

they had parking places and the gardens were nice

wifi was slightly spotty at times.

free wifi with good signal in the room

great location, very friendly staff, very good wifi connection

close to all the sites to see and they have room service that's very quick

location wifi

wifi

the pool was fantastic to simply lounge, and the location couldn't be better

the location is top, really in the city centre, and there is a pool suitable for children

the pool needs a lot of maintenance, specially after kids

wifi worked only for a couple of hours during our stay, when it worked it was very slow

breakfast ok. location was excellent

also, there is a very noisy bar just at the corner

parking lot is located several blocks away the hotel

they don't have their parking on site

they picked up our laundry at the laundry center down the street for us because they were going to close before

must say it would have been better if all menu was available for breakfast and not with as an upgraded price

swimming pool next to the room. too noisy

pretty room a/c and heating work well and easy to use great staff good breakfast there's a pretty pool, but it

it could be better the breakfast

bad wifi

property, great room service, the proximity to tourist areas was great, as well as plenty of restaurants nearby

bathroom installations were not so good. wifi almost none.

decent rooms, but hot water and wifi were iffy at best.

ok room. nice people. good parking.

laundry service, price not quoted in advance

the staff were helpful and helped us to do laundry but this was more expensive than we expected

swimming pool so cold. this will make no to go back

during our visit the hotel was very busy, the rooms overlook the pool and restaurant and so it was very noisy

the pool was not clean.

the parking lot is small

parking is a few blocks away

pet friendly

safe & secure parking is attached to the hacienda

pet friendly

we liked that they were pet friendly with no hidden charges (many hotels say they are pet friendly but then

they are pet friendly but then charge fees that almost double the cost of the room), had secure parking for

parking lot was super close to the rooms

we liked the garden and the parking lot

very poor wifi

steal your car in their property, and one of the reasons why we chose that place was for the parking on the

hotel had private parking and it was closed during the night, which was safe

breakfast can imporove

breakfast

great value, very comfortable bed, delicious breakfast & friendly front staff. what more to ask?

clean rooms, nice service, comfortable bed, good breakfast.

i like the breakfast a-lot

room service was also on

they have a small but very complete fitness room

check in, room service nunca respondio

only parking

that the room was clean and the staff was very polite, they were very helpful, also the swimming pool was nice

gym/pool level marked g just like the g for ground floor

there were a lot of people and the pool was a little bit dirty

breakfast, small happy hour, and service.

hotel has great service and its technology is very good, the room is really clean, and the room service is very

is no laundry service as shown in the pictures, also there is no kitchen and no microwave as shown in the

i loved that the gym is open and perfectly ready for anticovid measures

goes through the lobby and it s a long walk to/from the car; valet parking

we ordered room service, just passable, particularly the not so good lasagna.

pet friendly and with secure parking

room service was excellent. the layout of the room was amazing.

there was access to the gym facilities and the pool facilities

gym too old and tiny , not chance for early check in

there was access to the gym facilities and the pool facilities

the room was very clean, and pool area was nice. it could use a hot tub

located to the right of the front desk have a unique location, next to the golf course and easy access to the

the balcony and the pool

of the room - the deluxe suite does not have any 'deluxe' amenities: no coffee machine, the mini bar was locked

wifi and parking are extra, and quite expensive with terrible speed, no self parking it takes over

the gym was closed, that wasn t good at all for me.

wifi is soooo bad

event in the hotel when we got there at night, we were with an elder and there is no preferential parking for

gym is very basic, tho i appreciate there is one

room service is nice and tasty

gym was closed for maintenance, but for 2 days we were told it would open in a couple of hours

no swimming pool, dining room or lounge

peeling tub, and a room safe that it was far from safe, no hangers in the closet, no pool or gym available, no

the smell of the elevator. the room was very hot and the pool didn't look well.

the continental breakfast options and the color of the pool

the laundry service ruined my white pants & 2 days later, the staff has no clue how to resolve it

other good things: electric curtains, good wifi, ample tv channels (nearly all spanish), coffee machine, ironing

the pool is nice and very comfortable big rooms if you get the

wifi not reliable

pool was unusable

inculded breakfast was ok

breakfast is ok, but could be better.

breakfast and attitude of staff at the restaurant

location, price, very warm pool with small pool for children

-accommodated me on my early check in

parking they would not be responsible for tha car during the night the car was parked in their

utensils at breakfast

it was a good clean room. they had free laundry service.!

maybe need to have a variety of breakfast

the hot breakfast food had ham or bacon on it

breakfast staff was very helpful and cheerful

free coffee and espresso 24 hours, and there is a breakfast cafeteria, but i didn't have the time to stay for

is so noisy, i can't sleep with the sound of others rooms and hotel's laundry machines

ordered some room service, it was a bit expensive compared to food in puebla and not very good

no swimming pool.

only thing that i wish i could change is the hotel not having a swimming pool

like to park my car, but the hotel has valet parking

com , it clearly mentioned wifi available

of the worst room service that i ever met in my life or the two time chicken soup came completely cold

clean hotel with great location, the food is great whether breakfast or dinner

we were very interested in the bar or the lobby based on the photos and they didn t look anything like the

booking for swimming room is mandatory, i did booking but when i was there it was full of kids

rooftop bar with a nice

staff from kitchen / restaurant were too kind to offer me a pill and baking soda

the gym is very well equipped and has everything you need to make a 2 hours exercise routine

locked parking area and enough parking

new building, great restaurant and gym

staff from kitchen / restaurant were amazing, they remembered my preferences for my everyday breakfast and

was very clean, modern, had everything you could need in the kitchen to prepare a meal, accepted pets, and it

did like having breakfast served to our room every morning and the flexibility with the cleaning schedule

the daily breakfast included was delicious, also

breakfast at the restaurant was very good

staff is very friendly, reasonable breakfast

our room service tray sat outside our door for hours

breakfast would have been nice.

front desk staff, the restaurant (especially the woman who makes the omelettes is always great) , room service

the parking was sufficient

pool and hydro pool are advertised as heated, but they were both very cold during our stay

sadly the mini bar was not equipped for a late check in like mine very sad.

parking for my motorcycle

for 4 people and they only put 3 towels and additionally there were no towels available at the pool

business centre no wifi and hopeless

wifi not included

the wifi cost

gym needs to be renovated, some weights are missing, more mats and some equipment is very old

free wifi

excellent room service

breakfast buffet had a lot of great options, comfortable and clean beds.

breakfast was absolutely fantastic

breakfast price was a little too expensive

was a heated pool and decent gym

free parking under the hotel

breakfast room was freezing cold.

wifi didn't work very well and the air conditioning went off a lot.

the breakfast was excellent. the quality of the products was great.

we booked this hotel in great part because of the pool and the gym, but the gym was not abailable throughout

good service and good wifi

also, this hotel has a lot of parking

it has a big/great pool and the location is the best

the pool needs a bit of attention to the water quality and overall state of the inside cover.

i loved the heated pool and the gym is ok

safe parking, helpful and friendly staff. super comfy beds.

room service was terrible

breakfast and the evening time to spend on bar counter

pet host sleeps outside at night in frozen like weather

the bed and pillows were super comfy. the breakfast buffet was very good. good value for money.

there s not a kids area

pet friendly service

in aprticular the staff at the bar are so kind and so friendly

great breakfast, nice heated pool, comfy bed, located right beside a bus station that allowed us to easily take

mexican breakfast , coffee and tea avaliable all day fresh and clean location is near estrella de puebla-

breakfast

good breakfast for the price...

the parking lot

we had to pay for the parking

social hour, kitchenette, laundry facility

my older son loves the small gym and i appreciate the spacious laundry room

s really clean and and the workers are friendly and helpful , there are restaurants around and gym

location, room size, very comfortable bed and pillows, the kitchen

it has easy access from the highway and a very secure parking lot

front desk the cleaning ladies the breakfast crew were very good and helpful

the american breakfast is ok the rooms are very comfortable great parking across the

everything excellent. good location, great gym, large swimming pool, delicious breakfast.

many kids banging on doors, the floor or the ceiling, screaming and running around

wifi

the breakfast was good, hot and varied (not included)

great hotel - nice room / good breakfast / secure underground parking.

the complementary breakfast was delicious

quite far from downtown. could add more weights to their gym.

breakfast and cleanness

food is very basic, just breakfast

breakfast and cofee and parking

breakfast could be better

breakfast buffet style was great. always warm

breakfast and cofee and parking

the bar staff were a+ the swimming pool was great

good parking lot

was excellent the service the room the bed the pool the bar the restaurant everything was

gym pool closed. its been 3 years with the mask and pandemic and its just annoying.

was excellent the service the room the bed the pool the bar the restaurant everything was

beautiful building, clean, good service, breakfast very good

left at 6 am so we never had breakfast ,but we have stayed here a number of times as it is a great location to

and upgraded our breakfast to a cooked one

to check in and go to our room and another 30 minutes till they put our car into the secured parking

the staff in the restaurant and valid parking were very nice and efficient

the breakfast that was included was the best i ve had in mexico

breakfast was okay, but didn t like that they said the 2 kids with me would cost 50 pesos extra each child

very good wifi

fitness facilities should be advertised as more like a room with two machines, one of which was not

breakfast- food and service fantastic

quiet. pool

neighbors while being intimate and talking in addition to hearing everything from the yard where kids play and

it would suddenly spit water out, it was quite frightening for the kids

very rude staff at the entrance of the hotel (supposedly their job was to help with luggage and parking and they

coffee in room is terrible ... and the pool area is freezing