were given a key fob with no key, the receptionist moved us to a room next to the laundry cupboard where the

why are the fire doors wedged open by laundry bags

the room documentation was out of date re the wifi details, the current details i found taped to a wall in

fabulous breakfast

it s convenient and includes breakfast and parking

room need to have more options like iron box, cheaper options for laundry and a small fridge

laundry and room service facilities are available on request

would be lovely to have bags available in the room to store used/dirty laundry before returning to my travel

iron in room and laundry service is offsite so just to have an outfit ironed would have taken 2 days

they also lost some of our clothes for the laundry and it wasn t until the last day that they could locate

modern & clean, cooking facilities, laundry facilities, gym.

a self-service laundry room

mini kitchen, laundry, pool table and amazing

due to the laundry service too

to station; friendly, helpful staff; good breakfast; laundry facilities; comfortable

ridiculously thin walls. got about 2 hours sleep. think i was near a laundry room or something.

wifi was great

hidden charges for pet, not stated on website that it s 15 per night for a small dog

got early check in, helpful staff

pet friendly is amazing!

laundry not changed daily despite asking for it

our room was round the side and the early morning laundry delivery proved rather noisy at 6.30

located next to street where the truck came to collect laundry and was noisy

wifi

very clean good location and excellent breakfast

laundry everywhere, door to laundry open, and all over the floor downstairs near reception, piles

laundry was scattered down stairs

free wifi

bar prices, well, hotel bar prices are always a bit over the top, i think

we cancelled room service and just slept

room were above the hotel laundry and as such a constant noise from machines disrturbed sleep no fridge in the

early morning noise from bins being emptied and laundry, not good on a sunday

30 we were woken by lorries either collecting empty bottles or delivering hotel laundry or supplies in trolleys

the room seemed to be next to the laundry cupboard and so we heard the house keepers going in and out collecting

from our first room as it was by some sort of ventilation system which was extremely laundry

breakfast very poor room was noisy because of traffic, and laundry delivery at 04.30am

also the lift , i lift for the whole hotel and staff doing laundry etc

laundry was still being delivered at 3 in the afternoon, tieing up the only lift

also being woken at 6am by your laundry service has definitely put us off using you establishment again also

room had everything you would need, lovely view of the sea front, the hotel bar had a lovely relaxed atmosphere

loud laundry collection at 5am directly below my room.

members at front desk very helpful with advice on where to eat and location of place to do our laundry

laundry service was very bad

staff were great... breakfast fantastic

water with good pressure, comfy pillows and bed with decent wifi

the added value- pantry room, spa very helpful staff

the wifi was good and bathroom exceptional with large modern shower and jacuzzi

also no mention of wifi or how to get on it

design friendly staff at reception pet friendly beautiful amenities in the room good breakfast super quick check

very helpful staff. great cocktail bar serving lovely snacks and the breakfast was lovely.

having to wait for clean ones as chambermaid said they were waiting on the laundry

get early check in came back at 4vroom still not ready came back at 7pm basement room you couldn't

room spacious and comfortable with 2 kids with us. also got a view of the sea which was a bonus.

spa, sauna, steam room, swimming pool, jacuzzi, gym, bar and restaurant seafront as a bonus

was really good but didn't know there would be a toddler swim session which closed half the pool

when we arrived there was dirty laundry piled up outside our room door and used crockery.

disappointed there wasn't a pool for the kids

in bathroon around bath needs to be addressed, black in some areas(pet hate) also needs another shelf in bathroom

think the spa should be included in the price when booking

i had room service which was very quick and the food was very tasty

lack of safety as fire escape was full of towels and laundry

there was consistently bags of laundry spread across landings and outside bedroom doors mailing it difficult

also we saw too much of the underbelly of the hotel, bags of laundry over where, open crew only rooms etc

lack of safety as fire escape was full of towels and laundry

wifi was very poor - such a shame

then at 7am your laundry truck was right below our window - staff were wheeling bins over a corrugated ramps

bartender on night shift was fantastic with our room service

charged 30 for a kids bed though i thought that was already included in the price

i thought the bar snacks were very expensive

for breakfast x 2 in advance but wish i hadn't as kids breakfast is half price at the hotel

hotel is frankly depressing, with wallpaper peeling off the wall and having to pass through dirty laundry

the room itself was disappointing- the room was left dirty/dusty with the previous guests dirty laundry in the

the bed was very comfy, and the room had a ceiling fan, coffee and tea, a chair, table, wifi, a shower/bath,

felt room service wasn't were it should be for the price of stay

a little early for check-in) so the lovely people on reception gave us free drink tokens for the bar so we sat

did you ask for a laundry bag and a price list

biscuits and water available for free at the check in desk and a friendly porter entertained the kids whilst i

no crisps or bar snacks available which is bit weird when the kids want some crisps or peanuts.

wasn't a fan of the restaurant or room service menu

the spa pool had children jumping in it which took away from the relaxation factor

especially the 5am woke up call from the laundry lorry crashing around outside the window for an hour

wet and had sticky slippery floors and was quite smelly as staff use them to transport bins and laundry

there is a stench of damp as you walk in - realistically this is because of bags of laundry left at the foot

i'm not sure if it's the hotel laundry room but there was what sounded like a tumble drier next to my head that

the hotel is lovely and we love the fact that the gym/swimming pool and sauna are included in the amazing price

cleaners were in the hallways hoovering, but the room had dirty laundry

the other night woke us up throwing a some kind of shipment--like a large round laundry packs--at 4 in the

on site met with owner and as i booked through trivago i booked for my two kids who are 2 and 3 and the room

early check in and late check out

room service closed

wifi wasn't great and struggled to set up the apple tv

also the spa function did not work

the boss was excellent staff was also as excellent location very good smack-bang in the middle bar downstairs

room also had a mini bar that was reasonably priced and lots of mirrors

i do think for the money they could have refreshed the tea bags on room service, but i m sure they would have

did have to step over the laundry when going down the stairs with our suitcases which is not ideal

the laundry was piled up in the hall when i left at 8:30 on a saturday, sort of ruined the ambiance

room service is prompt and efficient, thank you

amazing view from the bath, the rose petals were a lovely touch

the breakfast was excellent, room service was very good also

laundry in the corridor

room with terrace which was excellent for travelling with pet

allowed us to have beds for both kids in one room…although it was a little cramped

charge was the best person ever so friendly no wonder his restaurant staff are the same and the bar staff nothing

not much to do if kids are involved though

loads of parking space

best music in bar and restaurant. big parking area in front of hotel. no noise from the street

the snug lounge is a quite place to work in with good wifi

country location with plenty of parking. staff very friendly.

staff were helpful and friendly. hotel was in a nice location, good parking,

say the wifi is free great but it's under a password wish i think should be a paper with it on in all rooms

wifi didn t work, so i couldn t do any work

wifi signal is good

want told the password of wifi

trays of dirty plates and cutlery were left on the landing together with bundles of used laundry

no biscuits in room but saw them on the laundry trolley

noisy room next to their transportation of laundry etc

lovely room, good bar and breakfast

the kids running around and make a noise after 10 pm.

check-in, check-out, help with laundry (i was late but they made it work) and changing my booking were all

customer service, different colour type of hair on my breakfast that was served as room

partially sighted and has a broken leg, they went above and beyond to accomadate us, we only had breakfast but

didn't use the restaurant, used the bar menu instead

i had a room service meal and it was brilliant, nicely served on a tray with two people coming to deliver

30 am possibly a laundry room restaurant menu limited for large hotel and hours of opening very short bar only

had room service dinner

from reception and bar to waiting and housekeeping, all made me feel at home

the location is incredible!! we stayed here as it was pet friendly, and my sister had her dog

room service arriving exactly on time

coffee machine and little kitchen area were very much enjoyed! v convenient for beach and town

manager was super cool he very kindly allowed me to a very late check out as i ended up in recording studio and

the window in the room very closely over looked the rear gardens, kitchens and bedrooms of the terraced houses

great hospitality, great coffee and beverage facilities, brilliant wifi, the room was spotless and of a good

very helpful with early check in. clean and comfortable room

laundry truck at 6am was noisy and woke us up

woken up by laundry collection. not enough shower gel/shampoo.

free parking, clean hotel, food on sight , plenty of space to relax in lounge areas

super helpful staff, easy to reach, plenty of free parking and within 5 minutes of our venue.

wifi access could be problematic

service was atrocious the staff - other than the young kids serving in the restaurant - were unhelpful, charmless

navigate any spa time around kids swim times as it can get a little busy

breakfast let it down, it was terrible, overcooked everything

improvement in places, towels were definitely re-used without washing them tv connection and wifi is very

plus you check in at 3pm, then kids hour at the pool is between 4 & 5