only thing negative that i can say is that we were on the terrace in the pool and there was no one in the bar,

staff were really friendly and accommodating, at the bar they managed to find the arsenal (football) match and

super convenient. plenty of parking. proximity to restaurants.

breakfast in the mornings was really good, available until noon

the bed was a kind of excessive soft, but my kids love it...

delayed room service

room service knocked on our door after ten to bring coffee

meant that i could not eat breakfast at the hotel, they refused to serve me a basic breakfast as room service

i love that it is pet friendly and the breakfast was great

service at the bar was extremely slow

gym and pool great, very clean and quiet, room very big

i got a ticket for parking in front of the hotel

clean and great location with good parking

pool definitely needed maintenance, it was full of insects and leaves, just didn't feel comfortable

parking

views of the mountains around from the pool is dope too

room service and kitchen served us a nice meal

the gym was also great

room service

room service and kitchen served us a nice meal

loved that there is a laundry machine in the hotel, which is a nice bonus for those who are staying long term

good location, good free breakfast, great service, safe parking garage.

it has a lot of parking

parking is not an issue and you don t need to pay for it

wifi is as slow as it gets and there is no option to upgrade to a faster wifi, not even by paying

homy with friendly staff and fresh delicious breakfast+ the chance to do laundry free of charge

the breakfast was very good, the laundry was neat, and the pool area was relaxing

breakfast is really bad and with no choices.

homy with friendly staff and fresh delicious breakfast+ the chance to do laundry free of charge

i stayed two days, the first day the breakfast was ok, the second morning it was really good

todo en nuestra estancia estuvo perfecto, la ubicacion, el servicio, el hotel, el gym del hotel!

unico que no me gusto fue que pedimos una tarde room service una sopa de jitomate que estaba extremadamente

the breakfast could be better

awesome - especially on our last day, the kitchen opened 15 minutes early so that we could have breakfast before

the service was awesome - especially on our last day, the kitchen opened 15 minutes early so that we could have

location, clean,pool, food

the pool was very relaxing and it helped with the heat. the rooms were spacious and comfortable.

pool

the pool with warm water

parking lot, not as clean as should be, room service don't answer call i had to order food from other place,

very expensive laundry with 3 days delay on delivery and unpleasant machinery smell on clothes upon receiving

is very low, the towels in my room were very old and worn out, the bed was uncomfortable, and the parking boxes

it's a good hotel for your money, nice facilities, pool and gym.

the gym and pool

valet parking would take around 15 minutes to get bring your car

staff could be better, every morning someone screams out of your door if you have laundry, not nice

is no minibar in the rooms and you struggle to get laundry bags

they woke us up asking for the laundry early in the morning

nice and fancy equipment with a good gym

no advice on where is the bar, restaurant or anything to know about the hotel, i had to ask for wifi password

wifi slow

access trough the door and ladders from hotel to mall is not very ergonomic and safe, people and kids can slip

wifi service should be free

also, on sunday, the area around the swimming pool was not cleaned, there were no clean towels and all the used

i wanted while another came to kick us out because i didn't have a reservation for the morning breakfast meal

mentioned above there seemed to be a major problem with towels on arrival - possibly their laundry service had

excelente breakfast for room service and quick

the parking lot. to complicated and crowded

room service is overpriced but i found especially annoying the

the bar hours are non existent

delayed laundry service

front desk service, valet parking, parking lot, continental breakfast good, clean rooms, so much space per room

my expire at this hotel was horrible, the only good thing wass the valet parking, they were very very nice and

issues with the wifi

the proximity to restaurants & stores and the pool. the staff were very helpful & courteous.

gym

spa dosent be for the residents it s open to every one and dosent have space and dosent have pool

wish it had a pool

parking lot

breakfast is exceptional - the gym's view is beautiful - the bar is nice and the employees are very friendly

facilities, that they don t have pool and that the restaurant and buffet are a little expensive for the food

the room and it's interior was awesome. the room service was excellent.

more food options for room service

beds, fast wifi, no work station/desk in upgraded room but views are great location great and there are

parking is a mess

parking no security

i wish they had utensils and microwave in the kitchen for guests that eat at different hours

parking, cleaning service, location is amazing

the breakfast served was very generous, didn't expect so many fresh options- major plus

breakfast was good, good variety, great coffee. location is good..

no usb connections no plastic bags for laundry.

gym was smelly and no water into the water despenser for both days

i ordered breakfast two days in a row and the food was great, i ordered chilaquiles on both days

excellent breakfast services, great location

friendly staff parking good breakfast

fuentes del valle breakfast was excellent , good food,, and great service, good price too

breakfast food and service was also good

way to the parking on repair, one one way operating on a weekday,

bed, love the body-length mirror on the bathroom door, breakfast and service is great; and kids enjoyed the pool

the gym

wonderful facility and great staff. exceptional breakfast/

didn't have any breakfast.

access to parking. low level close and out side with out good access

did not include breakfast so make sure that your breakfast is included before you pay for it because it isn

coffee maker didn't work. no complimentary breakfast, not good value.

pool and fitness gym not as photos appear.

breakfast ends early

5 minute walk great breakfast

the sound system has issues, the pool area has humidities on the walls and ceiling, the gym is outdated and

the sound system has issues, the pool area has humidities on the walls and ceiling, the gym is outdated and

i really love and appreciate that it is pet friendly

when we asked room service, they brought up a water pitcher filled with ice

bar and restaurant are newly refurbished

no mini bar

i asked for room service and it arrived super late and the soup all over the plate

access and location, the breakfast is excellent and the associates there

wifi was not working.

breakfast is way too expensive, i recommend eating out. it'll be cheaper and more delicious.

staff, they put me out from breakfast, bar and common areas while i need to work

were not clear about them accepting pets, they charged us extra for our pet while they did not explained on

attentive room service and the swimming pool was nice

facilities like swimming pool and gym are present and are good

dirty pillow cover, dirty pool , and the gym (terrible)

room service does not work

bad wifi

clean & comfortable, safe parking

pool area was trashy

handy buffet breakfast

pool wasn t clean

breakfast selection was very limited

laundry is outsourced by others

was difficult for uber to find since there is no proper parking availability and worst of all the ac broke down

i didn t know there was paid wifi service available, that would have been useful knowledge ad i was struggling

to exit the building to the parking lot, two different elevators, felt a bit claustrophobic not to be able to

breakfast buffet is a cold breakfast and too expensive not easily accessible for taxis and uber

staff could improve the customer experience, i requested to take my clothes to do the laundry and after 2 days

the parking g lot is limited

free parking

ricardo the valet parking man was so so so helpful.

like the hospitality and also the beds. gym was very goof as well.

the only problem w the staff was that felipe who delivered the food with room service was very rude, even my

bathroom didn t work properly and the coffee maker never started it was quit disappointing the room service

terrible shower and wifi does not work properly

on-site free parking

there is no restaurant for lunch or dinner, although you can ask for room service until 10 pm, the restaurant

love the location, everything walk distance and omg the breakfast was amazing

i love the gym and the view from the terrace

breakfast is good with omelettes that you can order, chilaquiles etc

she help us with the parking fee and offers us a late check out

breakfast

later i asked for the missing towels at the front desk but they said they were at the laundry

all of it!!!! the location ... he staff, the breakfast ...everything.

the hotel has plenty parking lots at no additional cost

breakfast ever morning is great

the fitness centre's cable machine needs some maintenance

breakfast and location

there was no room service, there was no ice, coffee maker didn t work, dialing to reception wasn t operational

no room service and they offer it

is suposed to be pet friendly but the restaurant is not

the location is perfect, right in the centre and its pet friendly

confortable, clean, modern, pet friendly and great food! excellent breakfast!

had to call the front desk to have room service

is no elevator from the parking lot to the lobby

shocking breakfast , no tea , orange juice dispenser not working

food , not very helpful girl at breakfast .

the breakfast

the breakfast is not good, and the area wasn t clean

the worst, i ordered the laundry service for two white social shirts, they brought me yellow shirts

room service was available until 10pm which was good and there was a nice choice of meals

room service, front desk service, restaurant service.

pool area (the reason we rented here) was too small

parking was shared, and we struggled with the elevator a little bit

need to improve room service, no tv remote control, towels and coffe in room.

carpet was damp, the elevator is old and broken, the wifi sucks, the place is very old and shady

need to change carpets they smell ugly and a/c it took 4 hours to get cold parking lot need more

attention were great, love the cleanliness, the view, we feel pretty safe in that location, the parking lot, we

parking is very uncomfortable

and the wifi didnt work properly it disconnected continually

large room, good breakfast for extra pay (not the one included), valet parking.

i could hear clearly the noises from the kids playing in the pool until almost midnight

t like the fact that the kids could not use the pool do to how dirty the water was, over-priced restaurant

wifi very unstable all around the hotel. reception and restaurant staff are not the friendliest.

comfortable, clean room, easy parking, good staff.

room service never showed up air condition never worked that well

pool and rooms excellent

especially the wonderful breakfast buffet

breakfast and snack bar are always awesome great value for price

small parking lot

pool and location

loved the view from my room and that there was roof top over pool

pool was cold, we had to stay at the jacuzzi all the time

hotel felt worn my room had view to a multiple level parking lot it was noisy (restaurat extractors) the stars

noise from multi-level parking lot just outside my window. ask for another side rooms.

also, they were building the new parking lot all night outside our window, we didn't manage to get any

parking lot is sufficient

is old, the room is ugly, the window was small in the corner of the room with the view to the parking

pool size are little bit small.

pool was too cold

the location, tranquility, fireplace in the room.

views, fireplace in the room, all hotel territory, magical parque of chipinque, walk paths one of the

best to use the pool on any day, but sunday when it is packed with families and children

the facilities are awesome, with gym, sauna and pool that made my dad very happy (he s always looking to work

wifi was often unstable.

character of building, location, comfortable bed. secure parking.

holel needs paint job , on the inside where pool area is.

white (grey), the curtains were actually sticky, the carpet is stained, the ac is very noisy, the gym equipment

my laundry ticket was changed and they tried to charge me more than the price of dry cleaning a formal

staff were unable to help me with simple requests (tourist information, laundry services)

location, breakfast, big room, good tv amazing view

room service took a while to bring us the needed items on the first day of our stay

clean, organized. excellent room service! great bartender!

the laundry service

laundry service

the front desk staff and the guard at the parking lot

the elevator smell horrible and ther is an indoor pool with glass cealing, not a good idea in a city as hot as

very peaceful and great breakfast!

went to breakfast, can't judge but changing wifi code each day its a pain

saw roaches in our room, you could hear all the noises from the people in the next room (they had kids so it

breakfast

both our mattresses had large patches of stains presumably from kids wetting the bed

went to breakfast, can't judge but changing wifi code each day its a pain

despite the listing there is no laundry service at the hotel

wifi condition is terrible

any light in the room wifi didn t work, unfriendly staff, hardly any water from the shower

poor parking

the wifi did not work, the bathrooms were dated and did not flush without pulling the valve, two had

breakfast and service availability no laundry rooms was available nor the food was

laundry service was not available too during my

and price, rooms were modem and spacious, bathroom was modern and clean, hotel has restaurant w room service

room service was delicious.

bed was comfortable, a/c and wifi worked great, close to bus terminal.

the breakfast starting at 8 am was very good in an ample dining area

breakfast included was more of cortesy coffe for two hours

breakfast is very poor, they offered one piece of bread and one (yes, only one) cup of coffee

poor breakfast

location and good parking, good restaurant. nice personnel.

the breakfast needs a little more variety.

wifi service failed alot

breakfast and no wifi in the room.

everything .good price. excellent management. good breakfast i love everything

this hotel is located in a downtown there is much noise in mornings, breakfast was not really completed just

need it some attention looks bad, wifi is garbage i been in this hotel 3 times and will be the last the 3

wifi did not work for me six days, tablet or laptop

didn t like the parking

a/c was very good, tv was okay, wifi was pretty good for my room, but i didn't try streaming anything

wifi is never working i stay a lot in this hotel and wifi it's the only thing that does not work

nothing work, nos did the laundry or the box

te facilities are pretty old , there were not enough blankets, the included continental breakfast it

the breakfast was the standard continental and very good.

the breakfast was not that good, it was just okay

great staff clean room simple breakfast

bed bugs, we had to shorten out stay and wasted a lot of time and money for laundry!! beware

wifi big room good room service

was very friendly, from the parking lot security staff, front desk, waiter, ballet they were all awesome

lights and wifi work sometime

free parking

the wifi was really fast - i actually regret not checking it - but that gives you enough

i'm not too sure about the parking rules since i don't own a car in mexico, but the first floor looks like a

wifi was not working in the

the hotel has not wifi and the staff is rude

breakfast is only coffee and we come not top late

the location was nice and the entrance of the hotel was nice. the parking was safe and gated.

rude staff bad wifi dirty room many cockroaches

breakfast included was not worth the price and the bathrooms were not accommodating

the free laundry

delicious breakfast. loved the chilaquiles!

the location and the breakfast

breakfast

and the breakfast could ve had more variety and the fruit less frozen

next day, i wake up to loud noises from upstairs, it sounded like the laundry room, then i hear dripping noises

service at the pool was quite poor and took a long time to arrive and charged us 2 extra beers that we didnt

however, my room service provided the wronfood, we requested an uber from the frontline for a concert and they

hotel stay meant i could use the very nice gym across the mall

i could hear the loud music every night from the disco bar that is part of the small commercial complex the