we didn't like the room service because the meal did not match the description of the menu.

not only charged nearly $200 american dollars for laundry service but they lost 2 articles of clothing a

great little pool and gym, breakfast was decent, location was fantastic

other room had requested room service and had placed their empty trays with leftover food on the hallway

good wifi

really quiet, good wifi, nice (small) pool and gym, delicious breakfast

it was pulling an arm asking them to borrow a pen to do the laundry paper

good value, free wifi, clean room, great staff

we had problems with the wifi signal in our room but quickly the staff gave us an extra router that solve the

the wifi is a catastrophe

i did however get room service and you re really nice about room service

we had a possibility to do laundry - they have a laundry service with extra cost

the gym area has room for improvement. the cleaning could be improved.

clean, spacious rooms, i liked design, rooftop bar, small gym, patio

fantastic hotel in the middle of puebla! very comfy beds, great shower. great gym.

liked everything about the property, from comfy bed, to quiet and easy to sleep, really good wifi, friendly

first from the laundry or at least that is what we were told, it sounded like ventilation and were pretty loud

yet, there i could hear their laundry, but the staff offered me a room at the third floor for more distance

the hotel advertised external laundry services on a card in my room

we received many wrong information regarding laundry costs and the use of uber

in only 2 days we had both a wifi and a hot water problem

) the building is so attractive and interesting, and despite the thick walls the wifi worked in the bedrooms

close to the zocalo and safe to walk around with kids

close to the zocalo and safe to walk around with kids

wifi is terrible inside the room.

wifi was not

dn t needed it, but beds were changed every day) delicious bakery just across the street, laundry around the

parking

odour from the drains from time to time, wifi intermittent and not reliable, hot water in the afternoons or

location and free parking

perfect bed for dreaming sleep, silent room, good wi-fi, parking place

the evenings, the noise from the bar was a bit strong

few missing details like no soap bar for hand washing

the sky bar has a fabulous view

the room smelt very damp and did not have a balcony or mini bar as per my booking

the lobby dining and bar are beautiful and inviting

also the wifi didnt work for two days, at least they gave us a little discount as we asked

intermittent wifi, you will get hot shower if you are patient

good bar and restaurants nearby

wifi does not work inside the rooms (or works really poorly), and it goes on and off outside

very quiet except for three or so hours in the evening when the bar next door played some music, but this was

great location - great restaurant and bar upstairs.

lobby available to hang out, no valley either, parking is a block and one half away on your own

unstable wifi - not sure they can clean the wood in the shower - booking didn't show there was a parkinglot

hotel's location and parking location are perfect for a short visit to puebla

the only issue is with parking that is almost 2 blocks away.

charged me over $60 usd to do a small bag of laundry

thank you for heating the pool just for me

the wifi did not work, they said it worked that morning and would fix it or give us another room

was advertised the hotel had a sauna, swimming pool and jacuzzi

room service cuts off very early at 10:30pm, but maybe this is due to covid restriction!?!?

they also directed me to a laundry 2 blocks away

the wifi was good in the lobby, not real great in the room that we were in.

there’s also a lovely café right inside the hotel — perfect for breakfast or a relaxed afternoon coffee

breakfast was great

the breakfast was

bar is closed on tuesdays

also, when booking, keep in mind that thursday through monday the terrace bar blasts the music until after

and, of course, the roof terrace bar provided unparalleled views of the city

the rooftop terrace is amazing but the breakfast could have been a little better

did not have breakfast there

love the roof top bar and restaurant great

the building and the room was beautiful with a lovely rooftop bar / restaurant with a great view

amazing beds, roof top bar & great staff

top restaurant and bar were excellent however the wine cost was a bit expensive per the bottle vs us cost

they told us breakfast was not included.

roof top bar was very nice and good experience

the internet connection was consistently 100mbps on wifi in our room throughout our stay

the breakfast was very simple compared to the

when i had a issue in the bathroom,no help from the staff to get transportation around the city,wifi slow,room

it made it very hard for the kids (and us

not so friendly at the breakfast, breakfast also very small, the included one

clean comfortable beds good breakfast

breakfast was good

has private parking but guests are not allowed to park themselves, you have to give the key to the valet and

wifi was not working for my phone, and we tried everything

they also provide a laundry service for a small fee

laundry service available at a reasonable price

wifi was ok, but not great

clean room. good shower. great location. wifi was okay

wifi was bad

the bar on the terrazza was fantastic! great views!

the terraza bar has been a fun place to hang out

excellent, breakfast delicious, mezcal bar awesome, staff super friendly and helpful

no information in room or mini bar and no apparent room service

weak wifi, lift instructions very confusing.

hotel staff helped us arrange a laundry service and deliver the cloth to our room, which is excellent for the

friendly staff, spacious rooms, wonderful amenities, fast wifi, hot shower, nice restaurant - recommend

on the menu was omelet and egg benedict, and room service was outstanding

comfortable bed, great wifi, and the shower was huge

plaza), amazing breakfast, you can tell they put their heart in everything they do & even late check out

entrusted my laundry to the hotel after the reception suggested they could do it for me rather than me have to

lack of hot water; slow wifi (3 mbps)

room was comfortable and the wifi worked well

and the hotel wifi are avialable at the center s cafes and restaurants

restaurant and room service start at 8 and 9 am

pool inside the patio is very warm and clean with tables around to enjoy some drinks or food

pool was filthy, they had just redone the finish on the tile work filling the pool with debris

nice touch of having complimentary iced fruit-infused water and popcorn for kids

the kids loved the pool and the overall feel of the hotel.

about beforehand (also reflected in the price) so the usual facilities weren't available (gym, pool), so i can

staff helped me get express laundry service

beautiful building very near zocalo and cathedral. good design of the rooms. good wifi

valet parking is useful, however, you have to count with 20 mins or so due to traffic, so ask for your

we didn t have to look for parking, it was valeted

no elevator, no parking on site, no a/c.

everything except the wifi was great! the wifi was terrible! lol.

in the most spectacular suite. the wifi was non-existent.

had trouble connecting with the wifi sometimes, but the hotel staff was helpful in getting us online

large(ish) flat screen tv, excellent wifi

the wifi doesn t work in the room we stayed in which was disappointing as it was the suite

they ve charged us 800 pesos for laundry service which is kinda insane for a normal amount of laundry

parking was secure, free and convenient

wifi

location, staff, beautiful building, parking.

nothing. even the parking was free and easy and safe.

gym was not so big and the sanitizing wipes were missing to clean the machine you wanted to

good wifi throughout

location for this place too (near the city center), really nice view from the rooftop swimming pool on the

pool too cold

that their 3 floor pool bar was not open/set up during our stay as it would have been nice watch a sunset with

everything about this hotel is perfect: the rooms, the rooftop garden, pool and bar, and especially, the staff

my room was spacious and the bed was so cozy

terrace (on the roof) there is a beautiful (i want to use this word a lot here) heated swimming pool with

rooftop pool area overlooking a beautiful street area was

breakfast and location were great

proximity to historical areas. great breakfast. large and very clean rooms.

also the pool on the 4th floor was not usable and very small

breakfast was a buffet with option for all tastes, abundant and with quality products

liked - location, the apartment, the breakfast, the architecture of the hotel dislike - the gym

stayed during the weekend, people at the bar next to the hotel played very loud music till the midnight

wifi does not work well in room but if your on a holiday this can be a plus perhaps.

there a bar next door, and on the weekends the live band plays until 11:00 pm or so

wifi was decent

some music noise at night from nearby bar up to 12 am on friday and saturday

we also got our laundry done ( 2 weeks worth on a motorcycle) and the hotel quickly called a service for this

lady at reception was extremely helpful, sorted out some laundry for me and gave me very good advice on how to

was very clean and nice, nice speed on the wifi connection, very friendly and helpful personal it was a very

room that was not what i booked (no a/c) after 3 room changes finally got an adequate room , the wifi never

we were really stressed we then came back to the hotel and the guy tells us they have a second wifi connection

they took our laundry at 2pm and had it returned to us the same day for a great price

large bed, good wifi

wifi was decent

its a nice hotel, with really helpful staff. the wifi works good.

no in-house laundry

they allowed me a 1 hour early check

wifi only worked in bathroom but not bedroom

the bar was closed on a saturday, no happy hour and it was unclear what if any services the spa

claims to be a 5-star hotel and they don t have a pool, a gym and the spa is a room

in the 1st floor, next to an open space with chairs, and 7am in the morning we were able to hear kids running

the wifi code kept changing

wifi was very patchy and unsecured

parking is free but the valet who will take the car, so keep some change with

includes parking which is positive considering that in the historic center car is not needed at all

breakfast was reasonably priced but the portions were very small

parking was more of a hindrance than a help as they wanted you to unload and then they drive it

service from the staff was poor, no help with our luggage from the valet parking when we arrived and they were

restaurant availability for room service was limited, not as announced

covered parking in such a central place yet with easy access, comfortable bed, good wifi, excellent tea and

wifi was really bad especially in the room

room service

the check out the receptionist accused us of eating beer and cookies from the mini bar we didn't even know

best choice if you are a light sleeper (5 de mayo is a very busy street 24/7) if you need steady wifi or you

room is clean. wifi is excellent.

did like having breakfast served to our room every morning and the flexibility with the cleaning schedule

the daily breakfast included was delicious, also

was very clean, modern, had everything you could need in the kitchen to prepare a meal, accepted pets, and it

breakfast at the restaurant was very good

fresh coffee in the morning, and a speedy laundry service

i liked the private parking inside the property

) the beds and wifi could not have been better

there is parking in premises, eventhough, due to the colonial structure of the hotel it is norrow

room; nice building, courtyard, and rooftop sitting area; very friendly staff; safe gated parking; good location

was a confusion about the laundry services and we ended up not being able to get it completed despite requesting

staff wasn t very helpful with questions and there laundry services are extremely expensive

i had laundry done

kids were very happy to explore the hotel and look around for the art pieces

the pool is very cute and having the amazing restaurant inside the hotel is very comfortable (and yummy

dishes in the breakfast were lacking flavour, like just a liiiittle salt could have done wonders, but around 7

quite far from downtown. could add more weights to their gym.

good location, great underground parking and overall a good stay! thanks.

view of the volcanoes. great bed. interesting commercial area. good underground parking.

the breakfast was good, hot and varied (not included)

to check in and go to our room and another 30 minutes till they put our car into the secured parking

the staff in the restaurant and valid parking were very nice and efficient

great location for our needs, nice restaurant.for dinner and breakfast safe and secure parking .

were not clear about breakfast for kids under 2 years old

buffet breakfast was good value at 150 pesos per

very nice breakfast included

design, the carefulness, the products in the room, the jacuzzi and the pool in the rooftop, the breakfast, and

pleasantly surprised by the room service quality

there were no people at the hotel---very depressing---at least the young lady who tended the bar was charming

no room service after hours

breakfast and cofee and parking

breakfast and cofee and parking

breakfast could be better

the breakfast is functional and a plus

only thing that wasn't as i expected is there is no clear vegetarian menu during breakfast

staff is amazing. rooms are well kept and clean. breakfast is good. good location

was spacious, beds were big and comfy, breakfast was delicious (excellent variety of fruits and vegetables, they

breakfast

good breakfast for the price...

the parking lot

is a wonderful hotel,the breakfast was out of this world

the breakfast included was delicious! the valet parking staff were very kind.

breakfast was included in the price of the room, and we loved the dining room, and returned for a

the valet parking was super easy and secure

is great from the time you get to the hotel valet parking is great then checking in is fast and they direct you

breakfast is average but otherwise all good.

historic centre, great shopping, surrounded by historic cathedrals, talavera ceramic shops, good parking, quiet

the breakfast

the breakfast and the location were really good. just few steps from down town

we also chose this hotel for the parking opportunity on the premises of the hotel that was free of charge